[23-Jul-2024 19:32:31 UTC] Invalid input data [23-Jul-2024 19:34:53 UTC] Invalid input data [23-Jul-2024 19:36:34 UTC] Invalid input data: [23-Jul-2024 19:40:23 UTC] Invalid input data: [23-Jul-2024 19:41:31 UTC] Invalid input data: [23-Jul-2024 19:43:33 UTC] Invalid input data: [23-Jul-2024 19:45:37 UTC] Invalid input data: [23-Jul-2024 19:46:11 UTC] Invalid input data: [23-Jul-2024 19:46:16 UTC] Invalid input data: [23-Jul-2024 19:47:10 UTC] Invalid input data: [23-Jul-2024 19:47:11 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation in the following {\n\n\\summary\\: \"Brief summary of the conversation.\",\n\n\\painPoints\\: [\n\nCopy code\n{\n\n \\issue\\: \"Description of the pain point.\",\n\n \\details\\: \"Details.\"\n\n},\n],\n\n\\productsMentioned\\: {\n\nCopy code\n\flukeProducts\\: [\n\n \"List of Fluke products mentioned.\"\n\n],\n\n\\competitorProducts\\: [\n\n \"List of competitor products mentioned.\"\n\n],\n\n\\otherEquipment\\: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Then add the conversation text HERE\n\nFletcher, Sam: Call or anything.\nFletcher, Sam: We're really here to learn and to just hear about your experience and please be a be as candidates.\nFletcher, Sam: You want.\nFletcher, Sam: This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.\nAlan Bone: OK.\nFletcher, Sam: Umm Jordan.\nFletcher, Sam: I I believe you're taking notes. Are you?\nFletcher, Sam: Are you set up to do that?\nFletcher, Sam: Perfect.\nKraski, Jordan: Yes, I am nice to meet you, Alan.\nAlan Bone: Thanks you too.\nFletcher, Sam: So the first question I wanted to start off is what's your role and and how long have you been in it?\nAlan Bone: So my role right now, my official title is President.\nAlan Bone: I've been with Western states since 1995, so coming up on 30 years in February.\nAlan Bone: Umm, I started out with the company we were four or five employees and I was a a learning technician.\nAlan Bone: I didn't know him about the industry.\nSkeba, Nika: The nothing?\nSkeba, Nika: Yeah, nothing.\nAlan Bone: I was actually taking it a class of the Community College where the owner was also enrolled.\nSkeba, Nika: OK.\nAlan Bone: And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.\nSkeba, Nika: And that's.\nAlan Bone: And I've been at a bench as a Cal tech.\nSkeba, Nika: Downtown.\nSkeba, Nika: I don't know.\nAlan Bone: I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.\nSkeba, Nika: Ohh.\nSkeba, Nika: Yeah, yeah, yeah.\nSkeba, Nika: So I basically that what the hell did?\nAlan Bone: Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.\nAlan Bone: And so I still enjoy that.\nSkeba, Nika: I don't think, OK, you see it?\nAlan Bone: The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.\nSkeba, Nika: Right.\nAlan Bone: So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.\nSkeba, Nika: Well.\nFletcher, Sam: Have fun.\nFletcher, Sam: How?\nFletcher, Sam: How much?\nFletcher, Sam: What?\nSkeba, Nika: So.\nFletcher, Sam: What's the geographical reach for you you serve?\nAlan Bone: We serve.\nAlan Bone: I don't know what you're familiarity is of Utah, but we go ohh, I would guess.\nSkeba, Nika: OK.\nSkeba, Nika: Ohh yeah, it's like I don't everything.\nSkeba, Nika: Yeah, one thing.\nSkeba, Nika: Right.\nSkeba, Nika: Right.\nAlan Bone: Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.\nSkeba, Nika: Yeah.\nSkeba, Nika: Ever since then, like five?\nAlan Bone: And so I'm North and South or east and West are in east and West.\nSkeba, Nika: Yeah, they're.\nAlan Bone: We probably we go up in the Park City and then out South to Twila.\nSkeba, Nika: And that's all.\nAlan Bone: And so mostly just here in the mountain, you know, area of Lake but.\nSkeba, Nika: But yeah, like people.\nAlan Bone: We get a little further with some of our field service work, but we try not to do that.\nAlan Bone: We don't focus on that.\nAlan Bone: We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.\nAlan Bone: But we we really try to stay clear of that.\nAlan Bone: It's not very profitable for us based on the travel and the time factor.\nFletcher, Sam: Right, right.\nFletcher, Sam: Right.\nFletcher, Sam: I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?\nFletcher, Sam: He's a dimensional too.\nAlan Bone: Yeah, we do.\nAlan Bone: We do all of those.\nAlan Bone: We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.\nAlan Bone: And so outside of that, we have some high, high resistance high voltage testers.\nAlan Bone: But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.\nAlan Bone: Vironment umm.\nAlan Bone: We have temperature data loggers to our field.\nAlan Bone: Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.\nAlan Bone: So we can go up to 30,000 in force for both pressure and or tension and compression.\nFletcher, Sam: Awesome, yeah.\nAlan Bone: We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.\nAlan Bone: The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.\nAlan Bone: But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.\nAlan Bone: 98 or so, we got into the electronic world.\nAlan Bone: So not long after I started, we hired a couple.\nAlan Bone: We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.\nAlan Bone: Umm.\nAlan Bone: And and so that's we've been doing electronic Cal since then.\nFletcher, Sam: I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.\nAlan Bone: Sure.\nAlan Bone: Umm.\nAlan Bone: In our in our electronics lab, we we have a Fluke 5520, we have a.\nAlan Bone: Fluke 5730A.\nAlan Bone: Fluke 8508 A Fluke.\nAlan Bone: 8588 Fluke 5560 that we just got earlier this year?\nAlan Bone: Umm we have.\nAlan Bone: Ohh, what other food devices?\nAlan Bone: We have a handful of Fluke documenting process calibrators that we use in the field.\nAlan Bone: Umm, we have Fluke temperature baths.\nAlan Bone: We have a a Fluke heart scientific black stack.\nAlan Bone: We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.\nAlan Bone: We have a couple of those.\nAlan Bone: Umm, we have some Fluke PRT.\nAlan Bone: Let's see anything else there that are this Fluke?\nAlan Bone: We have a few, a few.\nAlan Bone: We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.\nAlan Bone: I just learned but.\nAlan Bone: And then we have some Fluke modules that we also use in the field pressure modules.\nFletcher, Sam: For the for the 754.\nAlan Bone: Yes.\nFletcher, Sam: Nice.\nAlan Bone: Yeah.\nAlan Bone: And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.\nAlan Bone: The text in the field use the 750, fours and 753.\nFletcher, Sam: Do you are you a Fluke shop or do you have any of our our computer competitor products there?\nAlan Bone: And yeah, we have some of the competitor stuff.\nAlan Bone: We have some additel modules, pressure standards we have.\nAlan Bone: Let's see.\nAlan Bone: We have some adjuvant key state benchtop meters 34461.\nAlan Bone: We have.\nAlan Bone: Some older function generator HP items. Umm.\nAlan Bone: I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.\nAlan Bone: But predominantly our major Cal equipment.\nAlan Bone: Umm, calibration equipment?\nAlan Bone: Is is Fluke products.\nFletcher, Sam: You mentioned this.\nAlan Bone: That's.\nFletcher, Sam: I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.\nFletcher, Sam: So what when you were, when did you get those?\nFletcher, Sam: Have you had those for a while?\nAlan Bone: Yeah, we have.\nAlan Bone: We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.\nAlan Bone: Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.\nAlan Bone: And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.\nFletcher, Sam: Have you been looking at any of the out of Tel dry wells?\nAlan Bone: I'm not currently I.\nAlan Bone: I know they're out there, I know.\nAlan Bone: They like to push them on us a little bit.\nAlan Bone: I will.\nAlan Bone: I will say I like out of tills, pressure options, options better than Luke's pressure modules.\nAlan Bone: Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.\nAlan Bone: There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.\nAlan Bone: And that's just the the the the cable connection.\nFletcher, Sam: Umm.\nAlan Bone: I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.\nAlan Bone: That's just a waste in my for me so.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.\nAlan Bone: I'm replacing them without a fill.\nFletcher, Sam: Gotcha. Gotcha.\nFletcher, Sam: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the feedback on that.\nFletcher, Sam: Ohh I'll definitely share that with the team.\nAlan Bone: Yeah.\nFletcher, Sam: Umm what?\nFletcher, Sam: I I I thought you had a 5560 would, would that be the most recent calibrating purchased?\nAlan Bone: Yeah.\nAlan Bone: That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.\nFletcher, Sam: How was your experience like doing the research for that?\nFletcher, Sam: Like did you?\nFletcher, Sam: Did you do your research?\nFletcher, Sam: Really in the web?\nFletcher, Sam: Or were you contacted by a salesperson?\nFletcher, Sam: Like what?\nFletcher, Sam: What can you describe that experience to me as much as you remember it?\nAlan Bone: Yeah, I'm trying to remember exactly how I first learned about it.\nAlan Bone: Number if it was something online or.\nAlan Bone: Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.\nAlan Bone: And so we knew we needed to replace that with something.\nAlan Bone: And we're looking at the 55 twenties series.\nAlan Bone: Obviously the 22 and then I think he either got an email or something online.\nAlan Bone: I don't think it was originally Sales that reach out reached out to me.\nAlan Bone: Umm, but then we just started?\nAlan Bone: I inquired through Sales what was available.\nAlan Bone: They actually, I think they came by with a demo, the local sales Rep.\nAlan Bone: And no, I shouldn't remember his name.\nAlan Bone: But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.\nAlan Bone: We thought, OK, that's that's what we need.\nAlan Bone: That's our best solution at replacing and this 9100 and going forward so.\nFletcher, Sam: Of the of Phillip, scope calibration is kind of your your primary interest for it.\nAlan Bone: I no the the the meter portion of it cause our 5520 we have the scope option as well.\nAlan Bone: Umm, we also have a Fluke or wave tech 9500.\nAlan Bone: I don't think I mentioned that in the beginning.\nAlan Bone: Why?\nAlan Bone: Why didn't mention that?\nAlan Bone: I think it's because it's been in Fluke possession since December.\nFletcher, Sam: Ohh.\nAlan Bone: So I was thinking on our bench.\nAlan Bone: I was thinking on our bench of what we have and that's currently not here.\nAlan Bone: That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.\nFletcher, Sam: I mean, this is your time to to share.\nAlan Bone: She.\nFletcher, Sam: So if if you would like to share something, we'll definitely happy to listen.\nAlan Bone: Yeah, well, interestingly enough, we, we we do use met Cal.\nAlan Bone: I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.\nAlan Bone: Umm.\nAlan Bone: And we've been using that for a number of years now.\nAlan Bone: But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.\nAlan Bone: When it came back, met Cal wouldn't talk to it correctly anymore.\nAlan Bone: So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.\nAlan Bone: So the engineers could try to determine whether or not where the disconnect was.\nAlan Bone: Why?\nAlan Bone: Why Matt Cow wasn't talking to it was the firmware issue.\nAlan Bone: Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.\nAlan Bone: They had it for three or four weeks.\nAlan Bone: Determined what the problem was.\nAlan Bone: We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.\nAlan Bone: So we've got it sent back to Fluke in January or some I can't remember the time frame now.\nAlan Bone: And since then, they've been trying to get it to work again.\nAlan Bone: And so I've been without my oscillioscope calibrator.\nAlan Bone: Since then I've been working with and I and I do appreciate it.\nAlan Bone: I I have been in contact with Clarence.\nAlan Bone: I forget his last name.\nAlan Bone: He's in service. Umm.\nAlan Bone: Let me just I'm just scrolling through sending emails here.\nAlan Bone: Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.\nAlan Bone: So my my updates are not very quick, but I know they've been and to get up to work.\nAlan Bone: My fear is it's a 90.\nAlan Bone: You know, it's a 9500.\nAlan Bone: It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.\nAlan Bone: I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?\nAlan Bone: I love the product.\nAlan Bone: We will always buy Fluke product.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.\nAlan Bone: You know you can't control every instrument and shipping.\nAlan Bone: Who knows what happens in shipping?\nAlan Bone: Umm, you never know, but those types of issues.\nAlan Bone: Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.\nAlan Bone: You know that it I have to reach back out to Clarence every time I want an update.\nAlan Bone: And I'm like, hey, you know, we're seven months.\nAlan Bone: I shouldn't.\nAlan Bone: It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.\nAlan Bone: It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.\nFletcher, Sam: Yeah, yeah, yeah.\nFletcher, Sam: Thank you for.\nAlan Bone: Yeah.\nFletcher, Sam: Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.\nAlan Bone: Yes.\nFletcher, Sam: I'll definitely share your feedback with our team.\nFletcher, Sam: That's been working on service.\nAlan Bone: Yeah.\nFletcher, Sam: Umm, changing the the topic just a little bit? Umm.\nAlan Bone: Yeah.\nFletcher, Sam: You mentioned that you are.\nFletcher, Sam: You mentioned you found email from us, so I I take it you're an email subscriber.\nAlan Bone: Yes.\nFletcher, Sam: Uh, do you look at any any of our social media?\nFletcher, Sam: Are you subscribed to any like LinkedIn or Facebook or anything like that too?\nAlan Bone: I am on LinkedIn and Facebook but I don't.\nAlan Bone: I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.\nAlan Bone: Typically, if I'm looking for something occasionally I'll follow a link on an email.\nAlan Bone: For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.\nAlan Bone: And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.\nAlan Bone: I don't use social media necessarily to track I I will occasionally I might be subscribed to.\nAlan Bone: Gusts Weekly, Monday metrology something.\nFletcher, Sam: Metrology Monday, yeah.\nAlan Bone: Yeah.\nAlan Bone: There you go.\nAlan Bone: There you go.\nAlan Bone: But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.\nAlan Bone: I'll.\nAlan Bone: I'll watch it, you know, or read it.\nAlan Bone: And if that's what you're asking, but.\nFletcher, Sam: Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?\nFletcher, Sam: If there's something, is there a type of content that we're not creating that you think would be really valuable to you?\nAlan Bone: Umm, that's a good question.\nAlan Bone: I don't know of anything that I have thought of.\nAlan Bone: Ohh, I wish I would have learned about this sooner.\nAlan Bone: You know, I think for the most part, the things that are critical for me, umm, like Michael.\nAlan Bone: I know I'll get emails about metcal updates and and that's always helpful.\nAlan Bone: That's that's kind of a newer thing.\nAlan Bone: Umm that it's helpful.\nAlan Bone: I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.\nAlan Bone: Yeah.\nAlan Bone: Umm.\nFletcher, Sam: If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?\nAlan Bone: Umm.\nAlan Bone: Yes.\nAlan Bone: Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.\nAlan Bone: Patching, but from an entry level type tech per position.\nAlan Bone: I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.\nAlan Bone: My bench texts aren't the one looking at buying new equipment.\nAlan Bone: That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.\nAlan Bone: I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?\nAlan Bone: Umm I'm.\nAlan Bone: I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.\nAlan Bone: You know.\nAlan Bone: Uh.\nAlan Bone: A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.\nFletcher, Sam: Umm.\nAlan Bone: I think that would be potentially useful.\nAlan Bone: Maybe from that perspective.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the answer there.\nFletcher, Sam: Yeah.\nFletcher, Sam: Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.\nAlan Bone: And that has its own place.\nAlan Bone: I get that I wouldn't say that, you know, I don't.\nAlan Bone: I don't.\nAlan Bone: I don't think that should go away, but it's not applicable to me from a handheld perspective.\nAlan Bone: You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.\nAlan Bone: I just normally those just get deleted without even me looking at them.\nFletcher, Sam: Right, right, right.\nFletcher, Sam: Umm do you do you use the website like do, do you?\nFletcher, Sam: Or do you?\nFletcher, Sam: Do you see your text like you like?\nFletcher, Sam: Googling to get answers to like you know how to resolve questions.\nFletcher, Sam: Or do you think the knowledge base or anything like that it?\nAlan Bone: Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.\nAlan Bone: I use the qubit website umm and and my.\nAlan Bone: I know my texts are on there.\nAlan Bone: We use.\nAlan Bone: We use flutes.\nAlan Bone: Temperature conversion?\nAlan Bone: Umm.\nAlan Bone: Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.\nFletcher, Sam: So the the calculators.\nFletcher, Sam: Uh, do you like, would you say it's like a blog or the product pages and manuals?\nFletcher, Sam: Is there anything that stands out there?\nAlan Bone: Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.\nAlan Bone: That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?\nAlan Bone: And so, and they're readily available.\nAlan Bone: Umm.\nAlan Bone: And so that is that is something we used frequently.\nFletcher, Sam: Well, I think I really appreciate you taking the time for these.\nFletcher, Sam: I I wanted to see if Jordan or Nika, if you had any any questions for Alan.\nKraski, Jordan: I did actually on that last plane you mentioned.\nKraski, Jordan: You want your.\nKraski, Jordan: You need to be able to find the manuals quickly.\nKraski, Jordan: Is that why is that?\nKraski, Jordan: Is that if something is broken or if there's like a procedure that you're trying to do with the product?\nAlan Bone: Yeah.\nKraski, Jordan: Like what are the key, I guess like what are you using the manuals for to supply?\nAlan Bone: Good question.\nAlan Bone: Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.\nAlan Bone: And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.\nAlan Bone: And how do I set up the instrument?\nAlan Bone: Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.\nAlan Bone: OK, I've got this power analyzer.\nAlan Bone: How do I need to configure it to take this reading?\nAlan Bone: Umm, so normally it's it's set up, it's often specifications.\nAlan Bone: Umm.\nAlan Bone: And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.\nAlan Bone: And if it you know if it applies so.\nKraski, Jordan: OK.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nKraski, Jordan: I do have another one too.\nKraski, Jordan: Ah, I just like as a AI becoming increasingly more popular.\nKraski, Jordan: Or are you?\nKraski, Jordan: Or do you notice like any of your texts using AI in the workplace?\nKraski, Jordan: And how are they doing that?\nKraski, Jordan: Is that something that Fluke could generate?\nKraski, Jordan: Something AI related to help you with your jobs.\nKraski, Jordan: Or is there a way that you're using AI right now?\nAlan Bone: Yeah.\nAlan Bone: OK, good.\nAlan Bone: Yeah, good question.\nAlan Bone: I don't.\nAlan Bone: To my knowledge, our text to using it more just as a resource to answer questions.\nAlan Bone: Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.\nAlan Bone: I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.\nAlan Bone: But we're definitely not using it much yet.\nAlan Bone: Umm, I would say it's more just.\nAlan Bone: Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.\nAlan Bone: I I will say I have.\nAlan Bone: Umm use chat GPT to get it to respond.\nAlan Bone: You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.\nAlan Bone: So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.\nKraski, Jordan: OK.\nKraski, Jordan: That's really helpful.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Because it's you.\nFletcher, Sam: Did you have any questions?\nSkeba, Nika: Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.\nSkeba, Nika: And I'm just curious, like what then?\nSkeba, Nika: Is your is your alternative.\nAlan Bone: Yes.\nSkeba, Nika: You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?\nAlan Bone: Yeah, that's a good question because it's something we have had to face.\nAlan Bone: Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.\nAlan Bone: So I had to send that to Fluke for calibration and it was gone for over a month.\nAlan Bone: Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.\nAlan Bone: There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.\nAlan Bone: Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.\nAlan Bone: I would guess 10 to 20% of the time I got up to work.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah, that's the thing.\nAlan Bone: And so in most cases, Nika, what we would do is if we found an alternative, we would use it.\nAlan Bone: If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.\nAlan Bone: The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.\nAlan Bone: That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.\nSkeba, Nika: There's.\nAlan Bone: The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.\nSkeba, Nika: Yeah.\nAlan Bone: When you're instrument comes back umm.\nSkeba, Nika: Yeah.\nSkeba, Nika: It's.\nAlan Bone: I'm I'm mostly for a stable signal and its resolution.\nSkeba, Nika: Others quiet, yeah.\nSkeba, Nika: Thanks.\nSkeba, Nika: Bye.\nAlan Bone: Umm, but we use an alternative version of contract as the short answer.\nSkeba, Nika: Don't think.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah.\nSkeba, Nika: Thanks for for providing that are interesting.\nAlan Bone: Yeah.\nFletcher, Sam: Did you say you're 9500 is still in the in the shop?\nAlan Bone: Yes, it's still out Fluke service, yeah.\nFletcher, Sam: And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?\nAlan Bone: Well, my last correspondence was from Clarence Williams on the 18th.\nAlan Bone: So week ago yesterday and I I said to him, it has been over a month since I heard back from you.\nAlan Bone: At this point, my frustration is escalating.\nAlan Bone: What do I need to get it?\nAlan Bone: What do I need to do to get updates on our calibrator?\nAlan Bone: It has been up Fluke since December.\nAlan Bone: We need a solution to this problem.\nAlan Bone: Please let me know what is being done.\nAlan Bone: I heard back from him and he said sorry about that.\nAlan Bone: Looks like the technician has replaced a couple of different parts and the issue has not been resolved.\nAlan Bone: He has another part on order.\nAlan Bone: I have reached out to the parts team for an ETA.\nAlan Bone: We'll keep you posted.\nAlan Bone: Umm.\nAlan Bone: To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.\nAlan Bone: Or I could wait another gin.\nAlan Bone: I could wait again for another two weeks before I reach out to him again.\nAlan Bone: So honestly, I'm confident it's out.\nAlan Bone: Fluke.\nAlan Bone: I'm confident they're trying to fix the problem.\nAlan Bone: Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.\nFletcher, Sam: Mm-hmm.\nAlan Bone: Yeah, I hate to chuckle cause that's that sounds funny to me, but.\nAlan Bone: That's kind of the big picture for me, you know?\nAlan Bone: And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.\nAlan Bone: Just wait.\nAlan Bone: Sorry.\nAlan Bone: Umm, kind of deal with that answer and and sometimes that might be the case.\nAlan Bone: But why?\nAlan Bone: At this point I'm not getting a weekly update.\nAlan Bone: Hey, this is where we're at.\nAlan Bone: Sorry this is, you know, we haven't gotten past this.\nAlan Bone: We're still waiting on a part and this is where it's coming from.\nAlan Bone: That would be simple to me.\nAlan Bone: That's what my customers would expect me to give them if I had one of their instruments.\nAlan Bone: Umm.\nAlan Bone: And so yeah, I don't know if that answers what you were looking for, but.\nFletcher, Sam: Yeah.\nFletcher, Sam: Oh, yeah. Yeah.\nFletcher, Sam: Definitely, yeah.\nFletcher, Sam: Thank you and thank you for sharing that.\nAlan Bone: Yep.\nFletcher, Sam: Umm, but I I have actually.\nAlan Bone: By the way, I did know that I did not accept this so that I could pitch my 9500 problems.\nAlan Bone: I that wasn't.\nAlan Bone: That wasn't my goal.\nAlan Bone: From this this phone call so.\nFletcher, Sam: Ohh yeah absolutely.\nAlan Bone: Sure.\nFletcher, Sam: I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.\nFletcher, Sam: Umm to to to help us understand like where where some of the pain points are.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, it's.\nFletcher, Sam: And uh, you know.\nFletcher, Sam: So yeah. Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you very much for for sharing that with us.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, yeah, definitely.\nSkeba, Nika: Don't apologize, because that's definitely on our end.\nSkeba, Nika: And these are things like we're trying to improve.\nSkeba, Nika: So it's like anything you have that is a problem.\nSkeba, Nika: We would definitely want to know about it because you don't want things to to improve.\nAlan Bone: Yeah.\nAlan Bone: Yeah, we all need that, don't we? So.\nFletcher, Sam: Is there anything else?\nFletcher, Sam: Jordan.\nFletcher, Sam: Nika give anymore anymore questions for you.\nSkeba, Nika: Now.\nKraski, Jordan: Yeah, nothing on my end.\nFletcher, Sam: Alan, I I really want to thank you for taking the time out of your day to to answer her questions.\nFletcher, Sam: Is there anything else you want to add before we let you go?\nAlan Bone: No, no, I I I do a.\nAlan Bone: I appreciate books attention and and and typically when there's a problem or I need help.\nAlan Bone: Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.\nAlan Bone: Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.\nAlan Bone: Larry Renda is one of our self, the territory sales manager.\nAlan Bone: I know he's been out of town.\nAlan Bone: Umm.\nAlan Bone: Last week, Umm Tim Francis.\nAlan Bone: Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.\nAlan Bone: Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.\nAlan Bone: But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?\nAlan Bone: I understand that might be available now, which it wasn't that when we first purchased it.\nAlan Bone: Umm, it took a week and 1\/2 to get that number of $1500, which I knew about what it was gonna cost.\nAlan Bone: But occasionally I'm just a little surprised by that.\nAlan Bone: I'm thinking OK, I would think a failed person is going to respond.\nAlan Bone: Boom.\nFletcher, Sam: Yeah, yeah, absolutely.\nAlan Bone: You know when available, so those sometimes I'm a little surprised.\nFletcher, Sam: But a week and 1\/2 it like that does sound like a long time.\nAlan Bone: Yeah.\nFletcher, Sam: And thank you for sharing that to you, because I I will, I will absolutely be passing on along.\nAlan Bone: Yeah, but that's it.\nAlan Bone: I mean, I I really, I really like working with fluke, you know?\nAlan Bone: I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.\nAlan Bone: And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.\nAlan Bone: And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.\nFletcher, Sam: Yeah. Absolutely.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you for saying that.\nFletcher, Sam: Umm well, Alan, thank you so much for again.\nFletcher, Sam: Thank you for the time.\nAlan Bone: Yeah.\nFletcher, Sam: And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.\nAlan Bone: And.\nFletcher, Sam: So yeah, always available to you as well.\nAlan Bone: Grant stored in the Nika.\nSkeba, Nika: Uh, thank you so much, Alan.\nFletcher, Sam: You know, think about.\nKraski, Jordan: Thank you.\nKraski, Jordan: Have a good rest of your day.\nAlan Bone: OK, you too.\nFletcher, Sam: Bye now.\nAlan Bone: Bye bye."}]} [23-Jul-2024 19:47:57 UTC] Invalid input data: [23-Jul-2024 19:47:57 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation in the following {\n\n\\summary\\: \"Brief summary of the conversation.\",\n\n\\painPoints\\: [\n\nCopy code\n{\n\n \\issue\\: \"Description of the pain point.\",\n\n \\details\\: \"Details.\"\n\n},\n],\n\n\\productsMentioned\\: {\n\nCopy code\n\flukeProducts\\: [\n\n \"List of Fluke products mentioned.\"\n\n],\n\n\\competitorProducts\\: [\n\n \"List of competitor products mentioned.\"\n\n],\n\n\\otherEquipment\\: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Then add the conversation text HERE\n\nFletcher, Sam: Call or anything.\nFletcher, Sam: We're really here to learn and to just hear about your experience and please be a be as candidates.\nFletcher, Sam: You want.\nFletcher, Sam: This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.\nAlan Bone: OK.\nFletcher, Sam: Umm Jordan.\nFletcher, Sam: I I believe you're taking notes. Are you?\nFletcher, Sam: Are you set up to do that?\nFletcher, Sam: Perfect.\nKraski, Jordan: Yes, I am nice to meet you, Alan.\nAlan Bone: Thanks you too.\nFletcher, Sam: So the first question I wanted to start off is what's your role and and how long have you been in it?\nAlan Bone: So my role right now, my official title is President.\nAlan Bone: I've been with Western states since 1995, so coming up on 30 years in February.\nAlan Bone: Umm, I started out with the company we were four or five employees and I was a a learning technician.\nAlan Bone: I didn't know him about the industry.\nSkeba, Nika: The nothing?\nSkeba, Nika: Yeah, nothing.\nAlan Bone: I was actually taking it a class of the Community College where the owner was also enrolled.\nSkeba, Nika: OK.\nAlan Bone: And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.\nSkeba, Nika: And that's.\nAlan Bone: And I've been at a bench as a Cal tech.\nSkeba, Nika: Downtown.\nSkeba, Nika: I don't know.\nAlan Bone: I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.\nSkeba, Nika: Ohh.\nSkeba, Nika: Yeah, yeah, yeah.\nSkeba, Nika: So I basically that what the hell did?\nAlan Bone: Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.\nAlan Bone: And so I still enjoy that.\nSkeba, Nika: I don't think, OK, you see it?\nAlan Bone: The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.\nSkeba, Nika: Right.\nAlan Bone: So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.\nSkeba, Nika: Well.\nFletcher, Sam: Have fun.\nFletcher, Sam: How?\nFletcher, Sam: How much?\nFletcher, Sam: What?\nSkeba, Nika: So.\nFletcher, Sam: What's the geographical reach for you you serve?\nAlan Bone: We serve.\nAlan Bone: I don't know what you're familiarity is of Utah, but we go ohh, I would guess.\nSkeba, Nika: OK.\nSkeba, Nika: Ohh yeah, it's like I don't everything.\nSkeba, Nika: Yeah, one thing.\nSkeba, Nika: Right.\nSkeba, Nika: Right.\nAlan Bone: Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.\nSkeba, Nika: Yeah.\nSkeba, Nika: Ever since then, like five?\nAlan Bone: And so I'm North and South or east and West are in east and West.\nSkeba, Nika: Yeah, they're.\nAlan Bone: We probably we go up in the Park City and then out South to Twila.\nSkeba, Nika: And that's all.\nAlan Bone: And so mostly just here in the mountain, you know, area of Lake but.\nSkeba, Nika: But yeah, like people.\nAlan Bone: We get a little further with some of our field service work, but we try not to do that.\nAlan Bone: We don't focus on that.\nAlan Bone: We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.\nAlan Bone: But we we really try to stay clear of that.\nAlan Bone: It's not very profitable for us based on the travel and the time factor.\nFletcher, Sam: Right, right.\nFletcher, Sam: Right.\nFletcher, Sam: I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?\nFletcher, Sam: He's a dimensional too.\nAlan Bone: Yeah, we do.\nAlan Bone: We do all of those.\nAlan Bone: We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.\nAlan Bone: And so outside of that, we have some high, high resistance high voltage testers.\nAlan Bone: But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.\nAlan Bone: Vironment umm.\nAlan Bone: We have temperature data loggers to our field.\nAlan Bone: Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.\nAlan Bone: So we can go up to 30,000 in force for both pressure and or tension and compression.\nFletcher, Sam: Awesome, yeah.\nAlan Bone: We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.\nAlan Bone: The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.\nAlan Bone: But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.\nAlan Bone: 98 or so, we got into the electronic world.\nAlan Bone: So not long after I started, we hired a couple.\nAlan Bone: We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.\nAlan Bone: Umm.\nAlan Bone: And and so that's we've been doing electronic Cal since then.\nFletcher, Sam: I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.\nAlan Bone: Sure.\nAlan Bone: Umm.\nAlan Bone: In our in our electronics lab, we we have a Fluke 5520, we have a.\nAlan Bone: Fluke 5730A.\nAlan Bone: Fluke 8508 A Fluke.\nAlan Bone: 8588 Fluke 5560 that we just got earlier this year?\nAlan Bone: Umm we have.\nAlan Bone: Ohh, what other food devices?\nAlan Bone: We have a handful of Fluke documenting process calibrators that we use in the field.\nAlan Bone: Umm, we have Fluke temperature baths.\nAlan Bone: We have a a Fluke heart scientific black stack.\nAlan Bone: We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.\nAlan Bone: We have a couple of those.\nAlan Bone: Umm, we have some Fluke PRT.\nAlan Bone: Let's see anything else there that are this Fluke?\nAlan Bone: We have a few, a few.\nAlan Bone: We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.\nAlan Bone: I just learned but.\nAlan Bone: And then we have some Fluke modules that we also use in the field pressure modules.\nFletcher, Sam: For the for the 754.\nAlan Bone: Yes.\nFletcher, Sam: Nice.\nAlan Bone: Yeah.\nAlan Bone: And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.\nAlan Bone: The text in the field use the 750, fours and 753.\nFletcher, Sam: Do you are you a Fluke shop or do you have any of our our computer competitor products there?\nAlan Bone: And yeah, we have some of the competitor stuff.\nAlan Bone: We have some additel modules, pressure standards we have.\nAlan Bone: Let's see.\nAlan Bone: We have some adjuvant key state benchtop meters 34461.\nAlan Bone: We have.\nAlan Bone: Some older function generator HP items. Umm.\nAlan Bone: I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.\nAlan Bone: But predominantly our major Cal equipment.\nAlan Bone: Umm, calibration equipment?\nAlan Bone: Is is Fluke products.\nFletcher, Sam: You mentioned this.\nAlan Bone: That's.\nFletcher, Sam: I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.\nFletcher, Sam: So what when you were, when did you get those?\nFletcher, Sam: Have you had those for a while?\nAlan Bone: Yeah, we have.\nAlan Bone: We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.\nAlan Bone: Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.\nAlan Bone: And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.\nFletcher, Sam: Have you been looking at any of the out of Tel dry wells?\nAlan Bone: I'm not currently I.\nAlan Bone: I know they're out there, I know.\nAlan Bone: They like to push them on us a little bit.\nAlan Bone: I will.\nAlan Bone: I will say I like out of tills, pressure options, options better than Luke's pressure modules.\nAlan Bone: Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.\nAlan Bone: There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.\nAlan Bone: And that's just the the the the cable connection.\nFletcher, Sam: Umm.\nAlan Bone: I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.\nAlan Bone: That's just a waste in my for me so.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.\nAlan Bone: I'm replacing them without a fill.\nFletcher, Sam: Gotcha. Gotcha.\nFletcher, Sam: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the feedback on that.\nFletcher, Sam: Ohh I'll definitely share that with the team.\nAlan Bone: Yeah.\nFletcher, Sam: Umm what?\nFletcher, Sam: I I I thought you had a 5560 would, would that be the most recent calibrating purchased?\nAlan Bone: Yeah.\nAlan Bone: That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.\nFletcher, Sam: How was your experience like doing the research for that?\nFletcher, Sam: Like did you?\nFletcher, Sam: Did you do your research?\nFletcher, Sam: Really in the web?\nFletcher, Sam: Or were you contacted by a salesperson?\nFletcher, Sam: Like what?\nFletcher, Sam: What can you describe that experience to me as much as you remember it?\nAlan Bone: Yeah, I'm trying to remember exactly how I first learned about it.\nAlan Bone: Number if it was something online or.\nAlan Bone: Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.\nAlan Bone: And so we knew we needed to replace that with something.\nAlan Bone: And we're looking at the 55 twenties series.\nAlan Bone: Obviously the 22 and then I think he either got an email or something online.\nAlan Bone: I don't think it was originally Sales that reach out reached out to me.\nAlan Bone: Umm, but then we just started?\nAlan Bone: I inquired through Sales what was available.\nAlan Bone: They actually, I think they came by with a demo, the local sales Rep.\nAlan Bone: And no, I shouldn't remember his name.\nAlan Bone: But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.\nAlan Bone: We thought, OK, that's that's what we need.\nAlan Bone: That's our best solution at replacing and this 9100 and going forward so.\nFletcher, Sam: Of the of Phillip, scope calibration is kind of your your primary interest for it.\nAlan Bone: I no the the the meter portion of it cause our 5520 we have the scope option as well.\nAlan Bone: Umm, we also have a Fluke or wave tech 9500.\nAlan Bone: I don't think I mentioned that in the beginning.\nAlan Bone: Why?\nAlan Bone: Why didn't mention that?\nAlan Bone: I think it's because it's been in Fluke possession since December.\nFletcher, Sam: Ohh.\nAlan Bone: So I was thinking on our bench.\nAlan Bone: I was thinking on our bench of what we have and that's currently not here.\nAlan Bone: That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.\nFletcher, Sam: I mean, this is your time to to share.\nAlan Bone: She.\nFletcher, Sam: So if if you would like to share something, we'll definitely happy to listen.\nAlan Bone: Yeah, well, interestingly enough, we, we we do use met Cal.\nAlan Bone: I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.\nAlan Bone: Umm.\nAlan Bone: And we've been using that for a number of years now.\nAlan Bone: But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.\nAlan Bone: When it came back, met Cal wouldn't talk to it correctly anymore.\nAlan Bone: So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.\nAlan Bone: So the engineers could try to determine whether or not where the disconnect was.\nAlan Bone: Why?\nAlan Bone: Why Matt Cow wasn't talking to it was the firmware issue.\nAlan Bone: Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.\nAlan Bone: They had it for three or four weeks.\nAlan Bone: Determined what the problem was.\nAlan Bone: We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.\nAlan Bone: So we've got it sent back to Fluke in January or some I can't remember the time frame now.\nAlan Bone: And since then, they've been trying to get it to work again.\nAlan Bone: And so I've been without my oscillioscope calibrator.\nAlan Bone: Since then I've been working with and I and I do appreciate it.\nAlan Bone: I I have been in contact with Clarence.\nAlan Bone: I forget his last name.\nAlan Bone: He's in service. Umm.\nAlan Bone: Let me just I'm just scrolling through sending emails here.\nAlan Bone: Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.\nAlan Bone: So my my updates are not very quick, but I know they've been and to get up to work.\nAlan Bone: My fear is it's a 90.\nAlan Bone: You know, it's a 9500.\nAlan Bone: It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.\nAlan Bone: I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?\nAlan Bone: I love the product.\nAlan Bone: We will always buy Fluke product.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.\nAlan Bone: You know you can't control every instrument and shipping.\nAlan Bone: Who knows what happens in shipping?\nAlan Bone: Umm, you never know, but those types of issues.\nAlan Bone: Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.\nAlan Bone: You know that it I have to reach back out to Clarence every time I want an update.\nAlan Bone: And I'm like, hey, you know, we're seven months.\nAlan Bone: I shouldn't.\nAlan Bone: It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.\nAlan Bone: It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.\nFletcher, Sam: Yeah, yeah, yeah.\nFletcher, Sam: Thank you for.\nAlan Bone: Yeah.\nFletcher, Sam: Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.\nAlan Bone: Yes.\nFletcher, Sam: I'll definitely share your feedback with our team.\nFletcher, Sam: That's been working on service.\nAlan Bone: Yeah.\nFletcher, Sam: Umm, changing the the topic just a little bit? Umm.\nAlan Bone: Yeah.\nFletcher, Sam: You mentioned that you are.\nFletcher, Sam: You mentioned you found email from us, so I I take it you're an email subscriber.\nAlan Bone: Yes.\nFletcher, Sam: Uh, do you look at any any of our social media?\nFletcher, Sam: Are you subscribed to any like LinkedIn or Facebook or anything like that too?\nAlan Bone: I am on LinkedIn and Facebook but I don't.\nAlan Bone: I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.\nAlan Bone: Typically, if I'm looking for something occasionally I'll follow a link on an email.\nAlan Bone: For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.\nAlan Bone: And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.\nAlan Bone: I don't use social media necessarily to track I I will occasionally I might be subscribed to.\nAlan Bone: Gusts Weekly, Monday metrology something.\nFletcher, Sam: Metrology Monday, yeah.\nAlan Bone: Yeah.\nAlan Bone: There you go.\nAlan Bone: There you go.\nAlan Bone: But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.\nAlan Bone: I'll.\nAlan Bone: I'll watch it, you know, or read it.\nAlan Bone: And if that's what you're asking, but.\nFletcher, Sam: Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?\nFletcher, Sam: If there's something, is there a type of content that we're not creating that you think would be really valuable to you?\nAlan Bone: Umm, that's a good question.\nAlan Bone: I don't know of anything that I have thought of.\nAlan Bone: Ohh, I wish I would have learned about this sooner.\nAlan Bone: You know, I think for the most part, the things that are critical for me, umm, like Michael.\nAlan Bone: I know I'll get emails about metcal updates and and that's always helpful.\nAlan Bone: That's that's kind of a newer thing.\nAlan Bone: Umm that it's helpful.\nAlan Bone: I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.\nAlan Bone: Yeah.\nAlan Bone: Umm.\nFletcher, Sam: If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?\nAlan Bone: Umm.\nAlan Bone: Yes.\nAlan Bone: Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.\nAlan Bone: Patching, but from an entry level type tech per position.\nAlan Bone: I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.\nAlan Bone: My bench texts aren't the one looking at buying new equipment.\nAlan Bone: That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.\nAlan Bone: I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?\nAlan Bone: Umm I'm.\nAlan Bone: I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.\nAlan Bone: You know.\nAlan Bone: Uh.\nAlan Bone: A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.\nFletcher, Sam: Umm.\nAlan Bone: I think that would be potentially useful.\nAlan Bone: Maybe from that perspective.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the answer there.\nFletcher, Sam: Yeah.\nFletcher, Sam: Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.\nAlan Bone: And that has its own place.\nAlan Bone: I get that I wouldn't say that, you know, I don't.\nAlan Bone: I don't.\nAlan Bone: I don't think that should go away, but it's not applicable to me from a handheld perspective.\nAlan Bone: You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.\nAlan Bone: I just normally those just get deleted without even me looking at them.\nFletcher, Sam: Right, right, right.\nFletcher, Sam: Umm do you do you use the website like do, do you?\nFletcher, Sam: Or do you?\nFletcher, Sam: Do you see your text like you like?\nFletcher, Sam: Googling to get answers to like you know how to resolve questions.\nFletcher, Sam: Or do you think the knowledge base or anything like that it?\nAlan Bone: Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.\nAlan Bone: I use the qubit website umm and and my.\nAlan Bone: I know my texts are on there.\nAlan Bone: We use.\nAlan Bone: We use flutes.\nAlan Bone: Temperature conversion?\nAlan Bone: Umm.\nAlan Bone: Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.\nFletcher, Sam: So the the calculators.\nFletcher, Sam: Uh, do you like, would you say it's like a blog or the product pages and manuals?\nFletcher, Sam: Is there anything that stands out there?\nAlan Bone: Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.\nAlan Bone: That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?\nAlan Bone: And so, and they're readily available.\nAlan Bone: Umm.\nAlan Bone: And so that is that is something we used frequently.\nFletcher, Sam: Well, I think I really appreciate you taking the time for these.\nFletcher, Sam: I I wanted to see if Jordan or Nika, if you had any any questions for Alan.\nKraski, Jordan: I did actually on that last plane you mentioned.\nKraski, Jordan: You want your.\nKraski, Jordan: You need to be able to find the manuals quickly.\nKraski, Jordan: Is that why is that?\nKraski, Jordan: Is that if something is broken or if there's like a procedure that you're trying to do with the product?\nAlan Bone: Yeah.\nKraski, Jordan: Like what are the key, I guess like what are you using the manuals for to supply?\nAlan Bone: Good question.\nAlan Bone: Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.\nAlan Bone: And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.\nAlan Bone: And how do I set up the instrument?\nAlan Bone: Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.\nAlan Bone: OK, I've got this power analyzer.\nAlan Bone: How do I need to configure it to take this reading?\nAlan Bone: Umm, so normally it's it's set up, it's often specifications.\nAlan Bone: Umm.\nAlan Bone: And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.\nAlan Bone: And if it you know if it applies so.\nKraski, Jordan: OK.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nKraski, Jordan: I do have another one too.\nKraski, Jordan: Ah, I just like as a AI becoming increasingly more popular.\nKraski, Jordan: Or are you?\nKraski, Jordan: Or do you notice like any of your texts using AI in the workplace?\nKraski, Jordan: And how are they doing that?\nKraski, Jordan: Is that something that Fluke could generate?\nKraski, Jordan: Something AI related to help you with your jobs.\nKraski, Jordan: Or is there a way that you're using AI right now?\nAlan Bone: Yeah.\nAlan Bone: OK, good.\nAlan Bone: Yeah, good question.\nAlan Bone: I don't.\nAlan Bone: To my knowledge, our text to using it more just as a resource to answer questions.\nAlan Bone: Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.\nAlan Bone: I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.\nAlan Bone: But we're definitely not using it much yet.\nAlan Bone: Umm, I would say it's more just.\nAlan Bone: Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.\nAlan Bone: I I will say I have.\nAlan Bone: Umm use chat GPT to get it to respond.\nAlan Bone: You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.\nAlan Bone: So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.\nKraski, Jordan: OK.\nKraski, Jordan: That's really helpful.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Because it's you.\nFletcher, Sam: Did you have any questions?\nSkeba, Nika: Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.\nSkeba, Nika: And I'm just curious, like what then?\nSkeba, Nika: Is your is your alternative.\nAlan Bone: Yes.\nSkeba, Nika: You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?\nAlan Bone: Yeah, that's a good question because it's something we have had to face.\nAlan Bone: Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.\nAlan Bone: So I had to send that to Fluke for calibration and it was gone for over a month.\nAlan Bone: Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.\nAlan Bone: There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.\nAlan Bone: Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.\nAlan Bone: I would guess 10 to 20% of the time I got up to work.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah, that's the thing.\nAlan Bone: And so in most cases, Nika, what we would do is if we found an alternative, we would use it.\nAlan Bone: If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.\nAlan Bone: The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.\nAlan Bone: That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.\nSkeba, Nika: There's.\nAlan Bone: The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.\nSkeba, Nika: Yeah.\nAlan Bone: When you're instrument comes back umm.\nSkeba, Nika: Yeah.\nSkeba, Nika: It's.\nAlan Bone: I'm I'm mostly for a stable signal and its resolution.\nSkeba, Nika: Others quiet, yeah.\nSkeba, Nika: Thanks.\nSkeba, Nika: Bye.\nAlan Bone: Umm, but we use an alternative version of contract as the short answer.\nSkeba, Nika: Don't think.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah.\nSkeba, Nika: Thanks for for providing that are interesting.\nAlan Bone: Yeah.\nFletcher, Sam: Did you say you're 9500 is still in the in the shop?\nAlan Bone: Yes, it's still out Fluke service, yeah.\nFletcher, Sam: And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?\nAlan Bone: Well, my last correspondence was from Clarence Williams on the 18th.\nAlan Bone: So week ago yesterday and I I said to him, it has been over a month since I heard back from you.\nAlan Bone: At this point, my frustration is escalating.\nAlan Bone: What do I need to get it?\nAlan Bone: What do I need to do to get updates on our calibrator?\nAlan Bone: It has been up Fluke since December.\nAlan Bone: We need a solution to this problem.\nAlan Bone: Please let me know what is being done.\nAlan Bone: I heard back from him and he said sorry about that.\nAlan Bone: Looks like the technician has replaced a couple of different parts and the issue has not been resolved.\nAlan Bone: He has another part on order.\nAlan Bone: I have reached out to the parts team for an ETA.\nAlan Bone: We'll keep you posted.\nAlan Bone: Umm.\nAlan Bone: To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.\nAlan Bone: Or I could wait another gin.\nAlan Bone: I could wait again for another two weeks before I reach out to him again.\nAlan Bone: So honestly, I'm confident it's out.\nAlan Bone: Fluke.\nAlan Bone: I'm confident they're trying to fix the problem.\nAlan Bone: Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.\nFletcher, Sam: Mm-hmm.\nAlan Bone: Yeah, I hate to chuckle cause that's that sounds funny to me, but.\nAlan Bone: That's kind of the big picture for me, you know?\nAlan Bone: And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.\nAlan Bone: Just wait.\nAlan Bone: Sorry.\nAlan Bone: Umm, kind of deal with that answer and and sometimes that might be the case.\nAlan Bone: But why?\nAlan Bone: At this point I'm not getting a weekly update.\nAlan Bone: Hey, this is where we're at.\nAlan Bone: Sorry this is, you know, we haven't gotten past this.\nAlan Bone: We're still waiting on a part and this is where it's coming from.\nAlan Bone: That would be simple to me.\nAlan Bone: That's what my customers would expect me to give them if I had one of their instruments.\nAlan Bone: Umm.\nAlan Bone: And so yeah, I don't know if that answers what you were looking for, but.\nFletcher, Sam: Yeah.\nFletcher, Sam: Oh, yeah. Yeah.\nFletcher, Sam: Definitely, yeah.\nFletcher, Sam: Thank you and thank you for sharing that.\nAlan Bone: Yep.\nFletcher, Sam: Umm, but I I have actually.\nAlan Bone: By the way, I did know that I did not accept this so that I could pitch my 9500 problems.\nAlan Bone: I that wasn't.\nAlan Bone: That wasn't my goal.\nAlan Bone: From this this phone call so.\nFletcher, Sam: Ohh yeah absolutely.\nAlan Bone: Sure.\nFletcher, Sam: I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.\nFletcher, Sam: Umm to to to help us understand like where where some of the pain points are.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, it's.\nFletcher, Sam: And uh, you know.\nFletcher, Sam: So yeah. Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you very much for for sharing that with us.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, yeah, definitely.\nSkeba, Nika: Don't apologize, because that's definitely on our end.\nSkeba, Nika: And these are things like we're trying to improve.\nSkeba, Nika: So it's like anything you have that is a problem.\nSkeba, Nika: We would definitely want to know about it because you don't want things to to improve.\nAlan Bone: Yeah.\nAlan Bone: Yeah, we all need that, don't we? So.\nFletcher, Sam: Is there anything else?\nFletcher, Sam: Jordan.\nFletcher, Sam: Nika give anymore anymore questions for you.\nSkeba, Nika: Now.\nKraski, Jordan: Yeah, nothing on my end.\nFletcher, Sam: Alan, I I really want to thank you for taking the time out of your day to to answer her questions.\nFletcher, Sam: Is there anything else you want to add before we let you go?\nAlan Bone: No, no, I I I do a.\nAlan Bone: I appreciate books attention and and and typically when there's a problem or I need help.\nAlan Bone: Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.\nAlan Bone: Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.\nAlan Bone: Larry Renda is one of our self, the territory sales manager.\nAlan Bone: I know he's been out of town.\nAlan Bone: Umm.\nAlan Bone: Last week, Umm Tim Francis.\nAlan Bone: Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.\nAlan Bone: Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.\nAlan Bone: But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?\nAlan Bone: I understand that might be available now, which it wasn't that when we first purchased it.\nAlan Bone: Umm, it took a week and 1\/2 to get that number of $1500, which I knew about what it was gonna cost.\nAlan Bone: But occasionally I'm just a little surprised by that.\nAlan Bone: I'm thinking OK, I would think a failed person is going to respond.\nAlan Bone: Boom.\nFletcher, Sam: Yeah, yeah, absolutely.\nAlan Bone: You know when available, so those sometimes I'm a little surprised.\nFletcher, Sam: But a week and 1\/2 it like that does sound like a long time.\nAlan Bone: Yeah.\nFletcher, Sam: And thank you for sharing that to you, because I I will, I will absolutely be passing on along.\nAlan Bone: Yeah, but that's it.\nAlan Bone: I mean, I I really, I really like working with fluke, you know?\nAlan Bone: I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.\nAlan Bone: And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.\nAlan Bone: And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.\nFletcher, Sam: Yeah. Absolutely.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you for saying that.\nFletcher, Sam: Umm well, Alan, thank you so much for again.\nFletcher, Sam: Thank you for the time.\nAlan Bone: Yeah.\nFletcher, Sam: And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.\nAlan Bone: And.\nFletcher, Sam: So yeah, always available to you as well.\nAlan Bone: Grant stored in the Nika.\nSkeba, Nika: Uh, thank you so much, Alan.\nFletcher, Sam: You know, think about.\nKraski, Jordan: Thank you.\nKraski, Jordan: Have a good rest of your day.\nAlan Bone: OK, you too.\nFletcher, Sam: Bye now.\nAlan Bone: Bye bye."}]} [23-Jul-2024 19:49:28 UTC] Invalid input data: [23-Jul-2024 19:49:28 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {\n\n\\summary\\: \"Brief summary of the conversation.\",\n\n\\painPoints\\: [\n\nCopy code\n{\n\n \\issue\\: \"Description of the pain point.\",\n\n \\details\\: \"Details.\"\n\n},\n],\n\n\\productsMentioned\\: {\n\nCopy code\n\flukeProducts\\: [\n\n \"List of Fluke products mentioned.\"\n\n],\n\n\\competitorProducts\\: [\n\n \"List of competitor products mentioned.\"\n\n],\n\n\\otherEquipment\\: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: Fletcher, Sam: Call or anything.\nFletcher, Sam: We're really here to learn and to just hear about your experience and please be a be as candidates.\nFletcher, Sam: You want.\nFletcher, Sam: This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.\nAlan Bone: OK.\nFletcher, Sam: Umm Jordan.\nFletcher, Sam: I I believe you're taking notes. Are you?\nFletcher, Sam: Are you set up to do that?\nFletcher, Sam: Perfect.\nKraski, Jordan: Yes, I am nice to meet you, Alan.\nAlan Bone: Thanks you too.\nFletcher, Sam: So the first question I wanted to start off is what's your role and and how long have you been in it?\nAlan Bone: So my role right now, my official title is President.\nAlan Bone: I've been with Western states since 1995, so coming up on 30 years in February.\nAlan Bone: Umm, I started out with the company we were four or five employees and I was a a learning technician.\nAlan Bone: I didn't know him about the industry.\nSkeba, Nika: The nothing?\nSkeba, Nika: Yeah, nothing.\nAlan Bone: I was actually taking it a class of the Community College where the owner was also enrolled.\nSkeba, Nika: OK.\nAlan Bone: And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.\nSkeba, Nika: And that's.\nAlan Bone: And I've been at a bench as a Cal tech.\nSkeba, Nika: Downtown.\nSkeba, Nika: I don't know.\nAlan Bone: I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.\nSkeba, Nika: Ohh.\nSkeba, Nika: Yeah, yeah, yeah.\nSkeba, Nika: So I basically that what the hell did?\nAlan Bone: Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.\nAlan Bone: And so I still enjoy that.\nSkeba, Nika: I don't think, OK, you see it?\nAlan Bone: The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.\nSkeba, Nika: Right.\nAlan Bone: So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.\nSkeba, Nika: Well.\nFletcher, Sam: Have fun.\nFletcher, Sam: How?\nFletcher, Sam: How much?\nFletcher, Sam: What?\nSkeba, Nika: So.\nFletcher, Sam: What's the geographical reach for you you serve?\nAlan Bone: We serve.\nAlan Bone: I don't know what you're familiarity is of Utah, but we go ohh, I would guess.\nSkeba, Nika: OK.\nSkeba, Nika: Ohh yeah, it's like I don't everything.\nSkeba, Nika: Yeah, one thing.\nSkeba, Nika: Right.\nSkeba, Nika: Right.\nAlan Bone: Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.\nSkeba, Nika: Yeah.\nSkeba, Nika: Ever since then, like five?\nAlan Bone: And so I'm North and South or east and West are in east and West.\nSkeba, Nika: Yeah, they're.\nAlan Bone: We probably we go up in the Park City and then out South to Twila.\nSkeba, Nika: And that's all.\nAlan Bone: And so mostly just here in the mountain, you know, area of Lake but.\nSkeba, Nika: But yeah, like people.\nAlan Bone: We get a little further with some of our field service work, but we try not to do that.\nAlan Bone: We don't focus on that.\nAlan Bone: We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.\nAlan Bone: But we we really try to stay clear of that.\nAlan Bone: It's not very profitable for us based on the travel and the time factor.\nFletcher, Sam: Right, right.\nFletcher, Sam: Right.\nFletcher, Sam: I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?\nFletcher, Sam: He's a dimensional too.\nAlan Bone: Yeah, we do.\nAlan Bone: We do all of those.\nAlan Bone: We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.\nAlan Bone: And so outside of that, we have some high, high resistance high voltage testers.\nAlan Bone: But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.\nAlan Bone: Vironment umm.\nAlan Bone: We have temperature data loggers to our field.\nAlan Bone: Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.\nAlan Bone: So we can go up to 30,000 in force for both pressure and or tension and compression.\nFletcher, Sam: Awesome, yeah.\nAlan Bone: We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.\nAlan Bone: The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.\nAlan Bone: But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.\nAlan Bone: 98 or so, we got into the electronic world.\nAlan Bone: So not long after I started, we hired a couple.\nAlan Bone: We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.\nAlan Bone: Umm.\nAlan Bone: And and so that's we've been doing electronic Cal since then.\nFletcher, Sam: I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.\nAlan Bone: Sure.\nAlan Bone: Umm.\nAlan Bone: In our in our electronics lab, we we have a Fluke 5520, we have a.\nAlan Bone: Fluke 5730A.\nAlan Bone: Fluke 8508 A Fluke.\nAlan Bone: 8588 Fluke 5560 that we just got earlier this year?\nAlan Bone: Umm we have.\nAlan Bone: Ohh, what other food devices?\nAlan Bone: We have a handful of Fluke documenting process calibrators that we use in the field.\nAlan Bone: Umm, we have Fluke temperature baths.\nAlan Bone: We have a a Fluke heart scientific black stack.\nAlan Bone: We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.\nAlan Bone: We have a couple of those.\nAlan Bone: Umm, we have some Fluke PRT.\nAlan Bone: Let's see anything else there that are this Fluke?\nAlan Bone: We have a few, a few.\nAlan Bone: We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.\nAlan Bone: I just learned but.\nAlan Bone: And then we have some Fluke modules that we also use in the field pressure modules.\nFletcher, Sam: For the for the 754.\nAlan Bone: Yes.\nFletcher, Sam: Nice.\nAlan Bone: Yeah.\nAlan Bone: And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.\nAlan Bone: The text in the field use the 750, fours and 753.\nFletcher, Sam: Do you are you a Fluke shop or do you have any of our our computer competitor products there?\nAlan Bone: And yeah, we have some of the competitor stuff.\nAlan Bone: We have some additel modules, pressure standards we have.\nAlan Bone: Let's see.\nAlan Bone: We have some adjuvant key state benchtop meters 34461.\nAlan Bone: We have.\nAlan Bone: Some older function generator HP items. Umm.\nAlan Bone: I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.\nAlan Bone: But predominantly our major Cal equipment.\nAlan Bone: Umm, calibration equipment?\nAlan Bone: Is is Fluke products.\nFletcher, Sam: You mentioned this.\nAlan Bone: That's.\nFletcher, Sam: I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.\nFletcher, Sam: So what when you were, when did you get those?\nFletcher, Sam: Have you had those for a while?\nAlan Bone: Yeah, we have.\nAlan Bone: We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.\nAlan Bone: Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.\nAlan Bone: And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.\nFletcher, Sam: Have you been looking at any of the out of Tel dry wells?\nAlan Bone: I'm not currently I.\nAlan Bone: I know they're out there, I know.\nAlan Bone: They like to push them on us a little bit.\nAlan Bone: I will.\nAlan Bone: I will say I like out of tills, pressure options, options better than Luke's pressure modules.\nAlan Bone: Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.\nAlan Bone: There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.\nAlan Bone: And that's just the the the the cable connection.\nFletcher, Sam: Umm.\nAlan Bone: I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.\nAlan Bone: That's just a waste in my for me so.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.\nAlan Bone: I'm replacing them without a fill.\nFletcher, Sam: Gotcha. Gotcha.\nFletcher, Sam: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the feedback on that.\nFletcher, Sam: Ohh I'll definitely share that with the team.\nAlan Bone: Yeah.\nFletcher, Sam: Umm what?\nFletcher, Sam: I I I thought you had a 5560 would, would that be the most recent calibrating purchased?\nAlan Bone: Yeah.\nAlan Bone: That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.\nFletcher, Sam: How was your experience like doing the research for that?\nFletcher, Sam: Like did you?\nFletcher, Sam: Did you do your research?\nFletcher, Sam: Really in the web?\nFletcher, Sam: Or were you contacted by a salesperson?\nFletcher, Sam: Like what?\nFletcher, Sam: What can you describe that experience to me as much as you remember it?\nAlan Bone: Yeah, I'm trying to remember exactly how I first learned about it.\nAlan Bone: Number if it was something online or.\nAlan Bone: Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.\nAlan Bone: And so we knew we needed to replace that with something.\nAlan Bone: And we're looking at the 55 twenties series.\nAlan Bone: Obviously the 22 and then I think he either got an email or something online.\nAlan Bone: I don't think it was originally Sales that reach out reached out to me.\nAlan Bone: Umm, but then we just started?\nAlan Bone: I inquired through Sales what was available.\nAlan Bone: They actually, I think they came by with a demo, the local sales Rep.\nAlan Bone: And no, I shouldn't remember his name.\nAlan Bone: But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.\nAlan Bone: We thought, OK, that's that's what we need.\nAlan Bone: That's our best solution at replacing and this 9100 and going forward so.\nFletcher, Sam: Of the of Phillip, scope calibration is kind of your your primary interest for it.\nAlan Bone: I no the the the meter portion of it cause our 5520 we have the scope option as well.\nAlan Bone: Umm, we also have a Fluke or wave tech 9500.\nAlan Bone: I don't think I mentioned that in the beginning.\nAlan Bone: Why?\nAlan Bone: Why didn't mention that?\nAlan Bone: I think it's because it's been in Fluke possession since December.\nFletcher, Sam: Ohh.\nAlan Bone: So I was thinking on our bench.\nAlan Bone: I was thinking on our bench of what we have and that's currently not here.\nAlan Bone: That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.\nFletcher, Sam: I mean, this is your time to to share.\nAlan Bone: She.\nFletcher, Sam: So if if you would like to share something, we'll definitely happy to listen.\nAlan Bone: Yeah, well, interestingly enough, we, we we do use met Cal.\nAlan Bone: I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.\nAlan Bone: Umm.\nAlan Bone: And we've been using that for a number of years now.\nAlan Bone: But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.\nAlan Bone: When it came back, met Cal wouldn't talk to it correctly anymore.\nAlan Bone: So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.\nAlan Bone: So the engineers could try to determine whether or not where the disconnect was.\nAlan Bone: Why?\nAlan Bone: Why Matt Cow wasn't talking to it was the firmware issue.\nAlan Bone: Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.\nAlan Bone: They had it for three or four weeks.\nAlan Bone: Determined what the problem was.\nAlan Bone: We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.\nAlan Bone: So we've got it sent back to Fluke in January or some I can't remember the time frame now.\nAlan Bone: And since then, they've been trying to get it to work again.\nAlan Bone: And so I've been without my oscillioscope calibrator.\nAlan Bone: Since then I've been working with and I and I do appreciate it.\nAlan Bone: I I have been in contact with Clarence.\nAlan Bone: I forget his last name.\nAlan Bone: He's in service. Umm.\nAlan Bone: Let me just I'm just scrolling through sending emails here.\nAlan Bone: Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.\nAlan Bone: So my my updates are not very quick, but I know they've been and to get up to work.\nAlan Bone: My fear is it's a 90.\nAlan Bone: You know, it's a 9500.\nAlan Bone: It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.\nAlan Bone: I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?\nAlan Bone: I love the product.\nAlan Bone: We will always buy Fluke product.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.\nAlan Bone: You know you can't control every instrument and shipping.\nAlan Bone: Who knows what happens in shipping?\nAlan Bone: Umm, you never know, but those types of issues.\nAlan Bone: Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.\nAlan Bone: You know that it I have to reach back out to Clarence every time I want an update.\nAlan Bone: And I'm like, hey, you know, we're seven months.\nAlan Bone: I shouldn't.\nAlan Bone: It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.\nAlan Bone: It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.\nFletcher, Sam: Yeah, yeah, yeah.\nFletcher, Sam: Thank you for.\nAlan Bone: Yeah.\nFletcher, Sam: Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.\nAlan Bone: Yes.\nFletcher, Sam: I'll definitely share your feedback with our team.\nFletcher, Sam: That's been working on service.\nAlan Bone: Yeah.\nFletcher, Sam: Umm, changing the the topic just a little bit? Umm.\nAlan Bone: Yeah.\nFletcher, Sam: You mentioned that you are.\nFletcher, Sam: You mentioned you found email from us, so I I take it you're an email subscriber.\nAlan Bone: Yes.\nFletcher, Sam: Uh, do you look at any any of our social media?\nFletcher, Sam: Are you subscribed to any like LinkedIn or Facebook or anything like that too?\nAlan Bone: I am on LinkedIn and Facebook but I don't.\nAlan Bone: I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.\nAlan Bone: Typically, if I'm looking for something occasionally I'll follow a link on an email.\nAlan Bone: For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.\nAlan Bone: And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.\nAlan Bone: I don't use social media necessarily to track I I will occasionally I might be subscribed to.\nAlan Bone: Gusts Weekly, Monday metrology something.\nFletcher, Sam: Metrology Monday, yeah.\nAlan Bone: Yeah.\nAlan Bone: There you go.\nAlan Bone: There you go.\nAlan Bone: But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.\nAlan Bone: I'll.\nAlan Bone: I'll watch it, you know, or read it.\nAlan Bone: And if that's what you're asking, but.\nFletcher, Sam: Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?\nFletcher, Sam: If there's something, is there a type of content that we're not creating that you think would be really valuable to you?\nAlan Bone: Umm, that's a good question.\nAlan Bone: I don't know of anything that I have thought of.\nAlan Bone: Ohh, I wish I would have learned about this sooner.\nAlan Bone: You know, I think for the most part, the things that are critical for me, umm, like Michael.\nAlan Bone: I know I'll get emails about metcal updates and and that's always helpful.\nAlan Bone: That's that's kind of a newer thing.\nAlan Bone: Umm that it's helpful.\nAlan Bone: I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.\nAlan Bone: Yeah.\nAlan Bone: Umm.\nFletcher, Sam: If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?\nAlan Bone: Umm.\nAlan Bone: Yes.\nAlan Bone: Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.\nAlan Bone: Patching, but from an entry level type tech per position.\nAlan Bone: I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.\nAlan Bone: My bench texts aren't the one looking at buying new equipment.\nAlan Bone: That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.\nAlan Bone: I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?\nAlan Bone: Umm I'm.\nAlan Bone: I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.\nAlan Bone: You know.\nAlan Bone: Uh.\nAlan Bone: A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.\nFletcher, Sam: Umm.\nAlan Bone: I think that would be potentially useful.\nAlan Bone: Maybe from that perspective.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the answer there.\nFletcher, Sam: Yeah.\nFletcher, Sam: Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.\nAlan Bone: And that has its own place.\nAlan Bone: I get that I wouldn't say that, you know, I don't.\nAlan Bone: I don't.\nAlan Bone: I don't think that should go away, but it's not applicable to me from a handheld perspective.\nAlan Bone: You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.\nAlan Bone: I just normally those just get deleted without even me looking at them.\nFletcher, Sam: Right, right, right.\nFletcher, Sam: Umm do you do you use the website like do, do you?\nFletcher, Sam: Or do you?\nFletcher, Sam: Do you see your text like you like?\nFletcher, Sam: Googling to get answers to like you know how to resolve questions.\nFletcher, Sam: Or do you think the knowledge base or anything like that it?\nAlan Bone: Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.\nAlan Bone: I use the qubit website umm and and my.\nAlan Bone: I know my texts are on there.\nAlan Bone: We use.\nAlan Bone: We use flutes.\nAlan Bone: Temperature conversion?\nAlan Bone: Umm.\nAlan Bone: Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.\nFletcher, Sam: So the the calculators.\nFletcher, Sam: Uh, do you like, would you say it's like a blog or the product pages and manuals?\nFletcher, Sam: Is there anything that stands out there?\nAlan Bone: Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.\nAlan Bone: That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?\nAlan Bone: And so, and they're readily available.\nAlan Bone: Umm.\nAlan Bone: And so that is that is something we used frequently.\nFletcher, Sam: Well, I think I really appreciate you taking the time for these.\nFletcher, Sam: I I wanted to see if Jordan or Nika, if you had any any questions for Alan.\nKraski, Jordan: I did actually on that last plane you mentioned.\nKraski, Jordan: You want your.\nKraski, Jordan: You need to be able to find the manuals quickly.\nKraski, Jordan: Is that why is that?\nKraski, Jordan: Is that if something is broken or if there's like a procedure that you're trying to do with the product?\nAlan Bone: Yeah.\nKraski, Jordan: Like what are the key, I guess like what are you using the manuals for to supply?\nAlan Bone: Good question.\nAlan Bone: Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.\nAlan Bone: And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.\nAlan Bone: And how do I set up the instrument?\nAlan Bone: Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.\nAlan Bone: OK, I've got this power analyzer.\nAlan Bone: How do I need to configure it to take this reading?\nAlan Bone: Umm, so normally it's it's set up, it's often specifications.\nAlan Bone: Umm.\nAlan Bone: And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.\nAlan Bone: And if it you know if it applies so.\nKraski, Jordan: OK.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nKraski, Jordan: I do have another one too.\nKraski, Jordan: Ah, I just like as a AI becoming increasingly more popular.\nKraski, Jordan: Or are you?\nKraski, Jordan: Or do you notice like any of your texts using AI in the workplace?\nKraski, Jordan: And how are they doing that?\nKraski, Jordan: Is that something that Fluke could generate?\nKraski, Jordan: Something AI related to help you with your jobs.\nKraski, Jordan: Or is there a way that you're using AI right now?\nAlan Bone: Yeah.\nAlan Bone: OK, good.\nAlan Bone: Yeah, good question.\nAlan Bone: I don't.\nAlan Bone: To my knowledge, our text to using it more just as a resource to answer questions.\nAlan Bone: Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.\nAlan Bone: I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.\nAlan Bone: But we're definitely not using it much yet.\nAlan Bone: Umm, I would say it's more just.\nAlan Bone: Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.\nAlan Bone: I I will say I have.\nAlan Bone: Umm use chat GPT to get it to respond.\nAlan Bone: You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.\nAlan Bone: So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.\nKraski, Jordan: OK.\nKraski, Jordan: That's really helpful.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Because it's you.\nFletcher, Sam: Did you have any questions?\nSkeba, Nika: Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.\nSkeba, Nika: And I'm just curious, like what then?\nSkeba, Nika: Is your is your alternative.\nAlan Bone: Yes.\nSkeba, Nika: You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?\nAlan Bone: Yeah, that's a good question because it's something we have had to face.\nAlan Bone: Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.\nAlan Bone: So I had to send that to Fluke for calibration and it was gone for over a month.\nAlan Bone: Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.\nAlan Bone: There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.\nAlan Bone: Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.\nAlan Bone: I would guess 10 to 20% of the time I got up to work.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah, that's the thing.\nAlan Bone: And so in most cases, Nika, what we would do is if we found an alternative, we would use it.\nAlan Bone: If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.\nAlan Bone: The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.\nAlan Bone: That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.\nSkeba, Nika: There's.\nAlan Bone: The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.\nSkeba, Nika: Yeah.\nAlan Bone: When you're instrument comes back umm.\nSkeba, Nika: Yeah.\nSkeba, Nika: It's.\nAlan Bone: I'm I'm mostly for a stable signal and its resolution.\nSkeba, Nika: Others quiet, yeah.\nSkeba, Nika: Thanks.\nSkeba, Nika: Bye.\nAlan Bone: Umm, but we use an alternative version of contract as the short answer.\nSkeba, Nika: Don't think.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah.\nSkeba, Nika: Thanks for for providing that are interesting.\nAlan Bone: Yeah.\nFletcher, Sam: Did you say you're 9500 is still in the in the shop?\nAlan Bone: Yes, it's still out Fluke service, yeah.\nFletcher, Sam: And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?\nAlan Bone: Well, my last correspondence was from Clarence Williams on the 18th.\nAlan Bone: So week ago yesterday and I I said to him, it has been over a month since I heard back from you.\nAlan Bone: At this point, my frustration is escalating.\nAlan Bone: What do I need to get it?\nAlan Bone: What do I need to do to get updates on our calibrator?\nAlan Bone: It has been up Fluke since December.\nAlan Bone: We need a solution to this problem.\nAlan Bone: Please let me know what is being done.\nAlan Bone: I heard back from him and he said sorry about that.\nAlan Bone: Looks like the technician has replaced a couple of different parts and the issue has not been resolved.\nAlan Bone: He has another part on order.\nAlan Bone: I have reached out to the parts team for an ETA.\nAlan Bone: We'll keep you posted.\nAlan Bone: Umm.\nAlan Bone: To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.\nAlan Bone: Or I could wait another gin.\nAlan Bone: I could wait again for another two weeks before I reach out to him again.\nAlan Bone: So honestly, I'm confident it's out.\nAlan Bone: Fluke.\nAlan Bone: I'm confident they're trying to fix the problem.\nAlan Bone: Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.\nFletcher, Sam: Mm-hmm.\nAlan Bone: Yeah, I hate to chuckle cause that's that sounds funny to me, but.\nAlan Bone: That's kind of the big picture for me, you know?\nAlan Bone: And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.\nAlan Bone: Just wait.\nAlan Bone: Sorry.\nAlan Bone: Umm, kind of deal with that answer and and sometimes that might be the case.\nAlan Bone: But why?\nAlan Bone: At this point I'm not getting a weekly update.\nAlan Bone: Hey, this is where we're at.\nAlan Bone: Sorry this is, you know, we haven't gotten past this.\nAlan Bone: We're still waiting on a part and this is where it's coming from.\nAlan Bone: That would be simple to me.\nAlan Bone: That's what my customers would expect me to give them if I had one of their instruments.\nAlan Bone: Umm.\nAlan Bone: And so yeah, I don't know if that answers what you were looking for, but.\nFletcher, Sam: Yeah.\nFletcher, Sam: Oh, yeah. Yeah.\nFletcher, Sam: Definitely, yeah.\nFletcher, Sam: Thank you and thank you for sharing that.\nAlan Bone: Yep.\nFletcher, Sam: Umm, but I I have actually.\nAlan Bone: By the way, I did know that I did not accept this so that I could pitch my 9500 problems.\nAlan Bone: I that wasn't.\nAlan Bone: That wasn't my goal.\nAlan Bone: From this this phone call so.\nFletcher, Sam: Ohh yeah absolutely.\nAlan Bone: Sure.\nFletcher, Sam: I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.\nFletcher, Sam: Umm to to to help us understand like where where some of the pain points are.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, it's.\nFletcher, Sam: And uh, you know.\nFletcher, Sam: So yeah. Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you very much for for sharing that with us.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, yeah, definitely.\nSkeba, Nika: Don't apologize, because that's definitely on our end.\nSkeba, Nika: And these are things like we're trying to improve.\nSkeba, Nika: So it's like anything you have that is a problem.\nSkeba, Nika: We would definitely want to know about it because you don't want things to to improve.\nAlan Bone: Yeah.\nAlan Bone: Yeah, we all need that, don't we? So.\nFletcher, Sam: Is there anything else?\nFletcher, Sam: Jordan.\nFletcher, Sam: Nika give anymore anymore questions for you.\nSkeba, Nika: Now.\nKraski, Jordan: Yeah, nothing on my end.\nFletcher, Sam: Alan, I I really want to thank you for taking the time out of your day to to answer her questions.\nFletcher, Sam: Is there anything else you want to add before we let you go?\nAlan Bone: No, no, I I I do a.\nAlan Bone: I appreciate books attention and and and typically when there's a problem or I need help.\nAlan Bone: Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.\nAlan Bone: Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.\nAlan Bone: Larry Renda is one of our self, the territory sales manager.\nAlan Bone: I know he's been out of town.\nAlan Bone: Umm.\nAlan Bone: Last week, Umm Tim Francis.\nAlan Bone: Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.\nAlan Bone: Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.\nAlan Bone: But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?\nAlan Bone: I understand that might be available now, which it wasn't that when we first purchased it.\nAlan Bone: Umm, it took a week and 1\/2 to get that number of $1500, which I knew about what it was gonna cost.\nAlan Bone: But occasionally I'm just a little surprised by that.\nAlan Bone: I'm thinking OK, I would think a failed person is going to respond.\nAlan Bone: Boom.\nFletcher, Sam: Yeah, yeah, absolutely.\nAlan Bone: You know when available, so those sometimes I'm a little surprised.\nFletcher, Sam: But a week and 1\/2 it like that does sound like a long time.\nAlan Bone: Yeah.\nFletcher, Sam: And thank you for sharing that to you, because I I will, I will absolutely be passing on along.\nAlan Bone: Yeah, but that's it.\nAlan Bone: I mean, I I really, I really like working with fluke, you know?\nAlan Bone: I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.\nAlan Bone: And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.\nAlan Bone: And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.\nFletcher, Sam: Yeah. Absolutely.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you for saying that.\nFletcher, Sam: Umm well, Alan, thank you so much for again.\nFletcher, Sam: Thank you for the time.\nAlan Bone: Yeah.\nFletcher, Sam: And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.\nAlan Bone: And.\nFletcher, Sam: So yeah, always available to you as well.\nAlan Bone: Grant stored in the Nika.\nSkeba, Nika: Uh, thank you so much, Alan.\nFletcher, Sam: You know, think about.\nKraski, Jordan: Thank you.\nKraski, Jordan: Have a good rest of your day.\nAlan Bone: OK, you too.\nFletcher, Sam: Bye now.\nAlan Bone: Bye bye."}]} [23-Jul-2024 19:53:17 UTC] Invalid input data: [23-Jul-2024 19:53:17 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {\n\n\\summary\\: \"Brief summary of the conversation.\",\n\n\\painPoints\\: [\n\nCopy code\n{\n\n \\issue\\: \"Description of the pain point.\",\n\n \\details\\: \"Details.\"\n\n},\n],\n\n\\productsMentioned\\: {\n\nCopy code\n\flukeProducts\\: [\n\n \"List of Fluke products mentioned.\"\n\n],\n\n\\competitorProducts\\: [\n\n \"List of competitor products mentioned.\"\n\n],\n\n\\otherEquipment\\: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: Fletcher, Sam: Call or anything.\nFletcher, Sam: We're really here to learn and to just hear about your experience and please be a be as candidates.\nFletcher, Sam: You want.\nFletcher, Sam: This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.\nAlan Bone: OK.\nFletcher, Sam: Umm Jordan.\nFletcher, Sam: I I believe you're taking notes. Are you?\nFletcher, Sam: Are you set up to do that?\nFletcher, Sam: Perfect.\nKraski, Jordan: Yes, I am nice to meet you, Alan.\nAlan Bone: Thanks you too.\nFletcher, Sam: So the first question I wanted to start off is what's your role and and how long have you been in it?\nAlan Bone: So my role right now, my official title is President.\nAlan Bone: I've been with Western states since 1995, so coming up on 30 years in February.\nAlan Bone: Umm, I started out with the company we were four or five employees and I was a a learning technician.\nAlan Bone: I didn't know him about the industry.\nSkeba, Nika: The nothing?\nSkeba, Nika: Yeah, nothing.\nAlan Bone: I was actually taking it a class of the Community College where the owner was also enrolled.\nSkeba, Nika: OK.\nAlan Bone: And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.\nSkeba, Nika: And that's.\nAlan Bone: And I've been at a bench as a Cal tech.\nSkeba, Nika: Downtown.\nSkeba, Nika: I don't know.\nAlan Bone: I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.\nSkeba, Nika: Ohh.\nSkeba, Nika: Yeah, yeah, yeah.\nSkeba, Nika: So I basically that what the hell did?\nAlan Bone: Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.\nAlan Bone: And so I still enjoy that.\nSkeba, Nika: I don't think, OK, you see it?\nAlan Bone: The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.\nSkeba, Nika: Right.\nAlan Bone: So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.\nSkeba, Nika: Well.\nFletcher, Sam: Have fun.\nFletcher, Sam: How?\nFletcher, Sam: How much?\nFletcher, Sam: What?\nSkeba, Nika: So.\nFletcher, Sam: What's the geographical reach for you you serve?\nAlan Bone: We serve.\nAlan Bone: I don't know what you're familiarity is of Utah, but we go ohh, I would guess.\nSkeba, Nika: OK.\nSkeba, Nika: Ohh yeah, it's like I don't everything.\nSkeba, Nika: Yeah, one thing.\nSkeba, Nika: Right.\nSkeba, Nika: Right.\nAlan Bone: Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.\nSkeba, Nika: Yeah.\nSkeba, Nika: Ever since then, like five?\nAlan Bone: And so I'm North and South or east and West are in east and West.\nSkeba, Nika: Yeah, they're.\nAlan Bone: We probably we go up in the Park City and then out South to Twila.\nSkeba, Nika: And that's all.\nAlan Bone: And so mostly just here in the mountain, you know, area of Lake but.\nSkeba, Nika: But yeah, like people.\nAlan Bone: We get a little further with some of our field service work, but we try not to do that.\nAlan Bone: We don't focus on that.\nAlan Bone: We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.\nAlan Bone: But we we really try to stay clear of that.\nAlan Bone: It's not very profitable for us based on the travel and the time factor.\nFletcher, Sam: Right, right.\nFletcher, Sam: Right.\nFletcher, Sam: I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?\nFletcher, Sam: He's a dimensional too.\nAlan Bone: Yeah, we do.\nAlan Bone: We do all of those.\nAlan Bone: We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.\nAlan Bone: And so outside of that, we have some high, high resistance high voltage testers.\nAlan Bone: But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.\nAlan Bone: Vironment umm.\nAlan Bone: We have temperature data loggers to our field.\nAlan Bone: Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.\nAlan Bone: So we can go up to 30,000 in force for both pressure and or tension and compression.\nFletcher, Sam: Awesome, yeah.\nAlan Bone: We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.\nAlan Bone: The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.\nAlan Bone: But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.\nAlan Bone: 98 or so, we got into the electronic world.\nAlan Bone: So not long after I started, we hired a couple.\nAlan Bone: We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.\nAlan Bone: Umm.\nAlan Bone: And and so that's we've been doing electronic Cal since then.\nFletcher, Sam: I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.\nAlan Bone: Sure.\nAlan Bone: Umm.\nAlan Bone: In our in our electronics lab, we we have a Fluke 5520, we have a.\nAlan Bone: Fluke 5730A.\nAlan Bone: Fluke 8508 A Fluke.\nAlan Bone: 8588 Fluke 5560 that we just got earlier this year?\nAlan Bone: Umm we have.\nAlan Bone: Ohh, what other food devices?\nAlan Bone: We have a handful of Fluke documenting process calibrators that we use in the field.\nAlan Bone: Umm, we have Fluke temperature baths.\nAlan Bone: We have a a Fluke heart scientific black stack.\nAlan Bone: We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.\nAlan Bone: We have a couple of those.\nAlan Bone: Umm, we have some Fluke PRT.\nAlan Bone: Let's see anything else there that are this Fluke?\nAlan Bone: We have a few, a few.\nAlan Bone: We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.\nAlan Bone: I just learned but.\nAlan Bone: And then we have some Fluke modules that we also use in the field pressure modules.\nFletcher, Sam: For the for the 754.\nAlan Bone: Yes.\nFletcher, Sam: Nice.\nAlan Bone: Yeah.\nAlan Bone: And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.\nAlan Bone: The text in the field use the 750, fours and 753.\nFletcher, Sam: Do you are you a Fluke shop or do you have any of our our computer competitor products there?\nAlan Bone: And yeah, we have some of the competitor stuff.\nAlan Bone: We have some additel modules, pressure standards we have.\nAlan Bone: Let's see.\nAlan Bone: We have some adjuvant key state benchtop meters 34461.\nAlan Bone: We have.\nAlan Bone: Some older function generator HP items. Umm.\nAlan Bone: I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.\nAlan Bone: But predominantly our major Cal equipment.\nAlan Bone: Umm, calibration equipment?\nAlan Bone: Is is Fluke products.\nFletcher, Sam: You mentioned this.\nAlan Bone: That's.\nFletcher, Sam: I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.\nFletcher, Sam: So what when you were, when did you get those?\nFletcher, Sam: Have you had those for a while?\nAlan Bone: Yeah, we have.\nAlan Bone: We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.\nAlan Bone: Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.\nAlan Bone: And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.\nFletcher, Sam: Have you been looking at any of the out of Tel dry wells?\nAlan Bone: I'm not currently I.\nAlan Bone: I know they're out there, I know.\nAlan Bone: They like to push them on us a little bit.\nAlan Bone: I will.\nAlan Bone: I will say I like out of tills, pressure options, options better than Luke's pressure modules.\nAlan Bone: Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.\nAlan Bone: There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.\nAlan Bone: And that's just the the the the cable connection.\nFletcher, Sam: Umm.\nAlan Bone: I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.\nAlan Bone: That's just a waste in my for me so.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.\nAlan Bone: I'm replacing them without a fill.\nFletcher, Sam: Gotcha. Gotcha.\nFletcher, Sam: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the feedback on that.\nFletcher, Sam: Ohh I'll definitely share that with the team.\nAlan Bone: Yeah.\nFletcher, Sam: Umm what?\nFletcher, Sam: I I I thought you had a 5560 would, would that be the most recent calibrating purchased?\nAlan Bone: Yeah.\nAlan Bone: That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.\nFletcher, Sam: How was your experience like doing the research for that?\nFletcher, Sam: Like did you?\nFletcher, Sam: Did you do your research?\nFletcher, Sam: Really in the web?\nFletcher, Sam: Or were you contacted by a salesperson?\nFletcher, Sam: Like what?\nFletcher, Sam: What can you describe that experience to me as much as you remember it?\nAlan Bone: Yeah, I'm trying to remember exactly how I first learned about it.\nAlan Bone: Number if it was something online or.\nAlan Bone: Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.\nAlan Bone: And so we knew we needed to replace that with something.\nAlan Bone: And we're looking at the 55 twenties series.\nAlan Bone: Obviously the 22 and then I think he either got an email or something online.\nAlan Bone: I don't think it was originally Sales that reach out reached out to me.\nAlan Bone: Umm, but then we just started?\nAlan Bone: I inquired through Sales what was available.\nAlan Bone: They actually, I think they came by with a demo, the local sales Rep.\nAlan Bone: And no, I shouldn't remember his name.\nAlan Bone: But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.\nAlan Bone: We thought, OK, that's that's what we need.\nAlan Bone: That's our best solution at replacing and this 9100 and going forward so.\nFletcher, Sam: Of the of Phillip, scope calibration is kind of your your primary interest for it.\nAlan Bone: I no the the the meter portion of it cause our 5520 we have the scope option as well.\nAlan Bone: Umm, we also have a Fluke or wave tech 9500.\nAlan Bone: I don't think I mentioned that in the beginning.\nAlan Bone: Why?\nAlan Bone: Why didn't mention that?\nAlan Bone: I think it's because it's been in Fluke possession since December.\nFletcher, Sam: Ohh.\nAlan Bone: So I was thinking on our bench.\nAlan Bone: I was thinking on our bench of what we have and that's currently not here.\nAlan Bone: That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.\nFletcher, Sam: I mean, this is your time to to share.\nAlan Bone: She.\nFletcher, Sam: So if if you would like to share something, we'll definitely happy to listen.\nAlan Bone: Yeah, well, interestingly enough, we, we we do use met Cal.\nAlan Bone: I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.\nAlan Bone: Umm.\nAlan Bone: And we've been using that for a number of years now.\nAlan Bone: But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.\nAlan Bone: When it came back, met Cal wouldn't talk to it correctly anymore.\nAlan Bone: So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.\nAlan Bone: So the engineers could try to determine whether or not where the disconnect was.\nAlan Bone: Why?\nAlan Bone: Why Matt Cow wasn't talking to it was the firmware issue.\nAlan Bone: Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.\nAlan Bone: They had it for three or four weeks.\nAlan Bone: Determined what the problem was.\nAlan Bone: We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.\nAlan Bone: So we've got it sent back to Fluke in January or some I can't remember the time frame now.\nAlan Bone: And since then, they've been trying to get it to work again.\nAlan Bone: And so I've been without my oscillioscope calibrator.\nAlan Bone: Since then I've been working with and I and I do appreciate it.\nAlan Bone: I I have been in contact with Clarence.\nAlan Bone: I forget his last name.\nAlan Bone: He's in service. Umm.\nAlan Bone: Let me just I'm just scrolling through sending emails here.\nAlan Bone: Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.\nAlan Bone: So my my updates are not very quick, but I know they've been and to get up to work.\nAlan Bone: My fear is it's a 90.\nAlan Bone: You know, it's a 9500.\nAlan Bone: It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.\nAlan Bone: I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?\nAlan Bone: I love the product.\nAlan Bone: We will always buy Fluke product.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.\nAlan Bone: You know you can't control every instrument and shipping.\nAlan Bone: Who knows what happens in shipping?\nAlan Bone: Umm, you never know, but those types of issues.\nAlan Bone: Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.\nAlan Bone: You know that it I have to reach back out to Clarence every time I want an update.\nAlan Bone: And I'm like, hey, you know, we're seven months.\nAlan Bone: I shouldn't.\nAlan Bone: It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.\nAlan Bone: It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.\nFletcher, Sam: Yeah, yeah, yeah.\nFletcher, Sam: Thank you for.\nAlan Bone: Yeah.\nFletcher, Sam: Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.\nAlan Bone: Yes.\nFletcher, Sam: I'll definitely share your feedback with our team.\nFletcher, Sam: That's been working on service.\nAlan Bone: Yeah.\nFletcher, Sam: Umm, changing the the topic just a little bit? Umm.\nAlan Bone: Yeah.\nFletcher, Sam: You mentioned that you are.\nFletcher, Sam: You mentioned you found email from us, so I I take it you're an email subscriber.\nAlan Bone: Yes.\nFletcher, Sam: Uh, do you look at any any of our social media?\nFletcher, Sam: Are you subscribed to any like LinkedIn or Facebook or anything like that too?\nAlan Bone: I am on LinkedIn and Facebook but I don't.\nAlan Bone: I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.\nAlan Bone: Typically, if I'm looking for something occasionally I'll follow a link on an email.\nAlan Bone: For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.\nAlan Bone: And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.\nAlan Bone: I don't use social media necessarily to track I I will occasionally I might be subscribed to.\nAlan Bone: Gusts Weekly, Monday metrology something.\nFletcher, Sam: Metrology Monday, yeah.\nAlan Bone: Yeah.\nAlan Bone: There you go.\nAlan Bone: There you go.\nAlan Bone: But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.\nAlan Bone: I'll.\nAlan Bone: I'll watch it, you know, or read it.\nAlan Bone: And if that's what you're asking, but.\nFletcher, Sam: Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?\nFletcher, Sam: If there's something, is there a type of content that we're not creating that you think would be really valuable to you?\nAlan Bone: Umm, that's a good question.\nAlan Bone: I don't know of anything that I have thought of.\nAlan Bone: Ohh, I wish I would have learned about this sooner.\nAlan Bone: You know, I think for the most part, the things that are critical for me, umm, like Michael.\nAlan Bone: I know I'll get emails about metcal updates and and that's always helpful.\nAlan Bone: That's that's kind of a newer thing.\nAlan Bone: Umm that it's helpful.\nAlan Bone: I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.\nAlan Bone: Yeah.\nAlan Bone: Umm.\nFletcher, Sam: If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?\nAlan Bone: Umm.\nAlan Bone: Yes.\nAlan Bone: Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.\nAlan Bone: Patching, but from an entry level type tech per position.\nAlan Bone: I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.\nAlan Bone: My bench texts aren't the one looking at buying new equipment.\nAlan Bone: That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.\nAlan Bone: I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?\nAlan Bone: Umm I'm.\nAlan Bone: I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.\nAlan Bone: You know.\nAlan Bone: Uh.\nAlan Bone: A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.\nFletcher, Sam: Umm.\nAlan Bone: I think that would be potentially useful.\nAlan Bone: Maybe from that perspective.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the answer there.\nFletcher, Sam: Yeah.\nFletcher, Sam: Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.\nAlan Bone: And that has its own place.\nAlan Bone: I get that I wouldn't say that, you know, I don't.\nAlan Bone: I don't.\nAlan Bone: I don't think that should go away, but it's not applicable to me from a handheld perspective.\nAlan Bone: You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.\nAlan Bone: I just normally those just get deleted without even me looking at them.\nFletcher, Sam: Right, right, right.\nFletcher, Sam: Umm do you do you use the website like do, do you?\nFletcher, Sam: Or do you?\nFletcher, Sam: Do you see your text like you like?\nFletcher, Sam: Googling to get answers to like you know how to resolve questions.\nFletcher, Sam: Or do you think the knowledge base or anything like that it?\nAlan Bone: Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.\nAlan Bone: I use the qubit website umm and and my.\nAlan Bone: I know my texts are on there.\nAlan Bone: We use.\nAlan Bone: We use flutes.\nAlan Bone: Temperature conversion?\nAlan Bone: Umm.\nAlan Bone: Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.\nFletcher, Sam: So the the calculators.\nFletcher, Sam: Uh, do you like, would you say it's like a blog or the product pages and manuals?\nFletcher, Sam: Is there anything that stands out there?\nAlan Bone: Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.\nAlan Bone: That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?\nAlan Bone: And so, and they're readily available.\nAlan Bone: Umm.\nAlan Bone: And so that is that is something we used frequently.\nFletcher, Sam: Well, I think I really appreciate you taking the time for these.\nFletcher, Sam: I I wanted to see if Jordan or Nika, if you had any any questions for Alan.\nKraski, Jordan: I did actually on that last plane you mentioned.\nKraski, Jordan: You want your.\nKraski, Jordan: You need to be able to find the manuals quickly.\nKraski, Jordan: Is that why is that?\nKraski, Jordan: Is that if something is broken or if there's like a procedure that you're trying to do with the product?\nAlan Bone: Yeah.\nKraski, Jordan: Like what are the key, I guess like what are you using the manuals for to supply?\nAlan Bone: Good question.\nAlan Bone: Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.\nAlan Bone: And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.\nAlan Bone: And how do I set up the instrument?\nAlan Bone: Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.\nAlan Bone: OK, I've got this power analyzer.\nAlan Bone: How do I need to configure it to take this reading?\nAlan Bone: Umm, so normally it's it's set up, it's often specifications.\nAlan Bone: Umm.\nAlan Bone: And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.\nAlan Bone: And if it you know if it applies so.\nKraski, Jordan: OK.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nKraski, Jordan: I do have another one too.\nKraski, Jordan: Ah, I just like as a AI becoming increasingly more popular.\nKraski, Jordan: Or are you?\nKraski, Jordan: Or do you notice like any of your texts using AI in the workplace?\nKraski, Jordan: And how are they doing that?\nKraski, Jordan: Is that something that Fluke could generate?\nKraski, Jordan: Something AI related to help you with your jobs.\nKraski, Jordan: Or is there a way that you're using AI right now?\nAlan Bone: Yeah.\nAlan Bone: OK, good.\nAlan Bone: Yeah, good question.\nAlan Bone: I don't.\nAlan Bone: To my knowledge, our text to using it more just as a resource to answer questions.\nAlan Bone: Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.\nAlan Bone: I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.\nAlan Bone: But we're definitely not using it much yet.\nAlan Bone: Umm, I would say it's more just.\nAlan Bone: Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.\nAlan Bone: I I will say I have.\nAlan Bone: Umm use chat GPT to get it to respond.\nAlan Bone: You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.\nAlan Bone: So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.\nKraski, Jordan: OK.\nKraski, Jordan: That's really helpful.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Because it's you.\nFletcher, Sam: Did you have any questions?\nSkeba, Nika: Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.\nSkeba, Nika: And I'm just curious, like what then?\nSkeba, Nika: Is your is your alternative.\nAlan Bone: Yes.\nSkeba, Nika: You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?\nAlan Bone: Yeah, that's a good question because it's something we have had to face.\nAlan Bone: Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.\nAlan Bone: So I had to send that to Fluke for calibration and it was gone for over a month.\nAlan Bone: Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.\nAlan Bone: There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.\nAlan Bone: Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.\nAlan Bone: I would guess 10 to 20% of the time I got up to work.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah, that's the thing.\nAlan Bone: And so in most cases, Nika, what we would do is if we found an alternative, we would use it.\nAlan Bone: If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.\nAlan Bone: The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.\nAlan Bone: That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.\nSkeba, Nika: There's.\nAlan Bone: The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.\nSkeba, Nika: Yeah.\nAlan Bone: When you're instrument comes back umm.\nSkeba, Nika: Yeah.\nSkeba, Nika: It's.\nAlan Bone: I'm I'm mostly for a stable signal and its resolution.\nSkeba, Nika: Others quiet, yeah.\nSkeba, Nika: Thanks.\nSkeba, Nika: Bye.\nAlan Bone: Umm, but we use an alternative version of contract as the short answer.\nSkeba, Nika: Don't think.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah.\nSkeba, Nika: Thanks for for providing that are interesting.\nAlan Bone: Yeah.\nFletcher, Sam: Did you say you're 9500 is still in the in the shop?\nAlan Bone: Yes, it's still out Fluke service, yeah.\nFletcher, Sam: And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?\nAlan Bone: Well, my last correspondence was from Clarence Williams on the 18th.\nAlan Bone: So week ago yesterday and I I said to him, it has been over a month since I heard back from you.\nAlan Bone: At this point, my frustration is escalating.\nAlan Bone: What do I need to get it?\nAlan Bone: What do I need to do to get updates on our calibrator?\nAlan Bone: It has been up Fluke since December.\nAlan Bone: We need a solution to this problem.\nAlan Bone: Please let me know what is being done.\nAlan Bone: I heard back from him and he said sorry about that.\nAlan Bone: Looks like the technician has replaced a couple of different parts and the issue has not been resolved.\nAlan Bone: He has another part on order.\nAlan Bone: I have reached out to the parts team for an ETA.\nAlan Bone: We'll keep you posted.\nAlan Bone: Umm.\nAlan Bone: To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.\nAlan Bone: Or I could wait another gin.\nAlan Bone: I could wait again for another two weeks before I reach out to him again.\nAlan Bone: So honestly, I'm confident it's out.\nAlan Bone: Fluke.\nAlan Bone: I'm confident they're trying to fix the problem.\nAlan Bone: Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.\nFletcher, Sam: Mm-hmm.\nAlan Bone: Yeah, I hate to chuckle cause that's that sounds funny to me, but.\nAlan Bone: That's kind of the big picture for me, you know?\nAlan Bone: And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.\nAlan Bone: Just wait.\nAlan Bone: Sorry.\nAlan Bone: Umm, kind of deal with that answer and and sometimes that might be the case.\nAlan Bone: But why?\nAlan Bone: At this point I'm not getting a weekly update.\nAlan Bone: Hey, this is where we're at.\nAlan Bone: Sorry this is, you know, we haven't gotten past this.\nAlan Bone: We're still waiting on a part and this is where it's coming from.\nAlan Bone: That would be simple to me.\nAlan Bone: That's what my customers would expect me to give them if I had one of their instruments.\nAlan Bone: Umm.\nAlan Bone: And so yeah, I don't know if that answers what you were looking for, but.\nFletcher, Sam: Yeah.\nFletcher, Sam: Oh, yeah. Yeah.\nFletcher, Sam: Definitely, yeah.\nFletcher, Sam: Thank you and thank you for sharing that.\nAlan Bone: Yep.\nFletcher, Sam: Umm, but I I have actually.\nAlan Bone: By the way, I did know that I did not accept this so that I could pitch my 9500 problems.\nAlan Bone: I that wasn't.\nAlan Bone: That wasn't my goal.\nAlan Bone: From this this phone call so.\nFletcher, Sam: Ohh yeah absolutely.\nAlan Bone: Sure.\nFletcher, Sam: I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.\nFletcher, Sam: Umm to to to help us understand like where where some of the pain points are.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, it's.\nFletcher, Sam: And uh, you know.\nFletcher, Sam: So yeah. Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you very much for for sharing that with us.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, yeah, definitely.\nSkeba, Nika: Don't apologize, because that's definitely on our end.\nSkeba, Nika: And these are things like we're trying to improve.\nSkeba, Nika: So it's like anything you have that is a problem.\nSkeba, Nika: We would definitely want to know about it because you don't want things to to improve.\nAlan Bone: Yeah.\nAlan Bone: Yeah, we all need that, don't we? So.\nFletcher, Sam: Is there anything else?\nFletcher, Sam: Jordan.\nFletcher, Sam: Nika give anymore anymore questions for you.\nSkeba, Nika: Now.\nKraski, Jordan: Yeah, nothing on my end.\nFletcher, Sam: Alan, I I really want to thank you for taking the time out of your day to to answer her questions.\nFletcher, Sam: Is there anything else you want to add before we let you go?\nAlan Bone: No, no, I I I do a.\nAlan Bone: I appreciate books attention and and and typically when there's a problem or I need help.\nAlan Bone: Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.\nAlan Bone: Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.\nAlan Bone: Larry Renda is one of our self, the territory sales manager.\nAlan Bone: I know he's been out of town.\nAlan Bone: Umm.\nAlan Bone: Last week, Umm Tim Francis.\nAlan Bone: Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.\nAlan Bone: Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.\nAlan Bone: But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?\nAlan Bone: I understand that might be available now, which it wasn't that when we first purchased it.\nAlan Bone: Umm, it took a week and 1\/2 to get that number of $1500, which I knew about what it was gonna cost.\nAlan Bone: But occasionally I'm just a little surprised by that.\nAlan Bone: I'm thinking OK, I would think a failed person is going to respond.\nAlan Bone: Boom.\nFletcher, Sam: Yeah, yeah, absolutely.\nAlan Bone: You know when available, so those sometimes I'm a little surprised.\nFletcher, Sam: But a week and 1\/2 it like that does sound like a long time.\nAlan Bone: Yeah.\nFletcher, Sam: And thank you for sharing that to you, because I I will, I will absolutely be passing on along.\nAlan Bone: Yeah, but that's it.\nAlan Bone: I mean, I I really, I really like working with fluke, you know?\nAlan Bone: I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.\nAlan Bone: And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.\nAlan Bone: And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.\nFletcher, Sam: Yeah. Absolutely.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you for saying that.\nFletcher, Sam: Umm well, Alan, thank you so much for again.\nFletcher, Sam: Thank you for the time.\nAlan Bone: Yeah.\nFletcher, Sam: And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.\nAlan Bone: And.\nFletcher, Sam: So yeah, always available to you as well.\nAlan Bone: Grant stored in the Nika.\nSkeba, Nika: Uh, thank you so much, Alan.\nFletcher, Sam: You know, think about.\nKraski, Jordan: Thank you.\nKraski, Jordan: Have a good rest of your day.\nAlan Bone: OK, you too.\nFletcher, Sam: Bye now.\nAlan Bone: Bye bye."}]} [23-Jul-2024 19:55:11 UTC] Invalid input data: [23-Jul-2024 19:55:11 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {\n\n\\summary\\: \"Brief summary of the conversation.\",\n\n\\painPoints\\: [\n\nCopy code\n{\n\n \\issue\\: \"Description of the pain point.\",\n\n \\details\\: \"Details.\"\n\n},\n],\n\n\\productsMentioned\\: {\n\nCopy code\n\flukeProducts\\: [\n\n \"List of Fluke products mentioned.\"\n\n],\n\n\\competitorProducts\\: [\n\n \"List of competitor products mentioned.\"\n\n],\n\n\\otherEquipment\\: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: Fletcher, Sam: Call or anything.\nFletcher, Sam: We're really here to learn and to just hear about your experience and please be a be as candidates.\nFletcher, Sam: You want.\nFletcher, Sam: This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.\nAlan Bone: OK.\nFletcher, Sam: Umm Jordan.\nFletcher, Sam: I I believe you're taking notes. Are you?\nFletcher, Sam: Are you set up to do that?\nFletcher, Sam: Perfect.\nKraski, Jordan: Yes, I am nice to meet you, Alan.\nAlan Bone: Thanks you too.\nFletcher, Sam: So the first question I wanted to start off is what's your role and and how long have you been in it?\nAlan Bone: So my role right now, my official title is President.\nAlan Bone: I've been with Western states since 1995, so coming up on 30 years in February.\nAlan Bone: Umm, I started out with the company we were four or five employees and I was a a learning technician.\nAlan Bone: I didn't know him about the industry.\nSkeba, Nika: The nothing?\nSkeba, Nika: Yeah, nothing.\nAlan Bone: I was actually taking it a class of the Community College where the owner was also enrolled.\nSkeba, Nika: OK.\nAlan Bone: And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.\nSkeba, Nika: And that's.\nAlan Bone: And I've been at a bench as a Cal tech.\nSkeba, Nika: Downtown.\nSkeba, Nika: I don't know.\nAlan Bone: I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.\nSkeba, Nika: Ohh.\nSkeba, Nika: Yeah, yeah, yeah.\nSkeba, Nika: So I basically that what the hell did?\nAlan Bone: Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.\nAlan Bone: And so I still enjoy that.\nSkeba, Nika: I don't think, OK, you see it?\nAlan Bone: The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.\nSkeba, Nika: Right.\nAlan Bone: So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.\nSkeba, Nika: Well.\nFletcher, Sam: Have fun.\nFletcher, Sam: How?\nFletcher, Sam: How much?\nFletcher, Sam: What?\nSkeba, Nika: So.\nFletcher, Sam: What's the geographical reach for you you serve?\nAlan Bone: We serve.\nAlan Bone: I don't know what you're familiarity is of Utah, but we go ohh, I would guess.\nSkeba, Nika: OK.\nSkeba, Nika: Ohh yeah, it's like I don't everything.\nSkeba, Nika: Yeah, one thing.\nSkeba, Nika: Right.\nSkeba, Nika: Right.\nAlan Bone: Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.\nSkeba, Nika: Yeah.\nSkeba, Nika: Ever since then, like five?\nAlan Bone: And so I'm North and South or east and West are in east and West.\nSkeba, Nika: Yeah, they're.\nAlan Bone: We probably we go up in the Park City and then out South to Twila.\nSkeba, Nika: And that's all.\nAlan Bone: And so mostly just here in the mountain, you know, area of Lake but.\nSkeba, Nika: But yeah, like people.\nAlan Bone: We get a little further with some of our field service work, but we try not to do that.\nAlan Bone: We don't focus on that.\nAlan Bone: We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.\nAlan Bone: But we we really try to stay clear of that.\nAlan Bone: It's not very profitable for us based on the travel and the time factor.\nFletcher, Sam: Right, right.\nFletcher, Sam: Right.\nFletcher, Sam: I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?\nFletcher, Sam: He's a dimensional too.\nAlan Bone: Yeah, we do.\nAlan Bone: We do all of those.\nAlan Bone: We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.\nAlan Bone: And so outside of that, we have some high, high resistance high voltage testers.\nAlan Bone: But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.\nAlan Bone: Vironment umm.\nAlan Bone: We have temperature data loggers to our field.\nAlan Bone: Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.\nAlan Bone: So we can go up to 30,000 in force for both pressure and or tension and compression.\nFletcher, Sam: Awesome, yeah.\nAlan Bone: We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.\nAlan Bone: The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.\nAlan Bone: But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.\nAlan Bone: 98 or so, we got into the electronic world.\nAlan Bone: So not long after I started, we hired a couple.\nAlan Bone: We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.\nAlan Bone: Umm.\nAlan Bone: And and so that's we've been doing electronic Cal since then.\nFletcher, Sam: I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.\nAlan Bone: Sure.\nAlan Bone: Umm.\nAlan Bone: In our in our electronics lab, we we have a Fluke 5520, we have a.\nAlan Bone: Fluke 5730A.\nAlan Bone: Fluke 8508 A Fluke.\nAlan Bone: 8588 Fluke 5560 that we just got earlier this year?\nAlan Bone: Umm we have.\nAlan Bone: Ohh, what other food devices?\nAlan Bone: We have a handful of Fluke documenting process calibrators that we use in the field.\nAlan Bone: Umm, we have Fluke temperature baths.\nAlan Bone: We have a a Fluke heart scientific black stack.\nAlan Bone: We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.\nAlan Bone: We have a couple of those.\nAlan Bone: Umm, we have some Fluke PRT.\nAlan Bone: Let's see anything else there that are this Fluke?\nAlan Bone: We have a few, a few.\nAlan Bone: We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.\nAlan Bone: I just learned but.\nAlan Bone: And then we have some Fluke modules that we also use in the field pressure modules.\nFletcher, Sam: For the for the 754.\nAlan Bone: Yes.\nFletcher, Sam: Nice.\nAlan Bone: Yeah.\nAlan Bone: And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.\nAlan Bone: The text in the field use the 750, fours and 753.\nFletcher, Sam: Do you are you a Fluke shop or do you have any of our our computer competitor products there?\nAlan Bone: And yeah, we have some of the competitor stuff.\nAlan Bone: We have some additel modules, pressure standards we have.\nAlan Bone: Let's see.\nAlan Bone: We have some adjuvant key state benchtop meters 34461.\nAlan Bone: We have.\nAlan Bone: Some older function generator HP items. Umm.\nAlan Bone: I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.\nAlan Bone: But predominantly our major Cal equipment.\nAlan Bone: Umm, calibration equipment?\nAlan Bone: Is is Fluke products.\nFletcher, Sam: You mentioned this.\nAlan Bone: That's.\nFletcher, Sam: I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.\nFletcher, Sam: So what when you were, when did you get those?\nFletcher, Sam: Have you had those for a while?\nAlan Bone: Yeah, we have.\nAlan Bone: We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.\nAlan Bone: Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.\nAlan Bone: And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.\nFletcher, Sam: Have you been looking at any of the out of Tel dry wells?\nAlan Bone: I'm not currently I.\nAlan Bone: I know they're out there, I know.\nAlan Bone: They like to push them on us a little bit.\nAlan Bone: I will.\nAlan Bone: I will say I like out of tills, pressure options, options better than Luke's pressure modules.\nAlan Bone: Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.\nAlan Bone: There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.\nAlan Bone: And that's just the the the the cable connection.\nFletcher, Sam: Umm.\nAlan Bone: I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.\nAlan Bone: That's just a waste in my for me so.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.\nAlan Bone: I'm replacing them without a fill.\nFletcher, Sam: Gotcha. Gotcha.\nFletcher, Sam: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the feedback on that.\nFletcher, Sam: Ohh I'll definitely share that with the team.\nAlan Bone: Yeah.\nFletcher, Sam: Umm what?\nFletcher, Sam: I I I thought you had a 5560 would, would that be the most recent calibrating purchased?\nAlan Bone: Yeah.\nAlan Bone: That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.\nFletcher, Sam: How was your experience like doing the research for that?\nFletcher, Sam: Like did you?\nFletcher, Sam: Did you do your research?\nFletcher, Sam: Really in the web?\nFletcher, Sam: Or were you contacted by a salesperson?\nFletcher, Sam: Like what?\nFletcher, Sam: What can you describe that experience to me as much as you remember it?\nAlan Bone: Yeah, I'm trying to remember exactly how I first learned about it.\nAlan Bone: Number if it was something online or.\nAlan Bone: Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.\nAlan Bone: And so we knew we needed to replace that with something.\nAlan Bone: And we're looking at the 55 twenties series.\nAlan Bone: Obviously the 22 and then I think he either got an email or something online.\nAlan Bone: I don't think it was originally Sales that reach out reached out to me.\nAlan Bone: Umm, but then we just started?\nAlan Bone: I inquired through Sales what was available.\nAlan Bone: They actually, I think they came by with a demo, the local sales Rep.\nAlan Bone: And no, I shouldn't remember his name.\nAlan Bone: But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.\nAlan Bone: We thought, OK, that's that's what we need.\nAlan Bone: That's our best solution at replacing and this 9100 and going forward so.\nFletcher, Sam: Of the of Phillip, scope calibration is kind of your your primary interest for it.\nAlan Bone: I no the the the meter portion of it cause our 5520 we have the scope option as well.\nAlan Bone: Umm, we also have a Fluke or wave tech 9500.\nAlan Bone: I don't think I mentioned that in the beginning.\nAlan Bone: Why?\nAlan Bone: Why didn't mention that?\nAlan Bone: I think it's because it's been in Fluke possession since December.\nFletcher, Sam: Ohh.\nAlan Bone: So I was thinking on our bench.\nAlan Bone: I was thinking on our bench of what we have and that's currently not here.\nAlan Bone: That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.\nFletcher, Sam: I mean, this is your time to to share.\nAlan Bone: She.\nFletcher, Sam: So if if you would like to share something, we'll definitely happy to listen.\nAlan Bone: Yeah, well, interestingly enough, we, we we do use met Cal.\nAlan Bone: I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.\nAlan Bone: Umm.\nAlan Bone: And we've been using that for a number of years now.\nAlan Bone: But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.\nAlan Bone: When it came back, met Cal wouldn't talk to it correctly anymore.\nAlan Bone: So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.\nAlan Bone: So the engineers could try to determine whether or not where the disconnect was.\nAlan Bone: Why?\nAlan Bone: Why Matt Cow wasn't talking to it was the firmware issue.\nAlan Bone: Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.\nAlan Bone: They had it for three or four weeks.\nAlan Bone: Determined what the problem was.\nAlan Bone: We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.\nAlan Bone: So we've got it sent back to Fluke in January or some I can't remember the time frame now.\nAlan Bone: And since then, they've been trying to get it to work again.\nAlan Bone: And so I've been without my oscillioscope calibrator.\nAlan Bone: Since then I've been working with and I and I do appreciate it.\nAlan Bone: I I have been in contact with Clarence.\nAlan Bone: I forget his last name.\nAlan Bone: He's in service. Umm.\nAlan Bone: Let me just I'm just scrolling through sending emails here.\nAlan Bone: Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.\nAlan Bone: So my my updates are not very quick, but I know they've been and to get up to work.\nAlan Bone: My fear is it's a 90.\nAlan Bone: You know, it's a 9500.\nAlan Bone: It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.\nAlan Bone: I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?\nAlan Bone: I love the product.\nAlan Bone: We will always buy Fluke product.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.\nAlan Bone: You know you can't control every instrument and shipping.\nAlan Bone: Who knows what happens in shipping?\nAlan Bone: Umm, you never know, but those types of issues.\nAlan Bone: Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.\nAlan Bone: You know that it I have to reach back out to Clarence every time I want an update.\nAlan Bone: And I'm like, hey, you know, we're seven months.\nAlan Bone: I shouldn't.\nAlan Bone: It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.\nAlan Bone: It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.\nFletcher, Sam: Yeah, yeah, yeah.\nFletcher, Sam: Thank you for.\nAlan Bone: Yeah.\nFletcher, Sam: Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.\nAlan Bone: Yes.\nFletcher, Sam: I'll definitely share your feedback with our team.\nFletcher, Sam: That's been working on service.\nAlan Bone: Yeah.\nFletcher, Sam: Umm, changing the the topic just a little bit? Umm.\nAlan Bone: Yeah.\nFletcher, Sam: You mentioned that you are.\nFletcher, Sam: You mentioned you found email from us, so I I take it you're an email subscriber.\nAlan Bone: Yes.\nFletcher, Sam: Uh, do you look at any any of our social media?\nFletcher, Sam: Are you subscribed to any like LinkedIn or Facebook or anything like that too?\nAlan Bone: I am on LinkedIn and Facebook but I don't.\nAlan Bone: I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.\nAlan Bone: Typically, if I'm looking for something occasionally I'll follow a link on an email.\nAlan Bone: For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.\nAlan Bone: And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.\nAlan Bone: I don't use social media necessarily to track I I will occasionally I might be subscribed to.\nAlan Bone: Gusts Weekly, Monday metrology something.\nFletcher, Sam: Metrology Monday, yeah.\nAlan Bone: Yeah.\nAlan Bone: There you go.\nAlan Bone: There you go.\nAlan Bone: But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.\nAlan Bone: I'll.\nAlan Bone: I'll watch it, you know, or read it.\nAlan Bone: And if that's what you're asking, but.\nFletcher, Sam: Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?\nFletcher, Sam: If there's something, is there a type of content that we're not creating that you think would be really valuable to you?\nAlan Bone: Umm, that's a good question.\nAlan Bone: I don't know of anything that I have thought of.\nAlan Bone: Ohh, I wish I would have learned about this sooner.\nAlan Bone: You know, I think for the most part, the things that are critical for me, umm, like Michael.\nAlan Bone: I know I'll get emails about metcal updates and and that's always helpful.\nAlan Bone: That's that's kind of a newer thing.\nAlan Bone: Umm that it's helpful.\nAlan Bone: I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.\nAlan Bone: Yeah.\nAlan Bone: Umm.\nFletcher, Sam: If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?\nAlan Bone: Umm.\nAlan Bone: Yes.\nAlan Bone: Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.\nAlan Bone: Patching, but from an entry level type tech per position.\nAlan Bone: I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.\nAlan Bone: My bench texts aren't the one looking at buying new equipment.\nAlan Bone: That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.\nAlan Bone: I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?\nAlan Bone: Umm I'm.\nAlan Bone: I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.\nAlan Bone: You know.\nAlan Bone: Uh.\nAlan Bone: A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.\nFletcher, Sam: Umm.\nAlan Bone: I think that would be potentially useful.\nAlan Bone: Maybe from that perspective.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the answer there.\nFletcher, Sam: Yeah.\nFletcher, Sam: Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.\nAlan Bone: And that has its own place.\nAlan Bone: I get that I wouldn't say that, you know, I don't.\nAlan Bone: I don't.\nAlan Bone: I don't think that should go away, but it's not applicable to me from a handheld perspective.\nAlan Bone: You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.\nAlan Bone: I just normally those just get deleted without even me looking at them.\nFletcher, Sam: Right, right, right.\nFletcher, Sam: Umm do you do you use the website like do, do you?\nFletcher, Sam: Or do you?\nFletcher, Sam: Do you see your text like you like?\nFletcher, Sam: Googling to get answers to like you know how to resolve questions.\nFletcher, Sam: Or do you think the knowledge base or anything like that it?\nAlan Bone: Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.\nAlan Bone: I use the qubit website umm and and my.\nAlan Bone: I know my texts are on there.\nAlan Bone: We use.\nAlan Bone: We use flutes.\nAlan Bone: Temperature conversion?\nAlan Bone: Umm.\nAlan Bone: Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.\nFletcher, Sam: So the the calculators.\nFletcher, Sam: Uh, do you like, would you say it's like a blog or the product pages and manuals?\nFletcher, Sam: Is there anything that stands out there?\nAlan Bone: Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.\nAlan Bone: That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?\nAlan Bone: And so, and they're readily available.\nAlan Bone: Umm.\nAlan Bone: And so that is that is something we used frequently.\nFletcher, Sam: Well, I think I really appreciate you taking the time for these.\nFletcher, Sam: I I wanted to see if Jordan or Nika, if you had any any questions for Alan.\nKraski, Jordan: I did actually on that last plane you mentioned.\nKraski, Jordan: You want your.\nKraski, Jordan: You need to be able to find the manuals quickly.\nKraski, Jordan: Is that why is that?\nKraski, Jordan: Is that if something is broken or if there's like a procedure that you're trying to do with the product?\nAlan Bone: Yeah.\nKraski, Jordan: Like what are the key, I guess like what are you using the manuals for to supply?\nAlan Bone: Good question.\nAlan Bone: Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.\nAlan Bone: And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.\nAlan Bone: And how do I set up the instrument?\nAlan Bone: Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.\nAlan Bone: OK, I've got this power analyzer.\nAlan Bone: How do I need to configure it to take this reading?\nAlan Bone: Umm, so normally it's it's set up, it's often specifications.\nAlan Bone: Umm.\nAlan Bone: And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.\nAlan Bone: And if it you know if it applies so.\nKraski, Jordan: OK.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nKraski, Jordan: I do have another one too.\nKraski, Jordan: Ah, I just like as a AI becoming increasingly more popular.\nKraski, Jordan: Or are you?\nKraski, Jordan: Or do you notice like any of your texts using AI in the workplace?\nKraski, Jordan: And how are they doing that?\nKraski, Jordan: Is that something that Fluke could generate?\nKraski, Jordan: Something AI related to help you with your jobs.\nKraski, Jordan: Or is there a way that you're using AI right now?\nAlan Bone: Yeah.\nAlan Bone: OK, good.\nAlan Bone: Yeah, good question.\nAlan Bone: I don't.\nAlan Bone: To my knowledge, our text to using it more just as a resource to answer questions.\nAlan Bone: Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.\nAlan Bone: I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.\nAlan Bone: But we're definitely not using it much yet.\nAlan Bone: Umm, I would say it's more just.\nAlan Bone: Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.\nAlan Bone: I I will say I have.\nAlan Bone: Umm use chat GPT to get it to respond.\nAlan Bone: You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.\nAlan Bone: So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.\nKraski, Jordan: OK.\nKraski, Jordan: That's really helpful.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Because it's you.\nFletcher, Sam: Did you have any questions?\nSkeba, Nika: Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.\nSkeba, Nika: And I'm just curious, like what then?\nSkeba, Nika: Is your is your alternative.\nAlan Bone: Yes.\nSkeba, Nika: You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?\nAlan Bone: Yeah, that's a good question because it's something we have had to face.\nAlan Bone: Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.\nAlan Bone: So I had to send that to Fluke for calibration and it was gone for over a month.\nAlan Bone: Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.\nAlan Bone: There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.\nAlan Bone: Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.\nAlan Bone: I would guess 10 to 20% of the time I got up to work.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah, that's the thing.\nAlan Bone: And so in most cases, Nika, what we would do is if we found an alternative, we would use it.\nAlan Bone: If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.\nAlan Bone: The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.\nAlan Bone: That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.\nSkeba, Nika: There's.\nAlan Bone: The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.\nSkeba, Nika: Yeah.\nAlan Bone: When you're instrument comes back umm.\nSkeba, Nika: Yeah.\nSkeba, Nika: It's.\nAlan Bone: I'm I'm mostly for a stable signal and its resolution.\nSkeba, Nika: Others quiet, yeah.\nSkeba, Nika: Thanks.\nSkeba, Nika: Bye.\nAlan Bone: Umm, but we use an alternative version of contract as the short answer.\nSkeba, Nika: Don't think.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah.\nSkeba, Nika: Thanks for for providing that are interesting.\nAlan Bone: Yeah.\nFletcher, Sam: Did you say you're 9500 is still in the in the shop?\nAlan Bone: Yes, it's still out Fluke service, yeah.\nFletcher, Sam: And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?\nAlan Bone: Well, my last correspondence was from Clarence Williams on the 18th.\nAlan Bone: So week ago yesterday and I I said to him, it has been over a month since I heard back from you.\nAlan Bone: At this point, my frustration is escalating.\nAlan Bone: What do I need to get it?\nAlan Bone: What do I need to do to get updates on our calibrator?\nAlan Bone: It has been up Fluke since December.\nAlan Bone: We need a solution to this problem.\nAlan Bone: Please let me know what is being done.\nAlan Bone: I heard back from him and he said sorry about that.\nAlan Bone: Looks like the technician has replaced a couple of different parts and the issue has not been resolved.\nAlan Bone: He has another part on order.\nAlan Bone: I have reached out to the parts team for an ETA.\nAlan Bone: We'll keep you posted.\nAlan Bone: Umm.\nAlan Bone: To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.\nAlan Bone: Or I could wait another gin.\nAlan Bone: I could wait again for another two weeks before I reach out to him again.\nAlan Bone: So honestly, I'm confident it's out.\nAlan Bone: Fluke.\nAlan Bone: I'm confident they're trying to fix the problem.\nAlan Bone: Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.\nFletcher, Sam: Mm-hmm.\nAlan Bone: Yeah, I hate to chuckle cause that's that sounds funny to me, but.\nAlan Bone: That's kind of the big picture for me, you know?\nAlan Bone: And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.\nAlan Bone: Just wait.\nAlan Bone: Sorry.\nAlan Bone: Umm, kind of deal with that answer and and sometimes that might be the case.\nAlan Bone: But why?\nAlan Bone: At this point I'm not getting a weekly update.\nAlan Bone: Hey, this is where we're at.\nAlan Bone: Sorry this is, you know, we haven't gotten past this.\nAlan Bone: We're still waiting on a part and this is where it's coming from.\nAlan Bone: That would be simple to me.\nAlan Bone: That's what my customers would expect me to give them if I had one of their instruments.\nAlan Bone: Umm.\nAlan Bone: And so yeah, I don't know if that answers what you were looking for, but.\nFletcher, Sam: Yeah.\nFletcher, Sam: Oh, yeah. Yeah.\nFletcher, Sam: Definitely, yeah.\nFletcher, Sam: Thank you and thank you for sharing that.\nAlan Bone: Yep.\nFletcher, Sam: Umm, but I I have actually.\nAlan Bone: By the way, I did know that I did not accept this so that I could pitch my 9500 problems.\nAlan Bone: I that wasn't.\nAlan Bone: That wasn't my goal.\nAlan Bone: From this this phone call so.\nFletcher, Sam: Ohh yeah absolutely.\nAlan Bone: Sure.\nFletcher, Sam: I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.\nFletcher, Sam: Umm to to to help us understand like where where some of the pain points are.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, it's.\nFletcher, Sam: And uh, you know.\nFletcher, Sam: So yeah. Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you very much for for sharing that with us.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, yeah, definitely.\nSkeba, Nika: Don't apologize, because that's definitely on our end.\nSkeba, Nika: And these are things like we're trying to improve.\nSkeba, Nika: So it's like anything you have that is a problem.\nSkeba, Nika: We would definitely want to know about it because you don't want things to to improve.\nAlan Bone: Yeah.\nAlan Bone: Yeah, we all need that, don't we? So.\nFletcher, Sam: Is there anything else?\nFletcher, Sam: Jordan.\nFletcher, Sam: Nika give anymore anymore questions for you.\nSkeba, Nika: Now.\nKraski, Jordan: Yeah, nothing on my end.\nFletcher, Sam: Alan, I I really want to thank you for taking the time out of your day to to answer her questions.\nFletcher, Sam: Is there anything else you want to add before we let you go?\nAlan Bone: No, no, I I I do a.\nAlan Bone: I appreciate books attention and and and typically when there's a problem or I need help.\nAlan Bone: Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.\nAlan Bone: Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.\nAlan Bone: Larry Renda is one of our self, the territory sales manager.\nAlan Bone: I know he's been out of town.\nAlan Bone: Umm.\nAlan Bone: Last week, Umm Tim Francis.\nAlan Bone: Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.\nAlan Bone: Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.\nAlan Bone: But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?\nAlan Bone: I understand that might be available now, which it wasn't that when we first purchased it.\nAlan Bone: Umm, it took a week and 1\/2 to get that number of $1500, which I knew about what it was gonna cost.\nAlan Bone: But occasionally I'm just a little surprised by that.\nAlan Bone: I'm thinking OK, I would think a failed person is going to respond.\nAlan Bone: Boom.\nFletcher, Sam: Yeah, yeah, absolutely.\nAlan Bone: You know when available, so those sometimes I'm a little surprised.\nFletcher, Sam: But a week and 1\/2 it like that does sound like a long time.\nAlan Bone: Yeah.\nFletcher, Sam: And thank you for sharing that to you, because I I will, I will absolutely be passing on along.\nAlan Bone: Yeah, but that's it.\nAlan Bone: I mean, I I really, I really like working with fluke, you know?\nAlan Bone: I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.\nAlan Bone: And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.\nAlan Bone: And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.\nFletcher, Sam: Yeah. Absolutely.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you for saying that.\nFletcher, Sam: Umm well, Alan, thank you so much for again.\nFletcher, Sam: Thank you for the time.\nAlan Bone: Yeah.\nFletcher, Sam: And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.\nAlan Bone: And.\nFletcher, Sam: So yeah, always available to you as well.\nAlan Bone: Grant stored in the Nika.\nSkeba, Nika: Uh, thank you so much, Alan.\nFletcher, Sam: You know, think about.\nKraski, Jordan: Thank you.\nKraski, Jordan: Have a good rest of your day.\nAlan Bone: OK, you too.\nFletcher, Sam: Bye now.\nAlan Bone: Bye bye."}]} [23-Jul-2024 19:55:12 UTC] JSON decode error: Syntax error [23-Jul-2024 19:55:28 UTC] Invalid input data: [23-Jul-2024 19:55:29 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {\n\n\\summary\\: \"Brief summary of the conversation.\",\n\n\\painPoints\\: [\n\nCopy code\n{\n\n \\issue\\: \"Description of the pain point.\",\n\n \\details\\: \"Details.\"\n\n},\n],\n\n\\productsMentioned\\: {\n\nCopy code\n\flukeProducts\\: [\n\n \"List of Fluke products mentioned.\"\n\n],\n\n\\competitorProducts\\: [\n\n \"List of competitor products mentioned.\"\n\n],\n\n\\otherEquipment\\: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: Fletcher, Sam: Call or anything.\nFletcher, Sam: We're really here to learn and to just hear about your experience and please be a be as candidates.\nFletcher, Sam: You want.\nFletcher, Sam: This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.\nAlan Bone: OK.\nFletcher, Sam: Umm Jordan.\nFletcher, Sam: I I believe you're taking notes. Are you?\nFletcher, Sam: Are you set up to do that?\nFletcher, Sam: Perfect.\nKraski, Jordan: Yes, I am nice to meet you, Alan.\nAlan Bone: Thanks you too.\nFletcher, Sam: So the first question I wanted to start off is what's your role and and how long have you been in it?\nAlan Bone: So my role right now, my official title is President.\nAlan Bone: I've been with Western states since 1995, so coming up on 30 years in February.\nAlan Bone: Umm, I started out with the company we were four or five employees and I was a a learning technician.\nAlan Bone: I didn't know him about the industry.\nSkeba, Nika: The nothing?\nSkeba, Nika: Yeah, nothing.\nAlan Bone: I was actually taking it a class of the Community College where the owner was also enrolled.\nSkeba, Nika: OK.\nAlan Bone: And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.\nSkeba, Nika: And that's.\nAlan Bone: And I've been at a bench as a Cal tech.\nSkeba, Nika: Downtown.\nSkeba, Nika: I don't know.\nAlan Bone: I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.\nSkeba, Nika: Ohh.\nSkeba, Nika: Yeah, yeah, yeah.\nSkeba, Nika: So I basically that what the hell did?\nAlan Bone: Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.\nAlan Bone: And so I still enjoy that.\nSkeba, Nika: I don't think, OK, you see it?\nAlan Bone: The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.\nSkeba, Nika: Right.\nAlan Bone: So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.\nSkeba, Nika: Well.\nFletcher, Sam: Have fun.\nFletcher, Sam: How?\nFletcher, Sam: How much?\nFletcher, Sam: What?\nSkeba, Nika: So.\nFletcher, Sam: What's the geographical reach for you you serve?\nAlan Bone: We serve.\nAlan Bone: I don't know what you're familiarity is of Utah, but we go ohh, I would guess.\nSkeba, Nika: OK.\nSkeba, Nika: Ohh yeah, it's like I don't everything.\nSkeba, Nika: Yeah, one thing.\nSkeba, Nika: Right.\nSkeba, Nika: Right.\nAlan Bone: Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.\nSkeba, Nika: Yeah.\nSkeba, Nika: Ever since then, like five?\nAlan Bone: And so I'm North and South or east and West are in east and West.\nSkeba, Nika: Yeah, they're.\nAlan Bone: We probably we go up in the Park City and then out South to Twila.\nSkeba, Nika: And that's all.\nAlan Bone: And so mostly just here in the mountain, you know, area of Lake but.\nSkeba, Nika: But yeah, like people.\nAlan Bone: We get a little further with some of our field service work, but we try not to do that.\nAlan Bone: We don't focus on that.\nAlan Bone: We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.\nAlan Bone: But we we really try to stay clear of that.\nAlan Bone: It's not very profitable for us based on the travel and the time factor.\nFletcher, Sam: Right, right.\nFletcher, Sam: Right.\nFletcher, Sam: I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?\nFletcher, Sam: He's a dimensional too.\nAlan Bone: Yeah, we do.\nAlan Bone: We do all of those.\nAlan Bone: We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.\nAlan Bone: And so outside of that, we have some high, high resistance high voltage testers.\nAlan Bone: But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.\nAlan Bone: Vironment umm.\nAlan Bone: We have temperature data loggers to our field.\nAlan Bone: Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.\nAlan Bone: So we can go up to 30,000 in force for both pressure and or tension and compression.\nFletcher, Sam: Awesome, yeah.\nAlan Bone: We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.\nAlan Bone: The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.\nAlan Bone: But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.\nAlan Bone: 98 or so, we got into the electronic world.\nAlan Bone: So not long after I started, we hired a couple.\nAlan Bone: We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.\nAlan Bone: Umm.\nAlan Bone: And and so that's we've been doing electronic Cal since then.\nFletcher, Sam: I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.\nAlan Bone: Sure.\nAlan Bone: Umm.\nAlan Bone: In our in our electronics lab, we we have a Fluke 5520, we have a.\nAlan Bone: Fluke 5730A.\nAlan Bone: Fluke 8508 A Fluke.\nAlan Bone: 8588 Fluke 5560 that we just got earlier this year?\nAlan Bone: Umm we have.\nAlan Bone: Ohh, what other food devices?\nAlan Bone: We have a handful of Fluke documenting process calibrators that we use in the field.\nAlan Bone: Umm, we have Fluke temperature baths.\nAlan Bone: We have a a Fluke heart scientific black stack.\nAlan Bone: We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.\nAlan Bone: We have a couple of those.\nAlan Bone: Umm, we have some Fluke PRT.\nAlan Bone: Let's see anything else there that are this Fluke?\nAlan Bone: We have a few, a few.\nAlan Bone: We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.\nAlan Bone: I just learned but.\nAlan Bone: And then we have some Fluke modules that we also use in the field pressure modules.\nFletcher, Sam: For the for the 754.\nAlan Bone: Yes.\nFletcher, Sam: Nice.\nAlan Bone: Yeah.\nAlan Bone: And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.\nAlan Bone: The text in the field use the 750, fours and 753.\nFletcher, Sam: Do you are you a Fluke shop or do you have any of our our computer competitor products there?\nAlan Bone: And yeah, we have some of the competitor stuff.\nAlan Bone: We have some additel modules, pressure standards we have.\nAlan Bone: Let's see.\nAlan Bone: We have some adjuvant key state benchtop meters 34461.\nAlan Bone: We have.\nAlan Bone: Some older function generator HP items. Umm.\nAlan Bone: I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.\nAlan Bone: But predominantly our major Cal equipment.\nAlan Bone: Umm, calibration equipment?\nAlan Bone: Is is Fluke products.\nFletcher, Sam: You mentioned this.\nAlan Bone: That's.\nFletcher, Sam: I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.\nFletcher, Sam: So what when you were, when did you get those?\nFletcher, Sam: Have you had those for a while?\nAlan Bone: Yeah, we have.\nAlan Bone: We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.\nAlan Bone: Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.\nAlan Bone: And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.\nFletcher, Sam: Have you been looking at any of the out of Tel dry wells?\nAlan Bone: I'm not currently I.\nAlan Bone: I know they're out there, I know.\nAlan Bone: They like to push them on us a little bit.\nAlan Bone: I will.\nAlan Bone: I will say I like out of tills, pressure options, options better than Luke's pressure modules.\nAlan Bone: Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.\nAlan Bone: There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.\nAlan Bone: And that's just the the the the cable connection.\nFletcher, Sam: Umm.\nAlan Bone: I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.\nAlan Bone: That's just a waste in my for me so.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.\nAlan Bone: I'm replacing them without a fill.\nFletcher, Sam: Gotcha. Gotcha.\nFletcher, Sam: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the feedback on that.\nFletcher, Sam: Ohh I'll definitely share that with the team.\nAlan Bone: Yeah.\nFletcher, Sam: Umm what?\nFletcher, Sam: I I I thought you had a 5560 would, would that be the most recent calibrating purchased?\nAlan Bone: Yeah.\nAlan Bone: That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.\nFletcher, Sam: How was your experience like doing the research for that?\nFletcher, Sam: Like did you?\nFletcher, Sam: Did you do your research?\nFletcher, Sam: Really in the web?\nFletcher, Sam: Or were you contacted by a salesperson?\nFletcher, Sam: Like what?\nFletcher, Sam: What can you describe that experience to me as much as you remember it?\nAlan Bone: Yeah, I'm trying to remember exactly how I first learned about it.\nAlan Bone: Number if it was something online or.\nAlan Bone: Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.\nAlan Bone: And so we knew we needed to replace that with something.\nAlan Bone: And we're looking at the 55 twenties series.\nAlan Bone: Obviously the 22 and then I think he either got an email or something online.\nAlan Bone: I don't think it was originally Sales that reach out reached out to me.\nAlan Bone: Umm, but then we just started?\nAlan Bone: I inquired through Sales what was available.\nAlan Bone: They actually, I think they came by with a demo, the local sales Rep.\nAlan Bone: And no, I shouldn't remember his name.\nAlan Bone: But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.\nAlan Bone: We thought, OK, that's that's what we need.\nAlan Bone: That's our best solution at replacing and this 9100 and going forward so.\nFletcher, Sam: Of the of Phillip, scope calibration is kind of your your primary interest for it.\nAlan Bone: I no the the the meter portion of it cause our 5520 we have the scope option as well.\nAlan Bone: Umm, we also have a Fluke or wave tech 9500.\nAlan Bone: I don't think I mentioned that in the beginning.\nAlan Bone: Why?\nAlan Bone: Why didn't mention that?\nAlan Bone: I think it's because it's been in Fluke possession since December.\nFletcher, Sam: Ohh.\nAlan Bone: So I was thinking on our bench.\nAlan Bone: I was thinking on our bench of what we have and that's currently not here.\nAlan Bone: That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.\nFletcher, Sam: I mean, this is your time to to share.\nAlan Bone: She.\nFletcher, Sam: So if if you would like to share something, we'll definitely happy to listen.\nAlan Bone: Yeah, well, interestingly enough, we, we we do use met Cal.\nAlan Bone: I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.\nAlan Bone: Umm.\nAlan Bone: And we've been using that for a number of years now.\nAlan Bone: But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.\nAlan Bone: When it came back, met Cal wouldn't talk to it correctly anymore.\nAlan Bone: So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.\nAlan Bone: So the engineers could try to determine whether or not where the disconnect was.\nAlan Bone: Why?\nAlan Bone: Why Matt Cow wasn't talking to it was the firmware issue.\nAlan Bone: Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.\nAlan Bone: They had it for three or four weeks.\nAlan Bone: Determined what the problem was.\nAlan Bone: We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.\nAlan Bone: So we've got it sent back to Fluke in January or some I can't remember the time frame now.\nAlan Bone: And since then, they've been trying to get it to work again.\nAlan Bone: And so I've been without my oscillioscope calibrator.\nAlan Bone: Since then I've been working with and I and I do appreciate it.\nAlan Bone: I I have been in contact with Clarence.\nAlan Bone: I forget his last name.\nAlan Bone: He's in service. Umm.\nAlan Bone: Let me just I'm just scrolling through sending emails here.\nAlan Bone: Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.\nAlan Bone: So my my updates are not very quick, but I know they've been and to get up to work.\nAlan Bone: My fear is it's a 90.\nAlan Bone: You know, it's a 9500.\nAlan Bone: It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.\nAlan Bone: I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?\nAlan Bone: I love the product.\nAlan Bone: We will always buy Fluke product.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.\nAlan Bone: You know you can't control every instrument and shipping.\nAlan Bone: Who knows what happens in shipping?\nAlan Bone: Umm, you never know, but those types of issues.\nAlan Bone: Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.\nAlan Bone: You know that it I have to reach back out to Clarence every time I want an update.\nAlan Bone: And I'm like, hey, you know, we're seven months.\nAlan Bone: I shouldn't.\nAlan Bone: It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.\nAlan Bone: It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.\nFletcher, Sam: Yeah, yeah, yeah.\nFletcher, Sam: Thank you for.\nAlan Bone: Yeah.\nFletcher, Sam: Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.\nAlan Bone: Yes.\nFletcher, Sam: I'll definitely share your feedback with our team.\nFletcher, Sam: That's been working on service.\nAlan Bone: Yeah.\nFletcher, Sam: Umm, changing the the topic just a little bit? Umm.\nAlan Bone: Yeah.\nFletcher, Sam: You mentioned that you are.\nFletcher, Sam: You mentioned you found email from us, so I I take it you're an email subscriber.\nAlan Bone: Yes.\nFletcher, Sam: Uh, do you look at any any of our social media?\nFletcher, Sam: Are you subscribed to any like LinkedIn or Facebook or anything like that too?\nAlan Bone: I am on LinkedIn and Facebook but I don't.\nAlan Bone: I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.\nAlan Bone: Typically, if I'm looking for something occasionally I'll follow a link on an email.\nAlan Bone: For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.\nAlan Bone: And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.\nAlan Bone: I don't use social media necessarily to track I I will occasionally I might be subscribed to.\nAlan Bone: Gusts Weekly, Monday metrology something.\nFletcher, Sam: Metrology Monday, yeah.\nAlan Bone: Yeah.\nAlan Bone: There you go.\nAlan Bone: There you go.\nAlan Bone: But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.\nAlan Bone: I'll.\nAlan Bone: I'll watch it, you know, or read it.\nAlan Bone: And if that's what you're asking, but.\nFletcher, Sam: Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?\nFletcher, Sam: If there's something, is there a type of content that we're not creating that you think would be really valuable to you?\nAlan Bone: Umm, that's a good question.\nAlan Bone: I don't know of anything that I have thought of.\nAlan Bone: Ohh, I wish I would have learned about this sooner.\nAlan Bone: You know, I think for the most part, the things that are critical for me, umm, like Michael.\nAlan Bone: I know I'll get emails about metcal updates and and that's always helpful.\nAlan Bone: That's that's kind of a newer thing.\nAlan Bone: Umm that it's helpful.\nAlan Bone: I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.\nAlan Bone: Yeah.\nAlan Bone: Umm.\nFletcher, Sam: If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?\nAlan Bone: Umm.\nAlan Bone: Yes.\nAlan Bone: Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.\nAlan Bone: Patching, but from an entry level type tech per position.\nAlan Bone: I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.\nAlan Bone: My bench texts aren't the one looking at buying new equipment.\nAlan Bone: That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.\nAlan Bone: I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?\nAlan Bone: Umm I'm.\nAlan Bone: I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.\nAlan Bone: You know.\nAlan Bone: Uh.\nAlan Bone: A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.\nFletcher, Sam: Umm.\nAlan Bone: I think that would be potentially useful.\nAlan Bone: Maybe from that perspective.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the answer there.\nFletcher, Sam: Yeah.\nFletcher, Sam: Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.\nAlan Bone: And that has its own place.\nAlan Bone: I get that I wouldn't say that, you know, I don't.\nAlan Bone: I don't.\nAlan Bone: I don't think that should go away, but it's not applicable to me from a handheld perspective.\nAlan Bone: You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.\nAlan Bone: I just normally those just get deleted without even me looking at them.\nFletcher, Sam: Right, right, right.\nFletcher, Sam: Umm do you do you use the website like do, do you?\nFletcher, Sam: Or do you?\nFletcher, Sam: Do you see your text like you like?\nFletcher, Sam: Googling to get answers to like you know how to resolve questions.\nFletcher, Sam: Or do you think the knowledge base or anything like that it?\nAlan Bone: Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.\nAlan Bone: I use the qubit website umm and and my.\nAlan Bone: I know my texts are on there.\nAlan Bone: We use.\nAlan Bone: We use flutes.\nAlan Bone: Temperature conversion?\nAlan Bone: Umm.\nAlan Bone: Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.\nFletcher, Sam: So the the calculators.\nFletcher, Sam: Uh, do you like, would you say it's like a blog or the product pages and manuals?\nFletcher, Sam: Is there anything that stands out there?\nAlan Bone: Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.\nAlan Bone: That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?\nAlan Bone: And so, and they're readily available.\nAlan Bone: Umm.\nAlan Bone: And so that is that is something we used frequently.\nFletcher, Sam: Well, I think I really appreciate you taking the time for these.\nFletcher, Sam: I I wanted to see if Jordan or Nika, if you had any any questions for Alan.\nKraski, Jordan: I did actually on that last plane you mentioned.\nKraski, Jordan: You want your.\nKraski, Jordan: You need to be able to find the manuals quickly.\nKraski, Jordan: Is that why is that?\nKraski, Jordan: Is that if something is broken or if there's like a procedure that you're trying to do with the product?\nAlan Bone: Yeah.\nKraski, Jordan: Like what are the key, I guess like what are you using the manuals for to supply?\nAlan Bone: Good question.\nAlan Bone: Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.\nAlan Bone: And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.\nAlan Bone: And how do I set up the instrument?\nAlan Bone: Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.\nAlan Bone: OK, I've got this power analyzer.\nAlan Bone: How do I need to configure it to take this reading?\nAlan Bone: Umm, so normally it's it's set up, it's often specifications.\nAlan Bone: Umm.\nAlan Bone: And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.\nAlan Bone: And if it you know if it applies so.\nKraski, Jordan: OK.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nKraski, Jordan: I do have another one too.\nKraski, Jordan: Ah, I just like as a AI becoming increasingly more popular.\nKraski, Jordan: Or are you?\nKraski, Jordan: Or do you notice like any of your texts using AI in the workplace?\nKraski, Jordan: And how are they doing that?\nKraski, Jordan: Is that something that Fluke could generate?\nKraski, Jordan: Something AI related to help you with your jobs.\nKraski, Jordan: Or is there a way that you're using AI right now?\nAlan Bone: Yeah.\nAlan Bone: OK, good.\nAlan Bone: Yeah, good question.\nAlan Bone: I don't.\nAlan Bone: To my knowledge, our text to using it more just as a resource to answer questions.\nAlan Bone: Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.\nAlan Bone: I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.\nAlan Bone: But we're definitely not using it much yet.\nAlan Bone: Umm, I would say it's more just.\nAlan Bone: Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.\nAlan Bone: I I will say I have.\nAlan Bone: Umm use chat GPT to get it to respond.\nAlan Bone: You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.\nAlan Bone: So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.\nKraski, Jordan: OK.\nKraski, Jordan: That's really helpful.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Because it's you.\nFletcher, Sam: Did you have any questions?\nSkeba, Nika: Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.\nSkeba, Nika: And I'm just curious, like what then?\nSkeba, Nika: Is your is your alternative.\nAlan Bone: Yes.\nSkeba, Nika: You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?\nAlan Bone: Yeah, that's a good question because it's something we have had to face.\nAlan Bone: Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.\nAlan Bone: So I had to send that to Fluke for calibration and it was gone for over a month.\nAlan Bone: Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.\nAlan Bone: There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.\nAlan Bone: Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.\nAlan Bone: I would guess 10 to 20% of the time I got up to work.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah, that's the thing.\nAlan Bone: And so in most cases, Nika, what we would do is if we found an alternative, we would use it.\nAlan Bone: If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.\nAlan Bone: The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.\nAlan Bone: That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.\nSkeba, Nika: There's.\nAlan Bone: The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.\nSkeba, Nika: Yeah.\nAlan Bone: When you're instrument comes back umm.\nSkeba, Nika: Yeah.\nSkeba, Nika: It's.\nAlan Bone: I'm I'm mostly for a stable signal and its resolution.\nSkeba, Nika: Others quiet, yeah.\nSkeba, Nika: Thanks.\nSkeba, Nika: Bye.\nAlan Bone: Umm, but we use an alternative version of contract as the short answer.\nSkeba, Nika: Don't think.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah.\nSkeba, Nika: Thanks for for providing that are interesting.\nAlan Bone: Yeah.\nFletcher, Sam: Did you say you're 9500 is still in the in the shop?\nAlan Bone: Yes, it's still out Fluke service, yeah.\nFletcher, Sam: And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?\nAlan Bone: Well, my last correspondence was from Clarence Williams on the 18th.\nAlan Bone: So week ago yesterday and I I said to him, it has been over a month since I heard back from you.\nAlan Bone: At this point, my frustration is escalating.\nAlan Bone: What do I need to get it?\nAlan Bone: What do I need to do to get updates on our calibrator?\nAlan Bone: It has been up Fluke since December.\nAlan Bone: We need a solution to this problem.\nAlan Bone: Please let me know what is being done.\nAlan Bone: I heard back from him and he said sorry about that.\nAlan Bone: Looks like the technician has replaced a couple of different parts and the issue has not been resolved.\nAlan Bone: He has another part on order.\nAlan Bone: I have reached out to the parts team for an ETA.\nAlan Bone: We'll keep you posted.\nAlan Bone: Umm.\nAlan Bone: To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.\nAlan Bone: Or I could wait another gin.\nAlan Bone: I could wait again for another two weeks before I reach out to him again.\nAlan Bone: So honestly, I'm confident it's out.\nAlan Bone: Fluke.\nAlan Bone: I'm confident they're trying to fix the problem.\nAlan Bone: Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.\nFletcher, Sam: Mm-hmm.\nAlan Bone: Yeah, I hate to chuckle cause that's that sounds funny to me, but.\nAlan Bone: That's kind of the big picture for me, you know?\nAlan Bone: And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.\nAlan Bone: Just wait.\nAlan Bone: Sorry.\nAlan Bone: Umm, kind of deal with that answer and and sometimes that might be the case.\nAlan Bone: But why?\nAlan Bone: At this point I'm not getting a weekly update.\nAlan Bone: Hey, this is where we're at.\nAlan Bone: Sorry this is, you know, we haven't gotten past this.\nAlan Bone: We're still waiting on a part and this is where it's coming from.\nAlan Bone: That would be simple to me.\nAlan Bone: That's what my customers would expect me to give them if I had one of their instruments.\nAlan Bone: Umm.\nAlan Bone: And so yeah, I don't know if that answers what you were looking for, but.\nFletcher, Sam: Yeah.\nFletcher, Sam: Oh, yeah. Yeah.\nFletcher, Sam: Definitely, yeah.\nFletcher, Sam: Thank you and thank you for sharing that.\nAlan Bone: Yep.\nFletcher, Sam: Umm, but I I have actually.\nAlan Bone: By the way, I did know that I did not accept this so that I could pitch my 9500 problems.\nAlan Bone: I that wasn't.\nAlan Bone: That wasn't my goal.\nAlan Bone: From this this phone call so.\nFletcher, Sam: Ohh yeah absolutely.\nAlan Bone: Sure.\nFletcher, Sam: I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.\nFletcher, Sam: Umm to to to help us understand like where where some of the pain points are.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, it's.\nFletcher, Sam: And uh, you know.\nFletcher, Sam: So yeah. Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you very much for for sharing that with us.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, yeah, definitely.\nSkeba, Nika: Don't apologize, because that's definitely on our end.\nSkeba, Nika: And these are things like we're trying to improve.\nSkeba, Nika: So it's like anything you have that is a problem.\nSkeba, Nika: We would definitely want to know about it because you don't want things to to improve.\nAlan Bone: Yeah.\nAlan Bone: Yeah, we all need that, don't we? So.\nFletcher, Sam: Is there anything else?\nFletcher, Sam: Jordan.\nFletcher, Sam: Nika give anymore anymore questions for you.\nSkeba, Nika: Now.\nKraski, Jordan: Yeah, nothing on my end.\nFletcher, Sam: Alan, I I really want to thank you for taking the time out of your day to to answer her questions.\nFletcher, Sam: Is there anything else you want to add before we let you go?\nAlan Bone: No, no, I I I do a.\nAlan Bone: I appreciate books attention and and and typically when there's a problem or I need help.\nAlan Bone: Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.\nAlan Bone: Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.\nAlan Bone: Larry Renda is one of our self, the territory sales manager.\nAlan Bone: I know he's been out of town.\nAlan Bone: Umm.\nAlan Bone: Last week, Umm Tim Francis.\nAlan Bone: Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.\nAlan Bone: Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.\nAlan Bone: But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?\nAlan Bone: I understand that might be available now, which it wasn't that when we first purchased it.\nAlan Bone: Umm, it took a week and 1\/2 to get that number of $1500, which I knew about what it was gonna cost.\nAlan Bone: But occasionally I'm just a little surprised by that.\nAlan Bone: I'm thinking OK, I would think a failed person is going to respond.\nAlan Bone: Boom.\nFletcher, Sam: Yeah, yeah, absolutely.\nAlan Bone: You know when available, so those sometimes I'm a little surprised.\nFletcher, Sam: But a week and 1\/2 it like that does sound like a long time.\nAlan Bone: Yeah.\nFletcher, Sam: And thank you for sharing that to you, because I I will, I will absolutely be passing on along.\nAlan Bone: Yeah, but that's it.\nAlan Bone: I mean, I I really, I really like working with fluke, you know?\nAlan Bone: I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.\nAlan Bone: And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.\nAlan Bone: And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.\nFletcher, Sam: Yeah. Absolutely.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you for saying that.\nFletcher, Sam: Umm well, Alan, thank you so much for again.\nFletcher, Sam: Thank you for the time.\nAlan Bone: Yeah.\nFletcher, Sam: And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.\nAlan Bone: And.\nFletcher, Sam: So yeah, always available to you as well.\nAlan Bone: Grant stored in the Nika.\nSkeba, Nika: Uh, thank you so much, Alan.\nFletcher, Sam: You know, think about.\nKraski, Jordan: Thank you.\nKraski, Jordan: Have a good rest of your day.\nAlan Bone: OK, you too.\nFletcher, Sam: Bye now.\nAlan Bone: Bye bye."}]} [23-Jul-2024 19:55:30 UTC] JSON decode error: Syntax error [23-Jul-2024 19:58:48 UTC] Invalid input data: [23-Jul-2024 19:58:49 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief summary of the conversation.\",painPoints: [{issue:\"Description of the pain point.\",detail:\"Details\"},],productsMentioned: {flukeProducts: [\"List of Fluke products mentioned.\"],competitorProducts: \"List of competitor products mentioned.\"],otherEquipment: [\"List of other equipment mentioned.]}} Based on: $conversationContent"}]} [23-Jul-2024 19:58:56 UTC] Invalid input data: [23-Jul-2024 19:58:56 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief summary of the conversation.\",painPoints: [{issue:\"Description of the pain point.\",detail:\"Details\"},],productsMentioned: {flukeProducts: [\"List of Fluke products mentioned.\"],competitorProducts: \"List of competitor products mentioned.\"],otherEquipment: [\"List of other equipment mentioned.]}} Based on: $conversationContent"}]} [23-Jul-2024 19:59:35 UTC] Invalid input data: [23-Jul-2024 19:59:35 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the text as a JSON in the format {summary: \"Brief summary of the conversation.\",painPoints: [{issue:\"Description of the pain point.\",detail:\"Details\"},],productsMentioned: {flukeProducts: [\"List of Fluke products mentioned.\"],competitorProducts: \"List of competitor products mentioned.\"],otherEquipment: [\"List of other equipment mentioned.]}} Based on: $conversationContent"}]} [23-Jul-2024 20:00:13 UTC] Invalid input data: [23-Jul-2024 20:00:13 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {\n\n\\summary\\: \"Brief summary of the conversation.\",\n\n\\painPoints\\: [\n\nCopy code\n{\n\n \\issue\\: \"Description of the pain point.\",\n\n \\details\\: \"Details.\"\n\n},\n],\n\n\\productsMentioned\\: {\n\nCopy code\n\flukeProducts\\: [\n\n \"List of Fluke products mentioned.\"\n\n],\n\n\\competitorProducts\\: [\n\n \"List of competitor products mentioned.\"\n\n],\n\n\\otherEquipment\\: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: Fletcher, Sam: Call or anything.\nFletcher, Sam: We're really here to learn and to just hear about your experience and please be a be as candidates.\nFletcher, Sam: You want.\nFletcher, Sam: This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.\nAlan Bone: OK.\nFletcher, Sam: Umm Jordan.\nFletcher, Sam: I I believe you're taking notes. Are you?\nFletcher, Sam: Are you set up to do that?\nFletcher, Sam: Perfect.\nKraski, Jordan: Yes, I am nice to meet you, Alan.\nAlan Bone: Thanks you too.\nFletcher, Sam: So the first question I wanted to start off is what's your role and and how long have you been in it?\nAlan Bone: So my role right now, my official title is President.\nAlan Bone: I've been with Western states since 1995, so coming up on 30 years in February.\nAlan Bone: Umm, I started out with the company we were four or five employees and I was a a learning technician.\nAlan Bone: I didn't know him about the industry.\nSkeba, Nika: The nothing?\nSkeba, Nika: Yeah, nothing.\nAlan Bone: I was actually taking it a class of the Community College where the owner was also enrolled.\nSkeba, Nika: OK.\nAlan Bone: And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.\nSkeba, Nika: And that's.\nAlan Bone: And I've been at a bench as a Cal tech.\nSkeba, Nika: Downtown.\nSkeba, Nika: I don't know.\nAlan Bone: I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.\nSkeba, Nika: Ohh.\nSkeba, Nika: Yeah, yeah, yeah.\nSkeba, Nika: So I basically that what the hell did?\nAlan Bone: Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.\nAlan Bone: And so I still enjoy that.\nSkeba, Nika: I don't think, OK, you see it?\nAlan Bone: The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.\nSkeba, Nika: Right.\nAlan Bone: So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.\nSkeba, Nika: Well.\nFletcher, Sam: Have fun.\nFletcher, Sam: How?\nFletcher, Sam: How much?\nFletcher, Sam: What?\nSkeba, Nika: So.\nFletcher, Sam: What's the geographical reach for you you serve?\nAlan Bone: We serve.\nAlan Bone: I don't know what you're familiarity is of Utah, but we go ohh, I would guess.\nSkeba, Nika: OK.\nSkeba, Nika: Ohh yeah, it's like I don't everything.\nSkeba, Nika: Yeah, one thing.\nSkeba, Nika: Right.\nSkeba, Nika: Right.\nAlan Bone: Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.\nSkeba, Nika: Yeah.\nSkeba, Nika: Ever since then, like five?\nAlan Bone: And so I'm North and South or east and West are in east and West.\nSkeba, Nika: Yeah, they're.\nAlan Bone: We probably we go up in the Park City and then out South to Twila.\nSkeba, Nika: And that's all.\nAlan Bone: And so mostly just here in the mountain, you know, area of Lake but.\nSkeba, Nika: But yeah, like people.\nAlan Bone: We get a little further with some of our field service work, but we try not to do that.\nAlan Bone: We don't focus on that.\nAlan Bone: We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.\nAlan Bone: But we we really try to stay clear of that.\nAlan Bone: It's not very profitable for us based on the travel and the time factor.\nFletcher, Sam: Right, right.\nFletcher, Sam: Right.\nFletcher, Sam: I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?\nFletcher, Sam: He's a dimensional too.\nAlan Bone: Yeah, we do.\nAlan Bone: We do all of those.\nAlan Bone: We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.\nAlan Bone: And so outside of that, we have some high, high resistance high voltage testers.\nAlan Bone: But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.\nAlan Bone: Vironment umm.\nAlan Bone: We have temperature data loggers to our field.\nAlan Bone: Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.\nAlan Bone: So we can go up to 30,000 in force for both pressure and or tension and compression.\nFletcher, Sam: Awesome, yeah.\nAlan Bone: We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.\nAlan Bone: The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.\nAlan Bone: But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.\nAlan Bone: 98 or so, we got into the electronic world.\nAlan Bone: So not long after I started, we hired a couple.\nAlan Bone: We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.\nAlan Bone: Umm.\nAlan Bone: And and so that's we've been doing electronic Cal since then.\nFletcher, Sam: I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.\nAlan Bone: Sure.\nAlan Bone: Umm.\nAlan Bone: In our in our electronics lab, we we have a Fluke 5520, we have a.\nAlan Bone: Fluke 5730A.\nAlan Bone: Fluke 8508 A Fluke.\nAlan Bone: 8588 Fluke 5560 that we just got earlier this year?\nAlan Bone: Umm we have.\nAlan Bone: Ohh, what other food devices?\nAlan Bone: We have a handful of Fluke documenting process calibrators that we use in the field.\nAlan Bone: Umm, we have Fluke temperature baths.\nAlan Bone: We have a a Fluke heart scientific black stack.\nAlan Bone: We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.\nAlan Bone: We have a couple of those.\nAlan Bone: Umm, we have some Fluke PRT.\nAlan Bone: Let's see anything else there that are this Fluke?\nAlan Bone: We have a few, a few.\nAlan Bone: We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.\nAlan Bone: I just learned but.\nAlan Bone: And then we have some Fluke modules that we also use in the field pressure modules.\nFletcher, Sam: For the for the 754.\nAlan Bone: Yes.\nFletcher, Sam: Nice.\nAlan Bone: Yeah.\nAlan Bone: And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.\nAlan Bone: The text in the field use the 750, fours and 753.\nFletcher, Sam: Do you are you a Fluke shop or do you have any of our our computer competitor products there?\nAlan Bone: And yeah, we have some of the competitor stuff.\nAlan Bone: We have some additel modules, pressure standards we have.\nAlan Bone: Let's see.\nAlan Bone: We have some adjuvant key state benchtop meters 34461.\nAlan Bone: We have.\nAlan Bone: Some older function generator HP items. Umm.\nAlan Bone: I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.\nAlan Bone: But predominantly our major Cal equipment.\nAlan Bone: Umm, calibration equipment?\nAlan Bone: Is is Fluke products.\nFletcher, Sam: You mentioned this.\nAlan Bone: That's.\nFletcher, Sam: I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.\nFletcher, Sam: So what when you were, when did you get those?\nFletcher, Sam: Have you had those for a while?\nAlan Bone: Yeah, we have.\nAlan Bone: We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.\nAlan Bone: Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.\nAlan Bone: And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.\nFletcher, Sam: Have you been looking at any of the out of Tel dry wells?\nAlan Bone: I'm not currently I.\nAlan Bone: I know they're out there, I know.\nAlan Bone: They like to push them on us a little bit.\nAlan Bone: I will.\nAlan Bone: I will say I like out of tills, pressure options, options better than Luke's pressure modules.\nAlan Bone: Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.\nAlan Bone: There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.\nAlan Bone: And that's just the the the the cable connection.\nFletcher, Sam: Umm.\nAlan Bone: I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.\nAlan Bone: That's just a waste in my for me so.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.\nAlan Bone: I'm replacing them without a fill.\nFletcher, Sam: Gotcha. Gotcha.\nFletcher, Sam: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the feedback on that.\nFletcher, Sam: Ohh I'll definitely share that with the team.\nAlan Bone: Yeah.\nFletcher, Sam: Umm what?\nFletcher, Sam: I I I thought you had a 5560 would, would that be the most recent calibrating purchased?\nAlan Bone: Yeah.\nAlan Bone: That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.\nFletcher, Sam: How was your experience like doing the research for that?\nFletcher, Sam: Like did you?\nFletcher, Sam: Did you do your research?\nFletcher, Sam: Really in the web?\nFletcher, Sam: Or were you contacted by a salesperson?\nFletcher, Sam: Like what?\nFletcher, Sam: What can you describe that experience to me as much as you remember it?\nAlan Bone: Yeah, I'm trying to remember exactly how I first learned about it.\nAlan Bone: Number if it was something online or.\nAlan Bone: Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.\nAlan Bone: And so we knew we needed to replace that with something.\nAlan Bone: And we're looking at the 55 twenties series.\nAlan Bone: Obviously the 22 and then I think he either got an email or something online.\nAlan Bone: I don't think it was originally Sales that reach out reached out to me.\nAlan Bone: Umm, but then we just started?\nAlan Bone: I inquired through Sales what was available.\nAlan Bone: They actually, I think they came by with a demo, the local sales Rep.\nAlan Bone: And no, I shouldn't remember his name.\nAlan Bone: But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.\nAlan Bone: We thought, OK, that's that's what we need.\nAlan Bone: That's our best solution at replacing and this 9100 and going forward so.\nFletcher, Sam: Of the of Phillip, scope calibration is kind of your your primary interest for it.\nAlan Bone: I no the the the meter portion of it cause our 5520 we have the scope option as well.\nAlan Bone: Umm, we also have a Fluke or wave tech 9500.\nAlan Bone: I don't think I mentioned that in the beginning.\nAlan Bone: Why?\nAlan Bone: Why didn't mention that?\nAlan Bone: I think it's because it's been in Fluke possession since December.\nFletcher, Sam: Ohh.\nAlan Bone: So I was thinking on our bench.\nAlan Bone: I was thinking on our bench of what we have and that's currently not here.\nAlan Bone: That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.\nFletcher, Sam: I mean, this is your time to to share.\nAlan Bone: She.\nFletcher, Sam: So if if you would like to share something, we'll definitely happy to listen.\nAlan Bone: Yeah, well, interestingly enough, we, we we do use met Cal.\nAlan Bone: I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.\nAlan Bone: Umm.\nAlan Bone: And we've been using that for a number of years now.\nAlan Bone: But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.\nAlan Bone: When it came back, met Cal wouldn't talk to it correctly anymore.\nAlan Bone: So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.\nAlan Bone: So the engineers could try to determine whether or not where the disconnect was.\nAlan Bone: Why?\nAlan Bone: Why Matt Cow wasn't talking to it was the firmware issue.\nAlan Bone: Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.\nAlan Bone: They had it for three or four weeks.\nAlan Bone: Determined what the problem was.\nAlan Bone: We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.\nAlan Bone: So we've got it sent back to Fluke in January or some I can't remember the time frame now.\nAlan Bone: And since then, they've been trying to get it to work again.\nAlan Bone: And so I've been without my oscillioscope calibrator.\nAlan Bone: Since then I've been working with and I and I do appreciate it.\nAlan Bone: I I have been in contact with Clarence.\nAlan Bone: I forget his last name.\nAlan Bone: He's in service. Umm.\nAlan Bone: Let me just I'm just scrolling through sending emails here.\nAlan Bone: Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.\nAlan Bone: So my my updates are not very quick, but I know they've been and to get up to work.\nAlan Bone: My fear is it's a 90.\nAlan Bone: You know, it's a 9500.\nAlan Bone: It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.\nAlan Bone: I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?\nAlan Bone: I love the product.\nAlan Bone: We will always buy Fluke product.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.\nAlan Bone: You know you can't control every instrument and shipping.\nAlan Bone: Who knows what happens in shipping?\nAlan Bone: Umm, you never know, but those types of issues.\nAlan Bone: Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.\nAlan Bone: You know that it I have to reach back out to Clarence every time I want an update.\nAlan Bone: And I'm like, hey, you know, we're seven months.\nAlan Bone: I shouldn't.\nAlan Bone: It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.\nAlan Bone: It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.\nFletcher, Sam: Yeah, yeah, yeah.\nFletcher, Sam: Thank you for.\nAlan Bone: Yeah.\nFletcher, Sam: Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.\nAlan Bone: Yes.\nFletcher, Sam: I'll definitely share your feedback with our team.\nFletcher, Sam: That's been working on service.\nAlan Bone: Yeah.\nFletcher, Sam: Umm, changing the the topic just a little bit? Umm.\nAlan Bone: Yeah.\nFletcher, Sam: You mentioned that you are.\nFletcher, Sam: You mentioned you found email from us, so I I take it you're an email subscriber.\nAlan Bone: Yes.\nFletcher, Sam: Uh, do you look at any any of our social media?\nFletcher, Sam: Are you subscribed to any like LinkedIn or Facebook or anything like that too?\nAlan Bone: I am on LinkedIn and Facebook but I don't.\nAlan Bone: I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.\nAlan Bone: Typically, if I'm looking for something occasionally I'll follow a link on an email.\nAlan Bone: For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.\nAlan Bone: And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.\nAlan Bone: I don't use social media necessarily to track I I will occasionally I might be subscribed to.\nAlan Bone: Gusts Weekly, Monday metrology something.\nFletcher, Sam: Metrology Monday, yeah.\nAlan Bone: Yeah.\nAlan Bone: There you go.\nAlan Bone: There you go.\nAlan Bone: But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.\nAlan Bone: I'll.\nAlan Bone: I'll watch it, you know, or read it.\nAlan Bone: And if that's what you're asking, but.\nFletcher, Sam: Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?\nFletcher, Sam: If there's something, is there a type of content that we're not creating that you think would be really valuable to you?\nAlan Bone: Umm, that's a good question.\nAlan Bone: I don't know of anything that I have thought of.\nAlan Bone: Ohh, I wish I would have learned about this sooner.\nAlan Bone: You know, I think for the most part, the things that are critical for me, umm, like Michael.\nAlan Bone: I know I'll get emails about metcal updates and and that's always helpful.\nAlan Bone: That's that's kind of a newer thing.\nAlan Bone: Umm that it's helpful.\nAlan Bone: I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.\nAlan Bone: Yeah.\nAlan Bone: Umm.\nFletcher, Sam: If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?\nAlan Bone: Umm.\nAlan Bone: Yes.\nAlan Bone: Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.\nAlan Bone: Patching, but from an entry level type tech per position.\nAlan Bone: I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.\nAlan Bone: My bench texts aren't the one looking at buying new equipment.\nAlan Bone: That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.\nAlan Bone: I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?\nAlan Bone: Umm I'm.\nAlan Bone: I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.\nAlan Bone: You know.\nAlan Bone: Uh.\nAlan Bone: A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.\nFletcher, Sam: Umm.\nAlan Bone: I think that would be potentially useful.\nAlan Bone: Maybe from that perspective.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the answer there.\nFletcher, Sam: Yeah.\nFletcher, Sam: Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.\nAlan Bone: And that has its own place.\nAlan Bone: I get that I wouldn't say that, you know, I don't.\nAlan Bone: I don't.\nAlan Bone: I don't think that should go away, but it's not applicable to me from a handheld perspective.\nAlan Bone: You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.\nAlan Bone: I just normally those just get deleted without even me looking at them.\nFletcher, Sam: Right, right, right.\nFletcher, Sam: Umm do you do you use the website like do, do you?\nFletcher, Sam: Or do you?\nFletcher, Sam: Do you see your text like you like?\nFletcher, Sam: Googling to get answers to like you know how to resolve questions.\nFletcher, Sam: Or do you think the knowledge base or anything like that it?\nAlan Bone: Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.\nAlan Bone: I use the qubit website umm and and my.\nAlan Bone: I know my texts are on there.\nAlan Bone: We use.\nAlan Bone: We use flutes.\nAlan Bone: Temperature conversion?\nAlan Bone: Umm.\nAlan Bone: Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.\nFletcher, Sam: So the the calculators.\nFletcher, Sam: Uh, do you like, would you say it's like a blog or the product pages and manuals?\nFletcher, Sam: Is there anything that stands out there?\nAlan Bone: Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.\nAlan Bone: That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?\nAlan Bone: And so, and they're readily available.\nAlan Bone: Umm.\nAlan Bone: And so that is that is something we used frequently.\nFletcher, Sam: Well, I think I really appreciate you taking the time for these.\nFletcher, Sam: I I wanted to see if Jordan or Nika, if you had any any questions for Alan.\nKraski, Jordan: I did actually on that last plane you mentioned.\nKraski, Jordan: You want your.\nKraski, Jordan: You need to be able to find the manuals quickly.\nKraski, Jordan: Is that why is that?\nKraski, Jordan: Is that if something is broken or if there's like a procedure that you're trying to do with the product?\nAlan Bone: Yeah.\nKraski, Jordan: Like what are the key, I guess like what are you using the manuals for to supply?\nAlan Bone: Good question.\nAlan Bone: Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.\nAlan Bone: And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.\nAlan Bone: And how do I set up the instrument?\nAlan Bone: Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.\nAlan Bone: OK, I've got this power analyzer.\nAlan Bone: How do I need to configure it to take this reading?\nAlan Bone: Umm, so normally it's it's set up, it's often specifications.\nAlan Bone: Umm.\nAlan Bone: And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.\nAlan Bone: And if it you know if it applies so.\nKraski, Jordan: OK.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nKraski, Jordan: I do have another one too.\nKraski, Jordan: Ah, I just like as a AI becoming increasingly more popular.\nKraski, Jordan: Or are you?\nKraski, Jordan: Or do you notice like any of your texts using AI in the workplace?\nKraski, Jordan: And how are they doing that?\nKraski, Jordan: Is that something that Fluke could generate?\nKraski, Jordan: Something AI related to help you with your jobs.\nKraski, Jordan: Or is there a way that you're using AI right now?\nAlan Bone: Yeah.\nAlan Bone: OK, good.\nAlan Bone: Yeah, good question.\nAlan Bone: I don't.\nAlan Bone: To my knowledge, our text to using it more just as a resource to answer questions.\nAlan Bone: Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.\nAlan Bone: I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.\nAlan Bone: But we're definitely not using it much yet.\nAlan Bone: Umm, I would say it's more just.\nAlan Bone: Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.\nAlan Bone: I I will say I have.\nAlan Bone: Umm use chat GPT to get it to respond.\nAlan Bone: You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.\nAlan Bone: So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.\nKraski, Jordan: OK.\nKraski, Jordan: That's really helpful.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Because it's you.\nFletcher, Sam: Did you have any questions?\nSkeba, Nika: Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.\nSkeba, Nika: And I'm just curious, like what then?\nSkeba, Nika: Is your is your alternative.\nAlan Bone: Yes.\nSkeba, Nika: You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?\nAlan Bone: Yeah, that's a good question because it's something we have had to face.\nAlan Bone: Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.\nAlan Bone: So I had to send that to Fluke for calibration and it was gone for over a month.\nAlan Bone: Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.\nAlan Bone: There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.\nAlan Bone: Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.\nAlan Bone: I would guess 10 to 20% of the time I got up to work.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah, that's the thing.\nAlan Bone: And so in most cases, Nika, what we would do is if we found an alternative, we would use it.\nAlan Bone: If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.\nAlan Bone: The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.\nAlan Bone: That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.\nSkeba, Nika: There's.\nAlan Bone: The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.\nSkeba, Nika: Yeah.\nAlan Bone: When you're instrument comes back umm.\nSkeba, Nika: Yeah.\nSkeba, Nika: It's.\nAlan Bone: I'm I'm mostly for a stable signal and its resolution.\nSkeba, Nika: Others quiet, yeah.\nSkeba, Nika: Thanks.\nSkeba, Nika: Bye.\nAlan Bone: Umm, but we use an alternative version of contract as the short answer.\nSkeba, Nika: Don't think.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah.\nSkeba, Nika: Thanks for for providing that are interesting.\nAlan Bone: Yeah.\nFletcher, Sam: Did you say you're 9500 is still in the in the shop?\nAlan Bone: Yes, it's still out Fluke service, yeah.\nFletcher, Sam: And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?\nAlan Bone: Well, my last correspondence was from Clarence Williams on the 18th.\nAlan Bone: So week ago yesterday and I I said to him, it has been over a month since I heard back from you.\nAlan Bone: At this point, my frustration is escalating.\nAlan Bone: What do I need to get it?\nAlan Bone: What do I need to do to get updates on our calibrator?\nAlan Bone: It has been up Fluke since December.\nAlan Bone: We need a solution to this problem.\nAlan Bone: Please let me know what is being done.\nAlan Bone: I heard back from him and he said sorry about that.\nAlan Bone: Looks like the technician has replaced a couple of different parts and the issue has not been resolved.\nAlan Bone: He has another part on order.\nAlan Bone: I have reached out to the parts team for an ETA.\nAlan Bone: We'll keep you posted.\nAlan Bone: Umm.\nAlan Bone: To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.\nAlan Bone: Or I could wait another gin.\nAlan Bone: I could wait again for another two weeks before I reach out to him again.\nAlan Bone: So honestly, I'm confident it's out.\nAlan Bone: Fluke.\nAlan Bone: I'm confident they're trying to fix the problem.\nAlan Bone: Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.\nFletcher, Sam: Mm-hmm.\nAlan Bone: Yeah, I hate to chuckle cause that's that sounds funny to me, but.\nAlan Bone: That's kind of the big picture for me, you know?\nAlan Bone: And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.\nAlan Bone: Just wait.\nAlan Bone: Sorry.\nAlan Bone: Umm, kind of deal with that answer and and sometimes that might be the case.\nAlan Bone: But why?\nAlan Bone: At this point I'm not getting a weekly update.\nAlan Bone: Hey, this is where we're at.\nAlan Bone: Sorry this is, you know, we haven't gotten past this.\nAlan Bone: We're still waiting on a part and this is where it's coming from.\nAlan Bone: That would be simple to me.\nAlan Bone: That's what my customers would expect me to give them if I had one of their instruments.\nAlan Bone: Umm.\nAlan Bone: And so yeah, I don't know if that answers what you were looking for, but.\nFletcher, Sam: Yeah.\nFletcher, Sam: Oh, yeah. Yeah.\nFletcher, Sam: Definitely, yeah.\nFletcher, Sam: Thank you and thank you for sharing that.\nAlan Bone: Yep.\nFletcher, Sam: Umm, but I I have actually.\nAlan Bone: By the way, I did know that I did not accept this so that I could pitch my 9500 problems.\nAlan Bone: I that wasn't.\nAlan Bone: That wasn't my goal.\nAlan Bone: From this this phone call so.\nFletcher, Sam: Ohh yeah absolutely.\nAlan Bone: Sure.\nFletcher, Sam: I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.\nFletcher, Sam: Umm to to to help us understand like where where some of the pain points are.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, it's.\nFletcher, Sam: And uh, you know.\nFletcher, Sam: So yeah. Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you very much for for sharing that with us.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, yeah, definitely.\nSkeba, Nika: Don't apologize, because that's definitely on our end.\nSkeba, Nika: And these are things like we're trying to improve.\nSkeba, Nika: So it's like anything you have that is a problem.\nSkeba, Nika: We would definitely want to know about it because you don't want things to to improve.\nAlan Bone: Yeah.\nAlan Bone: Yeah, we all need that, don't we? So.\nFletcher, Sam: Is there anything else?\nFletcher, Sam: Jordan.\nFletcher, Sam: Nika give anymore anymore questions for you.\nSkeba, Nika: Now.\nKraski, Jordan: Yeah, nothing on my end.\nFletcher, Sam: Alan, I I really want to thank you for taking the time out of your day to to answer her questions.\nFletcher, Sam: Is there anything else you want to add before we let you go?\nAlan Bone: No, no, I I I do a.\nAlan Bone: I appreciate books attention and and and typically when there's a problem or I need help.\nAlan Bone: Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.\nAlan Bone: Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.\nAlan Bone: Larry Renda is one of our self, the territory sales manager.\nAlan Bone: I know he's been out of town.\nAlan Bone: Umm.\nAlan Bone: Last week, Umm Tim Francis.\nAlan Bone: Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.\nAlan Bone: Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.\nAlan Bone: But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?\nAlan Bone: I understand that might be available now, which it wasn't that when we first purchased it.\nAlan Bone: Umm, it took a week and 1\/2 to get that number of $1500, which I knew about what it was gonna cost.\nAlan Bone: But occasionally I'm just a little surprised by that.\nAlan Bone: I'm thinking OK, I would think a failed person is going to respond.\nAlan Bone: Boom.\nFletcher, Sam: Yeah, yeah, absolutely.\nAlan Bone: You know when available, so those sometimes I'm a little surprised.\nFletcher, Sam: But a week and 1\/2 it like that does sound like a long time.\nAlan Bone: Yeah.\nFletcher, Sam: And thank you for sharing that to you, because I I will, I will absolutely be passing on along.\nAlan Bone: Yeah, but that's it.\nAlan Bone: I mean, I I really, I really like working with fluke, you know?\nAlan Bone: I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.\nAlan Bone: And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.\nAlan Bone: And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.\nFletcher, Sam: Yeah. Absolutely.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you for saying that.\nFletcher, Sam: Umm well, Alan, thank you so much for again.\nFletcher, Sam: Thank you for the time.\nAlan Bone: Yeah.\nFletcher, Sam: And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.\nAlan Bone: And.\nFletcher, Sam: So yeah, always available to you as well.\nAlan Bone: Grant stored in the Nika.\nSkeba, Nika: Uh, thank you so much, Alan.\nFletcher, Sam: You know, think about.\nKraski, Jordan: Thank you.\nKraski, Jordan: Have a good rest of your day.\nAlan Bone: OK, you too.\nFletcher, Sam: Bye now.\nAlan Bone: Bye bye."}]} [23-Jul-2024 20:00:31 UTC] Invalid input data: [23-Jul-2024 20:00:32 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {\n\n\\summary\\: \"Brief summary of the conversation.\",\n\n\\painPoints\\: [\n\nCopy code\n{\n\n \\issue\\: \"Description of the pain point.\",\n\n \\details\\: \"Details.\"\n\n},\n],\n\n\\productsMentioned\\: {\n\nCopy code\n\flukeProducts\\: [\n\n \"List of Fluke products mentioned.\"\n\n],\n\n\\competitorProducts\\: [\n\n \"List of competitor products mentioned.\"\n\n],\n\n\\otherEquipment\\: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: Fletcher, Sam: Call or anything.\nFletcher, Sam: We're really here to learn and to just hear about your experience and please be a be as candidates.\nFletcher, Sam: You want.\nFletcher, Sam: This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.\nAlan Bone: OK.\nFletcher, Sam: Umm Jordan.\nFletcher, Sam: I I believe you're taking notes. Are you?\nFletcher, Sam: Are you set up to do that?\nFletcher, Sam: Perfect.\nKraski, Jordan: Yes, I am nice to meet you, Alan.\nAlan Bone: Thanks you too.\nFletcher, Sam: So the first question I wanted to start off is what's your role and and how long have you been in it?\nAlan Bone: So my role right now, my official title is President.\nAlan Bone: I've been with Western states since 1995, so coming up on 30 years in February.\nAlan Bone: Umm, I started out with the company we were four or five employees and I was a a learning technician.\nAlan Bone: I didn't know him about the industry.\nSkeba, Nika: The nothing?\nSkeba, Nika: Yeah, nothing.\nAlan Bone: I was actually taking it a class of the Community College where the owner was also enrolled.\nSkeba, Nika: OK.\nAlan Bone: And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.\nSkeba, Nika: And that's.\nAlan Bone: And I've been at a bench as a Cal tech.\nSkeba, Nika: Downtown.\nSkeba, Nika: I don't know.\nAlan Bone: I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.\nSkeba, Nika: Ohh.\nSkeba, Nika: Yeah, yeah, yeah.\nSkeba, Nika: So I basically that what the hell did?\nAlan Bone: Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.\nAlan Bone: And so I still enjoy that.\nSkeba, Nika: I don't think, OK, you see it?\nAlan Bone: The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.\nSkeba, Nika: Right.\nAlan Bone: So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.\nSkeba, Nika: Well.\nFletcher, Sam: Have fun.\nFletcher, Sam: How?\nFletcher, Sam: How much?\nFletcher, Sam: What?\nSkeba, Nika: So.\nFletcher, Sam: What's the geographical reach for you you serve?\nAlan Bone: We serve.\nAlan Bone: I don't know what you're familiarity is of Utah, but we go ohh, I would guess.\nSkeba, Nika: OK.\nSkeba, Nika: Ohh yeah, it's like I don't everything.\nSkeba, Nika: Yeah, one thing.\nSkeba, Nika: Right.\nSkeba, Nika: Right.\nAlan Bone: Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.\nSkeba, Nika: Yeah.\nSkeba, Nika: Ever since then, like five?\nAlan Bone: And so I'm North and South or east and West are in east and West.\nSkeba, Nika: Yeah, they're.\nAlan Bone: We probably we go up in the Park City and then out South to Twila.\nSkeba, Nika: And that's all.\nAlan Bone: And so mostly just here in the mountain, you know, area of Lake but.\nSkeba, Nika: But yeah, like people.\nAlan Bone: We get a little further with some of our field service work, but we try not to do that.\nAlan Bone: We don't focus on that.\nAlan Bone: We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.\nAlan Bone: But we we really try to stay clear of that.\nAlan Bone: It's not very profitable for us based on the travel and the time factor.\nFletcher, Sam: Right, right.\nFletcher, Sam: Right.\nFletcher, Sam: I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?\nFletcher, Sam: He's a dimensional too.\nAlan Bone: Yeah, we do.\nAlan Bone: We do all of those.\nAlan Bone: We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.\nAlan Bone: And so outside of that, we have some high, high resistance high voltage testers.\nAlan Bone: But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.\nAlan Bone: Vironment umm.\nAlan Bone: We have temperature data loggers to our field.\nAlan Bone: Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.\nAlan Bone: So we can go up to 30,000 in force for both pressure and or tension and compression.\nFletcher, Sam: Awesome, yeah.\nAlan Bone: We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.\nAlan Bone: The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.\nAlan Bone: But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.\nAlan Bone: 98 or so, we got into the electronic world.\nAlan Bone: So not long after I started, we hired a couple.\nAlan Bone: We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.\nAlan Bone: Umm.\nAlan Bone: And and so that's we've been doing electronic Cal since then.\nFletcher, Sam: I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.\nAlan Bone: Sure.\nAlan Bone: Umm.\nAlan Bone: In our in our electronics lab, we we have a Fluke 5520, we have a.\nAlan Bone: Fluke 5730A.\nAlan Bone: Fluke 8508 A Fluke.\nAlan Bone: 8588 Fluke 5560 that we just got earlier this year?\nAlan Bone: Umm we have.\nAlan Bone: Ohh, what other food devices?\nAlan Bone: We have a handful of Fluke documenting process calibrators that we use in the field.\nAlan Bone: Umm, we have Fluke temperature baths.\nAlan Bone: We have a a Fluke heart scientific black stack.\nAlan Bone: We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.\nAlan Bone: We have a couple of those.\nAlan Bone: Umm, we have some Fluke PRT.\nAlan Bone: Let's see anything else there that are this Fluke?\nAlan Bone: We have a few, a few.\nAlan Bone: We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.\nAlan Bone: I just learned but.\nAlan Bone: And then we have some Fluke modules that we also use in the field pressure modules.\nFletcher, Sam: For the for the 754.\nAlan Bone: Yes.\nFletcher, Sam: Nice.\nAlan Bone: Yeah.\nAlan Bone: And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.\nAlan Bone: The text in the field use the 750, fours and 753.\nFletcher, Sam: Do you are you a Fluke shop or do you have any of our our computer competitor products there?\nAlan Bone: And yeah, we have some of the competitor stuff.\nAlan Bone: We have some additel modules, pressure standards we have.\nAlan Bone: Let's see.\nAlan Bone: We have some adjuvant key state benchtop meters 34461.\nAlan Bone: We have.\nAlan Bone: Some older function generator HP items. Umm.\nAlan Bone: I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.\nAlan Bone: But predominantly our major Cal equipment.\nAlan Bone: Umm, calibration equipment?\nAlan Bone: Is is Fluke products.\nFletcher, Sam: You mentioned this.\nAlan Bone: That's.\nFletcher, Sam: I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.\nFletcher, Sam: So what when you were, when did you get those?\nFletcher, Sam: Have you had those for a while?\nAlan Bone: Yeah, we have.\nAlan Bone: We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.\nAlan Bone: Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.\nAlan Bone: And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.\nFletcher, Sam: Have you been looking at any of the out of Tel dry wells?\nAlan Bone: I'm not currently I.\nAlan Bone: I know they're out there, I know.\nAlan Bone: They like to push them on us a little bit.\nAlan Bone: I will.\nAlan Bone: I will say I like out of tills, pressure options, options better than Luke's pressure modules.\nAlan Bone: Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.\nAlan Bone: There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.\nAlan Bone: And that's just the the the the cable connection.\nFletcher, Sam: Umm.\nAlan Bone: I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.\nAlan Bone: That's just a waste in my for me so.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.\nAlan Bone: I'm replacing them without a fill.\nFletcher, Sam: Gotcha. Gotcha.\nFletcher, Sam: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the feedback on that.\nFletcher, Sam: Ohh I'll definitely share that with the team.\nAlan Bone: Yeah.\nFletcher, Sam: Umm what?\nFletcher, Sam: I I I thought you had a 5560 would, would that be the most recent calibrating purchased?\nAlan Bone: Yeah.\nAlan Bone: That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.\nFletcher, Sam: How was your experience like doing the research for that?\nFletcher, Sam: Like did you?\nFletcher, Sam: Did you do your research?\nFletcher, Sam: Really in the web?\nFletcher, Sam: Or were you contacted by a salesperson?\nFletcher, Sam: Like what?\nFletcher, Sam: What can you describe that experience to me as much as you remember it?\nAlan Bone: Yeah, I'm trying to remember exactly how I first learned about it.\nAlan Bone: Number if it was something online or.\nAlan Bone: Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.\nAlan Bone: And so we knew we needed to replace that with something.\nAlan Bone: And we're looking at the 55 twenties series.\nAlan Bone: Obviously the 22 and then I think he either got an email or something online.\nAlan Bone: I don't think it was originally Sales that reach out reached out to me.\nAlan Bone: Umm, but then we just started?\nAlan Bone: I inquired through Sales what was available.\nAlan Bone: They actually, I think they came by with a demo, the local sales Rep.\nAlan Bone: And no, I shouldn't remember his name.\nAlan Bone: But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.\nAlan Bone: We thought, OK, that's that's what we need.\nAlan Bone: That's our best solution at replacing and this 9100 and going forward so.\nFletcher, Sam: Of the of Phillip, scope calibration is kind of your your primary interest for it.\nAlan Bone: I no the the the meter portion of it cause our 5520 we have the scope option as well.\nAlan Bone: Umm, we also have a Fluke or wave tech 9500.\nAlan Bone: I don't think I mentioned that in the beginning.\nAlan Bone: Why?\nAlan Bone: Why didn't mention that?\nAlan Bone: I think it's because it's been in Fluke possession since December.\nFletcher, Sam: Ohh.\nAlan Bone: So I was thinking on our bench.\nAlan Bone: I was thinking on our bench of what we have and that's currently not here.\nAlan Bone: That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.\nFletcher, Sam: I mean, this is your time to to share.\nAlan Bone: She.\nFletcher, Sam: So if if you would like to share something, we'll definitely happy to listen.\nAlan Bone: Yeah, well, interestingly enough, we, we we do use met Cal.\nAlan Bone: I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.\nAlan Bone: Umm.\nAlan Bone: And we've been using that for a number of years now.\nAlan Bone: But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.\nAlan Bone: When it came back, met Cal wouldn't talk to it correctly anymore.\nAlan Bone: So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.\nAlan Bone: So the engineers could try to determine whether or not where the disconnect was.\nAlan Bone: Why?\nAlan Bone: Why Matt Cow wasn't talking to it was the firmware issue.\nAlan Bone: Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.\nAlan Bone: They had it for three or four weeks.\nAlan Bone: Determined what the problem was.\nAlan Bone: We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.\nAlan Bone: So we've got it sent back to Fluke in January or some I can't remember the time frame now.\nAlan Bone: And since then, they've been trying to get it to work again.\nAlan Bone: And so I've been without my oscillioscope calibrator.\nAlan Bone: Since then I've been working with and I and I do appreciate it.\nAlan Bone: I I have been in contact with Clarence.\nAlan Bone: I forget his last name.\nAlan Bone: He's in service. Umm.\nAlan Bone: Let me just I'm just scrolling through sending emails here.\nAlan Bone: Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.\nAlan Bone: So my my updates are not very quick, but I know they've been and to get up to work.\nAlan Bone: My fear is it's a 90.\nAlan Bone: You know, it's a 9500.\nAlan Bone: It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.\nAlan Bone: I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?\nAlan Bone: I love the product.\nAlan Bone: We will always buy Fluke product.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.\nAlan Bone: You know you can't control every instrument and shipping.\nAlan Bone: Who knows what happens in shipping?\nAlan Bone: Umm, you never know, but those types of issues.\nAlan Bone: Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.\nAlan Bone: You know that it I have to reach back out to Clarence every time I want an update.\nAlan Bone: And I'm like, hey, you know, we're seven months.\nAlan Bone: I shouldn't.\nAlan Bone: It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.\nAlan Bone: It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.\nFletcher, Sam: Yeah, yeah, yeah.\nFletcher, Sam: Thank you for.\nAlan Bone: Yeah.\nFletcher, Sam: Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.\nAlan Bone: Yes.\nFletcher, Sam: I'll definitely share your feedback with our team.\nFletcher, Sam: That's been working on service.\nAlan Bone: Yeah.\nFletcher, Sam: Umm, changing the the topic just a little bit? Umm.\nAlan Bone: Yeah.\nFletcher, Sam: You mentioned that you are.\nFletcher, Sam: You mentioned you found email from us, so I I take it you're an email subscriber.\nAlan Bone: Yes.\nFletcher, Sam: Uh, do you look at any any of our social media?\nFletcher, Sam: Are you subscribed to any like LinkedIn or Facebook or anything like that too?\nAlan Bone: I am on LinkedIn and Facebook but I don't.\nAlan Bone: I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.\nAlan Bone: Typically, if I'm looking for something occasionally I'll follow a link on an email.\nAlan Bone: For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.\nAlan Bone: And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.\nAlan Bone: I don't use social media necessarily to track I I will occasionally I might be subscribed to.\nAlan Bone: Gusts Weekly, Monday metrology something.\nFletcher, Sam: Metrology Monday, yeah.\nAlan Bone: Yeah.\nAlan Bone: There you go.\nAlan Bone: There you go.\nAlan Bone: But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.\nAlan Bone: I'll.\nAlan Bone: I'll watch it, you know, or read it.\nAlan Bone: And if that's what you're asking, but.\nFletcher, Sam: Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?\nFletcher, Sam: If there's something, is there a type of content that we're not creating that you think would be really valuable to you?\nAlan Bone: Umm, that's a good question.\nAlan Bone: I don't know of anything that I have thought of.\nAlan Bone: Ohh, I wish I would have learned about this sooner.\nAlan Bone: You know, I think for the most part, the things that are critical for me, umm, like Michael.\nAlan Bone: I know I'll get emails about metcal updates and and that's always helpful.\nAlan Bone: That's that's kind of a newer thing.\nAlan Bone: Umm that it's helpful.\nAlan Bone: I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.\nAlan Bone: Yeah.\nAlan Bone: Umm.\nFletcher, Sam: If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?\nAlan Bone: Umm.\nAlan Bone: Yes.\nAlan Bone: Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.\nAlan Bone: Patching, but from an entry level type tech per position.\nAlan Bone: I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.\nAlan Bone: My bench texts aren't the one looking at buying new equipment.\nAlan Bone: That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.\nAlan Bone: I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?\nAlan Bone: Umm I'm.\nAlan Bone: I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.\nAlan Bone: You know.\nAlan Bone: Uh.\nAlan Bone: A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.\nFletcher, Sam: Umm.\nAlan Bone: I think that would be potentially useful.\nAlan Bone: Maybe from that perspective.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the answer there.\nFletcher, Sam: Yeah.\nFletcher, Sam: Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.\nAlan Bone: And that has its own place.\nAlan Bone: I get that I wouldn't say that, you know, I don't.\nAlan Bone: I don't.\nAlan Bone: I don't think that should go away, but it's not applicable to me from a handheld perspective.\nAlan Bone: You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.\nAlan Bone: I just normally those just get deleted without even me looking at them.\nFletcher, Sam: Right, right, right.\nFletcher, Sam: Umm do you do you use the website like do, do you?\nFletcher, Sam: Or do you?\nFletcher, Sam: Do you see your text like you like?\nFletcher, Sam: Googling to get answers to like you know how to resolve questions.\nFletcher, Sam: Or do you think the knowledge base or anything like that it?\nAlan Bone: Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.\nAlan Bone: I use the qubit website umm and and my.\nAlan Bone: I know my texts are on there.\nAlan Bone: We use.\nAlan Bone: We use flutes.\nAlan Bone: Temperature conversion?\nAlan Bone: Umm.\nAlan Bone: Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.\nFletcher, Sam: So the the calculators.\nFletcher, Sam: Uh, do you like, would you say it's like a blog or the product pages and manuals?\nFletcher, Sam: Is there anything that stands out there?\nAlan Bone: Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.\nAlan Bone: That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?\nAlan Bone: And so, and they're readily available.\nAlan Bone: Umm.\nAlan Bone: And so that is that is something we used frequently.\nFletcher, Sam: Well, I think I really appreciate you taking the time for these.\nFletcher, Sam: I I wanted to see if Jordan or Nika, if you had any any questions for Alan.\nKraski, Jordan: I did actually on that last plane you mentioned.\nKraski, Jordan: You want your.\nKraski, Jordan: You need to be able to find the manuals quickly.\nKraski, Jordan: Is that why is that?\nKraski, Jordan: Is that if something is broken or if there's like a procedure that you're trying to do with the product?\nAlan Bone: Yeah.\nKraski, Jordan: Like what are the key, I guess like what are you using the manuals for to supply?\nAlan Bone: Good question.\nAlan Bone: Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.\nAlan Bone: And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.\nAlan Bone: And how do I set up the instrument?\nAlan Bone: Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.\nAlan Bone: OK, I've got this power analyzer.\nAlan Bone: How do I need to configure it to take this reading?\nAlan Bone: Umm, so normally it's it's set up, it's often specifications.\nAlan Bone: Umm.\nAlan Bone: And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.\nAlan Bone: And if it you know if it applies so.\nKraski, Jordan: OK.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nKraski, Jordan: I do have another one too.\nKraski, Jordan: Ah, I just like as a AI becoming increasingly more popular.\nKraski, Jordan: Or are you?\nKraski, Jordan: Or do you notice like any of your texts using AI in the workplace?\nKraski, Jordan: And how are they doing that?\nKraski, Jordan: Is that something that Fluke could generate?\nKraski, Jordan: Something AI related to help you with your jobs.\nKraski, Jordan: Or is there a way that you're using AI right now?\nAlan Bone: Yeah.\nAlan Bone: OK, good.\nAlan Bone: Yeah, good question.\nAlan Bone: I don't.\nAlan Bone: To my knowledge, our text to using it more just as a resource to answer questions.\nAlan Bone: Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.\nAlan Bone: I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.\nAlan Bone: But we're definitely not using it much yet.\nAlan Bone: Umm, I would say it's more just.\nAlan Bone: Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.\nAlan Bone: I I will say I have.\nAlan Bone: Umm use chat GPT to get it to respond.\nAlan Bone: You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.\nAlan Bone: So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.\nKraski, Jordan: OK.\nKraski, Jordan: That's really helpful.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Because it's you.\nFletcher, Sam: Did you have any questions?\nSkeba, Nika: Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.\nSkeba, Nika: And I'm just curious, like what then?\nSkeba, Nika: Is your is your alternative.\nAlan Bone: Yes.\nSkeba, Nika: You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?\nAlan Bone: Yeah, that's a good question because it's something we have had to face.\nAlan Bone: Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.\nAlan Bone: So I had to send that to Fluke for calibration and it was gone for over a month.\nAlan Bone: Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.\nAlan Bone: There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.\nAlan Bone: Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.\nAlan Bone: I would guess 10 to 20% of the time I got up to work.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah, that's the thing.\nAlan Bone: And so in most cases, Nika, what we would do is if we found an alternative, we would use it.\nAlan Bone: If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.\nAlan Bone: The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.\nAlan Bone: That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.\nSkeba, Nika: There's.\nAlan Bone: The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.\nSkeba, Nika: Yeah.\nAlan Bone: When you're instrument comes back umm.\nSkeba, Nika: Yeah.\nSkeba, Nika: It's.\nAlan Bone: I'm I'm mostly for a stable signal and its resolution.\nSkeba, Nika: Others quiet, yeah.\nSkeba, Nika: Thanks.\nSkeba, Nika: Bye.\nAlan Bone: Umm, but we use an alternative version of contract as the short answer.\nSkeba, Nika: Don't think.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah.\nSkeba, Nika: Thanks for for providing that are interesting.\nAlan Bone: Yeah.\nFletcher, Sam: Did you say you're 9500 is still in the in the shop?\nAlan Bone: Yes, it's still out Fluke service, yeah.\nFletcher, Sam: And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?\nAlan Bone: Well, my last correspondence was from Clarence Williams on the 18th.\nAlan Bone: So week ago yesterday and I I said to him, it has been over a month since I heard back from you.\nAlan Bone: At this point, my frustration is escalating.\nAlan Bone: What do I need to get it?\nAlan Bone: What do I need to do to get updates on our calibrator?\nAlan Bone: It has been up Fluke since December.\nAlan Bone: We need a solution to this problem.\nAlan Bone: Please let me know what is being done.\nAlan Bone: I heard back from him and he said sorry about that.\nAlan Bone: Looks like the technician has replaced a couple of different parts and the issue has not been resolved.\nAlan Bone: He has another part on order.\nAlan Bone: I have reached out to the parts team for an ETA.\nAlan Bone: We'll keep you posted.\nAlan Bone: Umm.\nAlan Bone: To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.\nAlan Bone: Or I could wait another gin.\nAlan Bone: I could wait again for another two weeks before I reach out to him again.\nAlan Bone: So honestly, I'm confident it's out.\nAlan Bone: Fluke.\nAlan Bone: I'm confident they're trying to fix the problem.\nAlan Bone: Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.\nFletcher, Sam: Mm-hmm.\nAlan Bone: Yeah, I hate to chuckle cause that's that sounds funny to me, but.\nAlan Bone: That's kind of the big picture for me, you know?\nAlan Bone: And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.\nAlan Bone: Just wait.\nAlan Bone: Sorry.\nAlan Bone: Umm, kind of deal with that answer and and sometimes that might be the case.\nAlan Bone: But why?\nAlan Bone: At this point I'm not getting a weekly update.\nAlan Bone: Hey, this is where we're at.\nAlan Bone: Sorry this is, you know, we haven't gotten past this.\nAlan Bone: We're still waiting on a part and this is where it's coming from.\nAlan Bone: That would be simple to me.\nAlan Bone: That's what my customers would expect me to give them if I had one of their instruments.\nAlan Bone: Umm.\nAlan Bone: And so yeah, I don't know if that answers what you were looking for, but.\nFletcher, Sam: Yeah.\nFletcher, Sam: Oh, yeah. Yeah.\nFletcher, Sam: Definitely, yeah.\nFletcher, Sam: Thank you and thank you for sharing that.\nAlan Bone: Yep.\nFletcher, Sam: Umm, but I I have actually.\nAlan Bone: By the way, I did know that I did not accept this so that I could pitch my 9500 problems.\nAlan Bone: I that wasn't.\nAlan Bone: That wasn't my goal.\nAlan Bone: From this this phone call so.\nFletcher, Sam: Ohh yeah absolutely.\nAlan Bone: Sure.\nFletcher, Sam: I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.\nFletcher, Sam: Umm to to to help us understand like where where some of the pain points are.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, it's.\nFletcher, Sam: And uh, you know.\nFletcher, Sam: So yeah. Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you very much for for sharing that with us.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, yeah, definitely.\nSkeba, Nika: Don't apologize, because that's definitely on our end.\nSkeba, Nika: And these are things like we're trying to improve.\nSkeba, Nika: So it's like anything you have that is a problem.\nSkeba, Nika: We would definitely want to know about it because you don't want things to to improve.\nAlan Bone: Yeah.\nAlan Bone: Yeah, we all need that, don't we? So.\nFletcher, Sam: Is there anything else?\nFletcher, Sam: Jordan.\nFletcher, Sam: Nika give anymore anymore questions for you.\nSkeba, Nika: Now.\nKraski, Jordan: Yeah, nothing on my end.\nFletcher, Sam: Alan, I I really want to thank you for taking the time out of your day to to answer her questions.\nFletcher, Sam: Is there anything else you want to add before we let you go?\nAlan Bone: No, no, I I I do a.\nAlan Bone: I appreciate books attention and and and typically when there's a problem or I need help.\nAlan Bone: Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.\nAlan Bone: Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.\nAlan Bone: Larry Renda is one of our self, the territory sales manager.\nAlan Bone: I know he's been out of town.\nAlan Bone: Umm.\nAlan Bone: Last week, Umm Tim Francis.\nAlan Bone: Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.\nAlan Bone: Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.\nAlan Bone: But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?\nAlan Bone: I understand that might be available now, which it wasn't that when we first purchased it.\nAlan Bone: Umm, it took a week and 1\/2 to get that number of $1500, which I knew about what it was gonna cost.\nAlan Bone: But occasionally I'm just a little surprised by that.\nAlan Bone: I'm thinking OK, I would think a failed person is going to respond.\nAlan Bone: Boom.\nFletcher, Sam: Yeah, yeah, absolutely.\nAlan Bone: You know when available, so those sometimes I'm a little surprised.\nFletcher, Sam: But a week and 1\/2 it like that does sound like a long time.\nAlan Bone: Yeah.\nFletcher, Sam: And thank you for sharing that to you, because I I will, I will absolutely be passing on along.\nAlan Bone: Yeah, but that's it.\nAlan Bone: I mean, I I really, I really like working with fluke, you know?\nAlan Bone: I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.\nAlan Bone: And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.\nAlan Bone: And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.\nFletcher, Sam: Yeah. Absolutely.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you for saying that.\nFletcher, Sam: Umm well, Alan, thank you so much for again.\nFletcher, Sam: Thank you for the time.\nAlan Bone: Yeah.\nFletcher, Sam: And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.\nAlan Bone: And.\nFletcher, Sam: So yeah, always available to you as well.\nAlan Bone: Grant stored in the Nika.\nSkeba, Nika: Uh, thank you so much, Alan.\nFletcher, Sam: You know, think about.\nKraski, Jordan: Thank you.\nKraski, Jordan: Have a good rest of your day.\nAlan Bone: OK, you too.\nFletcher, Sam: Bye now.\nAlan Bone: Bye bye."}]} [23-Jul-2024 20:03:23 UTC] Invalid input data: [23-Jul-2024 20:03:23 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {\n\n\\summary\\: \"Brief summary of the conversation.\",\n\n\\painPoints\\: [\n\nCopy code\n{\n\n \\issue\\: \"Description of the pain point.\",\n\n \\details\\: \"Details.\"\n\n},\n],\n\n\\productsMentioned\\: {\n\nCopy code\n\flukeProducts\\: [\n\n \"List of Fluke products mentioned.\"\n\n],\n\n\\competitorProducts\\: [\n\n \"List of competitor products mentioned.\"\n\n],\n\n\\otherEquipment\\: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: Fletcher, Sam: Call or anything.\nFletcher, Sam: We're really here to learn and to just hear about your experience and please be a be as candidates.\nFletcher, Sam: You want.\nFletcher, Sam: This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.\nAlan Bone: OK.\nFletcher, Sam: Umm Jordan.\nFletcher, Sam: I I believe you're taking notes. Are you?\nFletcher, Sam: Are you set up to do that?\nFletcher, Sam: Perfect.\nKraski, Jordan: Yes, I am nice to meet you, Alan.\nAlan Bone: Thanks you too.\nFletcher, Sam: So the first question I wanted to start off is what's your role and and how long have you been in it?\nAlan Bone: So my role right now, my official title is President.\nAlan Bone: I've been with Western states since 1995, so coming up on 30 years in February.\nAlan Bone: Umm, I started out with the company we were four or five employees and I was a a learning technician.\nAlan Bone: I didn't know him about the industry.\nSkeba, Nika: The nothing?\nSkeba, Nika: Yeah, nothing.\nAlan Bone: I was actually taking it a class of the Community College where the owner was also enrolled.\nSkeba, Nika: OK.\nAlan Bone: And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.\nSkeba, Nika: And that's.\nAlan Bone: And I've been at a bench as a Cal tech.\nSkeba, Nika: Downtown.\nSkeba, Nika: I don't know.\nAlan Bone: I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.\nSkeba, Nika: Ohh.\nSkeba, Nika: Yeah, yeah, yeah.\nSkeba, Nika: So I basically that what the hell did?\nAlan Bone: Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.\nAlan Bone: And so I still enjoy that.\nSkeba, Nika: I don't think, OK, you see it?\nAlan Bone: The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.\nSkeba, Nika: Right.\nAlan Bone: So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.\nSkeba, Nika: Well.\nFletcher, Sam: Have fun.\nFletcher, Sam: How?\nFletcher, Sam: How much?\nFletcher, Sam: What?\nSkeba, Nika: So.\nFletcher, Sam: What's the geographical reach for you you serve?\nAlan Bone: We serve.\nAlan Bone: I don't know what you're familiarity is of Utah, but we go ohh, I would guess.\nSkeba, Nika: OK.\nSkeba, Nika: Ohh yeah, it's like I don't everything.\nSkeba, Nika: Yeah, one thing.\nSkeba, Nika: Right.\nSkeba, Nika: Right.\nAlan Bone: Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.\nSkeba, Nika: Yeah.\nSkeba, Nika: Ever since then, like five?\nAlan Bone: And so I'm North and South or east and West are in east and West.\nSkeba, Nika: Yeah, they're.\nAlan Bone: We probably we go up in the Park City and then out South to Twila.\nSkeba, Nika: And that's all.\nAlan Bone: And so mostly just here in the mountain, you know, area of Lake but.\nSkeba, Nika: But yeah, like people.\nAlan Bone: We get a little further with some of our field service work, but we try not to do that.\nAlan Bone: We don't focus on that.\nAlan Bone: We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.\nAlan Bone: But we we really try to stay clear of that.\nAlan Bone: It's not very profitable for us based on the travel and the time factor.\nFletcher, Sam: Right, right.\nFletcher, Sam: Right.\nFletcher, Sam: I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?\nFletcher, Sam: He's a dimensional too.\nAlan Bone: Yeah, we do.\nAlan Bone: We do all of those.\nAlan Bone: We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.\nAlan Bone: And so outside of that, we have some high, high resistance high voltage testers.\nAlan Bone: But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.\nAlan Bone: Vironment umm.\nAlan Bone: We have temperature data loggers to our field.\nAlan Bone: Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.\nAlan Bone: So we can go up to 30,000 in force for both pressure and or tension and compression.\nFletcher, Sam: Awesome, yeah.\nAlan Bone: We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.\nAlan Bone: The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.\nAlan Bone: But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.\nAlan Bone: 98 or so, we got into the electronic world.\nAlan Bone: So not long after I started, we hired a couple.\nAlan Bone: We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.\nAlan Bone: Umm.\nAlan Bone: And and so that's we've been doing electronic Cal since then.\nFletcher, Sam: I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.\nAlan Bone: Sure.\nAlan Bone: Umm.\nAlan Bone: In our in our electronics lab, we we have a Fluke 5520, we have a.\nAlan Bone: Fluke 5730A.\nAlan Bone: Fluke 8508 A Fluke.\nAlan Bone: 8588 Fluke 5560 that we just got earlier this year?\nAlan Bone: Umm we have.\nAlan Bone: Ohh, what other food devices?\nAlan Bone: We have a handful of Fluke documenting process calibrators that we use in the field.\nAlan Bone: Umm, we have Fluke temperature baths.\nAlan Bone: We have a a Fluke heart scientific black stack.\nAlan Bone: We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.\nAlan Bone: We have a couple of those.\nAlan Bone: Umm, we have some Fluke PRT.\nAlan Bone: Let's see anything else there that are this Fluke?\nAlan Bone: We have a few, a few.\nAlan Bone: We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.\nAlan Bone: I just learned but.\nAlan Bone: And then we have some Fluke modules that we also use in the field pressure modules.\nFletcher, Sam: For the for the 754.\nAlan Bone: Yes.\nFletcher, Sam: Nice.\nAlan Bone: Yeah.\nAlan Bone: And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.\nAlan Bone: The text in the field use the 750, fours and 753.\nFletcher, Sam: Do you are you a Fluke shop or do you have any of our our computer competitor products there?\nAlan Bone: And yeah, we have some of the competitor stuff.\nAlan Bone: We have some additel modules, pressure standards we have.\nAlan Bone: Let's see.\nAlan Bone: We have some adjuvant key state benchtop meters 34461.\nAlan Bone: We have.\nAlan Bone: Some older function generator HP items. Umm.\nAlan Bone: I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.\nAlan Bone: But predominantly our major Cal equipment.\nAlan Bone: Umm, calibration equipment?\nAlan Bone: Is is Fluke products.\nFletcher, Sam: You mentioned this.\nAlan Bone: That's.\nFletcher, Sam: I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.\nFletcher, Sam: So what when you were, when did you get those?\nFletcher, Sam: Have you had those for a while?\nAlan Bone: Yeah, we have.\nAlan Bone: We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.\nAlan Bone: Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.\nAlan Bone: And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.\nFletcher, Sam: Have you been looking at any of the out of Tel dry wells?\nAlan Bone: I'm not currently I.\nAlan Bone: I know they're out there, I know.\nAlan Bone: They like to push them on us a little bit.\nAlan Bone: I will.\nAlan Bone: I will say I like out of tills, pressure options, options better than Luke's pressure modules.\nAlan Bone: Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.\nAlan Bone: There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.\nAlan Bone: And that's just the the the the cable connection.\nFletcher, Sam: Umm.\nAlan Bone: I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.\nAlan Bone: That's just a waste in my for me so.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.\nAlan Bone: I'm replacing them without a fill.\nFletcher, Sam: Gotcha. Gotcha.\nFletcher, Sam: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the feedback on that.\nFletcher, Sam: Ohh I'll definitely share that with the team.\nAlan Bone: Yeah.\nFletcher, Sam: Umm what?\nFletcher, Sam: I I I thought you had a 5560 would, would that be the most recent calibrating purchased?\nAlan Bone: Yeah.\nAlan Bone: That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.\nFletcher, Sam: How was your experience like doing the research for that?\nFletcher, Sam: Like did you?\nFletcher, Sam: Did you do your research?\nFletcher, Sam: Really in the web?\nFletcher, Sam: Or were you contacted by a salesperson?\nFletcher, Sam: Like what?\nFletcher, Sam: What can you describe that experience to me as much as you remember it?\nAlan Bone: Yeah, I'm trying to remember exactly how I first learned about it.\nAlan Bone: Number if it was something online or.\nAlan Bone: Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.\nAlan Bone: And so we knew we needed to replace that with something.\nAlan Bone: And we're looking at the 55 twenties series.\nAlan Bone: Obviously the 22 and then I think he either got an email or something online.\nAlan Bone: I don't think it was originally Sales that reach out reached out to me.\nAlan Bone: Umm, but then we just started?\nAlan Bone: I inquired through Sales what was available.\nAlan Bone: They actually, I think they came by with a demo, the local sales Rep.\nAlan Bone: And no, I shouldn't remember his name.\nAlan Bone: But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.\nAlan Bone: We thought, OK, that's that's what we need.\nAlan Bone: That's our best solution at replacing and this 9100 and going forward so.\nFletcher, Sam: Of the of Phillip, scope calibration is kind of your your primary interest for it.\nAlan Bone: I no the the the meter portion of it cause our 5520 we have the scope option as well.\nAlan Bone: Umm, we also have a Fluke or wave tech 9500.\nAlan Bone: I don't think I mentioned that in the beginning.\nAlan Bone: Why?\nAlan Bone: Why didn't mention that?\nAlan Bone: I think it's because it's been in Fluke possession since December.\nFletcher, Sam: Ohh.\nAlan Bone: So I was thinking on our bench.\nAlan Bone: I was thinking on our bench of what we have and that's currently not here.\nAlan Bone: That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.\nFletcher, Sam: I mean, this is your time to to share.\nAlan Bone: She.\nFletcher, Sam: So if if you would like to share something, we'll definitely happy to listen.\nAlan Bone: Yeah, well, interestingly enough, we, we we do use met Cal.\nAlan Bone: I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.\nAlan Bone: Umm.\nAlan Bone: And we've been using that for a number of years now.\nAlan Bone: But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.\nAlan Bone: When it came back, met Cal wouldn't talk to it correctly anymore.\nAlan Bone: So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.\nAlan Bone: So the engineers could try to determine whether or not where the disconnect was.\nAlan Bone: Why?\nAlan Bone: Why Matt Cow wasn't talking to it was the firmware issue.\nAlan Bone: Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.\nAlan Bone: They had it for three or four weeks.\nAlan Bone: Determined what the problem was.\nAlan Bone: We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.\nAlan Bone: So we've got it sent back to Fluke in January or some I can't remember the time frame now.\nAlan Bone: And since then, they've been trying to get it to work again.\nAlan Bone: And so I've been without my oscillioscope calibrator.\nAlan Bone: Since then I've been working with and I and I do appreciate it.\nAlan Bone: I I have been in contact with Clarence.\nAlan Bone: I forget his last name.\nAlan Bone: He's in service. Umm.\nAlan Bone: Let me just I'm just scrolling through sending emails here.\nAlan Bone: Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.\nAlan Bone: So my my updates are not very quick, but I know they've been and to get up to work.\nAlan Bone: My fear is it's a 90.\nAlan Bone: You know, it's a 9500.\nAlan Bone: It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.\nAlan Bone: I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?\nAlan Bone: I love the product.\nAlan Bone: We will always buy Fluke product.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.\nAlan Bone: You know you can't control every instrument and shipping.\nAlan Bone: Who knows what happens in shipping?\nAlan Bone: Umm, you never know, but those types of issues.\nAlan Bone: Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.\nAlan Bone: You know that it I have to reach back out to Clarence every time I want an update.\nAlan Bone: And I'm like, hey, you know, we're seven months.\nAlan Bone: I shouldn't.\nAlan Bone: It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.\nAlan Bone: It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.\nFletcher, Sam: Yeah, yeah, yeah.\nFletcher, Sam: Thank you for.\nAlan Bone: Yeah.\nFletcher, Sam: Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.\nAlan Bone: Yes.\nFletcher, Sam: I'll definitely share your feedback with our team.\nFletcher, Sam: That's been working on service.\nAlan Bone: Yeah.\nFletcher, Sam: Umm, changing the the topic just a little bit? Umm.\nAlan Bone: Yeah.\nFletcher, Sam: You mentioned that you are.\nFletcher, Sam: You mentioned you found email from us, so I I take it you're an email subscriber.\nAlan Bone: Yes.\nFletcher, Sam: Uh, do you look at any any of our social media?\nFletcher, Sam: Are you subscribed to any like LinkedIn or Facebook or anything like that too?\nAlan Bone: I am on LinkedIn and Facebook but I don't.\nAlan Bone: I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.\nAlan Bone: Typically, if I'm looking for something occasionally I'll follow a link on an email.\nAlan Bone: For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.\nAlan Bone: And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.\nAlan Bone: I don't use social media necessarily to track I I will occasionally I might be subscribed to.\nAlan Bone: Gusts Weekly, Monday metrology something.\nFletcher, Sam: Metrology Monday, yeah.\nAlan Bone: Yeah.\nAlan Bone: There you go.\nAlan Bone: There you go.\nAlan Bone: But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.\nAlan Bone: I'll.\nAlan Bone: I'll watch it, you know, or read it.\nAlan Bone: And if that's what you're asking, but.\nFletcher, Sam: Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?\nFletcher, Sam: If there's something, is there a type of content that we're not creating that you think would be really valuable to you?\nAlan Bone: Umm, that's a good question.\nAlan Bone: I don't know of anything that I have thought of.\nAlan Bone: Ohh, I wish I would have learned about this sooner.\nAlan Bone: You know, I think for the most part, the things that are critical for me, umm, like Michael.\nAlan Bone: I know I'll get emails about metcal updates and and that's always helpful.\nAlan Bone: That's that's kind of a newer thing.\nAlan Bone: Umm that it's helpful.\nAlan Bone: I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.\nAlan Bone: Yeah.\nAlan Bone: Umm.\nFletcher, Sam: If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?\nAlan Bone: Umm.\nAlan Bone: Yes.\nAlan Bone: Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.\nAlan Bone: Patching, but from an entry level type tech per position.\nAlan Bone: I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.\nAlan Bone: My bench texts aren't the one looking at buying new equipment.\nAlan Bone: That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.\nAlan Bone: I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?\nAlan Bone: Umm I'm.\nAlan Bone: I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.\nAlan Bone: You know.\nAlan Bone: Uh.\nAlan Bone: A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.\nFletcher, Sam: Umm.\nAlan Bone: I think that would be potentially useful.\nAlan Bone: Maybe from that perspective.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the answer there.\nFletcher, Sam: Yeah.\nFletcher, Sam: Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.\nAlan Bone: And that has its own place.\nAlan Bone: I get that I wouldn't say that, you know, I don't.\nAlan Bone: I don't.\nAlan Bone: I don't think that should go away, but it's not applicable to me from a handheld perspective.\nAlan Bone: You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.\nAlan Bone: I just normally those just get deleted without even me looking at them.\nFletcher, Sam: Right, right, right.\nFletcher, Sam: Umm do you do you use the website like do, do you?\nFletcher, Sam: Or do you?\nFletcher, Sam: Do you see your text like you like?\nFletcher, Sam: Googling to get answers to like you know how to resolve questions.\nFletcher, Sam: Or do you think the knowledge base or anything like that it?\nAlan Bone: Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.\nAlan Bone: I use the qubit website umm and and my.\nAlan Bone: I know my texts are on there.\nAlan Bone: We use.\nAlan Bone: We use flutes.\nAlan Bone: Temperature conversion?\nAlan Bone: Umm.\nAlan Bone: Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.\nFletcher, Sam: So the the calculators.\nFletcher, Sam: Uh, do you like, would you say it's like a blog or the product pages and manuals?\nFletcher, Sam: Is there anything that stands out there?\nAlan Bone: Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.\nAlan Bone: That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?\nAlan Bone: And so, and they're readily available.\nAlan Bone: Umm.\nAlan Bone: And so that is that is something we used frequently.\nFletcher, Sam: Well, I think I really appreciate you taking the time for these.\nFletcher, Sam: I I wanted to see if Jordan or Nika, if you had any any questions for Alan.\nKraski, Jordan: I did actually on that last plane you mentioned.\nKraski, Jordan: You want your.\nKraski, Jordan: You need to be able to find the manuals quickly.\nKraski, Jordan: Is that why is that?\nKraski, Jordan: Is that if something is broken or if there's like a procedure that you're trying to do with the product?\nAlan Bone: Yeah.\nKraski, Jordan: Like what are the key, I guess like what are you using the manuals for to supply?\nAlan Bone: Good question.\nAlan Bone: Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.\nAlan Bone: And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.\nAlan Bone: And how do I set up the instrument?\nAlan Bone: Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.\nAlan Bone: OK, I've got this power analyzer.\nAlan Bone: How do I need to configure it to take this reading?\nAlan Bone: Umm, so normally it's it's set up, it's often specifications.\nAlan Bone: Umm.\nAlan Bone: And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.\nAlan Bone: And if it you know if it applies so.\nKraski, Jordan: OK.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nKraski, Jordan: I do have another one too.\nKraski, Jordan: Ah, I just like as a AI becoming increasingly more popular.\nKraski, Jordan: Or are you?\nKraski, Jordan: Or do you notice like any of your texts using AI in the workplace?\nKraski, Jordan: And how are they doing that?\nKraski, Jordan: Is that something that Fluke could generate?\nKraski, Jordan: Something AI related to help you with your jobs.\nKraski, Jordan: Or is there a way that you're using AI right now?\nAlan Bone: Yeah.\nAlan Bone: OK, good.\nAlan Bone: Yeah, good question.\nAlan Bone: I don't.\nAlan Bone: To my knowledge, our text to using it more just as a resource to answer questions.\nAlan Bone: Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.\nAlan Bone: I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.\nAlan Bone: But we're definitely not using it much yet.\nAlan Bone: Umm, I would say it's more just.\nAlan Bone: Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.\nAlan Bone: I I will say I have.\nAlan Bone: Umm use chat GPT to get it to respond.\nAlan Bone: You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.\nAlan Bone: So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.\nKraski, Jordan: OK.\nKraski, Jordan: That's really helpful.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Because it's you.\nFletcher, Sam: Did you have any questions?\nSkeba, Nika: Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.\nSkeba, Nika: And I'm just curious, like what then?\nSkeba, Nika: Is your is your alternative.\nAlan Bone: Yes.\nSkeba, Nika: You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?\nAlan Bone: Yeah, that's a good question because it's something we have had to face.\nAlan Bone: Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.\nAlan Bone: So I had to send that to Fluke for calibration and it was gone for over a month.\nAlan Bone: Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.\nAlan Bone: There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.\nAlan Bone: Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.\nAlan Bone: I would guess 10 to 20% of the time I got up to work.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah, that's the thing.\nAlan Bone: And so in most cases, Nika, what we would do is if we found an alternative, we would use it.\nAlan Bone: If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.\nAlan Bone: The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.\nAlan Bone: That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.\nSkeba, Nika: There's.\nAlan Bone: The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.\nSkeba, Nika: Yeah.\nAlan Bone: When you're instrument comes back umm.\nSkeba, Nika: Yeah.\nSkeba, Nika: It's.\nAlan Bone: I'm I'm mostly for a stable signal and its resolution.\nSkeba, Nika: Others quiet, yeah.\nSkeba, Nika: Thanks.\nSkeba, Nika: Bye.\nAlan Bone: Umm, but we use an alternative version of contract as the short answer.\nSkeba, Nika: Don't think.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah.\nSkeba, Nika: Thanks for for providing that are interesting.\nAlan Bone: Yeah.\nFletcher, Sam: Did you say you're 9500 is still in the in the shop?\nAlan Bone: Yes, it's still out Fluke service, yeah.\nFletcher, Sam: And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?\nAlan Bone: Well, my last correspondence was from Clarence Williams on the 18th.\nAlan Bone: So week ago yesterday and I I said to him, it has been over a month since I heard back from you.\nAlan Bone: At this point, my frustration is escalating.\nAlan Bone: What do I need to get it?\nAlan Bone: What do I need to do to get updates on our calibrator?\nAlan Bone: It has been up Fluke since December.\nAlan Bone: We need a solution to this problem.\nAlan Bone: Please let me know what is being done.\nAlan Bone: I heard back from him and he said sorry about that.\nAlan Bone: Looks like the technician has replaced a couple of different parts and the issue has not been resolved.\nAlan Bone: He has another part on order.\nAlan Bone: I have reached out to the parts team for an ETA.\nAlan Bone: We'll keep you posted.\nAlan Bone: Umm.\nAlan Bone: To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.\nAlan Bone: Or I could wait another gin.\nAlan Bone: I could wait again for another two weeks before I reach out to him again.\nAlan Bone: So honestly, I'm confident it's out.\nAlan Bone: Fluke.\nAlan Bone: I'm confident they're trying to fix the problem.\nAlan Bone: Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.\nFletcher, Sam: Mm-hmm.\nAlan Bone: Yeah, I hate to chuckle cause that's that sounds funny to me, but.\nAlan Bone: That's kind of the big picture for me, you know?\nAlan Bone: And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.\nAlan Bone: Just wait.\nAlan Bone: Sorry.\nAlan Bone: Umm, kind of deal with that answer and and sometimes that might be the case.\nAlan Bone: But why?\nAlan Bone: At this point I'm not getting a weekly update.\nAlan Bone: Hey, this is where we're at.\nAlan Bone: Sorry this is, you know, we haven't gotten past this.\nAlan Bone: We're still waiting on a part and this is where it's coming from.\nAlan Bone: That would be simple to me.\nAlan Bone: That's what my customers would expect me to give them if I had one of their instruments.\nAlan Bone: Umm.\nAlan Bone: And so yeah, I don't know if that answers what you were looking for, but.\nFletcher, Sam: Yeah.\nFletcher, Sam: Oh, yeah. Yeah.\nFletcher, Sam: Definitely, yeah.\nFletcher, Sam: Thank you and thank you for sharing that.\nAlan Bone: Yep.\nFletcher, Sam: Umm, but I I have actually.\nAlan Bone: By the way, I did know that I did not accept this so that I could pitch my 9500 problems.\nAlan Bone: I that wasn't.\nAlan Bone: That wasn't my goal.\nAlan Bone: From this this phone call so.\nFletcher, Sam: Ohh yeah absolutely.\nAlan Bone: Sure.\nFletcher, Sam: I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.\nFletcher, Sam: Umm to to to help us understand like where where some of the pain points are.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, it's.\nFletcher, Sam: And uh, you know.\nFletcher, Sam: So yeah. Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you very much for for sharing that with us.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, yeah, definitely.\nSkeba, Nika: Don't apologize, because that's definitely on our end.\nSkeba, Nika: And these are things like we're trying to improve.\nSkeba, Nika: So it's like anything you have that is a problem.\nSkeba, Nika: We would definitely want to know about it because you don't want things to to improve.\nAlan Bone: Yeah.\nAlan Bone: Yeah, we all need that, don't we? So.\nFletcher, Sam: Is there anything else?\nFletcher, Sam: Jordan.\nFletcher, Sam: Nika give anymore anymore questions for you.\nSkeba, Nika: Now.\nKraski, Jordan: Yeah, nothing on my end.\nFletcher, Sam: Alan, I I really want to thank you for taking the time out of your day to to answer her questions.\nFletcher, Sam: Is there anything else you want to add before we let you go?\nAlan Bone: No, no, I I I do a.\nAlan Bone: I appreciate books attention and and and typically when there's a problem or I need help.\nAlan Bone: Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.\nAlan Bone: Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.\nAlan Bone: Larry Renda is one of our self, the territory sales manager.\nAlan Bone: I know he's been out of town.\nAlan Bone: Umm.\nAlan Bone: Last week, Umm Tim Francis.\nAlan Bone: Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.\nAlan Bone: Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.\nAlan Bone: But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?\nAlan Bone: I understand that might be available now, which it wasn't that when we first purchased it.\nAlan Bone: Umm, it took a week and 1\/2 to get that number of $1500, which I knew about what it was gonna cost.\nAlan Bone: But occasionally I'm just a little surprised by that.\nAlan Bone: I'm thinking OK, I would think a failed person is going to respond.\nAlan Bone: Boom.\nFletcher, Sam: Yeah, yeah, absolutely.\nAlan Bone: You know when available, so those sometimes I'm a little surprised.\nFletcher, Sam: But a week and 1\/2 it like that does sound like a long time.\nAlan Bone: Yeah.\nFletcher, Sam: And thank you for sharing that to you, because I I will, I will absolutely be passing on along.\nAlan Bone: Yeah, but that's it.\nAlan Bone: I mean, I I really, I really like working with fluke, you know?\nAlan Bone: I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.\nAlan Bone: And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.\nAlan Bone: And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.\nFletcher, Sam: Yeah. Absolutely.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you for saying that.\nFletcher, Sam: Umm well, Alan, thank you so much for again.\nFletcher, Sam: Thank you for the time.\nAlan Bone: Yeah.\nFletcher, Sam: And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.\nAlan Bone: And.\nFletcher, Sam: So yeah, always available to you as well.\nAlan Bone: Grant stored in the Nika.\nSkeba, Nika: Uh, thank you so much, Alan.\nFletcher, Sam: You know, think about.\nKraski, Jordan: Thank you.\nKraski, Jordan: Have a good rest of your day.\nAlan Bone: OK, you too.\nFletcher, Sam: Bye now.\nAlan Bone: Bye bye."}]} [23-Jul-2024 20:07:17 UTC] Invalid input data: [23-Jul-2024 20:07:18 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief summary of the conversation.\",painPoints: [\n\n{issue: \"Description of the pain point.\",\n\n details: \"Details.\"\n\n},\n],productsMentioned: {FlukeProducts: [\n\n \"List of Fluke products mentioned.\"\n\n],competitorProducts: [\n\n \"List of competitor products mentioned.\"\n\n],otherEquipment: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: Fletcher, Sam: Call or anything.\nFletcher, Sam: We're really here to learn and to just hear about your experience and please be a be as candidates.\nFletcher, Sam: You want.\nFletcher, Sam: This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.\nAlan Bone: OK.\nFletcher, Sam: Umm Jordan.\nFletcher, Sam: I I believe you're taking notes. Are you?\nFletcher, Sam: Are you set up to do that?\nFletcher, Sam: Perfect.\nKraski, Jordan: Yes, I am nice to meet you, Alan.\nAlan Bone: Thanks you too.\nFletcher, Sam: So the first question I wanted to start off is what's your role and and how long have you been in it?\nAlan Bone: So my role right now, my official title is President.\nAlan Bone: I've been with Western states since 1995, so coming up on 30 years in February.\nAlan Bone: Umm, I started out with the company we were four or five employees and I was a a learning technician.\nAlan Bone: I didn't know him about the industry.\nSkeba, Nika: The nothing?\nSkeba, Nika: Yeah, nothing.\nAlan Bone: I was actually taking it a class of the Community College where the owner was also enrolled.\nSkeba, Nika: OK.\nAlan Bone: And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.\nSkeba, Nika: And that's.\nAlan Bone: And I've been at a bench as a Cal tech.\nSkeba, Nika: Downtown.\nSkeba, Nika: I don't know.\nAlan Bone: I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.\nSkeba, Nika: Ohh.\nSkeba, Nika: Yeah, yeah, yeah.\nSkeba, Nika: So I basically that what the hell did?\nAlan Bone: Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.\nAlan Bone: And so I still enjoy that.\nSkeba, Nika: I don't think, OK, you see it?\nAlan Bone: The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.\nSkeba, Nika: Right.\nAlan Bone: So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.\nSkeba, Nika: Well.\nFletcher, Sam: Have fun.\nFletcher, Sam: How?\nFletcher, Sam: How much?\nFletcher, Sam: What?\nSkeba, Nika: So.\nFletcher, Sam: What's the geographical reach for you you serve?\nAlan Bone: We serve.\nAlan Bone: I don't know what you're familiarity is of Utah, but we go ohh, I would guess.\nSkeba, Nika: OK.\nSkeba, Nika: Ohh yeah, it's like I don't everything.\nSkeba, Nika: Yeah, one thing.\nSkeba, Nika: Right.\nSkeba, Nika: Right.\nAlan Bone: Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.\nSkeba, Nika: Yeah.\nSkeba, Nika: Ever since then, like five?\nAlan Bone: And so I'm North and South or east and West are in east and West.\nSkeba, Nika: Yeah, they're.\nAlan Bone: We probably we go up in the Park City and then out South to Twila.\nSkeba, Nika: And that's all.\nAlan Bone: And so mostly just here in the mountain, you know, area of Lake but.\nSkeba, Nika: But yeah, like people.\nAlan Bone: We get a little further with some of our field service work, but we try not to do that.\nAlan Bone: We don't focus on that.\nAlan Bone: We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.\nAlan Bone: But we we really try to stay clear of that.\nAlan Bone: It's not very profitable for us based on the travel and the time factor.\nFletcher, Sam: Right, right.\nFletcher, Sam: Right.\nFletcher, Sam: I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?\nFletcher, Sam: He's a dimensional too.\nAlan Bone: Yeah, we do.\nAlan Bone: We do all of those.\nAlan Bone: We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.\nAlan Bone: And so outside of that, we have some high, high resistance high voltage testers.\nAlan Bone: But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.\nAlan Bone: Vironment umm.\nAlan Bone: We have temperature data loggers to our field.\nAlan Bone: Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.\nAlan Bone: So we can go up to 30,000 in force for both pressure and or tension and compression.\nFletcher, Sam: Awesome, yeah.\nAlan Bone: We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.\nAlan Bone: The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.\nAlan Bone: But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.\nAlan Bone: 98 or so, we got into the electronic world.\nAlan Bone: So not long after I started, we hired a couple.\nAlan Bone: We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.\nAlan Bone: Umm.\nAlan Bone: And and so that's we've been doing electronic Cal since then.\nFletcher, Sam: I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.\nAlan Bone: Sure.\nAlan Bone: Umm.\nAlan Bone: In our in our electronics lab, we we have a Fluke 5520, we have a.\nAlan Bone: Fluke 5730A.\nAlan Bone: Fluke 8508 A Fluke.\nAlan Bone: 8588 Fluke 5560 that we just got earlier this year?\nAlan Bone: Umm we have.\nAlan Bone: Ohh, what other food devices?\nAlan Bone: We have a handful of Fluke documenting process calibrators that we use in the field.\nAlan Bone: Umm, we have Fluke temperature baths.\nAlan Bone: We have a a Fluke heart scientific black stack.\nAlan Bone: We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.\nAlan Bone: We have a couple of those.\nAlan Bone: Umm, we have some Fluke PRT.\nAlan Bone: Let's see anything else there that are this Fluke?\nAlan Bone: We have a few, a few.\nAlan Bone: We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.\nAlan Bone: I just learned but.\nAlan Bone: And then we have some Fluke modules that we also use in the field pressure modules.\nFletcher, Sam: For the for the 754.\nAlan Bone: Yes.\nFletcher, Sam: Nice.\nAlan Bone: Yeah.\nAlan Bone: And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.\nAlan Bone: The text in the field use the 750, fours and 753.\nFletcher, Sam: Do you are you a Fluke shop or do you have any of our our computer competitor products there?\nAlan Bone: And yeah, we have some of the competitor stuff.\nAlan Bone: We have some additel modules, pressure standards we have.\nAlan Bone: Let's see.\nAlan Bone: We have some adjuvant key state benchtop meters 34461.\nAlan Bone: We have.\nAlan Bone: Some older function generator HP items. Umm.\nAlan Bone: I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.\nAlan Bone: But predominantly our major Cal equipment.\nAlan Bone: Umm, calibration equipment?\nAlan Bone: Is is Fluke products.\nFletcher, Sam: You mentioned this.\nAlan Bone: That's.\nFletcher, Sam: I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.\nFletcher, Sam: So what when you were, when did you get those?\nFletcher, Sam: Have you had those for a while?\nAlan Bone: Yeah, we have.\nAlan Bone: We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.\nAlan Bone: Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.\nAlan Bone: And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.\nFletcher, Sam: Have you been looking at any of the out of Tel dry wells?\nAlan Bone: I'm not currently I.\nAlan Bone: I know they're out there, I know.\nAlan Bone: They like to push them on us a little bit.\nAlan Bone: I will.\nAlan Bone: I will say I like out of tills, pressure options, options better than Luke's pressure modules.\nAlan Bone: Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.\nAlan Bone: There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.\nAlan Bone: And that's just the the the the cable connection.\nFletcher, Sam: Umm.\nAlan Bone: I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.\nAlan Bone: That's just a waste in my for me so.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.\nAlan Bone: I'm replacing them without a fill.\nFletcher, Sam: Gotcha. Gotcha.\nFletcher, Sam: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the feedback on that.\nFletcher, Sam: Ohh I'll definitely share that with the team.\nAlan Bone: Yeah.\nFletcher, Sam: Umm what?\nFletcher, Sam: I I I thought you had a 5560 would, would that be the most recent calibrating purchased?\nAlan Bone: Yeah.\nAlan Bone: That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.\nFletcher, Sam: How was your experience like doing the research for that?\nFletcher, Sam: Like did you?\nFletcher, Sam: Did you do your research?\nFletcher, Sam: Really in the web?\nFletcher, Sam: Or were you contacted by a salesperson?\nFletcher, Sam: Like what?\nFletcher, Sam: What can you describe that experience to me as much as you remember it?\nAlan Bone: Yeah, I'm trying to remember exactly how I first learned about it.\nAlan Bone: Number if it was something online or.\nAlan Bone: Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.\nAlan Bone: And so we knew we needed to replace that with something.\nAlan Bone: And we're looking at the 55 twenties series.\nAlan Bone: Obviously the 22 and then I think he either got an email or something online.\nAlan Bone: I don't think it was originally Sales that reach out reached out to me.\nAlan Bone: Umm, but then we just started?\nAlan Bone: I inquired through Sales what was available.\nAlan Bone: They actually, I think they came by with a demo, the local sales Rep.\nAlan Bone: And no, I shouldn't remember his name.\nAlan Bone: But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.\nAlan Bone: We thought, OK, that's that's what we need.\nAlan Bone: That's our best solution at replacing and this 9100 and going forward so.\nFletcher, Sam: Of the of Phillip, scope calibration is kind of your your primary interest for it.\nAlan Bone: I no the the the meter portion of it cause our 5520 we have the scope option as well.\nAlan Bone: Umm, we also have a Fluke or wave tech 9500.\nAlan Bone: I don't think I mentioned that in the beginning.\nAlan Bone: Why?\nAlan Bone: Why didn't mention that?\nAlan Bone: I think it's because it's been in Fluke possession since December.\nFletcher, Sam: Ohh.\nAlan Bone: So I was thinking on our bench.\nAlan Bone: I was thinking on our bench of what we have and that's currently not here.\nAlan Bone: That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.\nFletcher, Sam: I mean, this is your time to to share.\nAlan Bone: She.\nFletcher, Sam: So if if you would like to share something, we'll definitely happy to listen.\nAlan Bone: Yeah, well, interestingly enough, we, we we do use met Cal.\nAlan Bone: I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.\nAlan Bone: Umm.\nAlan Bone: And we've been using that for a number of years now.\nAlan Bone: But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.\nAlan Bone: When it came back, met Cal wouldn't talk to it correctly anymore.\nAlan Bone: So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.\nAlan Bone: So the engineers could try to determine whether or not where the disconnect was.\nAlan Bone: Why?\nAlan Bone: Why Matt Cow wasn't talking to it was the firmware issue.\nAlan Bone: Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.\nAlan Bone: They had it for three or four weeks.\nAlan Bone: Determined what the problem was.\nAlan Bone: We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.\nAlan Bone: So we've got it sent back to Fluke in January or some I can't remember the time frame now.\nAlan Bone: And since then, they've been trying to get it to work again.\nAlan Bone: And so I've been without my oscillioscope calibrator.\nAlan Bone: Since then I've been working with and I and I do appreciate it.\nAlan Bone: I I have been in contact with Clarence.\nAlan Bone: I forget his last name.\nAlan Bone: He's in service. Umm.\nAlan Bone: Let me just I'm just scrolling through sending emails here.\nAlan Bone: Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.\nAlan Bone: So my my updates are not very quick, but I know they've been and to get up to work.\nAlan Bone: My fear is it's a 90.\nAlan Bone: You know, it's a 9500.\nAlan Bone: It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.\nAlan Bone: I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?\nAlan Bone: I love the product.\nAlan Bone: We will always buy Fluke product.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.\nAlan Bone: You know you can't control every instrument and shipping.\nAlan Bone: Who knows what happens in shipping?\nAlan Bone: Umm, you never know, but those types of issues.\nAlan Bone: Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.\nAlan Bone: You know that it I have to reach back out to Clarence every time I want an update.\nAlan Bone: And I'm like, hey, you know, we're seven months.\nAlan Bone: I shouldn't.\nAlan Bone: It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.\nAlan Bone: It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.\nFletcher, Sam: Yeah, yeah, yeah.\nFletcher, Sam: Thank you for.\nAlan Bone: Yeah.\nFletcher, Sam: Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.\nAlan Bone: Yes.\nFletcher, Sam: I'll definitely share your feedback with our team.\nFletcher, Sam: That's been working on service.\nAlan Bone: Yeah.\nFletcher, Sam: Umm, changing the the topic just a little bit? Umm.\nAlan Bone: Yeah.\nFletcher, Sam: You mentioned that you are.\nFletcher, Sam: You mentioned you found email from us, so I I take it you're an email subscriber.\nAlan Bone: Yes.\nFletcher, Sam: Uh, do you look at any any of our social media?\nFletcher, Sam: Are you subscribed to any like LinkedIn or Facebook or anything like that too?\nAlan Bone: I am on LinkedIn and Facebook but I don't.\nAlan Bone: I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.\nAlan Bone: Typically, if I'm looking for something occasionally I'll follow a link on an email.\nAlan Bone: For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.\nAlan Bone: And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.\nAlan Bone: I don't use social media necessarily to track I I will occasionally I might be subscribed to.\nAlan Bone: Gusts Weekly, Monday metrology something.\nFletcher, Sam: Metrology Monday, yeah.\nAlan Bone: Yeah.\nAlan Bone: There you go.\nAlan Bone: There you go.\nAlan Bone: But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.\nAlan Bone: I'll.\nAlan Bone: I'll watch it, you know, or read it.\nAlan Bone: And if that's what you're asking, but.\nFletcher, Sam: Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?\nFletcher, Sam: If there's something, is there a type of content that we're not creating that you think would be really valuable to you?\nAlan Bone: Umm, that's a good question.\nAlan Bone: I don't know of anything that I have thought of.\nAlan Bone: Ohh, I wish I would have learned about this sooner.\nAlan Bone: You know, I think for the most part, the things that are critical for me, umm, like Michael.\nAlan Bone: I know I'll get emails about metcal updates and and that's always helpful.\nAlan Bone: That's that's kind of a newer thing.\nAlan Bone: Umm that it's helpful.\nAlan Bone: I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.\nAlan Bone: Yeah.\nAlan Bone: Umm.\nFletcher, Sam: If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?\nAlan Bone: Umm.\nAlan Bone: Yes.\nAlan Bone: Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.\nAlan Bone: Patching, but from an entry level type tech per position.\nAlan Bone: I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.\nAlan Bone: My bench texts aren't the one looking at buying new equipment.\nAlan Bone: That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.\nAlan Bone: I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?\nAlan Bone: Umm I'm.\nAlan Bone: I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.\nAlan Bone: You know.\nAlan Bone: Uh.\nAlan Bone: A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.\nFletcher, Sam: Umm.\nAlan Bone: I think that would be potentially useful.\nAlan Bone: Maybe from that perspective.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the answer there.\nFletcher, Sam: Yeah.\nFletcher, Sam: Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.\nAlan Bone: And that has its own place.\nAlan Bone: I get that I wouldn't say that, you know, I don't.\nAlan Bone: I don't.\nAlan Bone: I don't think that should go away, but it's not applicable to me from a handheld perspective.\nAlan Bone: You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.\nAlan Bone: I just normally those just get deleted without even me looking at them.\nFletcher, Sam: Right, right, right.\nFletcher, Sam: Umm do you do you use the website like do, do you?\nFletcher, Sam: Or do you?\nFletcher, Sam: Do you see your text like you like?\nFletcher, Sam: Googling to get answers to like you know how to resolve questions.\nFletcher, Sam: Or do you think the knowledge base or anything like that it?\nAlan Bone: Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.\nAlan Bone: I use the qubit website umm and and my.\nAlan Bone: I know my texts are on there.\nAlan Bone: We use.\nAlan Bone: We use flutes.\nAlan Bone: Temperature conversion?\nAlan Bone: Umm.\nAlan Bone: Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.\nFletcher, Sam: So the the calculators.\nFletcher, Sam: Uh, do you like, would you say it's like a blog or the product pages and manuals?\nFletcher, Sam: Is there anything that stands out there?\nAlan Bone: Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.\nAlan Bone: That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?\nAlan Bone: And so, and they're readily available.\nAlan Bone: Umm.\nAlan Bone: And so that is that is something we used frequently.\nFletcher, Sam: Well, I think I really appreciate you taking the time for these.\nFletcher, Sam: I I wanted to see if Jordan or Nika, if you had any any questions for Alan.\nKraski, Jordan: I did actually on that last plane you mentioned.\nKraski, Jordan: You want your.\nKraski, Jordan: You need to be able to find the manuals quickly.\nKraski, Jordan: Is that why is that?\nKraski, Jordan: Is that if something is broken or if there's like a procedure that you're trying to do with the product?\nAlan Bone: Yeah.\nKraski, Jordan: Like what are the key, I guess like what are you using the manuals for to supply?\nAlan Bone: Good question.\nAlan Bone: Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.\nAlan Bone: And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.\nAlan Bone: And how do I set up the instrument?\nAlan Bone: Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.\nAlan Bone: OK, I've got this power analyzer.\nAlan Bone: How do I need to configure it to take this reading?\nAlan Bone: Umm, so normally it's it's set up, it's often specifications.\nAlan Bone: Umm.\nAlan Bone: And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.\nAlan Bone: And if it you know if it applies so.\nKraski, Jordan: OK.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nKraski, Jordan: I do have another one too.\nKraski, Jordan: Ah, I just like as a AI becoming increasingly more popular.\nKraski, Jordan: Or are you?\nKraski, Jordan: Or do you notice like any of your texts using AI in the workplace?\nKraski, Jordan: And how are they doing that?\nKraski, Jordan: Is that something that Fluke could generate?\nKraski, Jordan: Something AI related to help you with your jobs.\nKraski, Jordan: Or is there a way that you're using AI right now?\nAlan Bone: Yeah.\nAlan Bone: OK, good.\nAlan Bone: Yeah, good question.\nAlan Bone: I don't.\nAlan Bone: To my knowledge, our text to using it more just as a resource to answer questions.\nAlan Bone: Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.\nAlan Bone: I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.\nAlan Bone: But we're definitely not using it much yet.\nAlan Bone: Umm, I would say it's more just.\nAlan Bone: Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.\nAlan Bone: I I will say I have.\nAlan Bone: Umm use chat GPT to get it to respond.\nAlan Bone: You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.\nAlan Bone: So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.\nKraski, Jordan: OK.\nKraski, Jordan: That's really helpful.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Because it's you.\nFletcher, Sam: Did you have any questions?\nSkeba, Nika: Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.\nSkeba, Nika: And I'm just curious, like what then?\nSkeba, Nika: Is your is your alternative.\nAlan Bone: Yes.\nSkeba, Nika: You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?\nAlan Bone: Yeah, that's a good question because it's something we have had to face.\nAlan Bone: Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.\nAlan Bone: So I had to send that to Fluke for calibration and it was gone for over a month.\nAlan Bone: Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.\nAlan Bone: There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.\nAlan Bone: Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.\nAlan Bone: I would guess 10 to 20% of the time I got up to work.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah, that's the thing.\nAlan Bone: And so in most cases, Nika, what we would do is if we found an alternative, we would use it.\nAlan Bone: If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.\nAlan Bone: The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.\nAlan Bone: That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.\nSkeba, Nika: There's.\nAlan Bone: The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.\nSkeba, Nika: Yeah.\nAlan Bone: When you're instrument comes back umm.\nSkeba, Nika: Yeah.\nSkeba, Nika: It's.\nAlan Bone: I'm I'm mostly for a stable signal and its resolution.\nSkeba, Nika: Others quiet, yeah.\nSkeba, Nika: Thanks.\nSkeba, Nika: Bye.\nAlan Bone: Umm, but we use an alternative version of contract as the short answer.\nSkeba, Nika: Don't think.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah.\nSkeba, Nika: Thanks for for providing that are interesting.\nAlan Bone: Yeah.\nFletcher, Sam: Did you say you're 9500 is still in the in the shop?\nAlan Bone: Yes, it's still out Fluke service, yeah.\nFletcher, Sam: And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?\nAlan Bone: Well, my last correspondence was from Clarence Williams on the 18th.\nAlan Bone: So week ago yesterday and I I said to him, it has been over a month since I heard back from you.\nAlan Bone: At this point, my frustration is escalating.\nAlan Bone: What do I need to get it?\nAlan Bone: What do I need to do to get updates on our calibrator?\nAlan Bone: It has been up Fluke since December.\nAlan Bone: We need a solution to this problem.\nAlan Bone: Please let me know what is being done.\nAlan Bone: I heard back from him and he said sorry about that.\nAlan Bone: Looks like the technician has replaced a couple of different parts and the issue has not been resolved.\nAlan Bone: He has another part on order.\nAlan Bone: I have reached out to the parts team for an ETA.\nAlan Bone: We'll keep you posted.\nAlan Bone: Umm.\nAlan Bone: To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.\nAlan Bone: Or I could wait another gin.\nAlan Bone: I could wait again for another two weeks before I reach out to him again.\nAlan Bone: So honestly, I'm confident it's out.\nAlan Bone: Fluke.\nAlan Bone: I'm confident they're trying to fix the problem.\nAlan Bone: Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.\nFletcher, Sam: Mm-hmm.\nAlan Bone: Yeah, I hate to chuckle cause that's that sounds funny to me, but.\nAlan Bone: That's kind of the big picture for me, you know?\nAlan Bone: And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.\nAlan Bone: Just wait.\nAlan Bone: Sorry.\nAlan Bone: Umm, kind of deal with that answer and and sometimes that might be the case.\nAlan Bone: But why?\nAlan Bone: At this point I'm not getting a weekly update.\nAlan Bone: Hey, this is where we're at.\nAlan Bone: Sorry this is, you know, we haven't gotten past this.\nAlan Bone: We're still waiting on a part and this is where it's coming from.\nAlan Bone: That would be simple to me.\nAlan Bone: That's what my customers would expect me to give them if I had one of their instruments.\nAlan Bone: Umm.\nAlan Bone: And so yeah, I don't know if that answers what you were looking for, but.\nFletcher, Sam: Yeah.\nFletcher, Sam: Oh, yeah. Yeah.\nFletcher, Sam: Definitely, yeah.\nFletcher, Sam: Thank you and thank you for sharing that.\nAlan Bone: Yep.\nFletcher, Sam: Umm, but I I have actually.\nAlan Bone: By the way, I did know that I did not accept this so that I could pitch my 9500 problems.\nAlan Bone: I that wasn't.\nAlan Bone: That wasn't my goal.\nAlan Bone: From this this phone call so.\nFletcher, Sam: Ohh yeah absolutely.\nAlan Bone: Sure.\nFletcher, Sam: I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.\nFletcher, Sam: Umm to to to help us understand like where where some of the pain points are.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, it's.\nFletcher, Sam: And uh, you know.\nFletcher, Sam: So yeah. Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you very much for for sharing that with us.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, yeah, definitely.\nSkeba, Nika: Don't apologize, because that's definitely on our end.\nSkeba, Nika: And these are things like we're trying to improve.\nSkeba, Nika: So it's like anything you have that is a problem.\nSkeba, Nika: We would definitely want to know about it because you don't want things to to improve.\nAlan Bone: Yeah.\nAlan Bone: Yeah, we all need that, don't we? So.\nFletcher, Sam: Is there anything else?\nFletcher, Sam: Jordan.\nFletcher, Sam: Nika give anymore anymore questions for you.\nSkeba, Nika: Now.\nKraski, Jordan: Yeah, nothing on my end.\nFletcher, Sam: Alan, I I really want to thank you for taking the time out of your day to to answer her questions.\nFletcher, Sam: Is there anything else you want to add before we let you go?\nAlan Bone: No, no, I I I do a.\nAlan Bone: I appreciate books attention and and and typically when there's a problem or I need help.\nAlan Bone: Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.\nAlan Bone: Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.\nAlan Bone: Larry Renda is one of our self, the territory sales manager.\nAlan Bone: I know he's been out of town.\nAlan Bone: Umm.\nAlan Bone: Last week, Umm Tim Francis.\nAlan Bone: Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.\nAlan Bone: Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.\nAlan Bone: But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?\nAlan Bone: I understand that might be available now, which it wasn't that when we first purchased it.\nAlan Bone: Umm, it took a week and 1\/2 to get that number of $1500, which I knew about what it was gonna cost.\nAlan Bone: But occasionally I'm just a little surprised by that.\nAlan Bone: I'm thinking OK, I would think a failed person is going to respond.\nAlan Bone: Boom.\nFletcher, Sam: Yeah, yeah, absolutely.\nAlan Bone: You know when available, so those sometimes I'm a little surprised.\nFletcher, Sam: But a week and 1\/2 it like that does sound like a long time.\nAlan Bone: Yeah.\nFletcher, Sam: And thank you for sharing that to you, because I I will, I will absolutely be passing on along.\nAlan Bone: Yeah, but that's it.\nAlan Bone: I mean, I I really, I really like working with fluke, you know?\nAlan Bone: I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.\nAlan Bone: And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.\nAlan Bone: And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.\nFletcher, Sam: Yeah. Absolutely.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you for saying that.\nFletcher, Sam: Umm well, Alan, thank you so much for again.\nFletcher, Sam: Thank you for the time.\nAlan Bone: Yeah.\nFletcher, Sam: And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.\nAlan Bone: And.\nFletcher, Sam: So yeah, always available to you as well.\nAlan Bone: Grant stored in the Nika.\nSkeba, Nika: Uh, thank you so much, Alan.\nFletcher, Sam: You know, think about.\nKraski, Jordan: Thank you.\nKraski, Jordan: Have a good rest of your day.\nAlan Bone: OK, you too.\nFletcher, Sam: Bye now.\nAlan Bone: Bye bye."}]} [23-Jul-2024 20:16:33 UTC] PHP Warning: mysqli::__construct(): php_network_getaddresses: getaddrinfo for your_servername failed: Name or service not known in /home/airezy/public_html/pmm/process-conversation.php on line 23 [23-Jul-2024 20:16:33 UTC] PHP Fatal error: Uncaught mysqli_sql_exception: php_network_getaddresses: getaddrinfo for your_servername failed: Name or service not known in /home/airezy/public_html/pmm/process-conversation.php:23 Stack trace: #0 /home/airezy/public_html/pmm/process-conversation.php(23): mysqli->__construct('your_servername', 'your_username', 'your_password', 'your_database') #1 {main} thrown in /home/airezy/public_html/pmm/process-conversation.php on line 23 [23-Jul-2024 20:16:33 UTC] PHP Warning: mysqli::__construct(): php_network_getaddresses: getaddrinfo for your_servername failed: Name or service not known in /home/airezy/public_html/pmm/process-conversation.php on line 23 [23-Jul-2024 20:16:33 UTC] PHP Fatal error: Uncaught mysqli_sql_exception: php_network_getaddresses: getaddrinfo for your_servername failed: Name or service not known in /home/airezy/public_html/pmm/process-conversation.php:23 Stack trace: #0 /home/airezy/public_html/pmm/process-conversation.php(23): mysqli->__construct('your_servername', 'your_username', 'your_password', 'your_database') #1 {main} thrown in /home/airezy/public_html/pmm/process-conversation.php on line 23 [23-Jul-2024 20:17:17 UTC] Invalid input data: [23-Jul-2024 20:17:17 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief summary of the conversation.\",painPoints: [\n\n{issue: \"Description of the pain point.\",\n\n details: \"Details.\"\n\n},\n],productsMentioned: {FlukeProducts: [\n\n \"List of Fluke products mentioned.\"\n\n],competitorProducts: [\n\n \"List of competitor products mentioned.\"\n\n],otherEquipment: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: Fletcher, Sam: Call or anything.\nFletcher, Sam: We're really here to learn and to just hear about your experience and please be a be as candidates.\nFletcher, Sam: You want.\nFletcher, Sam: This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.\nAlan Bone: OK.\nFletcher, Sam: Umm Jordan.\nFletcher, Sam: I I believe you're taking notes. Are you?\nFletcher, Sam: Are you set up to do that?\nFletcher, Sam: Perfect.\nKraski, Jordan: Yes, I am nice to meet you, Alan.\nAlan Bone: Thanks you too.\nFletcher, Sam: So the first question I wanted to start off is what's your role and and how long have you been in it?\nAlan Bone: So my role right now, my official title is President.\nAlan Bone: I've been with Western states since 1995, so coming up on 30 years in February.\nAlan Bone: Umm, I started out with the company we were four or five employees and I was a a learning technician.\nAlan Bone: I didn't know him about the industry.\nSkeba, Nika: The nothing?\nSkeba, Nika: Yeah, nothing.\nAlan Bone: I was actually taking it a class of the Community College where the owner was also enrolled.\nSkeba, Nika: OK.\nAlan Bone: And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.\nSkeba, Nika: And that's.\nAlan Bone: And I've been at a bench as a Cal tech.\nSkeba, Nika: Downtown.\nSkeba, Nika: I don't know.\nAlan Bone: I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.\nSkeba, Nika: Ohh.\nSkeba, Nika: Yeah, yeah, yeah.\nSkeba, Nika: So I basically that what the hell did?\nAlan Bone: Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.\nAlan Bone: And so I still enjoy that.\nSkeba, Nika: I don't think, OK, you see it?\nAlan Bone: The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.\nSkeba, Nika: Right.\nAlan Bone: So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.\nSkeba, Nika: Well.\nFletcher, Sam: Have fun.\nFletcher, Sam: How?\nFletcher, Sam: How much?\nFletcher, Sam: What?\nSkeba, Nika: So.\nFletcher, Sam: What's the geographical reach for you you serve?\nAlan Bone: We serve.\nAlan Bone: I don't know what you're familiarity is of Utah, but we go ohh, I would guess.\nSkeba, Nika: OK.\nSkeba, Nika: Ohh yeah, it's like I don't everything.\nSkeba, Nika: Yeah, one thing.\nSkeba, Nika: Right.\nSkeba, Nika: Right.\nAlan Bone: Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.\nSkeba, Nika: Yeah.\nSkeba, Nika: Ever since then, like five?\nAlan Bone: And so I'm North and South or east and West are in east and West.\nSkeba, Nika: Yeah, they're.\nAlan Bone: We probably we go up in the Park City and then out South to Twila.\nSkeba, Nika: And that's all.\nAlan Bone: And so mostly just here in the mountain, you know, area of Lake but.\nSkeba, Nika: But yeah, like people.\nAlan Bone: We get a little further with some of our field service work, but we try not to do that.\nAlan Bone: We don't focus on that.\nAlan Bone: We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.\nAlan Bone: But we we really try to stay clear of that.\nAlan Bone: It's not very profitable for us based on the travel and the time factor.\nFletcher, Sam: Right, right.\nFletcher, Sam: Right.\nFletcher, Sam: I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?\nFletcher, Sam: He's a dimensional too.\nAlan Bone: Yeah, we do.\nAlan Bone: We do all of those.\nAlan Bone: We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.\nAlan Bone: And so outside of that, we have some high, high resistance high voltage testers.\nAlan Bone: But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.\nAlan Bone: Vironment umm.\nAlan Bone: We have temperature data loggers to our field.\nAlan Bone: Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.\nAlan Bone: So we can go up to 30,000 in force for both pressure and or tension and compression.\nFletcher, Sam: Awesome, yeah.\nAlan Bone: We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.\nAlan Bone: The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.\nAlan Bone: But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.\nAlan Bone: 98 or so, we got into the electronic world.\nAlan Bone: So not long after I started, we hired a couple.\nAlan Bone: We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.\nAlan Bone: Umm.\nAlan Bone: And and so that's we've been doing electronic Cal since then.\nFletcher, Sam: I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.\nAlan Bone: Sure.\nAlan Bone: Umm.\nAlan Bone: In our in our electronics lab, we we have a Fluke 5520, we have a.\nAlan Bone: Fluke 5730A.\nAlan Bone: Fluke 8508 A Fluke.\nAlan Bone: 8588 Fluke 5560 that we just got earlier this year?\nAlan Bone: Umm we have.\nAlan Bone: Ohh, what other food devices?\nAlan Bone: We have a handful of Fluke documenting process calibrators that we use in the field.\nAlan Bone: Umm, we have Fluke temperature baths.\nAlan Bone: We have a a Fluke heart scientific black stack.\nAlan Bone: We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.\nAlan Bone: We have a couple of those.\nAlan Bone: Umm, we have some Fluke PRT.\nAlan Bone: Let's see anything else there that are this Fluke?\nAlan Bone: We have a few, a few.\nAlan Bone: We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.\nAlan Bone: I just learned but.\nAlan Bone: And then we have some Fluke modules that we also use in the field pressure modules.\nFletcher, Sam: For the for the 754.\nAlan Bone: Yes.\nFletcher, Sam: Nice.\nAlan Bone: Yeah.\nAlan Bone: And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.\nAlan Bone: The text in the field use the 750, fours and 753.\nFletcher, Sam: Do you are you a Fluke shop or do you have any of our our computer competitor products there?\nAlan Bone: And yeah, we have some of the competitor stuff.\nAlan Bone: We have some additel modules, pressure standards we have.\nAlan Bone: Let's see.\nAlan Bone: We have some adjuvant key state benchtop meters 34461.\nAlan Bone: We have.\nAlan Bone: Some older function generator HP items. Umm.\nAlan Bone: I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.\nAlan Bone: But predominantly our major Cal equipment.\nAlan Bone: Umm, calibration equipment?\nAlan Bone: Is is Fluke products.\nFletcher, Sam: You mentioned this.\nAlan Bone: That's.\nFletcher, Sam: I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.\nFletcher, Sam: So what when you were, when did you get those?\nFletcher, Sam: Have you had those for a while?\nAlan Bone: Yeah, we have.\nAlan Bone: We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.\nAlan Bone: Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.\nAlan Bone: And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.\nFletcher, Sam: Have you been looking at any of the out of Tel dry wells?\nAlan Bone: I'm not currently I.\nAlan Bone: I know they're out there, I know.\nAlan Bone: They like to push them on us a little bit.\nAlan Bone: I will.\nAlan Bone: I will say I like out of tills, pressure options, options better than Luke's pressure modules.\nAlan Bone: Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.\nAlan Bone: There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.\nAlan Bone: And that's just the the the the cable connection.\nFletcher, Sam: Umm.\nAlan Bone: I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.\nAlan Bone: That's just a waste in my for me so.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.\nAlan Bone: I'm replacing them without a fill.\nFletcher, Sam: Gotcha. Gotcha.\nFletcher, Sam: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the feedback on that.\nFletcher, Sam: Ohh I'll definitely share that with the team.\nAlan Bone: Yeah.\nFletcher, Sam: Umm what?\nFletcher, Sam: I I I thought you had a 5560 would, would that be the most recent calibrating purchased?\nAlan Bone: Yeah.\nAlan Bone: That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.\nFletcher, Sam: How was your experience like doing the research for that?\nFletcher, Sam: Like did you?\nFletcher, Sam: Did you do your research?\nFletcher, Sam: Really in the web?\nFletcher, Sam: Or were you contacted by a salesperson?\nFletcher, Sam: Like what?\nFletcher, Sam: What can you describe that experience to me as much as you remember it?\nAlan Bone: Yeah, I'm trying to remember exactly how I first learned about it.\nAlan Bone: Number if it was something online or.\nAlan Bone: Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.\nAlan Bone: And so we knew we needed to replace that with something.\nAlan Bone: And we're looking at the 55 twenties series.\nAlan Bone: Obviously the 22 and then I think he either got an email or something online.\nAlan Bone: I don't think it was originally Sales that reach out reached out to me.\nAlan Bone: Umm, but then we just started?\nAlan Bone: I inquired through Sales what was available.\nAlan Bone: They actually, I think they came by with a demo, the local sales Rep.\nAlan Bone: And no, I shouldn't remember his name.\nAlan Bone: But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.\nAlan Bone: We thought, OK, that's that's what we need.\nAlan Bone: That's our best solution at replacing and this 9100 and going forward so.\nFletcher, Sam: Of the of Phillip, scope calibration is kind of your your primary interest for it.\nAlan Bone: I no the the the meter portion of it cause our 5520 we have the scope option as well.\nAlan Bone: Umm, we also have a Fluke or wave tech 9500.\nAlan Bone: I don't think I mentioned that in the beginning.\nAlan Bone: Why?\nAlan Bone: Why didn't mention that?\nAlan Bone: I think it's because it's been in Fluke possession since December.\nFletcher, Sam: Ohh.\nAlan Bone: So I was thinking on our bench.\nAlan Bone: I was thinking on our bench of what we have and that's currently not here.\nAlan Bone: That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.\nFletcher, Sam: I mean, this is your time to to share.\nAlan Bone: She.\nFletcher, Sam: So if if you would like to share something, we'll definitely happy to listen.\nAlan Bone: Yeah, well, interestingly enough, we, we we do use met Cal.\nAlan Bone: I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.\nAlan Bone: Umm.\nAlan Bone: And we've been using that for a number of years now.\nAlan Bone: But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.\nAlan Bone: When it came back, met Cal wouldn't talk to it correctly anymore.\nAlan Bone: So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.\nAlan Bone: So the engineers could try to determine whether or not where the disconnect was.\nAlan Bone: Why?\nAlan Bone: Why Matt Cow wasn't talking to it was the firmware issue.\nAlan Bone: Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.\nAlan Bone: They had it for three or four weeks.\nAlan Bone: Determined what the problem was.\nAlan Bone: We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.\nAlan Bone: So we've got it sent back to Fluke in January or some I can't remember the time frame now.\nAlan Bone: And since then, they've been trying to get it to work again.\nAlan Bone: And so I've been without my oscillioscope calibrator.\nAlan Bone: Since then I've been working with and I and I do appreciate it.\nAlan Bone: I I have been in contact with Clarence.\nAlan Bone: I forget his last name.\nAlan Bone: He's in service. Umm.\nAlan Bone: Let me just I'm just scrolling through sending emails here.\nAlan Bone: Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.\nAlan Bone: So my my updates are not very quick, but I know they've been and to get up to work.\nAlan Bone: My fear is it's a 90.\nAlan Bone: You know, it's a 9500.\nAlan Bone: It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.\nAlan Bone: I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?\nAlan Bone: I love the product.\nAlan Bone: We will always buy Fluke product.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.\nAlan Bone: You know you can't control every instrument and shipping.\nAlan Bone: Who knows what happens in shipping?\nAlan Bone: Umm, you never know, but those types of issues.\nAlan Bone: Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.\nAlan Bone: You know that it I have to reach back out to Clarence every time I want an update.\nAlan Bone: And I'm like, hey, you know, we're seven months.\nAlan Bone: I shouldn't.\nAlan Bone: It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.\nAlan Bone: It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.\nFletcher, Sam: Yeah, yeah, yeah.\nFletcher, Sam: Thank you for.\nAlan Bone: Yeah.\nFletcher, Sam: Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.\nAlan Bone: Yes.\nFletcher, Sam: I'll definitely share your feedback with our team.\nFletcher, Sam: That's been working on service.\nAlan Bone: Yeah.\nFletcher, Sam: Umm, changing the the topic just a little bit? Umm.\nAlan Bone: Yeah.\nFletcher, Sam: You mentioned that you are.\nFletcher, Sam: You mentioned you found email from us, so I I take it you're an email subscriber.\nAlan Bone: Yes.\nFletcher, Sam: Uh, do you look at any any of our social media?\nFletcher, Sam: Are you subscribed to any like LinkedIn or Facebook or anything like that too?\nAlan Bone: I am on LinkedIn and Facebook but I don't.\nAlan Bone: I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.\nAlan Bone: Typically, if I'm looking for something occasionally I'll follow a link on an email.\nAlan Bone: For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.\nAlan Bone: And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.\nAlan Bone: I don't use social media necessarily to track I I will occasionally I might be subscribed to.\nAlan Bone: Gusts Weekly, Monday metrology something.\nFletcher, Sam: Metrology Monday, yeah.\nAlan Bone: Yeah.\nAlan Bone: There you go.\nAlan Bone: There you go.\nAlan Bone: But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.\nAlan Bone: I'll.\nAlan Bone: I'll watch it, you know, or read it.\nAlan Bone: And if that's what you're asking, but.\nFletcher, Sam: Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?\nFletcher, Sam: If there's something, is there a type of content that we're not creating that you think would be really valuable to you?\nAlan Bone: Umm, that's a good question.\nAlan Bone: I don't know of anything that I have thought of.\nAlan Bone: Ohh, I wish I would have learned about this sooner.\nAlan Bone: You know, I think for the most part, the things that are critical for me, umm, like Michael.\nAlan Bone: I know I'll get emails about metcal updates and and that's always helpful.\nAlan Bone: That's that's kind of a newer thing.\nAlan Bone: Umm that it's helpful.\nAlan Bone: I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.\nAlan Bone: Yeah.\nAlan Bone: Umm.\nFletcher, Sam: If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?\nAlan Bone: Umm.\nAlan Bone: Yes.\nAlan Bone: Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.\nAlan Bone: Patching, but from an entry level type tech per position.\nAlan Bone: I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.\nAlan Bone: My bench texts aren't the one looking at buying new equipment.\nAlan Bone: That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.\nAlan Bone: I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?\nAlan Bone: Umm I'm.\nAlan Bone: I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.\nAlan Bone: You know.\nAlan Bone: Uh.\nAlan Bone: A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.\nFletcher, Sam: Umm.\nAlan Bone: I think that would be potentially useful.\nAlan Bone: Maybe from that perspective.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the answer there.\nFletcher, Sam: Yeah.\nFletcher, Sam: Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.\nAlan Bone: And that has its own place.\nAlan Bone: I get that I wouldn't say that, you know, I don't.\nAlan Bone: I don't.\nAlan Bone: I don't think that should go away, but it's not applicable to me from a handheld perspective.\nAlan Bone: You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.\nAlan Bone: I just normally those just get deleted without even me looking at them.\nFletcher, Sam: Right, right, right.\nFletcher, Sam: Umm do you do you use the website like do, do you?\nFletcher, Sam: Or do you?\nFletcher, Sam: Do you see your text like you like?\nFletcher, Sam: Googling to get answers to like you know how to resolve questions.\nFletcher, Sam: Or do you think the knowledge base or anything like that it?\nAlan Bone: Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.\nAlan Bone: I use the qubit website umm and and my.\nAlan Bone: I know my texts are on there.\nAlan Bone: We use.\nAlan Bone: We use flutes.\nAlan Bone: Temperature conversion?\nAlan Bone: Umm.\nAlan Bone: Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.\nFletcher, Sam: So the the calculators.\nFletcher, Sam: Uh, do you like, would you say it's like a blog or the product pages and manuals?\nFletcher, Sam: Is there anything that stands out there?\nAlan Bone: Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.\nAlan Bone: That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?\nAlan Bone: And so, and they're readily available.\nAlan Bone: Umm.\nAlan Bone: And so that is that is something we used frequently.\nFletcher, Sam: Well, I think I really appreciate you taking the time for these.\nFletcher, Sam: I I wanted to see if Jordan or Nika, if you had any any questions for Alan.\nKraski, Jordan: I did actually on that last plane you mentioned.\nKraski, Jordan: You want your.\nKraski, Jordan: You need to be able to find the manuals quickly.\nKraski, Jordan: Is that why is that?\nKraski, Jordan: Is that if something is broken or if there's like a procedure that you're trying to do with the product?\nAlan Bone: Yeah.\nKraski, Jordan: Like what are the key, I guess like what are you using the manuals for to supply?\nAlan Bone: Good question.\nAlan Bone: Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.\nAlan Bone: And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.\nAlan Bone: And how do I set up the instrument?\nAlan Bone: Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.\nAlan Bone: OK, I've got this power analyzer.\nAlan Bone: How do I need to configure it to take this reading?\nAlan Bone: Umm, so normally it's it's set up, it's often specifications.\nAlan Bone: Umm.\nAlan Bone: And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.\nAlan Bone: And if it you know if it applies so.\nKraski, Jordan: OK.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nKraski, Jordan: I do have another one too.\nKraski, Jordan: Ah, I just like as a AI becoming increasingly more popular.\nKraski, Jordan: Or are you?\nKraski, Jordan: Or do you notice like any of your texts using AI in the workplace?\nKraski, Jordan: And how are they doing that?\nKraski, Jordan: Is that something that Fluke could generate?\nKraski, Jordan: Something AI related to help you with your jobs.\nKraski, Jordan: Or is there a way that you're using AI right now?\nAlan Bone: Yeah.\nAlan Bone: OK, good.\nAlan Bone: Yeah, good question.\nAlan Bone: I don't.\nAlan Bone: To my knowledge, our text to using it more just as a resource to answer questions.\nAlan Bone: Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.\nAlan Bone: I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.\nAlan Bone: But we're definitely not using it much yet.\nAlan Bone: Umm, I would say it's more just.\nAlan Bone: Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.\nAlan Bone: I I will say I have.\nAlan Bone: Umm use chat GPT to get it to respond.\nAlan Bone: You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.\nAlan Bone: So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.\nKraski, Jordan: OK.\nKraski, Jordan: That's really helpful.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Because it's you.\nFletcher, Sam: Did you have any questions?\nSkeba, Nika: Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.\nSkeba, Nika: And I'm just curious, like what then?\nSkeba, Nika: Is your is your alternative.\nAlan Bone: Yes.\nSkeba, Nika: You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?\nAlan Bone: Yeah, that's a good question because it's something we have had to face.\nAlan Bone: Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.\nAlan Bone: So I had to send that to Fluke for calibration and it was gone for over a month.\nAlan Bone: Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.\nAlan Bone: There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.\nAlan Bone: Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.\nAlan Bone: I would guess 10 to 20% of the time I got up to work.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah, that's the thing.\nAlan Bone: And so in most cases, Nika, what we would do is if we found an alternative, we would use it.\nAlan Bone: If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.\nAlan Bone: The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.\nAlan Bone: That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.\nSkeba, Nika: There's.\nAlan Bone: The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.\nSkeba, Nika: Yeah.\nAlan Bone: When you're instrument comes back umm.\nSkeba, Nika: Yeah.\nSkeba, Nika: It's.\nAlan Bone: I'm I'm mostly for a stable signal and its resolution.\nSkeba, Nika: Others quiet, yeah.\nSkeba, Nika: Thanks.\nSkeba, Nika: Bye.\nAlan Bone: Umm, but we use an alternative version of contract as the short answer.\nSkeba, Nika: Don't think.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah.\nSkeba, Nika: Thanks for for providing that are interesting.\nAlan Bone: Yeah.\nFletcher, Sam: Did you say you're 9500 is still in the in the shop?\nAlan Bone: Yes, it's still out Fluke service, yeah.\nFletcher, Sam: And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?\nAlan Bone: Well, my last correspondence was from Clarence Williams on the 18th.\nAlan Bone: So week ago yesterday and I I said to him, it has been over a month since I heard back from you.\nAlan Bone: At this point, my frustration is escalating.\nAlan Bone: What do I need to get it?\nAlan Bone: What do I need to do to get updates on our calibrator?\nAlan Bone: It has been up Fluke since December.\nAlan Bone: We need a solution to this problem.\nAlan Bone: Please let me know what is being done.\nAlan Bone: I heard back from him and he said sorry about that.\nAlan Bone: Looks like the technician has replaced a couple of different parts and the issue has not been resolved.\nAlan Bone: He has another part on order.\nAlan Bone: I have reached out to the parts team for an ETA.\nAlan Bone: We'll keep you posted.\nAlan Bone: Umm.\nAlan Bone: To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.\nAlan Bone: Or I could wait another gin.\nAlan Bone: I could wait again for another two weeks before I reach out to him again.\nAlan Bone: So honestly, I'm confident it's out.\nAlan Bone: Fluke.\nAlan Bone: I'm confident they're trying to fix the problem.\nAlan Bone: Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.\nFletcher, Sam: Mm-hmm.\nAlan Bone: Yeah, I hate to chuckle cause that's that sounds funny to me, but.\nAlan Bone: That's kind of the big picture for me, you know?\nAlan Bone: And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.\nAlan Bone: Just wait.\nAlan Bone: Sorry.\nAlan Bone: Umm, kind of deal with that answer and and sometimes that might be the case.\nAlan Bone: But why?\nAlan Bone: At this point I'm not getting a weekly update.\nAlan Bone: Hey, this is where we're at.\nAlan Bone: Sorry this is, you know, we haven't gotten past this.\nAlan Bone: We're still waiting on a part and this is where it's coming from.\nAlan Bone: That would be simple to me.\nAlan Bone: That's what my customers would expect me to give them if I had one of their instruments.\nAlan Bone: Umm.\nAlan Bone: And so yeah, I don't know if that answers what you were looking for, but.\nFletcher, Sam: Yeah.\nFletcher, Sam: Oh, yeah. Yeah.\nFletcher, Sam: Definitely, yeah.\nFletcher, Sam: Thank you and thank you for sharing that.\nAlan Bone: Yep.\nFletcher, Sam: Umm, but I I have actually.\nAlan Bone: By the way, I did know that I did not accept this so that I could pitch my 9500 problems.\nAlan Bone: I that wasn't.\nAlan Bone: That wasn't my goal.\nAlan Bone: From this this phone call so.\nFletcher, Sam: Ohh yeah absolutely.\nAlan Bone: Sure.\nFletcher, Sam: I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.\nFletcher, Sam: Umm to to to help us understand like where where some of the pain points are.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, it's.\nFletcher, Sam: And uh, you know.\nFletcher, Sam: So yeah. Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you very much for for sharing that with us.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, yeah, definitely.\nSkeba, Nika: Don't apologize, because that's definitely on our end.\nSkeba, Nika: And these are things like we're trying to improve.\nSkeba, Nika: So it's like anything you have that is a problem.\nSkeba, Nika: We would definitely want to know about it because you don't want things to to improve.\nAlan Bone: Yeah.\nAlan Bone: Yeah, we all need that, don't we? So.\nFletcher, Sam: Is there anything else?\nFletcher, Sam: Jordan.\nFletcher, Sam: Nika give anymore anymore questions for you.\nSkeba, Nika: Now.\nKraski, Jordan: Yeah, nothing on my end.\nFletcher, Sam: Alan, I I really want to thank you for taking the time out of your day to to answer her questions.\nFletcher, Sam: Is there anything else you want to add before we let you go?\nAlan Bone: No, no, I I I do a.\nAlan Bone: I appreciate books attention and and and typically when there's a problem or I need help.\nAlan Bone: Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.\nAlan Bone: Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.\nAlan Bone: Larry Renda is one of our self, the territory sales manager.\nAlan Bone: I know he's been out of town.\nAlan Bone: Umm.\nAlan Bone: Last week, Umm Tim Francis.\nAlan Bone: Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.\nAlan Bone: Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.\nAlan Bone: But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?\nAlan Bone: I understand that might be available now, which it wasn't that when we first purchased it.\nAlan Bone: Umm, it took a week and 1\/2 to get that number of $1500, which I knew about what it was gonna cost.\nAlan Bone: But occasionally I'm just a little surprised by that.\nAlan Bone: I'm thinking OK, I would think a failed person is going to respond.\nAlan Bone: Boom.\nFletcher, Sam: Yeah, yeah, absolutely.\nAlan Bone: You know when available, so those sometimes I'm a little surprised.\nFletcher, Sam: But a week and 1\/2 it like that does sound like a long time.\nAlan Bone: Yeah.\nFletcher, Sam: And thank you for sharing that to you, because I I will, I will absolutely be passing on along.\nAlan Bone: Yeah, but that's it.\nAlan Bone: I mean, I I really, I really like working with fluke, you know?\nAlan Bone: I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.\nAlan Bone: And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.\nAlan Bone: And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.\nFletcher, Sam: Yeah. Absolutely.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you for saying that.\nFletcher, Sam: Umm well, Alan, thank you so much for again.\nFletcher, Sam: Thank you for the time.\nAlan Bone: Yeah.\nFletcher, Sam: And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.\nAlan Bone: And.\nFletcher, Sam: So yeah, always available to you as well.\nAlan Bone: Grant stored in the Nika.\nSkeba, Nika: Uh, thank you so much, Alan.\nFletcher, Sam: You know, think about.\nKraski, Jordan: Thank you.\nKraski, Jordan: Have a good rest of your day.\nAlan Bone: OK, you too.\nFletcher, Sam: Bye now.\nAlan Bone: Bye bye."}]} [23-Jul-2024 20:27:56 UTC] Invalid input data: [23-Jul-2024 20:27:56 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"three sentence brief summary of the conversation.\",painPoints: [\n\n{issue: \"Description of the pain point.\",\n\n details: \"Details.\"\n\n},\n],productsMentioned: {FlukeProducts: [\n\n \"List of Fluke products mentioned.\"\n\n],competitorProducts: [\n\n \"List of competitor products mentioned.\"\n\n],otherEquipment: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: Fletcher, Sam: Call or anything.\nFletcher, Sam: We're really here to learn and to just hear about your experience and please be a be as candidates.\nFletcher, Sam: You want.\nFletcher, Sam: This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.\nAlan Bone: OK.\nFletcher, Sam: Umm Jordan.\nFletcher, Sam: I I believe you're taking notes. Are you?\nFletcher, Sam: Are you set up to do that?\nFletcher, Sam: Perfect.\nKraski, Jordan: Yes, I am nice to meet you, Alan.\nAlan Bone: Thanks you too.\nFletcher, Sam: So the first question I wanted to start off is what's your role and and how long have you been in it?\nAlan Bone: So my role right now, my official title is President.\nAlan Bone: I've been with Western states since 1995, so coming up on 30 years in February.\nAlan Bone: Umm, I started out with the company we were four or five employees and I was a a learning technician.\nAlan Bone: I didn't know him about the industry.\nSkeba, Nika: The nothing?\nSkeba, Nika: Yeah, nothing.\nAlan Bone: I was actually taking it a class of the Community College where the owner was also enrolled.\nSkeba, Nika: OK.\nAlan Bone: And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.\nSkeba, Nika: And that's.\nAlan Bone: And I've been at a bench as a Cal tech.\nSkeba, Nika: Downtown.\nSkeba, Nika: I don't know.\nAlan Bone: I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.\nSkeba, Nika: Ohh.\nSkeba, Nika: Yeah, yeah, yeah.\nSkeba, Nika: So I basically that what the hell did?\nAlan Bone: Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.\nAlan Bone: And so I still enjoy that.\nSkeba, Nika: I don't think, OK, you see it?\nAlan Bone: The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.\nSkeba, Nika: Right.\nAlan Bone: So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.\nSkeba, Nika: Well.\nFletcher, Sam: Have fun.\nFletcher, Sam: How?\nFletcher, Sam: How much?\nFletcher, Sam: What?\nSkeba, Nika: So.\nFletcher, Sam: What's the geographical reach for you you serve?\nAlan Bone: We serve.\nAlan Bone: I don't know what you're familiarity is of Utah, but we go ohh, I would guess.\nSkeba, Nika: OK.\nSkeba, Nika: Ohh yeah, it's like I don't everything.\nSkeba, Nika: Yeah, one thing.\nSkeba, Nika: Right.\nSkeba, Nika: Right.\nAlan Bone: Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.\nSkeba, Nika: Yeah.\nSkeba, Nika: Ever since then, like five?\nAlan Bone: And so I'm North and South or east and West are in east and West.\nSkeba, Nika: Yeah, they're.\nAlan Bone: We probably we go up in the Park City and then out South to Twila.\nSkeba, Nika: And that's all.\nAlan Bone: And so mostly just here in the mountain, you know, area of Lake but.\nSkeba, Nika: But yeah, like people.\nAlan Bone: We get a little further with some of our field service work, but we try not to do that.\nAlan Bone: We don't focus on that.\nAlan Bone: We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.\nAlan Bone: But we we really try to stay clear of that.\nAlan Bone: It's not very profitable for us based on the travel and the time factor.\nFletcher, Sam: Right, right.\nFletcher, Sam: Right.\nFletcher, Sam: I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?\nFletcher, Sam: He's a dimensional too.\nAlan Bone: Yeah, we do.\nAlan Bone: We do all of those.\nAlan Bone: We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.\nAlan Bone: And so outside of that, we have some high, high resistance high voltage testers.\nAlan Bone: But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.\nAlan Bone: Vironment umm.\nAlan Bone: We have temperature data loggers to our field.\nAlan Bone: Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.\nAlan Bone: So we can go up to 30,000 in force for both pressure and or tension and compression.\nFletcher, Sam: Awesome, yeah.\nAlan Bone: We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.\nAlan Bone: The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.\nAlan Bone: But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.\nAlan Bone: 98 or so, we got into the electronic world.\nAlan Bone: So not long after I started, we hired a couple.\nAlan Bone: We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.\nAlan Bone: Umm.\nAlan Bone: And and so that's we've been doing electronic Cal since then.\nFletcher, Sam: I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.\nAlan Bone: Sure.\nAlan Bone: Umm.\nAlan Bone: In our in our electronics lab, we we have a Fluke 5520, we have a.\nAlan Bone: Fluke 5730A.\nAlan Bone: Fluke 8508 A Fluke.\nAlan Bone: 8588 Fluke 5560 that we just got earlier this year?\nAlan Bone: Umm we have.\nAlan Bone: Ohh, what other food devices?\nAlan Bone: We have a handful of Fluke documenting process calibrators that we use in the field.\nAlan Bone: Umm, we have Fluke temperature baths.\nAlan Bone: We have a a Fluke heart scientific black stack.\nAlan Bone: We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.\nAlan Bone: We have a couple of those.\nAlan Bone: Umm, we have some Fluke PRT.\nAlan Bone: Let's see anything else there that are this Fluke?\nAlan Bone: We have a few, a few.\nAlan Bone: We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.\nAlan Bone: I just learned but.\nAlan Bone: And then we have some Fluke modules that we also use in the field pressure modules.\nFletcher, Sam: For the for the 754.\nAlan Bone: Yes.\nFletcher, Sam: Nice.\nAlan Bone: Yeah.\nAlan Bone: And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.\nAlan Bone: The text in the field use the 750, fours and 753.\nFletcher, Sam: Do you are you a Fluke shop or do you have any of our our computer competitor products there?\nAlan Bone: And yeah, we have some of the competitor stuff.\nAlan Bone: We have some additel modules, pressure standards we have.\nAlan Bone: Let's see.\nAlan Bone: We have some adjuvant key state benchtop meters 34461.\nAlan Bone: We have.\nAlan Bone: Some older function generator HP items. Umm.\nAlan Bone: I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.\nAlan Bone: But predominantly our major Cal equipment.\nAlan Bone: Umm, calibration equipment?\nAlan Bone: Is is Fluke products.\nFletcher, Sam: You mentioned this.\nAlan Bone: That's.\nFletcher, Sam: I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.\nFletcher, Sam: So what when you were, when did you get those?\nFletcher, Sam: Have you had those for a while?\nAlan Bone: Yeah, we have.\nAlan Bone: We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.\nAlan Bone: Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.\nAlan Bone: And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.\nFletcher, Sam: Have you been looking at any of the out of Tel dry wells?\nAlan Bone: I'm not currently I.\nAlan Bone: I know they're out there, I know.\nAlan Bone: They like to push them on us a little bit.\nAlan Bone: I will.\nAlan Bone: I will say I like out of tills, pressure options, options better than Luke's pressure modules.\nAlan Bone: Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.\nAlan Bone: There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.\nAlan Bone: And that's just the the the the cable connection.\nFletcher, Sam: Umm.\nAlan Bone: I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.\nAlan Bone: That's just a waste in my for me so.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.\nAlan Bone: I'm replacing them without a fill.\nFletcher, Sam: Gotcha. Gotcha.\nFletcher, Sam: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the feedback on that.\nFletcher, Sam: Ohh I'll definitely share that with the team.\nAlan Bone: Yeah.\nFletcher, Sam: Umm what?\nFletcher, Sam: I I I thought you had a 5560 would, would that be the most recent calibrating purchased?\nAlan Bone: Yeah.\nAlan Bone: That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.\nFletcher, Sam: How was your experience like doing the research for that?\nFletcher, Sam: Like did you?\nFletcher, Sam: Did you do your research?\nFletcher, Sam: Really in the web?\nFletcher, Sam: Or were you contacted by a salesperson?\nFletcher, Sam: Like what?\nFletcher, Sam: What can you describe that experience to me as much as you remember it?\nAlan Bone: Yeah, I'm trying to remember exactly how I first learned about it.\nAlan Bone: Number if it was something online or.\nAlan Bone: Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.\nAlan Bone: And so we knew we needed to replace that with something.\nAlan Bone: And we're looking at the 55 twenties series.\nAlan Bone: Obviously the 22 and then I think he either got an email or something online.\nAlan Bone: I don't think it was originally Sales that reach out reached out to me.\nAlan Bone: Umm, but then we just started?\nAlan Bone: I inquired through Sales what was available.\nAlan Bone: They actually, I think they came by with a demo, the local sales Rep.\nAlan Bone: And no, I shouldn't remember his name.\nAlan Bone: But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.\nAlan Bone: We thought, OK, that's that's what we need.\nAlan Bone: That's our best solution at replacing and this 9100 and going forward so.\nFletcher, Sam: Of the of Phillip, scope calibration is kind of your your primary interest for it.\nAlan Bone: I no the the the meter portion of it cause our 5520 we have the scope option as well.\nAlan Bone: Umm, we also have a Fluke or wave tech 9500.\nAlan Bone: I don't think I mentioned that in the beginning.\nAlan Bone: Why?\nAlan Bone: Why didn't mention that?\nAlan Bone: I think it's because it's been in Fluke possession since December.\nFletcher, Sam: Ohh.\nAlan Bone: So I was thinking on our bench.\nAlan Bone: I was thinking on our bench of what we have and that's currently not here.\nAlan Bone: That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.\nFletcher, Sam: I mean, this is your time to to share.\nAlan Bone: She.\nFletcher, Sam: So if if you would like to share something, we'll definitely happy to listen.\nAlan Bone: Yeah, well, interestingly enough, we, we we do use met Cal.\nAlan Bone: I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.\nAlan Bone: Umm.\nAlan Bone: And we've been using that for a number of years now.\nAlan Bone: But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.\nAlan Bone: When it came back, met Cal wouldn't talk to it correctly anymore.\nAlan Bone: So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.\nAlan Bone: So the engineers could try to determine whether or not where the disconnect was.\nAlan Bone: Why?\nAlan Bone: Why Matt Cow wasn't talking to it was the firmware issue.\nAlan Bone: Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.\nAlan Bone: They had it for three or four weeks.\nAlan Bone: Determined what the problem was.\nAlan Bone: We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.\nAlan Bone: So we've got it sent back to Fluke in January or some I can't remember the time frame now.\nAlan Bone: And since then, they've been trying to get it to work again.\nAlan Bone: And so I've been without my oscillioscope calibrator.\nAlan Bone: Since then I've been working with and I and I do appreciate it.\nAlan Bone: I I have been in contact with Clarence.\nAlan Bone: I forget his last name.\nAlan Bone: He's in service. Umm.\nAlan Bone: Let me just I'm just scrolling through sending emails here.\nAlan Bone: Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.\nAlan Bone: So my my updates are not very quick, but I know they've been and to get up to work.\nAlan Bone: My fear is it's a 90.\nAlan Bone: You know, it's a 9500.\nAlan Bone: It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.\nAlan Bone: I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?\nAlan Bone: I love the product.\nAlan Bone: We will always buy Fluke product.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.\nAlan Bone: You know you can't control every instrument and shipping.\nAlan Bone: Who knows what happens in shipping?\nAlan Bone: Umm, you never know, but those types of issues.\nAlan Bone: Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.\nAlan Bone: You know that it I have to reach back out to Clarence every time I want an update.\nAlan Bone: And I'm like, hey, you know, we're seven months.\nAlan Bone: I shouldn't.\nAlan Bone: It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.\nAlan Bone: It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.\nFletcher, Sam: Yeah, yeah, yeah.\nFletcher, Sam: Thank you for.\nAlan Bone: Yeah.\nFletcher, Sam: Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.\nAlan Bone: Yes.\nFletcher, Sam: I'll definitely share your feedback with our team.\nFletcher, Sam: That's been working on service.\nAlan Bone: Yeah.\nFletcher, Sam: Umm, changing the the topic just a little bit? Umm.\nAlan Bone: Yeah.\nFletcher, Sam: You mentioned that you are.\nFletcher, Sam: You mentioned you found email from us, so I I take it you're an email subscriber.\nAlan Bone: Yes.\nFletcher, Sam: Uh, do you look at any any of our social media?\nFletcher, Sam: Are you subscribed to any like LinkedIn or Facebook or anything like that too?\nAlan Bone: I am on LinkedIn and Facebook but I don't.\nAlan Bone: I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.\nAlan Bone: Typically, if I'm looking for something occasionally I'll follow a link on an email.\nAlan Bone: For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.\nAlan Bone: And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.\nAlan Bone: I don't use social media necessarily to track I I will occasionally I might be subscribed to.\nAlan Bone: Gusts Weekly, Monday metrology something.\nFletcher, Sam: Metrology Monday, yeah.\nAlan Bone: Yeah.\nAlan Bone: There you go.\nAlan Bone: There you go.\nAlan Bone: But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.\nAlan Bone: I'll.\nAlan Bone: I'll watch it, you know, or read it.\nAlan Bone: And if that's what you're asking, but.\nFletcher, Sam: Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?\nFletcher, Sam: If there's something, is there a type of content that we're not creating that you think would be really valuable to you?\nAlan Bone: Umm, that's a good question.\nAlan Bone: I don't know of anything that I have thought of.\nAlan Bone: Ohh, I wish I would have learned about this sooner.\nAlan Bone: You know, I think for the most part, the things that are critical for me, umm, like Michael.\nAlan Bone: I know I'll get emails about metcal updates and and that's always helpful.\nAlan Bone: That's that's kind of a newer thing.\nAlan Bone: Umm that it's helpful.\nAlan Bone: I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.\nAlan Bone: Yeah.\nAlan Bone: Umm.\nFletcher, Sam: If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?\nAlan Bone: Umm.\nAlan Bone: Yes.\nAlan Bone: Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.\nAlan Bone: Patching, but from an entry level type tech per position.\nAlan Bone: I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.\nAlan Bone: My bench texts aren't the one looking at buying new equipment.\nAlan Bone: That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.\nAlan Bone: I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?\nAlan Bone: Umm I'm.\nAlan Bone: I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.\nAlan Bone: You know.\nAlan Bone: Uh.\nAlan Bone: A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.\nFletcher, Sam: Umm.\nAlan Bone: I think that would be potentially useful.\nAlan Bone: Maybe from that perspective.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the answer there.\nFletcher, Sam: Yeah.\nFletcher, Sam: Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.\nAlan Bone: And that has its own place.\nAlan Bone: I get that I wouldn't say that, you know, I don't.\nAlan Bone: I don't.\nAlan Bone: I don't think that should go away, but it's not applicable to me from a handheld perspective.\nAlan Bone: You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.\nAlan Bone: I just normally those just get deleted without even me looking at them.\nFletcher, Sam: Right, right, right.\nFletcher, Sam: Umm do you do you use the website like do, do you?\nFletcher, Sam: Or do you?\nFletcher, Sam: Do you see your text like you like?\nFletcher, Sam: Googling to get answers to like you know how to resolve questions.\nFletcher, Sam: Or do you think the knowledge base or anything like that it?\nAlan Bone: Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.\nAlan Bone: I use the qubit website umm and and my.\nAlan Bone: I know my texts are on there.\nAlan Bone: We use.\nAlan Bone: We use flutes.\nAlan Bone: Temperature conversion?\nAlan Bone: Umm.\nAlan Bone: Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.\nFletcher, Sam: So the the calculators.\nFletcher, Sam: Uh, do you like, would you say it's like a blog or the product pages and manuals?\nFletcher, Sam: Is there anything that stands out there?\nAlan Bone: Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.\nAlan Bone: That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?\nAlan Bone: And so, and they're readily available.\nAlan Bone: Umm.\nAlan Bone: And so that is that is something we used frequently.\nFletcher, Sam: Well, I think I really appreciate you taking the time for these.\nFletcher, Sam: I I wanted to see if Jordan or Nika, if you had any any questions for Alan.\nKraski, Jordan: I did actually on that last plane you mentioned.\nKraski, Jordan: You want your.\nKraski, Jordan: You need to be able to find the manuals quickly.\nKraski, Jordan: Is that why is that?\nKraski, Jordan: Is that if something is broken or if there's like a procedure that you're trying to do with the product?\nAlan Bone: Yeah.\nKraski, Jordan: Like what are the key, I guess like what are you using the manuals for to supply?\nAlan Bone: Good question.\nAlan Bone: Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.\nAlan Bone: And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.\nAlan Bone: And how do I set up the instrument?\nAlan Bone: Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.\nAlan Bone: OK, I've got this power analyzer.\nAlan Bone: How do I need to configure it to take this reading?\nAlan Bone: Umm, so normally it's it's set up, it's often specifications.\nAlan Bone: Umm.\nAlan Bone: And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.\nAlan Bone: And if it you know if it applies so.\nKraski, Jordan: OK.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nKraski, Jordan: I do have another one too.\nKraski, Jordan: Ah, I just like as a AI becoming increasingly more popular.\nKraski, Jordan: Or are you?\nKraski, Jordan: Or do you notice like any of your texts using AI in the workplace?\nKraski, Jordan: And how are they doing that?\nKraski, Jordan: Is that something that Fluke could generate?\nKraski, Jordan: Something AI related to help you with your jobs.\nKraski, Jordan: Or is there a way that you're using AI right now?\nAlan Bone: Yeah.\nAlan Bone: OK, good.\nAlan Bone: Yeah, good question.\nAlan Bone: I don't.\nAlan Bone: To my knowledge, our text to using it more just as a resource to answer questions.\nAlan Bone: Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.\nAlan Bone: I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.\nAlan Bone: But we're definitely not using it much yet.\nAlan Bone: Umm, I would say it's more just.\nAlan Bone: Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.\nAlan Bone: I I will say I have.\nAlan Bone: Umm use chat GPT to get it to respond.\nAlan Bone: You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.\nAlan Bone: So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.\nKraski, Jordan: OK.\nKraski, Jordan: That's really helpful.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Because it's you.\nFletcher, Sam: Did you have any questions?\nSkeba, Nika: Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.\nSkeba, Nika: And I'm just curious, like what then?\nSkeba, Nika: Is your is your alternative.\nAlan Bone: Yes.\nSkeba, Nika: You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?\nAlan Bone: Yeah, that's a good question because it's something we have had to face.\nAlan Bone: Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.\nAlan Bone: So I had to send that to Fluke for calibration and it was gone for over a month.\nAlan Bone: Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.\nAlan Bone: There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.\nAlan Bone: Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.\nAlan Bone: I would guess 10 to 20% of the time I got up to work.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah, that's the thing.\nAlan Bone: And so in most cases, Nika, what we would do is if we found an alternative, we would use it.\nAlan Bone: If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.\nAlan Bone: The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.\nAlan Bone: That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.\nSkeba, Nika: There's.\nAlan Bone: The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.\nSkeba, Nika: Yeah.\nAlan Bone: When you're instrument comes back umm.\nSkeba, Nika: Yeah.\nSkeba, Nika: It's.\nAlan Bone: I'm I'm mostly for a stable signal and its resolution.\nSkeba, Nika: Others quiet, yeah.\nSkeba, Nika: Thanks.\nSkeba, Nika: Bye.\nAlan Bone: Umm, but we use an alternative version of contract as the short answer.\nSkeba, Nika: Don't think.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah.\nSkeba, Nika: Thanks for for providing that are interesting.\nAlan Bone: Yeah.\nFletcher, Sam: Did you say you're 9500 is still in the in the shop?\nAlan Bone: Yes, it's still out Fluke service, yeah.\nFletcher, Sam: And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?\nAlan Bone: Well, my last correspondence was from Clarence Williams on the 18th.\nAlan Bone: So week ago yesterday and I I said to him, it has been over a month since I heard back from you.\nAlan Bone: At this point, my frustration is escalating.\nAlan Bone: What do I need to get it?\nAlan Bone: What do I need to do to get updates on our calibrator?\nAlan Bone: It has been up Fluke since December.\nAlan Bone: We need a solution to this problem.\nAlan Bone: Please let me know what is being done.\nAlan Bone: I heard back from him and he said sorry about that.\nAlan Bone: Looks like the technician has replaced a couple of different parts and the issue has not been resolved.\nAlan Bone: He has another part on order.\nAlan Bone: I have reached out to the parts team for an ETA.\nAlan Bone: We'll keep you posted.\nAlan Bone: Umm.\nAlan Bone: To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.\nAlan Bone: Or I could wait another gin.\nAlan Bone: I could wait again for another two weeks before I reach out to him again.\nAlan Bone: So honestly, I'm confident it's out.\nAlan Bone: Fluke.\nAlan Bone: I'm confident they're trying to fix the problem.\nAlan Bone: Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.\nFletcher, Sam: Mm-hmm.\nAlan Bone: Yeah, I hate to chuckle cause that's that sounds funny to me, but.\nAlan Bone: That's kind of the big picture for me, you know?\nAlan Bone: And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.\nAlan Bone: Just wait.\nAlan Bone: Sorry.\nAlan Bone: Umm, kind of deal with that answer and and sometimes that might be the case.\nAlan Bone: But why?\nAlan Bone: At this point I'm not getting a weekly update.\nAlan Bone: Hey, this is where we're at.\nAlan Bone: Sorry this is, you know, we haven't gotten past this.\nAlan Bone: We're still waiting on a part and this is where it's coming from.\nAlan Bone: That would be simple to me.\nAlan Bone: That's what my customers would expect me to give them if I had one of their instruments.\nAlan Bone: Umm.\nAlan Bone: And so yeah, I don't know if that answers what you were looking for, but.\nFletcher, Sam: Yeah.\nFletcher, Sam: Oh, yeah. Yeah.\nFletcher, Sam: Definitely, yeah.\nFletcher, Sam: Thank you and thank you for sharing that.\nAlan Bone: Yep.\nFletcher, Sam: Umm, but I I have actually.\nAlan Bone: By the way, I did know that I did not accept this so that I could pitch my 9500 problems.\nAlan Bone: I that wasn't.\nAlan Bone: That wasn't my goal.\nAlan Bone: From this this phone call so.\nFletcher, Sam: Ohh yeah absolutely.\nAlan Bone: Sure.\nFletcher, Sam: I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.\nFletcher, Sam: Umm to to to help us understand like where where some of the pain points are.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, it's.\nFletcher, Sam: And uh, you know.\nFletcher, Sam: So yeah. Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you very much for for sharing that with us.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, yeah, definitely.\nSkeba, Nika: Don't apologize, because that's definitely on our end.\nSkeba, Nika: And these are things like we're trying to improve.\nSkeba, Nika: So it's like anything you have that is a problem.\nSkeba, Nika: We would definitely want to know about it because you don't want things to to improve.\nAlan Bone: Yeah.\nAlan Bone: Yeah, we all need that, don't we? So.\nFletcher, Sam: Is there anything else?\nFletcher, Sam: Jordan.\nFletcher, Sam: Nika give anymore anymore questions for you.\nSkeba, Nika: Now.\nKraski, Jordan: Yeah, nothing on my end.\nFletcher, Sam: Alan, I I really want to thank you for taking the time out of your day to to answer her questions.\nFletcher, Sam: Is there anything else you want to add before we let you go?\nAlan Bone: No, no, I I I do a.\nAlan Bone: I appreciate books attention and and and typically when there's a problem or I need help.\nAlan Bone: Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.\nAlan Bone: Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.\nAlan Bone: Larry Renda is one of our self, the territory sales manager.\nAlan Bone: I know he's been out of town.\nAlan Bone: Umm.\nAlan Bone: Last week, Umm Tim Francis.\nAlan Bone: Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.\nAlan Bone: Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.\nAlan Bone: But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?\nAlan Bone: I understand that might be available now, which it wasn't that when we first purchased it.\nAlan Bone: Umm, it took a week and 1\/2 to get that number of $1500, which I knew about what it was gonna cost.\nAlan Bone: But occasionally I'm just a little surprised by that.\nAlan Bone: I'm thinking OK, I would think a failed person is going to respond.\nAlan Bone: Boom.\nFletcher, Sam: Yeah, yeah, absolutely.\nAlan Bone: You know when available, so those sometimes I'm a little surprised.\nFletcher, Sam: But a week and 1\/2 it like that does sound like a long time.\nAlan Bone: Yeah.\nFletcher, Sam: And thank you for sharing that to you, because I I will, I will absolutely be passing on along.\nAlan Bone: Yeah, but that's it.\nAlan Bone: I mean, I I really, I really like working with fluke, you know?\nAlan Bone: I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.\nAlan Bone: And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.\nAlan Bone: And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.\nFletcher, Sam: Yeah. Absolutely.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you for saying that.\nFletcher, Sam: Umm well, Alan, thank you so much for again.\nFletcher, Sam: Thank you for the time.\nAlan Bone: Yeah.\nFletcher, Sam: And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.\nAlan Bone: And.\nFletcher, Sam: So yeah, always available to you as well.\nAlan Bone: Grant stored in the Nika.\nSkeba, Nika: Uh, thank you so much, Alan.\nFletcher, Sam: You know, think about.\nKraski, Jordan: Thank you.\nKraski, Jordan: Have a good rest of your day.\nAlan Bone: OK, you too.\nFletcher, Sam: Bye now.\nAlan Bone: Bye bye."}]} [24-Jul-2024 18:05:29 UTC] Invalid input data: [24-Jul-2024 18:05:29 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"three sentence brief summary of the conversation.\",painPoints: [\n\n{issue: \"Description of the pain point.\",\n\n details: \"Details.\"\n\n},\n],productsMentioned: {FlukeProducts: [\n\n \"List of Fluke products mentioned.\"\n\n],competitorProducts: [\n\n \"List of competitor products mentioned.\"\n\n],otherEquipment: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: Stephen Marshall, Calibration\/Repair technician, Vestas American Wind Technologies: \n: \n1. What is your role, and how long have you been in it?: \n: \na. Calibration tech for repair shop: \n: \nb. Torque wrenches (?) [sic]: \n: \nc. Began in calibration in the late 80s, now in 2nd stint in calibration: \n: \ni. Products for military, strict requirements, documentation: \n: \nii. Restarted calibration career in 2021: \n: \n2. What Fluke Calibration tools do you use?: \n: \na. No Fluke Calibration tools: \n: \nb. \u201cWe want to get that Fluke calibrator, that way we can stop sending all of our Fluke meters out to a 3rd party.\u201d: \n: \nc. Meters: probably a 5550. Have about 1100 Flukes(?) in inventory\n: \nd. Once calibrated, a tool can sit on the shelf for two years. If untouched, needs to be calibrated: \n: \ne. \u201cHey, I need a Fluke 289. Okay, we send a tool, once we send it to them, they have a year to use it and then it has to come back and be calibrated.\u201d: \n: \nf. We use SAP: \n: \n3. What made you consider the temperature calibration product you ultimately chose?: \n: \n4. How was your experience researching the product you chose? Was the website easy to navigate, and did you find all the information you were looking for?: \n: \na. \u201cI\u2019ve been around Fluke products since the 80s. Fluke has a great reputation, good reliable product... we used quite a few Fluke benchmeters back in the day. We never had any problems with them. I thought well, let\u2019s look at Fluke see what we have. I saw all these options and I was like ooh, hey, cool. I contacted Fluke through the website, hey, can I get some information about this or that. A lady replied back, sent me information... [she sent options]... Our best bet was the 5550.\u201d: \n: \nb. \u201cI wasn\u2019t sure what calibrator was my best option, that\u2019s why I reached out.\u201d: \n: \nc. MetCal preferred way to consume information: \u201cNormally I like to watch a video that gives me a high point. And if it\u2019s what I think it is, I\u2019ll go look for another video, or some sort of documentation that will give me in-depth how it works, what it will do. Figure out if it will work with whatever meter I would hook to it.\n: \ni. I would first go to Google, and do the product name. And then look around on Google, see the videos and all.\u201d: \n: \nii. Would just search product name: \n: \n5. Did anyone from Fluke help you in your buying process? Were they knowledgeable and responsive?: \n: \na. Less than a week got reply from sales: \n: \nb. Better than what I anticipated \u2013 anticipated 2 weeks or a month: \n: \n6. While you were researching the product, did you consider similar products from our competitors?: \n: \na. Not really. Feels like it\u2019s a good fit.: \n: \n7. If the customer chose a competitor product: What made you choose the competitor\u2019s product?\n: \na. Chose Fluke \u2013 but only reason wouldn\u2019t? Get calibrator, doesn\u2019t work, accuracy drifts dramatically, not comfortable sending the tools to customers: \n: \n8. If the customer chose a Fluke product: What made you choose the Fluke product over the competitor?\n: \na. \u201cFluke has always provided me with very good quality, reliable products. If it\u2019s not broke, don\u2019t fix it. Fluke has a very good reputation. Unless something super weird were to happen, I don\u2019t feel like there\u2019s a great deal of need to look at other products.\u201d: \n: \n9. What are the biggest challenges you face when calibrating temperature devices? How has the product you chose helped you overcome those challenges?: \n: \na. \u201cWe have an excess of 50,000 tools that might be calibrated. There\u2019s one of me.\u201d: \n: \nb. Was talked to about MetCal. Curious how it would work with handheld meters, when how can you automatically pull data.: \n: \nc. Used to hook up tools to computer to pull data easily.: "}]} [24-Jul-2024 18:15:22 UTC] Invalid input data: [24-Jul-2024 18:15:23 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"three sentence brief summary of the conversation.\",painPoints: [\n\n{issue: \"Description of the pain point.\",\n\n details: \"Details.\"\n\n},\n],productsMentioned: {FlukeProducts: [\n\n \"List of Fluke products mentioned.\"\n\n],competitorProducts: [\n\n \"List of competitor products mentioned.\"\n\n],otherEquipment: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: Fletcher, Sam: Call or anything.\nFletcher, Sam: We're really here to learn and to just hear about your experience and please be a be as candidates.\nFletcher, Sam: You want.\nFletcher, Sam: This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.\nAlan Bone: OK.\nFletcher, Sam: Umm Jordan.\nFletcher, Sam: I I believe you're taking notes. Are you?\nFletcher, Sam: Are you set up to do that?\nFletcher, Sam: Perfect.\nKraski, Jordan: Yes, I am nice to meet you, Alan.\nAlan Bone: Thanks you too.\nFletcher, Sam: So the first question I wanted to start off is what's your role and and how long have you been in it?\nAlan Bone: So my role right now, my official title is President.\nAlan Bone: I've been with Western states since 1995, so coming up on 30 years in February.\nAlan Bone: Umm, I started out with the company we were four or five employees and I was a a learning technician.\nAlan Bone: I didn't know him about the industry.\nSkeba, Nika: The nothing?\nSkeba, Nika: Yeah, nothing.\nAlan Bone: I was actually taking it a class of the Community College where the owner was also enrolled.\nSkeba, Nika: OK.\nAlan Bone: And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.\nSkeba, Nika: And that's.\nAlan Bone: And I've been at a bench as a Cal tech.\nSkeba, Nika: Downtown.\nSkeba, Nika: I don't know.\nAlan Bone: I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.\nSkeba, Nika: Ohh.\nSkeba, Nika: Yeah, yeah, yeah.\nSkeba, Nika: So I basically that what the hell did?\nAlan Bone: Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.\nAlan Bone: And so I still enjoy that.\nSkeba, Nika: I don't think, OK, you see it?\nAlan Bone: The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.\nSkeba, Nika: Right.\nAlan Bone: So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.\nSkeba, Nika: Well.\nFletcher, Sam: Have fun.\nFletcher, Sam: How?\nFletcher, Sam: How much?\nFletcher, Sam: What?\nSkeba, Nika: So.\nFletcher, Sam: What's the geographical reach for you you serve?\nAlan Bone: We serve.\nAlan Bone: I don't know what you're familiarity is of Utah, but we go ohh, I would guess.\nSkeba, Nika: OK.\nSkeba, Nika: Ohh yeah, it's like I don't everything.\nSkeba, Nika: Yeah, one thing.\nSkeba, Nika: Right.\nSkeba, Nika: Right.\nAlan Bone: Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.\nSkeba, Nika: Yeah.\nSkeba, Nika: Ever since then, like five?\nAlan Bone: And so I'm North and South or east and West are in east and West.\nSkeba, Nika: Yeah, they're.\nAlan Bone: We probably we go up in the Park City and then out South to Twila.\nSkeba, Nika: And that's all.\nAlan Bone: And so mostly just here in the mountain, you know, area of Lake but.\nSkeba, Nika: But yeah, like people.\nAlan Bone: We get a little further with some of our field service work, but we try not to do that.\nAlan Bone: We don't focus on that.\nAlan Bone: We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.\nAlan Bone: But we we really try to stay clear of that.\nAlan Bone: It's not very profitable for us based on the travel and the time factor.\nFletcher, Sam: Right, right.\nFletcher, Sam: Right.\nFletcher, Sam: I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?\nFletcher, Sam: He's a dimensional too.\nAlan Bone: Yeah, we do.\nAlan Bone: We do all of those.\nAlan Bone: We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.\nAlan Bone: And so outside of that, we have some high, high resistance high voltage testers.\nAlan Bone: But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.\nAlan Bone: Vironment umm.\nAlan Bone: We have temperature data loggers to our field.\nAlan Bone: Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.\nAlan Bone: So we can go up to 30,000 in force for both pressure and or tension and compression.\nFletcher, Sam: Awesome, yeah.\nAlan Bone: We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.\nAlan Bone: The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.\nAlan Bone: But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.\nAlan Bone: 98 or so, we got into the electronic world.\nAlan Bone: So not long after I started, we hired a couple.\nAlan Bone: We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.\nAlan Bone: Umm.\nAlan Bone: And and so that's we've been doing electronic Cal since then.\nFletcher, Sam: I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.\nAlan Bone: Sure.\nAlan Bone: Umm.\nAlan Bone: In our in our electronics lab, we we have a Fluke 5520, we have a.\nAlan Bone: Fluke 5730A.\nAlan Bone: Fluke 8508 A Fluke.\nAlan Bone: 8588 Fluke 5560 that we just got earlier this year?\nAlan Bone: Umm we have.\nAlan Bone: Ohh, what other food devices?\nAlan Bone: We have a handful of Fluke documenting process calibrators that we use in the field.\nAlan Bone: Umm, we have Fluke temperature baths.\nAlan Bone: We have a a Fluke heart scientific black stack.\nAlan Bone: We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.\nAlan Bone: We have a couple of those.\nAlan Bone: Umm, we have some Fluke PRT.\nAlan Bone: Let's see anything else there that are this Fluke?\nAlan Bone: We have a few, a few.\nAlan Bone: We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.\nAlan Bone: I just learned but.\nAlan Bone: And then we have some Fluke modules that we also use in the field pressure modules.\nFletcher, Sam: For the for the 754.\nAlan Bone: Yes.\nFletcher, Sam: Nice.\nAlan Bone: Yeah.\nAlan Bone: And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.\nAlan Bone: The text in the field use the 750, fours and 753.\nFletcher, Sam: Do you are you a Fluke shop or do you have any of our our computer competitor products there?\nAlan Bone: And yeah, we have some of the competitor stuff.\nAlan Bone: We have some additel modules, pressure standards we have.\nAlan Bone: Let's see.\nAlan Bone: We have some adjuvant key state benchtop meters 34461.\nAlan Bone: We have.\nAlan Bone: Some older function generator HP items. Umm.\nAlan Bone: I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.\nAlan Bone: But predominantly our major Cal equipment.\nAlan Bone: Umm, calibration equipment?\nAlan Bone: Is is Fluke products.\nFletcher, Sam: You mentioned this.\nAlan Bone: That's.\nFletcher, Sam: I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.\nFletcher, Sam: So what when you were, when did you get those?\nFletcher, Sam: Have you had those for a while?\nAlan Bone: Yeah, we have.\nAlan Bone: We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.\nAlan Bone: Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.\nAlan Bone: And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.\nFletcher, Sam: Have you been looking at any of the out of Tel dry wells?\nAlan Bone: I'm not currently I.\nAlan Bone: I know they're out there, I know.\nAlan Bone: They like to push them on us a little bit.\nAlan Bone: I will.\nAlan Bone: I will say I like out of tills, pressure options, options better than Luke's pressure modules.\nAlan Bone: Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.\nAlan Bone: There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.\nAlan Bone: And that's just the the the the cable connection.\nFletcher, Sam: Umm.\nAlan Bone: I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.\nAlan Bone: That's just a waste in my for me so.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.\nAlan Bone: I'm replacing them without a fill.\nFletcher, Sam: Gotcha. Gotcha.\nFletcher, Sam: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the feedback on that.\nFletcher, Sam: Ohh I'll definitely share that with the team.\nAlan Bone: Yeah.\nFletcher, Sam: Umm what?\nFletcher, Sam: I I I thought you had a 5560 would, would that be the most recent calibrating purchased?\nAlan Bone: Yeah.\nAlan Bone: That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.\nFletcher, Sam: How was your experience like doing the research for that?\nFletcher, Sam: Like did you?\nFletcher, Sam: Did you do your research?\nFletcher, Sam: Really in the web?\nFletcher, Sam: Or were you contacted by a salesperson?\nFletcher, Sam: Like what?\nFletcher, Sam: What can you describe that experience to me as much as you remember it?\nAlan Bone: Yeah, I'm trying to remember exactly how I first learned about it.\nAlan Bone: Number if it was something online or.\nAlan Bone: Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.\nAlan Bone: And so we knew we needed to replace that with something.\nAlan Bone: And we're looking at the 55 twenties series.\nAlan Bone: Obviously the 22 and then I think he either got an email or something online.\nAlan Bone: I don't think it was originally Sales that reach out reached out to me.\nAlan Bone: Umm, but then we just started?\nAlan Bone: I inquired through Sales what was available.\nAlan Bone: They actually, I think they came by with a demo, the local sales Rep.\nAlan Bone: And no, I shouldn't remember his name.\nAlan Bone: But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.\nAlan Bone: We thought, OK, that's that's what we need.\nAlan Bone: That's our best solution at replacing and this 9100 and going forward so.\nFletcher, Sam: Of the of Phillip, scope calibration is kind of your your primary interest for it.\nAlan Bone: I no the the the meter portion of it cause our 5520 we have the scope option as well.\nAlan Bone: Umm, we also have a Fluke or wave tech 9500.\nAlan Bone: I don't think I mentioned that in the beginning.\nAlan Bone: Why?\nAlan Bone: Why didn't mention that?\nAlan Bone: I think it's because it's been in Fluke possession since December.\nFletcher, Sam: Ohh.\nAlan Bone: So I was thinking on our bench.\nAlan Bone: I was thinking on our bench of what we have and that's currently not here.\nAlan Bone: That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.\nFletcher, Sam: I mean, this is your time to to share.\nAlan Bone: She.\nFletcher, Sam: So if if you would like to share something, we'll definitely happy to listen.\nAlan Bone: Yeah, well, interestingly enough, we, we we do use met Cal.\nAlan Bone: I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.\nAlan Bone: Umm.\nAlan Bone: And we've been using that for a number of years now.\nAlan Bone: But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.\nAlan Bone: When it came back, met Cal wouldn't talk to it correctly anymore.\nAlan Bone: So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.\nAlan Bone: So the engineers could try to determine whether or not where the disconnect was.\nAlan Bone: Why?\nAlan Bone: Why Matt Cow wasn't talking to it was the firmware issue.\nAlan Bone: Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.\nAlan Bone: They had it for three or four weeks.\nAlan Bone: Determined what the problem was.\nAlan Bone: We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.\nAlan Bone: So we've got it sent back to Fluke in January or some I can't remember the time frame now.\nAlan Bone: And since then, they've been trying to get it to work again.\nAlan Bone: And so I've been without my oscillioscope calibrator.\nAlan Bone: Since then I've been working with and I and I do appreciate it.\nAlan Bone: I I have been in contact with Clarence.\nAlan Bone: I forget his last name.\nAlan Bone: He's in service. Umm.\nAlan Bone: Let me just I'm just scrolling through sending emails here.\nAlan Bone: Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.\nAlan Bone: So my my updates are not very quick, but I know they've been and to get up to work.\nAlan Bone: My fear is it's a 90.\nAlan Bone: You know, it's a 9500.\nAlan Bone: It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.\nAlan Bone: I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?\nAlan Bone: I love the product.\nAlan Bone: We will always buy Fluke product.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.\nAlan Bone: You know you can't control every instrument and shipping.\nAlan Bone: Who knows what happens in shipping?\nAlan Bone: Umm, you never know, but those types of issues.\nAlan Bone: Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.\nAlan Bone: You know that it I have to reach back out to Clarence every time I want an update.\nAlan Bone: And I'm like, hey, you know, we're seven months.\nAlan Bone: I shouldn't.\nAlan Bone: It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.\nAlan Bone: It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.\nFletcher, Sam: Yeah, yeah, yeah.\nFletcher, Sam: Thank you for.\nAlan Bone: Yeah.\nFletcher, Sam: Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.\nAlan Bone: Yes.\nFletcher, Sam: I'll definitely share your feedback with our team.\nFletcher, Sam: That's been working on service.\nAlan Bone: Yeah.\nFletcher, Sam: Umm, changing the the topic just a little bit? Umm.\nAlan Bone: Yeah.\nFletcher, Sam: You mentioned that you are.\nFletcher, Sam: You mentioned you found email from us, so I I take it you're an email subscriber.\nAlan Bone: Yes.\nFletcher, Sam: Uh, do you look at any any of our social media?\nFletcher, Sam: Are you subscribed to any like LinkedIn or Facebook or anything like that too?\nAlan Bone: I am on LinkedIn and Facebook but I don't.\nAlan Bone: I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.\nAlan Bone: Typically, if I'm looking for something occasionally I'll follow a link on an email.\nAlan Bone: For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.\nAlan Bone: And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.\nAlan Bone: I don't use social media necessarily to track I I will occasionally I might be subscribed to.\nAlan Bone: Gusts Weekly, Monday metrology something.\nFletcher, Sam: Metrology Monday, yeah.\nAlan Bone: Yeah.\nAlan Bone: There you go.\nAlan Bone: There you go.\nAlan Bone: But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.\nAlan Bone: I'll.\nAlan Bone: I'll watch it, you know, or read it.\nAlan Bone: And if that's what you're asking, but.\nFletcher, Sam: Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?\nFletcher, Sam: If there's something, is there a type of content that we're not creating that you think would be really valuable to you?\nAlan Bone: Umm, that's a good question.\nAlan Bone: I don't know of anything that I have thought of.\nAlan Bone: Ohh, I wish I would have learned about this sooner.\nAlan Bone: You know, I think for the most part, the things that are critical for me, umm, like Michael.\nAlan Bone: I know I'll get emails about metcal updates and and that's always helpful.\nAlan Bone: That's that's kind of a newer thing.\nAlan Bone: Umm that it's helpful.\nAlan Bone: I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.\nAlan Bone: Yeah.\nAlan Bone: Umm.\nFletcher, Sam: If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?\nAlan Bone: Umm.\nAlan Bone: Yes.\nAlan Bone: Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.\nAlan Bone: Patching, but from an entry level type tech per position.\nAlan Bone: I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.\nAlan Bone: My bench texts aren't the one looking at buying new equipment.\nAlan Bone: That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.\nAlan Bone: I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?\nAlan Bone: Umm I'm.\nAlan Bone: I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.\nAlan Bone: You know.\nAlan Bone: Uh.\nAlan Bone: A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.\nFletcher, Sam: Umm.\nAlan Bone: I think that would be potentially useful.\nAlan Bone: Maybe from that perspective.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the answer there.\nFletcher, Sam: Yeah.\nFletcher, Sam: Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.\nAlan Bone: And that has its own place.\nAlan Bone: I get that I wouldn't say that, you know, I don't.\nAlan Bone: I don't.\nAlan Bone: I don't think that should go away, but it's not applicable to me from a handheld perspective.\nAlan Bone: You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.\nAlan Bone: I just normally those just get deleted without even me looking at them.\nFletcher, Sam: Right, right, right.\nFletcher, Sam: Umm do you do you use the website like do, do you?\nFletcher, Sam: Or do you?\nFletcher, Sam: Do you see your text like you like?\nFletcher, Sam: Googling to get answers to like you know how to resolve questions.\nFletcher, Sam: Or do you think the knowledge base or anything like that it?\nAlan Bone: Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.\nAlan Bone: I use the qubit website umm and and my.\nAlan Bone: I know my texts are on there.\nAlan Bone: We use.\nAlan Bone: We use flutes.\nAlan Bone: Temperature conversion?\nAlan Bone: Umm.\nAlan Bone: Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.\nFletcher, Sam: So the the calculators.\nFletcher, Sam: Uh, do you like, would you say it's like a blog or the product pages and manuals?\nFletcher, Sam: Is there anything that stands out there?\nAlan Bone: Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.\nAlan Bone: That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?\nAlan Bone: And so, and they're readily available.\nAlan Bone: Umm.\nAlan Bone: And so that is that is something we used frequently.\nFletcher, Sam: Well, I think I really appreciate you taking the time for these.\nFletcher, Sam: I I wanted to see if Jordan or Nika, if you had any any questions for Alan.\nKraski, Jordan: I did actually on that last plane you mentioned.\nKraski, Jordan: You want your.\nKraski, Jordan: You need to be able to find the manuals quickly.\nKraski, Jordan: Is that why is that?\nKraski, Jordan: Is that if something is broken or if there's like a procedure that you're trying to do with the product?\nAlan Bone: Yeah.\nKraski, Jordan: Like what are the key, I guess like what are you using the manuals for to supply?\nAlan Bone: Good question.\nAlan Bone: Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.\nAlan Bone: And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.\nAlan Bone: And how do I set up the instrument?\nAlan Bone: Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.\nAlan Bone: OK, I've got this power analyzer.\nAlan Bone: How do I need to configure it to take this reading?\nAlan Bone: Umm, so normally it's it's set up, it's often specifications.\nAlan Bone: Umm.\nAlan Bone: And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.\nAlan Bone: And if it you know if it applies so.\nKraski, Jordan: OK.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nKraski, Jordan: I do have another one too.\nKraski, Jordan: Ah, I just like as a AI becoming increasingly more popular.\nKraski, Jordan: Or are you?\nKraski, Jordan: Or do you notice like any of your texts using AI in the workplace?\nKraski, Jordan: And how are they doing that?\nKraski, Jordan: Is that something that Fluke could generate?\nKraski, Jordan: Something AI related to help you with your jobs.\nKraski, Jordan: Or is there a way that you're using AI right now?\nAlan Bone: Yeah.\nAlan Bone: OK, good.\nAlan Bone: Yeah, good question.\nAlan Bone: I don't.\nAlan Bone: To my knowledge, our text to using it more just as a resource to answer questions.\nAlan Bone: Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.\nAlan Bone: I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.\nAlan Bone: But we're definitely not using it much yet.\nAlan Bone: Umm, I would say it's more just.\nAlan Bone: Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.\nAlan Bone: I I will say I have.\nAlan Bone: Umm use chat GPT to get it to respond.\nAlan Bone: You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.\nAlan Bone: So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.\nKraski, Jordan: OK.\nKraski, Jordan: That's really helpful.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Because it's you.\nFletcher, Sam: Did you have any questions?\nSkeba, Nika: Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.\nSkeba, Nika: And I'm just curious, like what then?\nSkeba, Nika: Is your is your alternative.\nAlan Bone: Yes.\nSkeba, Nika: You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?\nAlan Bone: Yeah, that's a good question because it's something we have had to face.\nAlan Bone: Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.\nAlan Bone: So I had to send that to Fluke for calibration and it was gone for over a month.\nAlan Bone: Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.\nAlan Bone: There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.\nAlan Bone: Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.\nAlan Bone: I would guess 10 to 20% of the time I got up to work.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah, that's the thing.\nAlan Bone: And so in most cases, Nika, what we would do is if we found an alternative, we would use it.\nAlan Bone: If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.\nAlan Bone: The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.\nAlan Bone: That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.\nSkeba, Nika: There's.\nAlan Bone: The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.\nSkeba, Nika: Yeah.\nAlan Bone: When you're instrument comes back umm.\nSkeba, Nika: Yeah.\nSkeba, Nika: It's.\nAlan Bone: I'm I'm mostly for a stable signal and its resolution.\nSkeba, Nika: Others quiet, yeah.\nSkeba, Nika: Thanks.\nSkeba, Nika: Bye.\nAlan Bone: Umm, but we use an alternative version of contract as the short answer.\nSkeba, Nika: Don't think.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah.\nSkeba, Nika: Thanks for for providing that are interesting.\nAlan Bone: Yeah.\nFletcher, Sam: Did you say you're 9500 is still in the in the shop?\nAlan Bone: Yes, it's still out Fluke service, yeah.\nFletcher, Sam: And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?\nAlan Bone: Well, my last correspondence was from Clarence Williams on the 18th.\nAlan Bone: So week ago yesterday and I I said to him, it has been over a month since I heard back from you.\nAlan Bone: At this point, my frustration is escalating.\nAlan Bone: What do I need to get it?\nAlan Bone: What do I need to do to get updates on our calibrator?\nAlan Bone: It has been up Fluke since December.\nAlan Bone: We need a solution to this problem.\nAlan Bone: Please let me know what is being done.\nAlan Bone: I heard back from him and he said sorry about that.\nAlan Bone: Looks like the technician has replaced a couple of different parts and the issue has not been resolved.\nAlan Bone: He has another part on order.\nAlan Bone: I have reached out to the parts team for an ETA.\nAlan Bone: We'll keep you posted.\nAlan Bone: Umm.\nAlan Bone: To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.\nAlan Bone: Or I could wait another gin.\nAlan Bone: I could wait again for another two weeks before I reach out to him again.\nAlan Bone: So honestly, I'm confident it's out.\nAlan Bone: Fluke.\nAlan Bone: I'm confident they're trying to fix the problem.\nAlan Bone: Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.\nFletcher, Sam: Mm-hmm.\nAlan Bone: Yeah, I hate to chuckle cause that's that sounds funny to me, but.\nAlan Bone: That's kind of the big picture for me, you know?\nAlan Bone: And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.\nAlan Bone: Just wait.\nAlan Bone: Sorry.\nAlan Bone: Umm, kind of deal with that answer and and sometimes that might be the case.\nAlan Bone: But why?\nAlan Bone: At this point I'm not getting a weekly update.\nAlan Bone: Hey, this is where we're at.\nAlan Bone: Sorry this is, you know, we haven't gotten past this.\nAlan Bone: We're still waiting on a part and this is where it's coming from.\nAlan Bone: That would be simple to me.\nAlan Bone: That's what my customers would expect me to give them if I had one of their instruments.\nAlan Bone: Umm.\nAlan Bone: And so yeah, I don't know if that answers what you were looking for, but.\nFletcher, Sam: Yeah.\nFletcher, Sam: Oh, yeah. Yeah.\nFletcher, Sam: Definitely, yeah.\nFletcher, Sam: Thank you and thank you for sharing that.\nAlan Bone: Yep.\nFletcher, Sam: Umm, but I I have actually.\nAlan Bone: By the way, I did know that I did not accept this so that I could pitch my 9500 problems.\nAlan Bone: I that wasn't.\nAlan Bone: That wasn't my goal.\nAlan Bone: From this this phone call so.\nFletcher, Sam: Ohh yeah absolutely.\nAlan Bone: Sure.\nFletcher, Sam: I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.\nFletcher, Sam: Umm to to to help us understand like where where some of the pain points are.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, it's.\nFletcher, Sam: And uh, you know.\nFletcher, Sam: So yeah. Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you very much for for sharing that with us.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, yeah, definitely.\nSkeba, Nika: Don't apologize, because that's definitely on our end.\nSkeba, Nika: And these are things like we're trying to improve.\nSkeba, Nika: So it's like anything you have that is a problem.\nSkeba, Nika: We would definitely want to know about it because you don't want things to to improve.\nAlan Bone: Yeah.\nAlan Bone: Yeah, we all need that, don't we? So.\nFletcher, Sam: Is there anything else?\nFletcher, Sam: Jordan.\nFletcher, Sam: Nika give anymore anymore questions for you.\nSkeba, Nika: Now.\nKraski, Jordan: Yeah, nothing on my end.\nFletcher, Sam: Alan, I I really want to thank you for taking the time out of your day to to answer her questions.\nFletcher, Sam: Is there anything else you want to add before we let you go?\nAlan Bone: No, no, I I I do a.\nAlan Bone: I appreciate books attention and and and typically when there's a problem or I need help.\nAlan Bone: Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.\nAlan Bone: Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.\nAlan Bone: Larry Renda is one of our self, the territory sales manager.\nAlan Bone: I know he's been out of town.\nAlan Bone: Umm.\nAlan Bone: Last week, Umm Tim Francis.\nAlan Bone: Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.\nAlan Bone: Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.\nAlan Bone: But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?\nAlan Bone: I understand that might be available now, which it wasn't that when we first purchased it.\nAlan Bone: Umm, it took a week and 1\/2 to get that number of $1500, which I knew about what it was gonna cost.\nAlan Bone: But occasionally I'm just a little surprised by that.\nAlan Bone: I'm thinking OK, I would think a failed person is going to respond.\nAlan Bone: Boom.\nFletcher, Sam: Yeah, yeah, absolutely.\nAlan Bone: You know when available, so those sometimes I'm a little surprised.\nFletcher, Sam: But a week and 1\/2 it like that does sound like a long time.\nAlan Bone: Yeah.\nFletcher, Sam: And thank you for sharing that to you, because I I will, I will absolutely be passing on along.\nAlan Bone: Yeah, but that's it.\nAlan Bone: I mean, I I really, I really like working with fluke, you know?\nAlan Bone: I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.\nAlan Bone: And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.\nAlan Bone: And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.\nFletcher, Sam: Yeah. Absolutely.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you for saying that.\nFletcher, Sam: Umm well, Alan, thank you so much for again.\nFletcher, Sam: Thank you for the time.\nAlan Bone: Yeah.\nFletcher, Sam: And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.\nAlan Bone: And.\nFletcher, Sam: So yeah, always available to you as well.\nAlan Bone: Grant stored in the Nika.\nSkeba, Nika: Uh, thank you so much, Alan.\nFletcher, Sam: You know, think about.\nKraski, Jordan: Thank you.\nKraski, Jordan: Have a good rest of your day.\nAlan Bone: OK, you too.\nFletcher, Sam: Bye now.\nAlan Bone: Bye bye."}]} [24-Jul-2024 18:21:21 UTC] Invalid input data: [24-Jul-2024 18:21:21 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"three sentence brief summary of the conversation.\",painPoints: [\n\n{issue: \"Description of the pain point.\",\n\n details: \"Details.\"\n\n},\n],productsMentioned: {FlukeProducts: [\n\n \"List of Fluke products mentioned.\"\n\n],competitorProducts: [\n\n \"List of competitor products mentioned.\"\n\n],otherEquipment: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: Fletcher, Sam: Call or anything.\nFletcher, Sam: We're really here to learn and to just hear about your experience and please be a be as candidates.\nFletcher, Sam: You want.\nFletcher, Sam: This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.\nAlan Bone: OK.\nFletcher, Sam: Umm Jordan.\nFletcher, Sam: I I believe you're taking notes. Are you?\nFletcher, Sam: Are you set up to do that?\nFletcher, Sam: Perfect.\nKraski, Jordan: Yes, I am nice to meet you, Alan.\nAlan Bone: Thanks you too.\nFletcher, Sam: So the first question I wanted to start off is what's your role and and how long have you been in it?\nAlan Bone: So my role right now, my official title is President.\nAlan Bone: I've been with Western states since 1995, so coming up on 30 years in February.\nAlan Bone: Umm, I started out with the company we were four or five employees and I was a a learning technician.\nAlan Bone: I didn't know him about the industry.\nSkeba, Nika: The nothing?\nSkeba, Nika: Yeah, nothing.\nAlan Bone: I was actually taking it a class of the Community College where the owner was also enrolled.\nSkeba, Nika: OK.\nAlan Bone: And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.\nSkeba, Nika: And that's.\nAlan Bone: And I've been at a bench as a Cal tech.\nSkeba, Nika: Downtown.\nSkeba, Nika: I don't know.\nAlan Bone: I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.\nSkeba, Nika: Ohh.\nSkeba, Nika: Yeah, yeah, yeah.\nSkeba, Nika: So I basically that what the hell did?\nAlan Bone: Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.\nAlan Bone: And so I still enjoy that.\nSkeba, Nika: I don't think, OK, you see it?\nAlan Bone: The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.\nSkeba, Nika: Right.\nAlan Bone: So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.\nSkeba, Nika: Well.\nFletcher, Sam: Have fun.\nFletcher, Sam: How?\nFletcher, Sam: How much?\nFletcher, Sam: What?\nSkeba, Nika: So.\nFletcher, Sam: What's the geographical reach for you you serve?\nAlan Bone: We serve.\nAlan Bone: I don't know what you're familiarity is of Utah, but we go ohh, I would guess.\nSkeba, Nika: OK.\nSkeba, Nika: Ohh yeah, it's like I don't everything.\nSkeba, Nika: Yeah, one thing.\nSkeba, Nika: Right.\nSkeba, Nika: Right.\nAlan Bone: Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.\nSkeba, Nika: Yeah.\nSkeba, Nika: Ever since then, like five?\nAlan Bone: And so I'm North and South or east and West are in east and West.\nSkeba, Nika: Yeah, they're.\nAlan Bone: We probably we go up in the Park City and then out South to Twila.\nSkeba, Nika: And that's all.\nAlan Bone: And so mostly just here in the mountain, you know, area of Lake but.\nSkeba, Nika: But yeah, like people.\nAlan Bone: We get a little further with some of our field service work, but we try not to do that.\nAlan Bone: We don't focus on that.\nAlan Bone: We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.\nAlan Bone: But we we really try to stay clear of that.\nAlan Bone: It's not very profitable for us based on the travel and the time factor.\nFletcher, Sam: Right, right.\nFletcher, Sam: Right.\nFletcher, Sam: I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?\nFletcher, Sam: He's a dimensional too.\nAlan Bone: Yeah, we do.\nAlan Bone: We do all of those.\nAlan Bone: We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.\nAlan Bone: And so outside of that, we have some high, high resistance high voltage testers.\nAlan Bone: But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.\nAlan Bone: Vironment umm.\nAlan Bone: We have temperature data loggers to our field.\nAlan Bone: Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.\nAlan Bone: So we can go up to 30,000 in force for both pressure and or tension and compression.\nFletcher, Sam: Awesome, yeah.\nAlan Bone: We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.\nAlan Bone: The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.\nAlan Bone: But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.\nAlan Bone: 98 or so, we got into the electronic world.\nAlan Bone: So not long after I started, we hired a couple.\nAlan Bone: We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.\nAlan Bone: Umm.\nAlan Bone: And and so that's we've been doing electronic Cal since then.\nFletcher, Sam: I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.\nAlan Bone: Sure.\nAlan Bone: Umm.\nAlan Bone: In our in our electronics lab, we we have a Fluke 5520, we have a.\nAlan Bone: Fluke 5730A.\nAlan Bone: Fluke 8508 A Fluke.\nAlan Bone: 8588 Fluke 5560 that we just got earlier this year?\nAlan Bone: Umm we have.\nAlan Bone: Ohh, what other food devices?\nAlan Bone: We have a handful of Fluke documenting process calibrators that we use in the field.\nAlan Bone: Umm, we have Fluke temperature baths.\nAlan Bone: We have a a Fluke heart scientific black stack.\nAlan Bone: We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.\nAlan Bone: We have a couple of those.\nAlan Bone: Umm, we have some Fluke PRT.\nAlan Bone: Let's see anything else there that are this Fluke?\nAlan Bone: We have a few, a few.\nAlan Bone: We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.\nAlan Bone: I just learned but.\nAlan Bone: And then we have some Fluke modules that we also use in the field pressure modules.\nFletcher, Sam: For the for the 754.\nAlan Bone: Yes.\nFletcher, Sam: Nice.\nAlan Bone: Yeah.\nAlan Bone: And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.\nAlan Bone: The text in the field use the 750, fours and 753.\nFletcher, Sam: Do you are you a Fluke shop or do you have any of our our computer competitor products there?\nAlan Bone: And yeah, we have some of the competitor stuff.\nAlan Bone: We have some additel modules, pressure standards we have.\nAlan Bone: Let's see.\nAlan Bone: We have some adjuvant key state benchtop meters 34461.\nAlan Bone: We have.\nAlan Bone: Some older function generator HP items. Umm.\nAlan Bone: I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.\nAlan Bone: But predominantly our major Cal equipment.\nAlan Bone: Umm, calibration equipment?\nAlan Bone: Is is Fluke products.\nFletcher, Sam: You mentioned this.\nAlan Bone: That's.\nFletcher, Sam: I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.\nFletcher, Sam: So what when you were, when did you get those?\nFletcher, Sam: Have you had those for a while?\nAlan Bone: Yeah, we have.\nAlan Bone: We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.\nAlan Bone: Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.\nAlan Bone: And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.\nFletcher, Sam: Have you been looking at any of the out of Tel dry wells?\nAlan Bone: I'm not currently I.\nAlan Bone: I know they're out there, I know.\nAlan Bone: They like to push them on us a little bit.\nAlan Bone: I will.\nAlan Bone: I will say I like out of tills, pressure options, options better than Luke's pressure modules.\nAlan Bone: Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.\nAlan Bone: There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.\nAlan Bone: And that's just the the the the cable connection.\nFletcher, Sam: Umm.\nAlan Bone: I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.\nAlan Bone: That's just a waste in my for me so.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.\nAlan Bone: I'm replacing them without a fill.\nFletcher, Sam: Gotcha. Gotcha.\nFletcher, Sam: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the feedback on that.\nFletcher, Sam: Ohh I'll definitely share that with the team.\nAlan Bone: Yeah.\nFletcher, Sam: Umm what?\nFletcher, Sam: I I I thought you had a 5560 would, would that be the most recent calibrating purchased?\nAlan Bone: Yeah.\nAlan Bone: That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.\nFletcher, Sam: How was your experience like doing the research for that?\nFletcher, Sam: Like did you?\nFletcher, Sam: Did you do your research?\nFletcher, Sam: Really in the web?\nFletcher, Sam: Or were you contacted by a salesperson?\nFletcher, Sam: Like what?\nFletcher, Sam: What can you describe that experience to me as much as you remember it?\nAlan Bone: Yeah, I'm trying to remember exactly how I first learned about it.\nAlan Bone: Number if it was something online or.\nAlan Bone: Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.\nAlan Bone: And so we knew we needed to replace that with something.\nAlan Bone: And we're looking at the 55 twenties series.\nAlan Bone: Obviously the 22 and then I think he either got an email or something online.\nAlan Bone: I don't think it was originally Sales that reach out reached out to me.\nAlan Bone: Umm, but then we just started?\nAlan Bone: I inquired through Sales what was available.\nAlan Bone: They actually, I think they came by with a demo, the local sales Rep.\nAlan Bone: And no, I shouldn't remember his name.\nAlan Bone: But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.\nAlan Bone: We thought, OK, that's that's what we need.\nAlan Bone: That's our best solution at replacing and this 9100 and going forward so.\nFletcher, Sam: Of the of Phillip, scope calibration is kind of your your primary interest for it.\nAlan Bone: I no the the the meter portion of it cause our 5520 we have the scope option as well.\nAlan Bone: Umm, we also have a Fluke or wave tech 9500.\nAlan Bone: I don't think I mentioned that in the beginning.\nAlan Bone: Why?\nAlan Bone: Why didn't mention that?\nAlan Bone: I think it's because it's been in Fluke possession since December.\nFletcher, Sam: Ohh.\nAlan Bone: So I was thinking on our bench.\nAlan Bone: I was thinking on our bench of what we have and that's currently not here.\nAlan Bone: That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.\nFletcher, Sam: I mean, this is your time to to share.\nAlan Bone: She.\nFletcher, Sam: So if if you would like to share something, we'll definitely happy to listen.\nAlan Bone: Yeah, well, interestingly enough, we, we we do use met Cal.\nAlan Bone: I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.\nAlan Bone: Umm.\nAlan Bone: And we've been using that for a number of years now.\nAlan Bone: But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.\nAlan Bone: When it came back, met Cal wouldn't talk to it correctly anymore.\nAlan Bone: So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.\nAlan Bone: So the engineers could try to determine whether or not where the disconnect was.\nAlan Bone: Why?\nAlan Bone: Why Matt Cow wasn't talking to it was the firmware issue.\nAlan Bone: Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.\nAlan Bone: They had it for three or four weeks.\nAlan Bone: Determined what the problem was.\nAlan Bone: We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.\nAlan Bone: So we've got it sent back to Fluke in January or some I can't remember the time frame now.\nAlan Bone: And since then, they've been trying to get it to work again.\nAlan Bone: And so I've been without my oscillioscope calibrator.\nAlan Bone: Since then I've been working with and I and I do appreciate it.\nAlan Bone: I I have been in contact with Clarence.\nAlan Bone: I forget his last name.\nAlan Bone: He's in service. Umm.\nAlan Bone: Let me just I'm just scrolling through sending emails here.\nAlan Bone: Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.\nAlan Bone: So my my updates are not very quick, but I know they've been and to get up to work.\nAlan Bone: My fear is it's a 90.\nAlan Bone: You know, it's a 9500.\nAlan Bone: It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.\nAlan Bone: I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?\nAlan Bone: I love the product.\nAlan Bone: We will always buy Fluke product.\nFletcher, Sam: Yeah, yeah.\nAlan Bone: I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.\nAlan Bone: You know you can't control every instrument and shipping.\nAlan Bone: Who knows what happens in shipping?\nAlan Bone: Umm, you never know, but those types of issues.\nAlan Bone: Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.\nAlan Bone: You know that it I have to reach back out to Clarence every time I want an update.\nAlan Bone: And I'm like, hey, you know, we're seven months.\nAlan Bone: I shouldn't.\nAlan Bone: It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.\nAlan Bone: It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.\nFletcher, Sam: Yeah, yeah, yeah.\nFletcher, Sam: Thank you for.\nAlan Bone: Yeah.\nFletcher, Sam: Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.\nAlan Bone: Yes.\nFletcher, Sam: I'll definitely share your feedback with our team.\nFletcher, Sam: That's been working on service.\nAlan Bone: Yeah.\nFletcher, Sam: Umm, changing the the topic just a little bit? Umm.\nAlan Bone: Yeah.\nFletcher, Sam: You mentioned that you are.\nFletcher, Sam: You mentioned you found email from us, so I I take it you're an email subscriber.\nAlan Bone: Yes.\nFletcher, Sam: Uh, do you look at any any of our social media?\nFletcher, Sam: Are you subscribed to any like LinkedIn or Facebook or anything like that too?\nAlan Bone: I am on LinkedIn and Facebook but I don't.\nAlan Bone: I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.\nAlan Bone: Typically, if I'm looking for something occasionally I'll follow a link on an email.\nAlan Bone: For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.\nAlan Bone: And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.\nAlan Bone: I don't use social media necessarily to track I I will occasionally I might be subscribed to.\nAlan Bone: Gusts Weekly, Monday metrology something.\nFletcher, Sam: Metrology Monday, yeah.\nAlan Bone: Yeah.\nAlan Bone: There you go.\nAlan Bone: There you go.\nAlan Bone: But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.\nAlan Bone: I'll.\nAlan Bone: I'll watch it, you know, or read it.\nAlan Bone: And if that's what you're asking, but.\nFletcher, Sam: Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?\nFletcher, Sam: If there's something, is there a type of content that we're not creating that you think would be really valuable to you?\nAlan Bone: Umm, that's a good question.\nAlan Bone: I don't know of anything that I have thought of.\nAlan Bone: Ohh, I wish I would have learned about this sooner.\nAlan Bone: You know, I think for the most part, the things that are critical for me, umm, like Michael.\nAlan Bone: I know I'll get emails about metcal updates and and that's always helpful.\nAlan Bone: That's that's kind of a newer thing.\nAlan Bone: Umm that it's helpful.\nAlan Bone: I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.\nAlan Bone: Yeah.\nAlan Bone: Umm.\nFletcher, Sam: If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?\nAlan Bone: Umm.\nAlan Bone: Yes.\nAlan Bone: Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.\nAlan Bone: Patching, but from an entry level type tech per position.\nAlan Bone: I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.\nAlan Bone: My bench texts aren't the one looking at buying new equipment.\nAlan Bone: That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.\nAlan Bone: I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?\nAlan Bone: Umm I'm.\nAlan Bone: I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.\nAlan Bone: You know.\nAlan Bone: Uh.\nAlan Bone: A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.\nFletcher, Sam: Umm.\nAlan Bone: I think that would be potentially useful.\nAlan Bone: Maybe from that perspective.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you for the answer there.\nFletcher, Sam: Yeah.\nFletcher, Sam: Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.\nAlan Bone: And that has its own place.\nAlan Bone: I get that I wouldn't say that, you know, I don't.\nAlan Bone: I don't.\nAlan Bone: I don't think that should go away, but it's not applicable to me from a handheld perspective.\nAlan Bone: You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.\nAlan Bone: I just normally those just get deleted without even me looking at them.\nFletcher, Sam: Right, right, right.\nFletcher, Sam: Umm do you do you use the website like do, do you?\nFletcher, Sam: Or do you?\nFletcher, Sam: Do you see your text like you like?\nFletcher, Sam: Googling to get answers to like you know how to resolve questions.\nFletcher, Sam: Or do you think the knowledge base or anything like that it?\nAlan Bone: Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.\nAlan Bone: I use the qubit website umm and and my.\nAlan Bone: I know my texts are on there.\nAlan Bone: We use.\nAlan Bone: We use flutes.\nAlan Bone: Temperature conversion?\nAlan Bone: Umm.\nAlan Bone: Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.\nFletcher, Sam: So the the calculators.\nFletcher, Sam: Uh, do you like, would you say it's like a blog or the product pages and manuals?\nFletcher, Sam: Is there anything that stands out there?\nAlan Bone: Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.\nAlan Bone: That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?\nAlan Bone: And so, and they're readily available.\nAlan Bone: Umm.\nAlan Bone: And so that is that is something we used frequently.\nFletcher, Sam: Well, I think I really appreciate you taking the time for these.\nFletcher, Sam: I I wanted to see if Jordan or Nika, if you had any any questions for Alan.\nKraski, Jordan: I did actually on that last plane you mentioned.\nKraski, Jordan: You want your.\nKraski, Jordan: You need to be able to find the manuals quickly.\nKraski, Jordan: Is that why is that?\nKraski, Jordan: Is that if something is broken or if there's like a procedure that you're trying to do with the product?\nAlan Bone: Yeah.\nKraski, Jordan: Like what are the key, I guess like what are you using the manuals for to supply?\nAlan Bone: Good question.\nAlan Bone: Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.\nAlan Bone: And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.\nAlan Bone: And how do I set up the instrument?\nAlan Bone: Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.\nAlan Bone: OK, I've got this power analyzer.\nAlan Bone: How do I need to configure it to take this reading?\nAlan Bone: Umm, so normally it's it's set up, it's often specifications.\nAlan Bone: Umm.\nAlan Bone: And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.\nAlan Bone: And if it you know if it applies so.\nKraski, Jordan: OK.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nKraski, Jordan: I do have another one too.\nKraski, Jordan: Ah, I just like as a AI becoming increasingly more popular.\nKraski, Jordan: Or are you?\nKraski, Jordan: Or do you notice like any of your texts using AI in the workplace?\nKraski, Jordan: And how are they doing that?\nKraski, Jordan: Is that something that Fluke could generate?\nKraski, Jordan: Something AI related to help you with your jobs.\nKraski, Jordan: Or is there a way that you're using AI right now?\nAlan Bone: Yeah.\nAlan Bone: OK, good.\nAlan Bone: Yeah, good question.\nAlan Bone: I don't.\nAlan Bone: To my knowledge, our text to using it more just as a resource to answer questions.\nAlan Bone: Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.\nAlan Bone: I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.\nAlan Bone: But we're definitely not using it much yet.\nAlan Bone: Umm, I would say it's more just.\nAlan Bone: Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.\nAlan Bone: I I will say I have.\nAlan Bone: Umm use chat GPT to get it to respond.\nAlan Bone: You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.\nAlan Bone: So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.\nKraski, Jordan: OK.\nKraski, Jordan: That's really helpful.\nKraski, Jordan: Thank you.\nAlan Bone: Yeah.\nFletcher, Sam: Because it's you.\nFletcher, Sam: Did you have any questions?\nSkeba, Nika: Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.\nSkeba, Nika: And I'm just curious, like what then?\nSkeba, Nika: Is your is your alternative.\nAlan Bone: Yes.\nSkeba, Nika: You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?\nAlan Bone: Yeah, that's a good question because it's something we have had to face.\nAlan Bone: Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.\nAlan Bone: So I had to send that to Fluke for calibration and it was gone for over a month.\nAlan Bone: Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.\nAlan Bone: There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.\nAlan Bone: Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.\nAlan Bone: I would guess 10 to 20% of the time I got up to work.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah, that's the thing.\nAlan Bone: And so in most cases, Nika, what we would do is if we found an alternative, we would use it.\nAlan Bone: If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.\nAlan Bone: The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.\nAlan Bone: That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.\nSkeba, Nika: There's.\nAlan Bone: The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.\nSkeba, Nika: Yeah.\nAlan Bone: When you're instrument comes back umm.\nSkeba, Nika: Yeah.\nSkeba, Nika: It's.\nAlan Bone: I'm I'm mostly for a stable signal and its resolution.\nSkeba, Nika: Others quiet, yeah.\nSkeba, Nika: Thanks.\nSkeba, Nika: Bye.\nAlan Bone: Umm, but we use an alternative version of contract as the short answer.\nSkeba, Nika: Don't think.\nSkeba, Nika: Yeah.\nSkeba, Nika: Yeah.\nSkeba, Nika: Thanks for for providing that are interesting.\nAlan Bone: Yeah.\nFletcher, Sam: Did you say you're 9500 is still in the in the shop?\nAlan Bone: Yes, it's still out Fluke service, yeah.\nFletcher, Sam: And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?\nAlan Bone: Well, my last correspondence was from Clarence Williams on the 18th.\nAlan Bone: So week ago yesterday and I I said to him, it has been over a month since I heard back from you.\nAlan Bone: At this point, my frustration is escalating.\nAlan Bone: What do I need to get it?\nAlan Bone: What do I need to do to get updates on our calibrator?\nAlan Bone: It has been up Fluke since December.\nAlan Bone: We need a solution to this problem.\nAlan Bone: Please let me know what is being done.\nAlan Bone: I heard back from him and he said sorry about that.\nAlan Bone: Looks like the technician has replaced a couple of different parts and the issue has not been resolved.\nAlan Bone: He has another part on order.\nAlan Bone: I have reached out to the parts team for an ETA.\nAlan Bone: We'll keep you posted.\nAlan Bone: Umm.\nAlan Bone: To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.\nAlan Bone: Or I could wait another gin.\nAlan Bone: I could wait again for another two weeks before I reach out to him again.\nAlan Bone: So honestly, I'm confident it's out.\nAlan Bone: Fluke.\nAlan Bone: I'm confident they're trying to fix the problem.\nAlan Bone: Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.\nFletcher, Sam: Mm-hmm.\nAlan Bone: Yeah, I hate to chuckle cause that's that sounds funny to me, but.\nAlan Bone: That's kind of the big picture for me, you know?\nAlan Bone: And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.\nAlan Bone: Just wait.\nAlan Bone: Sorry.\nAlan Bone: Umm, kind of deal with that answer and and sometimes that might be the case.\nAlan Bone: But why?\nAlan Bone: At this point I'm not getting a weekly update.\nAlan Bone: Hey, this is where we're at.\nAlan Bone: Sorry this is, you know, we haven't gotten past this.\nAlan Bone: We're still waiting on a part and this is where it's coming from.\nAlan Bone: That would be simple to me.\nAlan Bone: That's what my customers would expect me to give them if I had one of their instruments.\nAlan Bone: Umm.\nAlan Bone: And so yeah, I don't know if that answers what you were looking for, but.\nFletcher, Sam: Yeah.\nFletcher, Sam: Oh, yeah. Yeah.\nFletcher, Sam: Definitely, yeah.\nFletcher, Sam: Thank you and thank you for sharing that.\nAlan Bone: Yep.\nFletcher, Sam: Umm, but I I have actually.\nAlan Bone: By the way, I did know that I did not accept this so that I could pitch my 9500 problems.\nAlan Bone: I that wasn't.\nAlan Bone: That wasn't my goal.\nAlan Bone: From this this phone call so.\nFletcher, Sam: Ohh yeah absolutely.\nAlan Bone: Sure.\nFletcher, Sam: I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.\nFletcher, Sam: Umm to to to help us understand like where where some of the pain points are.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, it's.\nFletcher, Sam: And uh, you know.\nFletcher, Sam: So yeah. Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you very much for for sharing that with us.\nAlan Bone: Yeah.\nSkeba, Nika: Yeah, yeah, definitely.\nSkeba, Nika: Don't apologize, because that's definitely on our end.\nSkeba, Nika: And these are things like we're trying to improve.\nSkeba, Nika: So it's like anything you have that is a problem.\nSkeba, Nika: We would definitely want to know about it because you don't want things to to improve.\nAlan Bone: Yeah.\nAlan Bone: Yeah, we all need that, don't we? So.\nFletcher, Sam: Is there anything else?\nFletcher, Sam: Jordan.\nFletcher, Sam: Nika give anymore anymore questions for you.\nSkeba, Nika: Now.\nKraski, Jordan: Yeah, nothing on my end.\nFletcher, Sam: Alan, I I really want to thank you for taking the time out of your day to to answer her questions.\nFletcher, Sam: Is there anything else you want to add before we let you go?\nAlan Bone: No, no, I I I do a.\nAlan Bone: I appreciate books attention and and and typically when there's a problem or I need help.\nAlan Bone: Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.\nAlan Bone: Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.\nAlan Bone: Larry Renda is one of our self, the territory sales manager.\nAlan Bone: I know he's been out of town.\nAlan Bone: Umm.\nAlan Bone: Last week, Umm Tim Francis.\nAlan Bone: Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.\nAlan Bone: Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.\nAlan Bone: But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?\nAlan Bone: I understand that might be available now, which it wasn't that when we first purchased it.\nAlan Bone: Umm, it took a week and 1\/2 to get that number of $1500, which I knew about what it was gonna cost.\nAlan Bone: But occasionally I'm just a little surprised by that.\nAlan Bone: I'm thinking OK, I would think a failed person is going to respond.\nAlan Bone: Boom.\nFletcher, Sam: Yeah, yeah, absolutely.\nAlan Bone: You know when available, so those sometimes I'm a little surprised.\nFletcher, Sam: But a week and 1\/2 it like that does sound like a long time.\nAlan Bone: Yeah.\nFletcher, Sam: And thank you for sharing that to you, because I I will, I will absolutely be passing on along.\nAlan Bone: Yeah, but that's it.\nAlan Bone: I mean, I I really, I really like working with fluke, you know?\nAlan Bone: I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.\nAlan Bone: And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.\nAlan Bone: And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.\nFletcher, Sam: Yeah. Absolutely.\nFletcher, Sam: Yeah.\nFletcher, Sam: Thank you.\nFletcher, Sam: Thank you for saying that.\nFletcher, Sam: Umm well, Alan, thank you so much for again.\nFletcher, Sam: Thank you for the time.\nAlan Bone: Yeah.\nFletcher, Sam: And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.\nAlan Bone: And.\nFletcher, Sam: So yeah, always available to you as well.\nAlan Bone: Grant stored in the Nika.\nSkeba, Nika: Uh, thank you so much, Alan.\nFletcher, Sam: You know, think about.\nKraski, Jordan: Thank you.\nKraski, Jordan: Have a good rest of your day.\nAlan Bone: OK, you too.\nFletcher, Sam: Bye now.\nAlan Bone: Bye bye."}]} [24-Jul-2024 18:27:16 UTC] Invalid input data: [24-Jul-2024 18:27:16 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"three sentence brief summary of the conversation.\",painPoints: [\n\n{issue: \"Description of the pain point.\",\n\n details: \"Details.\"\n\n},\n],productsMentioned: {FlukeProducts: [\n\n \"List of Fluke products mentioned.\"\n\n],competitorProducts: [\n\n \"List of competitor products mentioned.\"\n\n],otherEquipment: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: 1. What is your role, and how long have you been in it?: \n: \na. Calibration tech for repair shop: \n: \nb. Torque wrenches (?) [sic]: \n: \nc. Began in calibration in the late 80s, now in 2nd stint in calibration: \n: \ni. Products for military, strict requirements, documentation: \n: \nii. Restarted calibration career in 2021: \n: \n2. What Fluke Calibration tools do you use?: \n: \na. No Fluke Calibration tools: \n: \nb. \u201cWe want to get that Fluke calibrator, that way we can stop sending all of our Fluke meters out to a 3rd party.\u201d: \n: \nc. Meters: probably a 5550. Have about 1100 Flukes(?) in inventory\n: \nd. Once calibrated, a tool can sit on the shelf for two years. If untouched, needs to be calibrated: \n: \ne. \u201cHey, I need a Fluke 289. Okay, we send a tool, once we send it to them, they have a year to use it and then it has to come back and be calibrated.\u201d: \n: \nf. We use SAP: \n: \n3. What made you consider the temperature calibration product you ultimately chose?: \n: \n4. How was your experience researching the product you chose? Was the website easy to navigate, and did you find all the information you were looking for?: \n: \na. \u201cI\u2019ve been around Fluke products since the 80s. Fluke has a great reputation, good reliable product... we used quite a few Fluke benchmeters back in the day. We never had any problems with them. I thought well, let\u2019s look at Fluke see what we have. I saw all these options and I was like ooh, hey, cool. I contacted Fluke through the website, hey, can I get some information about this or that. A lady replied back, sent me information... [she sent options]... Our best bet was the 5550.\u201d: \n: \nb. \u201cI wasn\u2019t sure what calibrator was my best option, that\u2019s why I reached out.\u201d: \n: \nc. MetCal preferred way to consume information: \u201cNormally I like to watch a video that gives me a high point. And if it\u2019s what I think it is, I\u2019ll go look for another video, or some sort of documentation that will give me in-depth how it works, what it will do. Figure out if it will work with whatever meter I would hook to it.\n: \ni. I would first go to Google, and do the product name. And then look around on Google, see the videos and all.\u201d: \n: \nii. Would just search product name: \n: \n5. Did anyone from Fluke help you in your buying process? Were they knowledgeable and responsive?: \n: \na. Less than a week got reply from sales: \n: \nb. Better than what I anticipated \u2013 anticipated 2 weeks or a month: \n: \n6. While you were researching the product, did you consider similar products from our competitors?: \n: \na. Not really. Feels like it\u2019s a good fit.: \n: \n7. If the customer chose a competitor product: What made you choose the competitor\u2019s product?\n: \na. Chose Fluke \u2013 but only reason wouldn\u2019t? Get calibrator, doesn\u2019t work, accuracy drifts dramatically, not comfortable sending the tools to customers: \n: \n8. If the customer chose a Fluke product: What made you choose the Fluke product over the competitor?\n: \na. \u201cFluke has always provided me with very good quality, reliable products. If it\u2019s not broke, don\u2019t fix it. Fluke has a very good reputation. Unless something super weird were to happen, I don\u2019t feel like there\u2019s a great deal of need to look at other products.\u201d: \n: \n9. What are the biggest challenges you face when calibrating temperature devices? How has the product you chose helped you overcome those challenges?: \n: \na. \u201cWe have an excess of 50,000 tools that might be calibrated. There\u2019s one of me.\u201d: \n: \nb. Was talked to about MetCal. Curious how it would work with handheld meters, when how can you automatically pull data.: \n: \nc. Used to hook up tools to computer to pull data easily.: "}]} [24-Jul-2024 18:28:17 UTC] Invalid input data: [24-Jul-2024 18:28:17 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"three sentence brief summary of the conversation.\",painPoints: [\n\n{issue: \"Description of the pain point.\",\n\n details: \"Details.\"\n\n},\n],productsMentioned: {FlukeProducts: [\n\n \"List of Fluke products mentioned.\"\n\n],competitorProducts: [\n\n \"List of competitor products mentioned.\"\n\n],otherEquipment: [\n\n \"List of other equipment mentioned.\"\n\n]\n}\n\n} Based on: 1. What is your role, and how long have you been in it?: \n: \na. Calibration tech for repair shop: \n: \nb. Torque wrenches (?) [sic]: \n: \nc. Began in calibration in the late 80s, now in 2nd stint in calibration: \n: \ni. Products for military, strict requirements, documentation: \n: \nii. Restarted calibration career in 2021: \n: \n2. What Fluke Calibration tools do you use?: \n: \na. No Fluke Calibration tools: \n: \nb. \u201cWe want to get that Fluke calibrator, that way we can stop sending all of our Fluke meters out to a 3rd party.\u201d: \n: \nc. Meters: probably a 5550. Have about 1100 Flukes(?) in inventory\n: \nd. Once calibrated, a tool can sit on the shelf for two years. If untouched, needs to be calibrated: \n: \ne. \u201cHey, I need a Fluke 289. Okay, we send a tool, once we send it to them, they have a year to use it and then it has to come back and be calibrated.\u201d: \n: \nf. We use SAP: \n: \n3. What made you consider the temperature calibration product you ultimately chose?: \n: \n4. How was your experience researching the product you chose? Was the website easy to navigate, and did you find all the information you were looking for?: \n: \na. \u201cI\u2019ve been around Fluke products since the 80s. Fluke has a great reputation, good reliable product... we used quite a few Fluke benchmeters back in the day. We never had any problems with them. I thought well, let\u2019s look at Fluke see what we have. I saw all these options and I was like ooh, hey, cool. I contacted Fluke through the website, hey, can I get some information about this or that. A lady replied back, sent me information... [she sent options]... Our best bet was the 5550.\u201d: \n: \nb. \u201cI wasn\u2019t sure what calibrator was my best option, that\u2019s why I reached out.\u201d: \n: \nc. MetCal preferred way to consume information: \u201cNormally I like to watch a video that gives me a high point. And if it\u2019s what I think it is, I\u2019ll go look for another video, or some sort of documentation that will give me in-depth how it works, what it will do. Figure out if it will work with whatever meter I would hook to it.\n: \ni. I would first go to Google, and do the product name. And then look around on Google, see the videos and all.\u201d: \n: \nii. Would just search product name: \n: \n5. Did anyone from Fluke help you in your buying process? Were they knowledgeable and responsive?: \n: \na. Less than a week got reply from sales: \n: \nb. Better than what I anticipated \u2013 anticipated 2 weeks or a month: \n: \n6. While you were researching the product, did you consider similar products from our competitors?: \n: \na. Not really. Feels like it\u2019s a good fit.: \n: \n7. If the customer chose a competitor product: What made you choose the competitor\u2019s product?\n: \na. Chose Fluke \u2013 but only reason wouldn\u2019t? Get calibrator, doesn\u2019t work, accuracy drifts dramatically, not comfortable sending the tools to customers: \n: \n8. If the customer chose a Fluke product: What made you choose the Fluke product over the competitor?\n: \na. \u201cFluke has always provided me with very good quality, reliable products. If it\u2019s not broke, don\u2019t fix it. Fluke has a very good reputation. Unless something super weird were to happen, I don\u2019t feel like there\u2019s a great deal of need to look at other products.\u201d: \n: \n9. What are the biggest challenges you face when calibrating temperature devices? How has the product you chose helped you overcome those challenges?: \n: \na. \u201cWe have an excess of 50,000 tools that might be calibrated. There\u2019s one of me.\u201d: \n: \nb. Was talked to about MetCal. Curious how it would work with handheld meters, when how can you automatically pull data.: \n: \nc. Used to hook up tools to computer to pull data easily.: "}]} [26-Jul-2024 19:01:49 UTC] Invalid input data: [26-Jul-2024 19:01:59 UTC] Invalid input data: [26-Jul-2024 19:04:26 UTC] Invalid input data: null [26-Jul-2024 19:04:26 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief overview of the conversation content.\",status: {general: \"Overall status or performance of the product.\", performance: \"Specific challenges or highlights.\"},updates: {recentChanges: \"Any recent updates or changes to the product.\", marketActivity: \"Market or sales activity noted.\"},bookings: {region1: \"Summary of bookings in Region 1.\", region2: [\"Details of bookings in Region 2, including significant orders or amounts.\"]},forecast: {general: \"Outlook for future sales or performance.\", trends: \"Observable trends or patterns.\"},tasksActions: {task1: \"Description of the first task, responsible parties, and deadlines.\", task2: \"Description of the second task, responsible parties, and deadlines.\", task3: \"Description of additional tasks or actions required.\"}} Based on: $notes"}]} [26-Jul-2024 19:06:44 UTC] Invalid input data: null [26-Jul-2024 19:06:44 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief overview of the conversation content.\",status: {general: \"Overall status or performance of the product.\", performance: \"Specific challenges or highlights.\"},updates: {recentChanges: \"Any recent updates or changes to the product.\", marketActivity: \"Market or sales activity noted.\"},bookings: {region1: \"Summary of bookings in Region 1.\", region2: [\"Details of bookings in Region 2, including significant orders or amounts.\"]},forecast: {general: \"Outlook for future sales or performance.\", trends: \"Observable trends or patterns.\"},tasksActions: {task1: \"Description of the first task, responsible parties, and deadlines.\", task2: \"Description of the second task, responsible parties, and deadlines.\", task3: \"Description of additional tasks or actions required.\"}} Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 19:10:39 UTC] Invalid input data: null [26-Jul-2024 19:10:39 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief overview of the conversation content.\",status: {general: \"Overall status or performance of the product.\", performance: \"Specific challenges or highlights.\"},updates: {recentChanges: \"Any recent updates or changes to the product.\", marketActivity: \"Market or sales activity noted.\"},bookings: {region1: \"Summary of bookings in Region 1.\", region2: [\"Details of bookings in Region 2, including significant orders or amounts.\"]},forecast: {general: \"Outlook for future sales or performance.\", trends: \"Observable trends or patterns.\"},tasksActions: {task1: \"Description of the first task, responsible parties, and deadlines.\", task2: \"Description of the second task, responsible parties, and deadlines.\", task3: \"Description of additional tasks or actions required.\"}} Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 19:11:40 UTC] Invalid input data: null [26-Jul-2024 19:11:40 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief overview of the conversation content.\",status: {general: \"Overall status or performance of the product.\", performance: \"Specific challenges or highlights.\"},updates: {recentChanges: \"Any recent updates or changes to the product.\", marketActivity: \"Market or sales activity noted.\"},bookings: {region1: \"Summary of bookings in Region 1.\", region2: [\"Details of bookings in Region 2, including significant orders or amounts.\"]},forecast: {general: \"Outlook for future sales or performance.\", trends: \"Observable trends or patterns.\"},tasksActions: {task1: \"Description of the first task, responsible parties, and deadlines.\", task2: \"Description of the second task, responsible parties, and deadlines.\", task3: \"Description of additional tasks or actions required.\"}} Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 19:14:46 UTC] Invalid input data: null [26-Jul-2024 19:14:46 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief overview of the conversation content.\",status: {general: \"Overall status or performance of the product.\", performance: \"Specific challenges or highlights.\"},updates: {recentChanges: \"Any recent updates or changes to the product.\", marketActivity: \"Market or sales activity noted.\"},bookings: {region1: \"Summary of bookings in Region 1.\", region2: [\"Details of bookings in Region 2, including significant orders or amounts.\"]},forecast: {general: \"Outlook for future sales or performance.\", trends: \"Observable trends or patterns.\"},tasksActions: {task1: \"Description of the first task, responsible parties, and deadlines.\", task2: \"Description of the second task, responsible parties, and deadlines.\", task3: \"Description of additional tasks or actions required.\"}} Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 19:18:31 UTC] Invalid input data: null [26-Jul-2024 19:18:31 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief overview of the conversation content.\",status: {general: \"Overall status or performance of the product.\", performance: \"Specific challenges or highlights.\"},updates: {recentChanges: \"Any recent updates or changes to the product.\", marketActivity: \"Market or sales activity noted.\"},bookings: {region1: \"Summary of bookings in Region 1.\", region2: [\"Details of bookings in Region 2, including significant orders or amounts.\"]},forecast: {general: \"Outlook for future sales or performance.\", trends: \"Observable trends or patterns.\"},tasksActions: {task1: \"Description of the first task, responsible parties, and deadlines.\", task2: \"Description of the second task, responsible parties, and deadlines.\", task3: \"Description of additional tasks or actions required.\"}} Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 19:51:04 UTC] Invalid input data: null [26-Jul-2024 19:51:04 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief overview of the conversation content.\",status: {general: \"Overall status or performance of the product.\", performance: \"Specific challenges or highlights.\"},updates: {recentChanges: \"Any recent updates or changes to the product.\", marketActivity: \"Market or sales activity noted.\"},bookings: {region1: \"Summary of bookings in Region 1.\", region2: [\"Details of bookings in Region 2, including significant orders or amounts.\"]},forecast: {general: \"Outlook for future sales or performance.\", trends: \"Observable trends or patterns.\"},tasksActions: {task1: \"Description of the first task, responsible parties, and deadlines.\", task2: \"Description of the second task, responsible parties, and deadlines.\", task3: \"Description of additional tasks or actions required.\"}} Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 19:59:14 UTC] Invalid input data: null [26-Jul-2024 19:59:14 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief overview of the conversation content.\",status: {general: \"Overall status or performance of the product.\", performance: \"Specific challenges or highlights.\"},updates: {recentChanges: \"Any recent updates or changes to the product.\", marketActivity: \"Market or sales activity noted.\"},bookings: {region1: \"Summary of bookings in Region 1.\", region2: [\"Details of bookings in Region 2, including significant orders or amounts.\"]},forecast: {general: \"Outlook for future sales or performance.\", trends: \"Observable trends or patterns.\"},tasksActions: {task1: \"Description of the first task, responsible parties, and deadlines.\", task2: \"Description of the second task, responsible parties, and deadlines.\", task3: \"Description of additional tasks or actions required.\"}} Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 19:59:16 UTC] Error decoding extracted JSON: Syntax error [26-Jul-2024 19:59:20 UTC] Invalid input data: null [26-Jul-2024 19:59:20 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief overview of the conversation content.\",status: {general: \"Overall status or performance of the product.\", performance: \"Specific challenges or highlights.\"},updates: {recentChanges: \"Any recent updates or changes to the product.\", marketActivity: \"Market or sales activity noted.\"},bookings: {region1: \"Summary of bookings in Region 1.\", region2: [\"Details of bookings in Region 2, including significant orders or amounts.\"]},forecast: {general: \"Outlook for future sales or performance.\", trends: \"Observable trends or patterns.\"},tasksActions: {task1: \"Description of the first task, responsible parties, and deadlines.\", task2: \"Description of the second task, responsible parties, and deadlines.\", task3: \"Description of additional tasks or actions required.\"}} Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 20:12:10 UTC] Invalid input data: null [26-Jul-2024 20:12:10 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief overview of the conversation content.\",status: {general: \"Overall status or performance of the product.\", performance: \"Specific challenges or highlights.\"},updates: {recentChanges: \"Any recent updates or changes to the product.\", marketActivity: \"Market or sales activity noted.\"},bookings: {region1: \"Summary of bookings in Region 1.\", region2: [\"Details of bookings in Region 2, including significant orders or amounts.\"]},forecast: {general: \"Outlook for future sales or performance.\", trends: \"Observable trends or patterns.\"},tasksActions: {task1: \"Description of the first task, responsible parties, and deadlines.\", task2: \"Description of the second task, responsible parties, and deadlines.\", task3: \"Description of additional tasks or actions required.\"}} Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 20:30:49 UTC] Invalid input data: null [26-Jul-2024 20:30:49 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \\\"Brief overview of the conversation content.\\\",tasks: {task_1: \\\"\\\",\"\"}, key_takeaway:{item_1:\"\",} Based on: $notes"}]} [26-Jul-2024 20:30:50 UTC] Error decoding extracted JSON: Syntax error [26-Jul-2024 20:37:25 UTC] Invalid input data: null [26-Jul-2024 20:37:26 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief overview of the conversation content.\",tasks: {task 1: \"\",: [\"Details \"]},,tasksActions: {task1: \"Description of the first task\", }} Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 20:41:44 UTC] Invalid input data: null [26-Jul-2024 20:41:44 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief overview of the conversation content.\",tasks: {task 1: \"\",: [\"Details \"]},Overview: {Overview1: \"Description 1\", }} Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 20:42:50 UTC] Invalid input data: null [26-Jul-2024 20:42:50 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief overview of the conversation content.\",tasks: {task 1: \"\",: [\"Details \"]},Overview: {Overview1: \"Description 1\" }, {Overview2: \"Description 2, etc\", } } Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 20:42:55 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format {summary: \"Brief overview of the conversation content.\",tasks: {task 1: \"\",: [\"Details \"]},Overview: {Overview1: \"Description 1\" }, {Overview2: \"Description 2, etc\", } } Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 20:44:01 UTC] Invalid input data: null [26-Jul-2024 20:44:01 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format adding as many items to each section as needed {summary: \"Brief overview of the conversation content.\",tasks: {task 1: \"\",: [\"Details \"]},Overview: {Overview1: \"Description 1\" }, {Overview2: \"Description 2, etc\", } } Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 20:45:46 UTC] Invalid input data: null [26-Jul-2024 20:45:46 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"format the conversation as a JSON in the format adding as many items to each section as needed {summary: \"Brief overview of the conversation content.\",tasks: {task 1: \"\",: [\"Details \"]},Overview: {Overview1: \"Description 1\" }, {Overview2: \"Description 2, etc\"}} Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 20:45:48 UTC] Error decoding extracted JSON: Syntax error [26-Jul-2024 20:47:28 UTC] Invalid input data: null [26-Jul-2024 20:47:28 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"Format the conversation as a JSON in the format adding as many items to each section as needed: {summary: \"Brief overview of the conversation content.\", tasks: {task1: \"Description of the first task\", task2: [\"Details for the second task\", \"Additional details\"]}, Overview: {Overview1: \"Description 1\", Overview2: \"Description 2, etc.\"}} Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [26-Jul-2024 20:47:59 UTC] Invalid input data: null [26-Jul-2024 20:47:59 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"Format the conversation as a JSON in the format adding as many items to each section as needed: {summary: \"Brief overview of the conversation content.\", tasks: {task1: \"Description of the first task\", task2: [\"Details for the second task\", \"Additional details\"]}, Overview: {Overview1: \"Description 1\", Overview2: \"Description 2, etc.\"}} Based on: Great to chat with you during our 1:1. As I said, feel free to reach out to me anytime if you have questions, need support, have ideas etc. My #1 priority is making sure anyone on my team is setup for success. As promised, I\u2019m sharing the notes I took from our mtg below. I\u2019ve included actions we discussed and some guidance as well. If I\u2019ve missed anything, please feel free to respond to add\/edit. \n \nActions:\nThis week: Get recurring 1:1 w\/ Margaret on your calendar monthly so you can share what you are working on and she can share priorities for CAL or other things that may be coming down the line that will be important for you. Let\u2019s get one of these on the cal for next week or as early as possible.\n \nThis week: Get recurring 1:1s with all CAL product managers on your calendar \u2013 touch base with Armin on agenda\n \nSetup time with Armin and I for next week to discuss getting you more product training. This will be critical to do asap for you to feel comfortable and be successful in your role.\n \nFocus on being more proactive, engaged and driving marketing every day. Remember, you are the marketer for the calibration business and they\/we rely on you to drive successful marketing strategies and tactics. That\u2019s the expectation from me, Armin and the CAL product team. To be successful, I see this looking like:\n \nProactively coming to the table with marketing strategies, opinions and ideas based on the priorities of the CAL business and taking action on these those things that fall as priorities.\nBeing actively engaged in meetings vs. sitting back and listening \u2013 the CAL product team should see you as an extended member of their team\nAsking questions when you don\u2019t understand something\nLeaning in to drive your understanding of industries, products, personas etc. \nDoing VOC. This is critical to any product marketer. Data will never get you critical info on customer pain points and needs.\nNot letting perfect get in the way of better. We may not have all the data you\u2019d like, we may not have the perfect processes in place and these things can make it challenging. But, we need to succeed despite these things so remember to not let these things stand in your way.\nHaving a high say\/do ratio. Make sure you are delivering on commitments to others. Getting back to people with info they\u2019ve requested or things you have committed to in a timely manner (or within the timeframe you\u2019ve given them).\n\nGeneral Notes:\nYou showed me a way in which you\u2019ve been using AI to consolidate CAL related information so it\u2019s easily accessible for you to do your job.\n \nWorking well:\nCalls and check-ins\nSam pushing you to do certain things\n \nChallenges for you:\nFeels like different processes for different things (ex. Bowlers). \nYou are trying to find your strengths to determine a better way to operate daily\nYou struggle to understand what you have access to and what you don\u2019t\nCAL is technical and would be helpful to have the opportunity to spend some time hands on to better understand the use\/applications (see action above)\n \nBased on what you shared, feedback from me is covered in the expectations (\u201cwhat this looks like\u201d) noted above.\n \nThank you again for chatting today! As I said, I and Armin are here to help you be successful so please lean on us to do that when\/if you are feeling a gap in a particular area. We\u2019re here to help remove obstacles and offer guidance\/advice."}]} [26-Jul-2024 20:48:09 UTC] Invalid input data: null [26-Jul-2024 20:48:09 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"Format the conversation as a JSON in the format adding as many items to each section as needed: {summary: \"Brief overview of the conversation content.\", tasks: {task1: \"Description of the first task\", task2: [\"Details for the second task\", \"Additional details\"]}, Overview: {Overview1: \"Description 1\", Overview2: \"Description 2, etc.\"}} Based on: Great to chat with you during our 1:1. As I said, feel free to reach out to me anytime if you have questions, need support, have ideas etc. My #1 priority is making sure anyone on my team is setup for success. As promised, I\u2019m sharing the notes I took from our mtg below. I\u2019ve included actions we discussed and some guidance as well. If I\u2019ve missed anything, please feel free to respond to add\/edit. \n \nActions:\nThis week: Get recurring 1:1 w\/ Margaret on your calendar monthly so you can share what you are working on and she can share priorities for CAL or other things that may be coming down the line that will be important for you. Let\u2019s get one of these on the cal for next week or as early as possible.\n \nThis week: Get recurring 1:1s with all CAL product managers on your calendar \u2013 touch base with Armin on agenda\n \nSetup time with Armin and I for next week to discuss getting you more product training. This will be critical to do asap for you to feel comfortable and be successful in your role.\n \nFocus on being more proactive, engaged and driving marketing every day. Remember, you are the marketer for the calibration business and they\/we rely on you to drive successful marketing strategies and tactics. That\u2019s the expectation from me, Armin and the CAL product team. To be successful, I see this looking like:\n \nProactively coming to the table with marketing strategies, opinions and ideas based on the priorities of the CAL business and taking action on these those things that fall as priorities.\nBeing actively engaged in meetings vs. sitting back and listening \u2013 the CAL product team should see you as an extended member of their team\nAsking questions when you don\u2019t understand something\nLeaning in to drive your understanding of industries, products, personas etc. \nDoing VOC. This is critical to any product marketer. Data will never get you critical info on customer pain points and needs.\nNot letting perfect get in the way of better. We may not have all the data you\u2019d like, we may not have the perfect processes in place and these things can make it challenging. But, we need to succeed despite these things so remember to not let these things stand in your way.\nHaving a high say\/do ratio. Make sure you are delivering on commitments to others. Getting back to people with info they\u2019ve requested or things you have committed to in a timely manner (or within the timeframe you\u2019ve given them).\n\nGeneral Notes:\nYou showed me a way in which you\u2019ve been using AI to consolidate CAL related information so it\u2019s easily accessible for you to do your job.\n \nWorking well:\nCalls and check-ins\nSam pushing you to do certain things\n \nChallenges for you:\nFeels like different processes for different things (ex. Bowlers). \nYou are trying to find your strengths to determine a better way to operate daily\nYou struggle to understand what you have access to and what you don\u2019t\nCAL is technical and would be helpful to have the opportunity to spend some time hands on to better understand the use\/applications (see action above)\n \nBased on what you shared, feedback from me is covered in the expectations (\u201cwhat this looks like\u201d) noted above.\n \nThank you again for chatting today! As I said, I and Armin are here to help you be successful so please lean on us to do that when\/if you are feeling a gap in a particular area. We\u2019re here to help remove obstacles and offer guidance\/advice."}]} [26-Jul-2024 20:48:30 UTC] Invalid input data: null [26-Jul-2024 20:48:30 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"Format the conversation as a JSON in the format adding as many items to each section as needed: {summary: \"Brief overview of the conversation content.\", tasks: {task1: \"Description of the first task\", task2: [\"Details for the second task\", \"Additional details\"]}, Overview: {Overview1: \"Description 1\", Overview2: \"Description 2, etc.\"}} Based on: Great to chat with you during our 1:1. As I said, feel free to reach out to me anytime if you have questions, need support, have ideas etc. My #1 priority is making sure anyone on my team is setup for success. As promised, I\u2019m sharing the notes I took from our mtg below. I\u2019ve included actions we discussed and some guidance as well. If I\u2019ve missed anything, please feel free to respond to add\/edit. \n \nActions:\nThis week: Get recurring 1:1 w\/ Margaret on your calendar monthly so you can share what you are working on and she can share priorities for CAL or other things that may be coming down the line that will be important for you. Let\u2019s get one of these on the cal for next week or as early as possible.\n \nThis week: Get recurring 1:1s with all CAL product managers on your calendar \u2013 touch base with Armin on agenda\n \nSetup time with Armin and I for next week to discuss getting you more product training. This will be critical to do asap for you to feel comfortable and be successful in your role.\n \nFocus on being more proactive, engaged and driving marketing every day. Remember, you are the marketer for the calibration business and they\/we rely on you to drive successful marketing strategies and tactics. That\u2019s the expectation from me, Armin and the CAL product team. To be successful, I see this looking like:\n \nProactively coming to the table with marketing strategies, opinions and ideas based on the priorities of the CAL business and taking action on these those things that fall as priorities.\nBeing actively engaged in meetings vs. sitting back and listening \u2013 the CAL product team should see you as an extended member of their team\nAsking questions when you don\u2019t understand something\nLeaning in to drive your understanding of industries, products, personas etc. \nDoing VOC. This is critical to any product marketer. Data will never get you critical info on customer pain points and needs.\nNot letting perfect get in the way of better. We may not have all the data you\u2019d like, we may not have the perfect processes in place and these things can make it challenging. But, we need to succeed despite these things so remember to not let these things stand in your way.\nHaving a high say\/do ratio. Make sure you are delivering on commitments to others. Getting back to people with info they\u2019ve requested or things you have committed to in a timely manner (or within the timeframe you\u2019ve given them).\n\nGeneral Notes:\nYou showed me a way in which you\u2019ve been using AI to consolidate CAL related information so it\u2019s easily accessible for you to do your job.\n \nWorking well:\nCalls and check-ins\nSam pushing you to do certain things\n \nChallenges for you:\nFeels like different processes for different things (ex. Bowlers). \nYou are trying to find your strengths to determine a better way to operate daily\nYou struggle to understand what you have access to and what you don\u2019t\nCAL is technical and would be helpful to have the opportunity to spend some time hands on to better understand the use\/applications (see action above)\n \nBased on what you shared, feedback from me is covered in the expectations (\u201cwhat this looks like\u201d) noted above.\n \nThank you again for chatting today! As I said, I and Armin are here to help you be successful so please lean on us to do that when\/if you are feeling a gap in a particular area. We\u2019re here to help remove obstacles and offer guidance\/advice."}]} [26-Jul-2024 20:48:51 UTC] Invalid input data: null [26-Jul-2024 20:48:51 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"Format the conversation as a JSON in the format adding as many items to each section as needed: {summary: \"Brief overview of the conversation content.\", tasks: {task1: \"Description of the first task\", task2: [\"Details for the second task\", \"Additional details\"]}, Overview: {Overview1: \"Description 1\", Overview2: \"Description 2, etc.\"}} Based on: Great to chat with you during our 1:1. As I said, feel free to reach out to me anytime if you have questions, need support, have ideas etc. My #1 priority is making sure anyone on my team is setup for success. As promised, I\u2019m sharing the notes I took from our mtg below. I\u2019ve included actions we discussed and some guidance as well. If I\u2019ve missed anything, please feel free to respond to add\/edit. \n \nActions:\nThis week: Get recurring 1:1 w\/ Margaret on your calendar monthly so you can share what you are working on and she can share priorities for CAL or other things that may be coming down the line that will be important for you. Let\u2019s get one of these on the cal for next week or as early as possible.\n \nThis week: Get recurring 1:1s with all CAL product managers on your calendar \u2013 touch base with Armin on agenda\n \nSetup time with Armin and I for next week to discuss getting you more product training. This will be critical to do asap for you to feel comfortable and be successful in your role.\n \nFocus on being more proactive, engaged and driving marketing every day. Remember, you are the marketer for the calibration business and they\/we rely on you to drive successful marketing strategies and tactics. That\u2019s the expectation from me, Armin and the CAL product team. To be successful, I see this looking like:\n \nProactively coming to the table with marketing strategies, opinions and ideas based on the priorities of the CAL business and taking action on these those things that fall as priorities.\nBeing actively engaged in meetings vs. sitting back and listening \u2013 the CAL product team should see you as an extended member of their team\nAsking questions when you don\u2019t understand something\nLeaning in to drive your understanding of industries, products, personas etc. \nDoing VOC. This is critical to any product marketer. Data will never get you critical info on customer pain points and needs.\nNot letting perfect get in the way of better. We may not have all the data you\u2019d like, we may not have the perfect processes in place and these things can make it challenging. But, we need to succeed despite these things so remember to not let these things stand in your way.\nHaving a high say\/do ratio. Make sure you are delivering on commitments to others. Getting back to people with info they\u2019ve requested or things you have committed to in a timely manner (or within the timeframe you\u2019ve given them).\n\nGeneral Notes:\nYou showed me a way in which you\u2019ve been using AI to consolidate CAL related information so it\u2019s easily accessible for you to do your job.\n \nWorking well:\nCalls and check-ins\nSam pushing you to do certain things\n \nChallenges for you:\nFeels like different processes for different things (ex. Bowlers). \nYou are trying to find your strengths to determine a better way to operate daily\nYou struggle to understand what you have access to and what you don\u2019t\nCAL is technical and would be helpful to have the opportunity to spend some time hands on to better understand the use\/applications (see action above)\n \nBased on what you shared, feedback from me is covered in the expectations (\u201cwhat this looks like\u201d) noted above.\n \nThank you again for chatting today! As I said, I and Armin are here to help you be successful so please lean on us to do that when\/if you are feeling a gap in a particular area. We\u2019re here to help remove obstacles and offer guidance\/advice."}]} [26-Jul-2024 20:49:08 UTC] Invalid input data: null [26-Jul-2024 20:49:08 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"Format the conversation as a JSON in the format adding as many items to each section as needed: {summary: \"Brief overview of the conversation content.\", tasks: {task1: \"Description of the first task\", task2: [\"Details for the second task\", \"Additional details\"]}, Overview: {Overview1: \"Description 1\", Overview2: \"Description 2, etc.\"}} Based on: Great to chat with you during our 1:1. As I said, feel free to reach out to me anytime if you have questions, need support, have ideas etc. My #1 priority is making sure anyone on my team is setup for success. As promised, I\u2019m sharing the notes I took from our mtg below. I\u2019ve included actions we discussed and some guidance as well. If I\u2019ve missed anything, please feel free to respond to add\/edit. \n \nActions:\nThis week: Get recurring 1:1 w\/ Margaret on your calendar monthly so you can share what you are working on and she can share priorities for CAL or other things that may be coming down the line that will be important for you. Let\u2019s get one of these on the cal for next week or as early as possible.\n \nThis week: Get recurring 1:1s with all CAL product managers on your calendar \u2013 touch base with Armin on agenda\n \nSetup time with Armin and I for next week to discuss getting you more product training. This will be critical to do asap for you to feel comfortable and be successful in your role.\n \nFocus on being more proactive, engaged and driving marketing every day. Remember, you are the marketer for the calibration business and they\/we rely on you to drive successful marketing strategies and tactics. That\u2019s the expectation from me, Armin and the CAL product team. To be successful, I see this looking like:\n \nProactively coming to the table with marketing strategies, opinions and ideas based on the priorities of the CAL business and taking action on these those things that fall as priorities.\nBeing actively engaged in meetings vs. sitting back and listening \u2013 the CAL product team should see you as an extended member of their team\nAsking questions when you don\u2019t understand something\nLeaning in to drive your understanding of industries, products, personas etc. \nDoing VOC. This is critical to any product marketer. Data will never get you critical info on customer pain points and needs.\nNot letting perfect get in the way of better. We may not have all the data you\u2019d like, we may not have the perfect processes in place and these things can make it challenging. But, we need to succeed despite these things so remember to not let these things stand in your way.\nHaving a high say\/do ratio. Make sure you are delivering on commitments to others. Getting back to people with info they\u2019ve requested or things you have committed to in a timely manner (or within the timeframe you\u2019ve given them).\n\nGeneral Notes:\nYou showed me a way in which you\u2019ve been using AI to consolidate CAL related information so it\u2019s easily accessible for you to do your job.\n \nWorking well:\nCalls and check-ins\nSam pushing you to do certain things\n \nChallenges for you:\nFeels like different processes for different things (ex. Bowlers). \nYou are trying to find your strengths to determine a better way to operate daily\nYou struggle to understand what you have access to and what you don\u2019t\nCAL is technical and would be helpful to have the opportunity to spend some time hands on to better understand the use\/applications (see action above)\n \nBased on what you shared, feedback from me is covered in the expectations (\u201cwhat this looks like\u201d) noted above.\n \nThank you again for chatting today! As I said, I and Armin are here to help you be successful so please lean on us to do that when\/if you are feeling a gap in a particular area. We\u2019re here to help remove obstacles and offer guidance\/advice."}]} [26-Jul-2024 20:49:18 UTC] Invalid input data: null [26-Jul-2024 20:49:33 UTC] Invalid input data: null [26-Jul-2024 20:49:33 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"Format the conversation as a JSON in the format adding as many items to each section as needed: {summary: \"Brief overview of the conversation content.\", tasks: {task1: \"Description of the first task\", task2: [\"Details for the second task\", \"Additional details\"]}, Overview: {Overview1: \"Description 1\", Overview2: \"Description 2, etc.\"}} Based on: Great to chat with you during our 1:1. As I said, feel free to reach out to me anytime if you have questions, need support, have ideas etc. My #1 priority is making sure anyone on my team is setup for success. As promised, I\u2019m sharing the notes I took from our mtg below. I\u2019ve included actions we discussed and some guidance as well. If I\u2019ve missed anything, please feel free to respond to add\/edit. \n \nActions:\nThis week: Get recurring 1:1 w\/ Margaret on your calendar monthly so you can share what you are working on and she can share priorities for CAL or other things that may be coming down the line that will be important for you. Let\u2019s get one of these on the cal for next week or as early as possible.\n \nThis week: Get recurring 1:1s with all CAL product managers on your calendar \u2013 touch base with Armin on agenda\n \nSetup time with Armin and I for next week to discuss getting you more product training. This will be critical to do asap for you to feel comfortable and be successful in your role.\n \nFocus on being more proactive, engaged and driving marketing every day. Remember, you are the marketer for the calibration business and they\/we rely on you to drive successful marketing strategies and tactics. That\u2019s the expectation from me, Armin and the CAL product team. To be successful, I see this looking like:\n \nProactively coming to the table with marketing strategies, opinions and ideas based on the priorities of the CAL business and taking action on these those things that fall as priorities.\nBeing actively engaged in meetings vs. sitting back and listening \u2013 the CAL product team should see you as an extended member of their team\nAsking questions when you don\u2019t understand something\nLeaning in to drive your understanding of industries, products, personas etc. \nDoing VOC. This is critical to any product marketer. Data will never get you critical info on customer pain points and needs.\nNot letting perfect get in the way of better. We may not have all the data you\u2019d like, we may not have the perfect processes in place and these things can make it challenging. But, we need to succeed despite these things so remember to not let these things stand in your way.\nHaving a high say\/do ratio. Make sure you are delivering on commitments to others. Getting back to people with info they\u2019ve requested or things you have committed to in a timely manner (or within the timeframe you\u2019ve given them).\n\nGeneral Notes:\nYou showed me a way in which you\u2019ve been using AI to consolidate CAL related information so it\u2019s easily accessible for you to do your job.\n \nWorking well:\nCalls and check-ins\nSam pushing you to do certain things\n \nChallenges for you:\nFeels like different processes for different things (ex. Bowlers). \nYou are trying to find your strengths to determine a better way to operate daily\nYou struggle to understand what you have access to and what you don\u2019t\nCAL is technical and would be helpful to have the opportunity to spend some time hands on to better understand the use\/applications (see action above)\n \nBased on what you shared, feedback from me is covered in the expectations (\u201cwhat this looks like\u201d) noted above.\n \nThank you again for chatting today! As I said, I and Armin are here to help you be successful so please lean on us to do that when\/if you are feeling a gap in a particular area. We\u2019re here to help remove obstacles and offer guidance\/advice."}]} [26-Jul-2024 20:55:09 UTC] Invalid input data: null [26-Jul-2024 20:55:09 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"Format the conversation as a JSON in the format adding as many items to each section as needed: {summary: \"Brief overview of the conversation content.\", tasks: {task1: \"Description of the first task\", task2: [\"Details for the second task\", \"Additional details\"]}, Overview: {Overview1: \"Description 1\", Overview2: \"Description 2, etc.\"}} Based on: Great to chat with you during our 1:1. As I said, feel free to reach out to me anytime if you have questions, need support, have ideas etc. My #1 priority is making sure anyone on my team is setup for success. As promised, I\u2019m sharing the notes I took from our mtg below. I\u2019ve included actions we discussed and some guidance as well. If I\u2019ve missed anything, please feel free to respond to add\/edit. \n \nActions:\nThis week: Get recurring 1:1 w\/ Margaret on your calendar monthly so you can share what you are working on and she can share priorities for CAL or other things that may be coming down the line that will be important for you. Let\u2019s get one of these on the cal for next week or as early as possible.\n \nThis week: Get recurring 1:1s with all CAL product managers on your calendar \u2013 touch base with Armin on agenda\n \nSetup time with Armin and I for next week to discuss getting you more product training. This will be critical to do asap for you to feel comfortable and be successful in your role.\n \nFocus on being more proactive, engaged and driving marketing every day. Remember, you are the marketer for the calibration business and they\/we rely on you to drive successful marketing strategies and tactics. That\u2019s the expectation from me, Armin and the CAL product team. To be successful, I see this looking like:\n \nProactively coming to the table with marketing strategies, opinions and ideas based on the priorities of the CAL business and taking action on these those things that fall as priorities.\nBeing actively engaged in meetings vs. sitting back and listening \u2013 the CAL product team should see you as an extended member of their team\nAsking questions when you don\u2019t understand something\nLeaning in to drive your understanding of industries, products, personas etc. \nDoing VOC. This is critical to any product marketer. Data will never get you critical info on customer pain points and needs.\nNot letting perfect get in the way of better. We may not have all the data you\u2019d like, we may not have the perfect processes in place and these things can make it challenging. But, we need to succeed despite these things so remember to not let these things stand in your way.\nHaving a high say\/do ratio. Make sure you are delivering on commitments to others. Getting back to people with info they\u2019ve requested or things you have committed to in a timely manner (or within the timeframe you\u2019ve given them).\n\nGeneral Notes:\nYou showed me a way in which you\u2019ve been using AI to consolidate CAL related information so it\u2019s easily accessible for you to do your job.\n \nWorking well:\nCalls and check-ins\nSam pushing you to do certain things\n \nChallenges for you:\nFeels like different processes for different things (ex. Bowlers). \nYou are trying to find your strengths to determine a better way to operate daily\nYou struggle to understand what you have access to and what you don\u2019t\nCAL is technical and would be helpful to have the opportunity to spend some time hands on to better understand the use\/applications (see action above)\n \nBased on what you shared, feedback from me is covered in the expectations (\u201cwhat this looks like\u201d) noted above.\n \nThank you again for chatting today! As I said, I and Armin are here to help you be successful so please lean on us to do that when\/if you are feeling a gap in a particular area. We\u2019re here to help remove obstacles and offer guidance\/advice."}]} [26-Jul-2024 20:56:01 UTC] Invalid input data: null [26-Jul-2024 20:56:01 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"Format the conversation as a JSON in the format adding as many items to each section as needed: {summary: \"Brief overview of the conversation content.\", tasks: {task1: \"Description of the first task\", task2: [\"Details for the second task\", \"Additional details\"]}, Overview: {Overview1: \"Description 1\", Overview2: \"Description 2, etc.\"}} Based on: Miller, Wally\n0 minutes 4 seconds0:04\nMiller, Wally 0 minutes 4 seconds\nIs under those three.\nMiller, Wally 0 minutes 5 seconds\nThose three dots, isn't it?\nMiller, Wally 0 minutes 6 seconds\nIsn't that how that goes now?\n\nLopez, Leonard\n0 minutes 8 seconds0:08\nLopez, Leonard 0 minutes 8 seconds\nUh-huh.\n\nMiller, Wally\n0 minutes 8 seconds0:08\nMiller, Wally 0 minutes 8 seconds\nNot anything you really want is under those three dots because they don't know where to put it.\n\nFletcher, Sam\n0 minutes 9 seconds0:09\nFletcher, Sam 0 minutes 9 seconds\nYep.\n\nLopez, Leonard\n0 minutes 12 seconds0:12\nLopez, Leonard 0 minutes 12 seconds\nYeah, that's wrong.\nLopez, Leonard 0 minutes 14 seconds\nIf it doesn't fit anywhere else, put it under those under.\nLopez, Leonard 0 minutes 16 seconds\nThat is the I think that's the Convention for programming.\n\nMiller, Wally\n0 minutes 17 seconds0:17\nMiller, Wally 0 minutes 17 seconds\nYeah.\n\nLopez, Leonard\n0 minutes 22 seconds0:22\nLopez, Leonard 0 minutes 22 seconds\nStuff these days.\n\nMiller, Wally\n0 minutes 28 seconds0:28\nMiller, Wally 0 minutes 28 seconds\nSo I'm just updating a number of them to share my screen.\nMiller, Wally 0 minutes 43 seconds\nOK, let me bring this over.\nMiller, Wally 0 minutes 44 seconds\nThere's a couple things I'll start with.\nMiller, Wally 0 minutes 47 seconds\nI got ahold.\nMiller, Wally 0 minutes 47 seconds\nI've got a new new a new thing on the 9500 dealt burned down chart.\nMiller, Wally 0 minutes 55 seconds\nThat's might be fun to look at as well.\nMiller, Wally 0 minutes 58 seconds\nUM, but let's go to who and here.\nMiller, Wally 1 minute 4 seconds\nYeah, I'm not sure it's green.\nMiller, Wally 1 minute 11 seconds\nMorning, Heather.\n\nRyan, Heather\n1 minute 15 seconds1:15\nRyan, Heather 1 minute 15 seconds\nWhat's up?\nRyan, Heather 1 minute 15 seconds\nGood morning.\n\nMiller, Wally\n1 minute 17 seconds1:17\nMiller, Wally 1 minute 17 seconds\nIt's Friday, last day of the month.\n\nLopez, Leonard\n1 minute 18 seconds1:18\nLopez, Leonard 1 minute 18 seconds\nBut.\n\nRyan, Heather\n1 minute 20 seconds1:20\nRyan, Heather 1 minute 20 seconds\nYes it is.\n\nMiller, Wally\n1 minute 22 seconds1:22\nMiller, Wally 1 minute 22 seconds\nUmm so irwing updated this yesterday, so we're we're we're definitely heading in towards a very, very, very light July for night.\nMiller, Wally 1 minute 32 seconds\nHalcon airazor.\nMiller, Wally 1 minute 33 seconds\nNothing that we didn't expect couple of weeks or so back.\nMiller, Wally 1 minute 38 seconds\nBut you know from a even from a from Annette dollars perspective, we're all all three regions are headed into being.\nMiller, Wally 1 minute 45 seconds\nPretty light today might change things a little bit.\nMiller, Wally 1 minute 48 seconds\nThere was quite a bit of activity overnight on a unit volume, so I'm expecting these if Erwin gets an update this again this morning, though I don't think he's going to get there until at least noon.\nMiller, Wally 2 minutes\nThis should bump up, you know, a bit, but I don't think, well, quite frankly, we're all headed into a pretty tough July.\nMiller, Wally 2 minutes 8 seconds\nAnd I think you guys all know that already. Uh.\nMiller, Wally 2 minutes 13 seconds\nLet's see.\nMiller, Wally 2 minutes 16 seconds\nGrab this guy.\nMiller, Wally 2 minutes 19 seconds\nUh, you guys came up quite a bit.\nMiller, Wally 2 minutes 22 seconds\nYou had three units booked in here yesterday, so you booked four overnight.\nMiller, Wally 2 minutes 28 seconds\nUh.\nMiller, Wally 2 minutes 29 seconds\nAPAC put in all they had zeros yesterday, so all eight of the APAC units came in overnight.\nMiller, Wally 2 minutes 36 seconds\nAnd then two and be a unit booked in overnight so.\nMiller, Wally 2 minutes 42 seconds\nMore than half, more than half of the uh.\nMiller, Wally 2 minutes 47 seconds\nThe week and almost a good percentage of the the months came in just overnight.\nMiller, Wally 2 minutes 52 seconds\nUmm, so I haven't updated this because it's as of today.\nMiller, Wally 2 minutes 57 seconds\nSo today is the 26th.\nMiller, Wally 3 minutes 1 second\nCase anyone was worried, but umm yeah, a little bit of an uptick.\nMiller, Wally 3 minutes 5 seconds\nCertainly an uptick for the for the week as you expect the hockey stick coming along.\nMiller, Wally 3 minutes 12 seconds\nHeather, what are you seeing?\nMiller, Wally 3 minutes 13 seconds\nAnything else coming in this today?\nMiller, Wally 3 minutes 15 seconds\nAnything else that's significant?\n\nRyan, Heather\n3 minutes 16 seconds3:16\nRyan, Heather 3 minutes 16 seconds\nYeah, I have two nighthawks, the 5550 and a 5560 that just need to FoB origin on the PO, which we're working to get that today.\nRyan, Heather 3 minutes 25 seconds\nSo I expect those two to come in for sure.\n\nMiller, Wally\n3 minutes 27 seconds3:27\nMiller, Wally 3 minutes 27 seconds\nSo that makes you green for the week, puts you, puts the OR or the America's green puts us at 9.\nMiller, Wally 3 minutes 33 seconds\nUmm 9 out on a weekly cadence of eight.\nMiller, Wally 3 minutes 37 seconds\nThat's good.\nMiller, Wally 3 minutes 39 seconds\nUh and Leonard, you.\nMiller, Wally 3 minutes 41 seconds\nYou, you, you, you already shot your shot.\nMiller, Wally 3 minutes 45 seconds\nYour load with the UH-734 Order.\nMiller, Wally 3 minutes 49 seconds\nThat's nice to see, by the way.\n\nLopez, Leonard\n3 minutes 51 seconds3:51\nLopez, Leonard 3 minutes 51 seconds\nYeah, we gotta.\n\nMiller, Wally\n3 minutes 51 seconds3:51\nMiller, Wally 3 minutes 51 seconds\nUh, what's the?\nMiller, Wally 3 minutes 53 seconds\nWhat was the what's the total quantity again dollar dollar amount?\n\nLopez, Leonard\n3 minutes 55 seconds3:55\nLopez, Leonard 3 minutes 55 seconds\nIt's it's US 16734 C's total dollar amounts 1.252 million.\n\nMiller, Wally\n4 minutes 3 seconds4:03\nMiller, Wally 4 minutes 3 seconds\nAnd that books in today.\n\nLopez, Leonard\n4 minutes 5 seconds4:05\nLopez, Leonard 4 minutes 5 seconds\nYeah, that I just got the delivery order for that sent it over to orders management.\nLopez, Leonard 4 minutes 9 seconds\nRobin Kennell's gonna give OM some instructions on how she wants that done, and then they'll get it booked today."}]} [30-Jul-2024 21:10:20 UTC] Invalid input data: null [30-Jul-2024 21:10:20 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/llama-v3p1-8b-instruct","max_tokens":16384,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"Format the conversation as a JSON in the format adding as many items to each section as needed: {summary: \"Brief overview of the conversation content.\", tasks: {task1: \"Description of the first task\", task2: [\"Details for the second task\", \"Additional details\"]}, Overview: {Overview1: \"Description 1\", Overview2: \"Description 2, etc.\"}} Based on: Scott at tech - wally miller \/ ben ewall\nCase study from tech - with imrpvoements - \nArmin - advice - \n9500C - campaigm brief, what it is - \n2 months - 9500 c market as soon as capacity - \n\nAction plan - 2 weeks\n\nInclude in narrative - "}]} [31-Jul-2024 19:00:45 UTC] Invalid input data: null [31-Jul-2024 19:00:45 UTC] Formatted API Request Body: {"model":"accounts\/fireworks\/models\/mixtral-8x7b-instruct","max_tokens":4096,"top_p":1,"top_k":40,"presence_penalty":0,"frequency_penalty":0,"temperature":0.59999999999999997779553950749686919152736663818359375,"messages":[{"role":"user","content":"explain the documents [{\"name\":\"EVSE Calibration Relationship Map\",\"richTextContent\":\"

EVSE Calibration Relationship Map - US<\\\/strong><\\\/p>

Trigger event for Legal field calibration of EVSE<\\\/strong><\\\/p>