0:0:0.0 --> 0:0:0.630
Fletcher, Sam
Call or anything.
0:0:0.640 --> 0:0:8.570
Fletcher, Sam
We're really here to learn and to just hear about your experience and please be a be as candidates.
0:0:8.580 --> 0:0:9.120
Fletcher, Sam
You want.
0:0:9.530 --> 0:0:18.250
Fletcher, Sam
This is just for internal use and it really helps us to learn like what's working and then definitely it like what kinds of areas in our in our marketing that we can improve.
0:0:19.410 --> 0:0:19.570
Alan Bone
OK.
0:0:20.500 --> 0:0:22.90
Fletcher, Sam
Umm Jordan.
0:0:22.100 --> 0:0:24.520
Fletcher, Sam
I I believe you're taking notes. Are you?
0:0:24.840 --> 0:0:25.690
Fletcher, Sam
Are you set up to do that?
0:0:27.960 --> 0:0:28.250
Fletcher, Sam
Perfect.
0:0:26.620 --> 0:0:28.480
Kraski, Jordan
Yes, I am nice to meet you, Alan.
0:0:29.470 --> 0:0:30.80
Alan Bone
Thanks you too.
0:0:32.460 --> 0:0:37.470
Fletcher, Sam
So the first question I wanted to start off is what's your role and and how long have you been in it?
0:0:39.20 --> 0:0:42.240
Alan Bone
So my role right now, my official title is President.
0:0:43.650 --> 0:0:50.70
Alan Bone
I've been with Western states since 1995, so coming up on 30 years in February.
0:0:51.220 --> 0:0:58.820
Alan Bone
Umm, I started out with the company we were four or five employees and I was a a learning technician.
0:0:58.830 --> 0:1:0.560
Alan Bone
I didn't know him about the industry.
0:1:2.540 --> 0:1:3.120
Skeba, Nika
The nothing?
0:1:4.730 --> 0:1:5.780
Skeba, Nika
Yeah, nothing.
0:1:1.270 --> 0:1:7.400
Alan Bone
I was actually taking it a class of the Community College where the owner was also enrolled.
0:1:10.450 --> 0:1:10.770
Skeba, Nika
OK.
0:1:8.450 --> 0:1:17.580
Alan Bone
And umm, so I started out just cleaning, cleaning Instruments, delivering equipment back to customers and then just slowly started to learn it.
0:1:19.150 --> 0:1:19.460
Skeba, Nika
And that's.
0:1:17.750 --> 0:1:22.60
Alan Bone
And I've been at a bench as a Cal tech.
0:1:21.520 --> 0:1:22.80
Skeba, Nika
Downtown.
0:1:33.710 --> 0:1:34.160
Skeba, Nika
I don't know.
0:1:22.70 --> 0:1:37.70
Alan Bone
I've been our technical manager for short stint, a little bit of a quality manager side and even today I still get the chance to get back to the bench when we're shorthanded with people on vacations.
0:1:37.170 --> 0:1:37.560
Skeba, Nika
Ohh.
0:1:46.150 --> 0:1:48.360
Skeba, Nika
Yeah, yeah, yeah.
0:1:48.370 --> 0:1:50.50
Skeba, Nika
So I basically that what the hell did?
0:1:37.80 --> 0:1:51.640
Alan Bone
Since we're right now, we're about 25 employees and about, uh, 151516 of those are technicians and the other ten are supporting staff.
0:1:52.930 --> 0:1:55.210
Alan Bone
And so I still enjoy that.
0:1:53.190 --> 0:1:55.540
Skeba, Nika
I don't think, OK, you see it?
0:1:55.290 --> 0:2:3.90
Alan Bone
The ability to get at the bench and do work, whether it's in the dimensional mechanical area or Dynamics lab where I do some electrical as well.
0:2:4.240 --> 0:2:4.460
Skeba, Nika
Right.
0:2:3.980 --> 0:2:12.540
Alan Bone
So kind of a plethora of things, but my experience has all been here and at Western states in our you know, commercial labs, so.
0:2:13.140 --> 0:2:13.330
Skeba, Nika
Well.
0:2:14.720 --> 0:2:15.190
Fletcher, Sam
Have fun.
0:2:15.380 --> 0:2:15.670
Fletcher, Sam
How?
0:2:15.680 --> 0:2:16.450
Fletcher, Sam
How much?
0:2:16.520 --> 0:2:16.950
Fletcher, Sam
What?
0:2:18.770 --> 0:2:19.0
Skeba, Nika
So.
0:2:17.0 --> 0:2:19.170
Fletcher, Sam
What's the geographical reach for you you serve?
0:2:20.360 --> 0:2:20.890
Alan Bone
We serve.
0:2:20.900 --> 0:2:26.940
Alan Bone
I don't know what you're familiarity is of Utah, but we go ohh, I would guess.
0:2:27.660 --> 0:2:28.150
Skeba, Nika
OK.
0:2:28.880 --> 0:2:32.350
Skeba, Nika
Ohh yeah, it's like I don't everything.
0:2:33.0 --> 0:2:33.740
Skeba, Nika
Yeah, one thing.
0:2:35.840 --> 0:2:36.60
Skeba, Nika
Right.
0:2:38.20 --> 0:2:38.250
Skeba, Nika
Right.
0:2:29.10 --> 0:2:41.640
Alan Bone
Probably NN 60 or 70 miles up to Logan every week and then down to the pace and which is about the same distance to the South.
0:2:42.670 --> 0:2:42.810
Skeba, Nika
Yeah.
0:2:43.680 --> 0:2:45.370
Skeba, Nika
Ever since then, like five?
0:2:42.230 --> 0:2:47.520
Alan Bone
And so I'm North and South or east and West are in east and West.
0:2:47.100 --> 0:2:49.200
Skeba, Nika
Yeah, they're.
0:2:47.530 --> 0:2:52.720
Alan Bone
We probably we go up in the Park City and then out South to Twila.
0:2:55.120 --> 0:2:56.770
Skeba, Nika
And that's all.
0:2:52.790 --> 0:2:58.440
Alan Bone
And so mostly just here in the mountain, you know, area of Lake but.
0:2:58.80 --> 0:2:59.80
Skeba, Nika
But yeah, like people.
0:3:0.710 --> 0:3:6.160
Alan Bone
We get a little further with some of our field service work, but we try not to do that.
0:3:6.170 --> 0:3:7.440
Alan Bone
We don't focus on that.
0:3:7.450 --> 0:3:18.360
Alan Bone
We get down into Saint George and Cedar City and occasionally down into Henderson, NV and then sometimes up into Idaho and Montana.
0:3:18.370 --> 0:3:22.120
Alan Bone
But we we really try to stay clear of that.
0:3:22.130 --> 0:3:25.990
Alan Bone
It's not very profitable for us based on the travel and the time factor.
0:3:27.730 --> 0:3:28.520
Fletcher, Sam
Right, right.
0:3:29.30 --> 0:3:29.230
Fletcher, Sam
Right.
0:3:29.640 --> 0:3:39.310
Fletcher, Sam
I'm do you have focus on particular disciplines in your lab or do you are you do you kind of serve like temperature, pressure, electrical?
0:3:39.680 --> 0:3:40.560
Fletcher, Sam
He's a dimensional too.
0:3:41.160 --> 0:3:42.70
Alan Bone
Yeah, we do.
0:3:42.80 --> 0:3:43.150
Alan Bone
We do all of those.
0:3:43.160 --> 0:3:53.750
Alan Bone
We don't do any RF work, and so you're you're basic, I think are electronic calibrators go up to 1 gig.
0:3:54.740 --> 0:4:1.610
Alan Bone
And so outside of that, we have some high, high resistance high voltage testers.
0:4:1.620 --> 0:4:21.780
Alan Bone
But outside of that, in the electronics world, that's about, you know, we focus on the your basic everyday stuff, your scope, multimedia leaders, power supplies and then temperature, humidity, we have Fluke baths, we have a Thunder scientific for him.
0:4:22.820 --> 0:4:24.730
Alan Bone
Vironment umm.
0:4:25.280 --> 0:4:27.990
Alan Bone
We have temperature data loggers to our field.
0:4:28.0 --> 0:4:53.880
Alan Bone
Service covers oven pressure, temperature, Process, equipment rate umm, and then in house dimensional side we have a Pratt and Whitney lab master and so we go from millions of an inch to your calipers, micrometers, hand tools, indicators, enamic.
0:4:53.890 --> 0:5:0.190
Alan Bone
So we can go up to 30,000 in force for both pressure and or tension and compression.
0:5:6.420 --> 0:5:8.230
Fletcher, Sam
Awesome, yeah.
0:5:0.200 --> 0:5:12.350
Alan Bone
We have torque up to 1000 foot pounds and pressure up to 10,000 PSI and so we're pretty yeah, we have a pretty wide range of and we've been doing the dimensional mechanical for longer.
0:5:12.640 --> 0:5:19.230
Alan Bone
The the original owner, Don Southam, he passed away in 2006, and his son Dave owns 100% of the business.
0:5:19.240 --> 0:5:29.760
Alan Bone
But we started around 808586 and primarily doing dimensional mechanical items in the late 1990s.
0:5:29.770 --> 0:5:32.880
Alan Bone
98 or so, we got into the electronic world.
0:5:33.970 --> 0:5:37.200
Alan Bone
So not long after I started, we hired a couple.
0:5:37.210 --> 0:5:50.550
Alan Bone
We hired a technician from a a local lab stable labs, and he kind of opened our door into like tronics world where we bought some wave tech equipment, which now of course is all Fluke stuff.
0:5:51.180 --> 0:5:51.670
Alan Bone
Umm.
0:5:52.140 --> 0:5:55.20
Alan Bone
And and so that's we've been doing electronic Cal since then.
0:5:57.360 --> 0:6:4.210
Fletcher, Sam
I one of my questions is about which Fluke Calibration tools do you use that that might be a long list I'm thinking.
0:6:5.500 --> 0:6:5.860
Alan Bone
Sure.
0:6:6.680 --> 0:6:7.180
Alan Bone
Umm.
0:6:7.800 --> 0:6:16.120
Alan Bone
In our in our electronics lab, we we have a Fluke 5520, we have a.
0:6:18.0 --> 0:6:19.850
Alan Bone
Fluke 5730A.
0:6:19.860 --> 0:6:22.550
Alan Bone
Fluke 8508 A Fluke.
0:6:22.560 --> 0:6:28.780
Alan Bone
8588 Fluke 5560 that we just got earlier this year?
0:6:29.500 --> 0:6:31.130
Alan Bone
Umm we have.
0:6:32.950 --> 0:6:34.260
Alan Bone
Ohh, what other food devices?
0:6:34.270 --> 0:6:39.560
Alan Bone
We have a handful of Fluke documenting process calibrators that we use in the field.
0:6:40.610 --> 0:6:44.300
Alan Bone
Umm, we have Fluke temperature baths.
0:6:44.640 --> 0:6:49.960
Alan Bone
We have a a Fluke heart scientific black stack.
0:6:51.360 --> 0:6:59.130
Alan Bone
We have some some dry wells, both the field ones, the 91 forties and then the 9170 threes are.
0:6:59.140 --> 0:7:0.20
Alan Bone
We have a couple of those.
0:7:1.10 --> 0:7:3.730
Alan Bone
Umm, we have some Fluke PRT.
0:7:8.930 --> 0:7:11.730
Alan Bone
Let's see anything else there that are this Fluke?
0:7:11.740 --> 0:7:12.930
Alan Bone
We have a few, a few.
0:7:12.970 --> 0:7:20.440
Alan Bone
We have a couple bench top calibrators so this 7526 and the 525 which isn't supported anymore.
0:7:20.450 --> 0:7:21.230
Alan Bone
I just learned but.
0:7:23.840 --> 0:7:27.680
Alan Bone
And then we have some Fluke modules that we also use in the field pressure modules.
0:7:29.920 --> 0:7:31.770
Fletcher, Sam
For the for the 754.
0:7:32.960 --> 0:7:33.100
Alan Bone
Yes.
0:7:34.20 --> 0:7:34.320
Fletcher, Sam
Nice.
0:7:34.220 --> 0:7:34.360
Alan Bone
Yeah.
0:7:35.140 --> 0:7:43.860
Alan Bone
And we have some older, we have a couple 740 threes that still limp around, but mostly we use for display purposes here in the lab.
0:7:43.870 --> 0:7:46.980
Alan Bone
The text in the field use the 750, fours and 753.
0:7:49.170 --> 0:7:53.430
Fletcher, Sam
Do you are you a Fluke shop or do you have any of our our computer competitor products there?
0:7:54.150 --> 0:7:56.100
Alan Bone
And yeah, we have some of the competitor stuff.
0:7:56.110 --> 0:8:1.190
Alan Bone
We have some additel modules, pressure standards we have.
0:8:4.640 --> 0:8:5.160
Alan Bone
Let's see.
0:8:5.170 --> 0:8:10.610
Alan Bone
We have some adjuvant key state benchtop meters 34461.
0:8:10.620 --> 0:8:10.970
Alan Bone
We have.
0:8:11.910 --> 0:8:17.530
Alan Bone
Some older function generator HP items. Umm.
0:8:20.920 --> 0:8:31.270
Alan Bone
I have the anything else couple of I don't know what brand they are just little power supplies that we use in the field for sourcing transmitters and things like that.
0:8:33.530 --> 0:8:36.230
Alan Bone
But predominantly our major Cal equipment.
0:8:37.670 --> 0:8:39.280
Alan Bone
Umm, calibration equipment?
0:8:39.290 --> 0:8:40.890
Alan Bone
Is is Fluke products.
0:8:43.840 --> 0:8:44.590
Fletcher, Sam
You mentioned this.
0:8:52.30 --> 0:8:52.220
Alan Bone
That's.
0:8:45.40 --> 0:8:52.590
Fletcher, Sam
I'm really curious as we're doing a some Marketing work around our our dry blocks the the 9140 series nine with 70 series.
0:8:53.640 --> 0:8:57.750
Fletcher, Sam
So what when you were, when did you get those?
0:8:58.160 --> 0:8:59.80
Fletcher, Sam
Have you had those for a while?
0:8:59.840 --> 0:9:0.790
Alan Bone
Yeah, we have.
0:9:0.800 --> 0:9:16.720
Alan Bone
We we've gone through a couple different I think I think our original one, I can't remember it was a 9143 that went out of service quite a while back, but we had one of those way back in the early 2000s when we first started electronics and temperature stuff.
0:9:17.260 --> 0:9:24.370
Alan Bone
Umm, but I think we have three of the 91 forties and a couple of the 9170 threes.
0:9:24.500 --> 0:9:31.340
Alan Bone
And then one of the other, I know there's another 91 series that we have, but yeah, we've used them for quite a while.
0:9:32.810 --> 0:9:35.400
Fletcher, Sam
Have you been looking at any of the out of Tel dry wells?
0:9:36.560 --> 0:9:39.740
Alan Bone
I'm not currently I.
0:9:40.50 --> 0:9:41.280
Alan Bone
I know they're out there, I know.
0:9:43.480 --> 0:9:45.180
Alan Bone
They like to push them on us a little bit.
0:9:47.420 --> 0:9:48.150
Alan Bone
I will.
0:9:48.200 --> 0:9:56.330
Alan Bone
I will say I like out of tills, pressure options, options better than Luke's pressure modules.
0:9:57.340 --> 0:10:12.110
Alan Bone
Umm, right now when my pressure modules the 700 series go bad on us, whether it's a cable or whether they need any factory repair, I lean towards buying the additel pressure.
0:10:12.180 --> 0:10:24.180
Alan Bone
There comparable because they're just easier to use and they don't have to connect them to the 7:43 or seven 54753 series.
0:10:26.630 --> 0:10:30.0
Alan Bone
And that's just the the the the cable connection.
0:10:39.380 --> 0:10:39.640
Fletcher, Sam
Umm.
0:10:30.10 --> 0:10:42.180
Alan Bone
I've had more had more issues with having this spend 3 to $400.00 to get the module working again by replacing the cable than anything else and that's just that.
0:10:43.150 --> 0:10:45.570
Alan Bone
That's just a waste in my for me so.
0:10:45.640 --> 0:10:46.320
Fletcher, Sam
Yeah, yeah.
0:10:47.220 --> 0:10:51.550
Alan Bone
Billy I for my pressure modules, I'm not repairing or sending those to Fluke anymore.
0:10:51.560 --> 0:10:53.40
Alan Bone
I'm replacing them without a fill.
0:10:54.120 --> 0:10:55.110
Fletcher, Sam
Gotcha. Gotcha.
0:10:55.220 --> 0:10:55.650
Fletcher, Sam
Thank you.
0:10:55.710 --> 0:10:55.890
Alan Bone
Yeah.
0:10:55.660 --> 0:10:55.940
Fletcher, Sam
Yeah.
0:10:55.950 --> 0:10:57.250
Fletcher, Sam
Thank you for the feedback on that.
0:10:57.300 --> 0:10:59.150
Fletcher, Sam
Ohh I'll definitely share that with the team.
0:10:59.510 --> 0:10:59.710
Alan Bone
Yeah.
0:11:0.490 --> 0:11:2.20
Fletcher, Sam
Umm what?
0:11:2.30 --> 0:11:8.450
Fletcher, Sam
I I I thought you had a 5560 would, would that be the most recent calibrating purchased?
0:11:9.70 --> 0:11:9.410
Alan Bone
Yeah.
0:11:9.420 --> 0:11:19.310
Alan Bone
That we we bought the end of December, we purchased a 5560 and the new 8588 to go with it.
0:11:21.330 --> 0:11:25.720
Fletcher, Sam
How was your experience like doing the research for that?
0:11:25.730 --> 0:11:27.360
Fletcher, Sam
Like did you?
0:11:27.400 --> 0:11:28.800
Fletcher, Sam
Did you do your research?
0:11:28.810 --> 0:11:29.680
Fletcher, Sam
Really in the web?
0:11:29.690 --> 0:11:32.20
Fletcher, Sam
Or were you contacted by a salesperson?
0:11:32.30 --> 0:11:32.400
Fletcher, Sam
Like what?
0:11:32.410 --> 0:11:35.630
Fletcher, Sam
What can you describe that experience to me as much as you remember it?
0:11:34.650 --> 0:11:39.410
Alan Bone
Yeah, I'm trying to remember exactly how I first learned about it.
0:11:40.160 --> 0:11:44.370
Alan Bone
Number if it was something online or.
0:11:47.540 --> 0:12:2.600
Alan Bone
Why can't or if we were just looking at it, I mean we we knew we needed to because we had a a wave tech 9100 that is not hasn't been supported for quite some time and it was on its last leg.
0:12:2.610 --> 0:12:5.960
Alan Bone
And so we knew we needed to replace that with something.
0:12:6.360 --> 0:12:9.750
Alan Bone
And we're looking at the 55 twenties series.
0:12:9.760 --> 0:12:15.250
Alan Bone
Obviously the 22 and then I think he either got an email or something online.
0:12:15.260 --> 0:12:19.540
Alan Bone
I don't think it was originally Sales that reach out reached out to me.
0:12:20.10 --> 0:12:22.40
Alan Bone
Umm, but then we just started?
0:12:22.90 --> 0:12:24.800
Alan Bone
I inquired through Sales what was available.
0:12:25.130 --> 0:12:31.0
Alan Bone
They actually, I think they came by with a demo, the local sales Rep.
0:12:31.10 --> 0:12:34.320
Alan Bone
And no, I shouldn't remember his name.
0:12:34.330 --> 0:12:50.580
Alan Bone
But the electronics guy that often shows the demos they came out and and showed me one and after we saw one here and we're able to play with it a little bit, it was kind of a no brainer.
0:12:50.590 --> 0:12:53.330
Alan Bone
We thought, OK, that's that's what we need.
0:12:53.340 --> 0:12:58.820
Alan Bone
That's our best solution at replacing and this 9100 and going forward so.
0:13:0.80 --> 0:13:4.440
Fletcher, Sam
Of the of Phillip, scope calibration is kind of your your primary interest for it.
0:13:5.370 --> 0:13:13.630
Alan Bone
I no the the the meter portion of it cause our 5520 we have the scope option as well.
0:13:14.350 --> 0:13:19.200
Alan Bone
Umm, we also have a Fluke or wave tech 9500.
0:13:19.210 --> 0:13:20.710
Alan Bone
I don't think I mentioned that in the beginning.
0:13:21.730 --> 0:13:22.260
Alan Bone
Why?
0:13:22.330 --> 0:13:23.940
Alan Bone
Why didn't mention that?
0:13:23.950 --> 0:13:27.460
Alan Bone
I think it's because it's been in Fluke possession since December.
0:13:29.220 --> 0:13:29.750
Fletcher, Sam
Ohh.
0:13:27.530 --> 0:13:30.220
Alan Bone
So I was thinking on our bench.
0:13:30.230 --> 0:13:33.820
Alan Bone
I was thinking on our bench of what we have and that's currently not here.
0:13:33.870 --> 0:13:41.980
Alan Bone
That's a whole nother story that I definitely have some opinions about, but not necessarily aligned with marketing and sales approach of things.
0:13:42.650 --> 0:13:44.700
Fletcher, Sam
I mean, this is your time to to share.
0:13:45.510 --> 0:13:45.790
Alan Bone
She.
0:13:45.130 --> 0:13:48.740
Fletcher, Sam
So if if you would like to share something, we'll definitely happy to listen.
0:13:49.430 --> 0:13:54.760
Alan Bone
Yeah, well, interestingly enough, we, we we do use met Cal.
0:13:54.770 --> 0:14:2.60
Alan Bone
I only have one license of it, but it's for that electronics lab and it's predominantly so we can get the automated procedures.
0:14:2.930 --> 0:14:3.420
Alan Bone
Umm.
0:14:3.630 --> 0:14:6.780
Alan Bone
And we've been using that for a number of years now.
0:14:7.750 --> 0:14:15.420
Alan Bone
But our 9500 last July went out for Cal and they upgraded it to a 9500 B well.
0:14:15.430 --> 0:14:19.100
Alan Bone
When it came back, met Cal wouldn't talk to it correctly anymore.
0:14:19.150 --> 0:14:27.600
Alan Bone
So by December, we had determined with Krista in Metcal support, that we should send it back to Fluke.
0:14:27.610 --> 0:14:32.40
Alan Bone
So the engineers could try to determine whether or not where the disconnect was.
0:14:32.50 --> 0:14:32.210
Alan Bone
Why?
0:14:32.960 --> 0:14:36.60
Alan Bone
Why Matt Cow wasn't talking to it was the firmware issue.
0:14:36.70 --> 0:14:42.890
Alan Bone
Was it something with the internal whatever with it being a 9500 B, so it went back to Fluke.
0:14:42.940 --> 0:14:44.690
Alan Bone
They had it for three or four weeks.
0:14:44.700 --> 0:14:46.210
Alan Bone
Determined what the problem was.
0:14:46.220 --> 0:14:52.550
Alan Bone
We got it back the end of December and it immediately kicked 5 self test errors and wouldn't get past them.
0:14:53.510 --> 0:14:58.540
Alan Bone
So we've got it sent back to Fluke in January or some I can't remember the time frame now.
0:14:58.990 --> 0:15:1.920
Alan Bone
And since then, they've been trying to get it to work again.
0:15:2.90 --> 0:15:5.40
Alan Bone
And so I've been without my oscillioscope calibrator.
0:15:5.50 --> 0:15:10.90
Alan Bone
Since then I've been working with and I and I do appreciate it.
0:15:10.200 --> 0:15:14.770
Alan Bone
I I have been in contact with Clarence.
0:15:14.780 --> 0:15:15.860
Alan Bone
I forget his last name.
0:15:17.590 --> 0:15:19.990
Alan Bone
He's in service. Umm.
0:15:22.170 --> 0:15:24.500
Alan Bone
Let me just I'm just scrolling through sending emails here.
0:15:24.510 --> 0:15:31.720
Alan Bone
Not that it matters, but Clarence Williams, although I think he's like the CSS supervisor.
0:15:32.150 --> 0:15:37.550
Alan Bone
So my my updates are not very quick, but I know they've been and to get up to work.
0:15:38.670 --> 0:15:40.150
Alan Bone
My fear is it's a 90.
0:15:40.210 --> 0:15:41.480
Alan Bone
You know, it's a 9500.
0:15:41.490 --> 0:15:51.630
Alan Bone
It's been around for a long time, but it had no issues till it went to Fluke and now I am without it for well over seven months and.
0:15:53.610 --> 0:16:1.410
Alan Bone
I don't even know where it's going to go from there and so if you were to ask me at the beginning of this, what are your issues with Fluke?
0:16:1.590 --> 0:16:2.700
Alan Bone
I love the product.
0:16:2.710 --> 0:16:4.630
Alan Bone
We will always buy Fluke product.
0:16:18.310 --> 0:16:18.950
Fletcher, Sam
Yeah, yeah.
0:16:5.210 --> 0:16:20.320
Alan Bone
I like the general support I get, but with issues like my 9500, a small lab like me, umm, being without that calibrator for over seven months has has heard us and and and I get it, things happen.
0:16:20.330 --> 0:16:23.310
Alan Bone
You know you can't control every instrument and shipping.
0:16:23.320 --> 0:16:25.470
Alan Bone
Who knows what happens in shipping?
0:16:26.210 --> 0:16:30.10
Alan Bone
Umm, you never know, but those types of issues.
0:16:32.220 --> 0:16:47.300
Alan Bone
Don't seem to get the escalation that I would hope from a small commercial lab who obviously has commitment to Fluke and have been dumping money into new product even as well.
0:16:47.750 --> 0:16:53.120
Alan Bone
You know that it I have to reach back out to Clarence every time I want an update.
0:16:54.40 --> 0:16:56.950
Alan Bone
And I'm like, hey, you know, we're seven months.
0:16:56.960 --> 0:16:57.490
Alan Bone
I shouldn't.
0:16:57.500 --> 0:17:5.570
Alan Bone
It shouldn't be that hard to keep me informed and and I've even said maybe someone else could give me updates cause I know he's the CSF supervisor.
0:17:5.580 --> 0:17:21.660
Alan Bone
It's not, you know, it's not his daily job to update people, I'm sure, but that that's my major complaint today with with Fluke is more around the service side of getting things and turning things quickly and back to us so.
0:17:22.600 --> 0:17:23.700
Fletcher, Sam
Yeah, yeah, yeah.
0:17:23.710 --> 0:17:24.380
Fletcher, Sam
Thank you for.
0:17:26.160 --> 0:17:26.300
Alan Bone
Yeah.
0:17:24.420 --> 0:17:39.20
Fletcher, Sam
Thank you for being candid and and yeah, I'm very sorry to hear about the the issues there and I hope that some of the, I know we've been making some changes here internally and I hope you start to feed the impact of those soon and thank you for sharing.
0:17:42.30 --> 0:17:42.200
Alan Bone
Yes.
0:17:39.30 --> 0:17:42.460
Fletcher, Sam
I'll definitely share your feedback with our team.
0:17:42.470 --> 0:17:43.580
Fletcher, Sam
That's been working on service.
0:17:44.200 --> 0:17:44.360
Alan Bone
Yeah.
0:17:46.390 --> 0:17:51.220
Fletcher, Sam
Umm, changing the the topic just a little bit? Umm.
0:17:51.80 --> 0:17:51.360
Alan Bone
Yeah.
0:17:53.450 --> 0:17:55.580
Fletcher, Sam
You mentioned that you are.
0:17:55.950 --> 0:18:0.80
Fletcher, Sam
You mentioned you found email from us, so I I take it you're an email subscriber.
0:18:1.50 --> 0:18:1.230
Alan Bone
Yes.
0:18:1.880 --> 0:18:4.690
Fletcher, Sam
Uh, do you look at any any of our social media?
0:18:5.200 --> 0:18:8.670
Fletcher, Sam
Are you subscribed to any like LinkedIn or Facebook or anything like that too?
0:18:9.600 --> 0:18:12.30
Alan Bone
I am on LinkedIn and Facebook but I don't.
0:18:12.80 --> 0:18:25.70
Alan Bone
I don't think I've subscribed to Fluke on either of those, only from the perspective of I don't spend a lot of time in those areas I'm looking for.
0:18:25.580 --> 0:18:29.410
Alan Bone
Typically, if I'm looking for something occasionally I'll follow a link on an email.
0:18:29.500 --> 0:18:40.230
Alan Bone
For example, if it has something of interest, or it's talking about a piece of new equipment or it's an, you know, I know they recently came out with the newest silos scope calibrator a few months back.
0:18:40.240 --> 0:18:49.600
Alan Bone
And so I jumped on the broadcast of that, that I only learned about via an email, but I don't.
0:18:49.640 --> 0:18:56.270
Alan Bone
I don't use social media necessarily to track I I will occasionally I might be subscribed to.
0:18:58.80 --> 0:19:1.820
Alan Bone
Gusts Weekly, Monday metrology something.
0:19:2.340 --> 0:19:3.360
Fletcher, Sam
Metrology Monday, yeah.
0:19:3.450 --> 0:19:3.700
Alan Bone
Yeah.
0:19:3.710 --> 0:19:4.160
Alan Bone
There you go.
0:19:4.210 --> 0:19:4.860
Alan Bone
There you go.
0:19:5.110 --> 0:19:15.720
Alan Bone
But I don't know that I would say I and an avid follower or you know, every once in a while I'll jump on LinkedIn and be like, oh, that looks like an interesting topic from his metrology Monday.
0:19:15.730 --> 0:19:16.80
Alan Bone
I'll.
0:19:16.470 --> 0:19:17.730
Alan Bone
I'll watch it, you know, or read it.
0:19:19.640 --> 0:19:21.60
Alan Bone
And if that's what you're asking, but.
0:19:21.610 --> 0:19:29.120
Fletcher, Sam
Ohh yeah, yeah yeah, no great answer for for email content like do you see the kinds of things you wanna see?
0:19:29.130 --> 0:19:35.820
Fletcher, Sam
If there's something, is there a type of content that we're not creating that you think would be really valuable to you?
0:19:37.480 --> 0:19:39.960
Alan Bone
Umm, that's a good question.
0:19:44.440 --> 0:19:47.370
Alan Bone
I don't know of anything that I have thought of.
0:19:47.670 --> 0:19:50.170
Alan Bone
Ohh, I wish I would have learned about this sooner.
0:19:50.180 --> 0:19:56.680
Alan Bone
You know, I think for the most part, the things that are critical for me, umm, like Michael.
0:19:56.690 --> 0:20:1.280
Alan Bone
I know I'll get emails about metcal updates and and that's always helpful.
0:20:1.290 --> 0:20:2.930
Alan Bone
That's that's kind of a newer thing.
0:20:4.180 --> 0:20:6.110
Alan Bone
Umm that it's helpful.
0:20:6.320 --> 0:20:24.650
Alan Bone
I think any anything related to those types of things that we use on a daily basis obviously are I really appreciate getting just popping up in my inbox, but I as far as additional content, Umm, personally I I can't think of anything off the top of my head.
0:20:24.740 --> 0:20:24.860
Alan Bone
Yeah.
0:20:38.160 --> 0:20:38.390
Alan Bone
Umm.
0:20:26.270 --> 0:20:48.80
Fletcher, Sam
If maybe you'll think about the question because you're you're you've been very, you're very experienced and and you know a lot about the field, but maybe thinking about some of your more junior level technicians that are trying to advance in their careers, like is there something that you would like to see an email that would make you go like hey, you need to go get subscribed to the this email in this letter?
0:20:50.570 --> 0:20:50.950
Alan Bone
Umm.
0:20:53.870 --> 0:20:54.110
Alan Bone
Yes.
0:20:56.470 --> 0:21:10.350
Alan Bone
Of things that that pertain to our industry, get cells, emails that say, you know, buy this and we're giving free product or you this you get the.
0:21:12.660 --> 0:21:17.180
Alan Bone
Patching, but from an entry level type tech per position.
0:21:17.650 --> 0:21:25.810
Alan Bone
I think knowledge based stuff is this may be more advantageous, at least from my perspective to there's my.
0:21:25.820 --> 0:21:29.10
Alan Bone
My bench texts aren't the one looking at buying new equipment.
0:21:29.20 --> 0:21:36.630
Alan Bone
That's scarily and and and a lot of times it's it's end user stuff, you know, from a calibration company.
0:21:37.950 --> 0:21:46.30
Alan Bone
I'm not so concerned about how does this meter perform or how is this better than a DM from someone else?
0:21:46.950 --> 0:21:48.520
Alan Bone
Umm I'm.
0:21:48.530 --> 0:21:55.80
Alan Bone
I'm more about, hey, you know, here's there's maybe a procedure level or a concept idea or.
0:21:57.420 --> 0:21:57.890
Alan Bone
You know.
0:21:57.900 --> 0:21:58.340
Alan Bone
Uh.
0:21:58.860 --> 0:22:8.750
Alan Bone
A link maybe for a knowledge based thing talking about Ohms law or things that are really more particular to what we deal with every day.
0:22:9.580 --> 0:22:9.900
Fletcher, Sam
Umm.
0:22:9.160 --> 0:22:11.630
Alan Bone
I think that would be potentially useful.
0:22:11.640 --> 0:22:12.980
Alan Bone
Maybe from that perspective.
0:22:15.750 --> 0:22:16.100
Fletcher, Sam
Yeah.
0:22:16.110 --> 0:22:17.140
Fletcher, Sam
Thank you for the answer there.
0:22:17.150 --> 0:22:17.460
Fletcher, Sam
Yeah.
0:22:17.530 --> 0:22:28.30
Fletcher, Sam
Yeah, that's and yeah, that's I, I I I completely agree with that and and you're saying like less of the sales and promotional content.
0:22:29.350 --> 0:22:30.760
Alan Bone
And that has its own place.
0:22:30.770 --> 0:22:33.260
Alan Bone
I get that I wouldn't say that, you know, I don't.
0:22:33.270 --> 0:22:33.560
Alan Bone
I don't.
0:22:33.570 --> 0:22:39.410
Alan Bone
I don't think that should go away, but it's not applicable to me from a handheld perspective.
0:22:39.480 --> 0:22:49.920
Alan Bone
You know meter thing side, you know, I of course it's calibration equipment for me, but it you know I so so I think it has its place.
0:22:51.120 --> 0:22:55.180
Alan Bone
I just normally those just get deleted without even me looking at them.
0:22:56.410 --> 0:22:57.340
Fletcher, Sam
Right, right, right.
0:22:59.430 --> 0:23:2.960
Fletcher, Sam
Umm do you do you use the website like do, do you?
0:23:3.130 --> 0:23:3.840
Fletcher, Sam
Or do you?
0:23:3.850 --> 0:23:5.260
Fletcher, Sam
Do you see your text like you like?
0:23:5.270 --> 0:23:8.460
Fletcher, Sam
Googling to get answers to like you know how to resolve questions.
0:23:8.470 --> 0:23:12.230
Fletcher, Sam
Or do you think the knowledge base or anything like that it?
0:23:11.590 --> 0:23:17.940
Alan Bone
Yeah, I don't know how much my text do necessarily, but I definitely use Fluke cow quite often.
0:23:17.950 --> 0:23:23.930
Alan Bone
I use the qubit website umm and and my.
0:23:24.0 --> 0:23:25.260
Alan Bone
I know my texts are on there.
0:23:25.270 --> 0:23:25.890
Alan Bone
We use.
0:23:25.900 --> 0:23:26.750
Alan Bone
We use flutes.
0:23:26.760 --> 0:23:27.690
Alan Bone
Temperature conversion?
0:23:29.210 --> 0:23:29.670
Alan Bone
Umm.
0:23:30.290 --> 0:23:41.730
Alan Bone
Website as well for millivolt substitution on thermocouple test points and and so definitely there's some resources that we use frequently out there on the fluke website.
0:23:42.730 --> 0:23:44.360
Fletcher, Sam
So the the calculators.
0:23:46.140 --> 0:23:53.750
Fletcher, Sam
Uh, do you like, would you say it's like a blog or the product pages and manuals?
0:23:53.760 --> 0:23:55.130
Fletcher, Sam
Is there anything that stands out there?
0:23:56.170 --> 0:24:5.180
Alan Bone
Yeah, I would say the calculators and the the product pages and manuals, we definitely look frequently, especially if it's something we haven't seen before.
0:24:5.610 --> 0:24:13.560
Alan Bone
That's one thing that I love about Fluke is if there's a calibration manual, we ought to be able to find it pretty quick, you know?
0:24:13.570 --> 0:24:16.320
Alan Bone
And so, and they're readily available.
0:24:17.110 --> 0:24:17.630
Alan Bone
Umm.
0:24:18.130 --> 0:24:21.670
Alan Bone
And so that is that is something we used frequently.
0:24:24.850 --> 0:24:27.260
Fletcher, Sam
Well, I think I really appreciate you taking the time for these.
0:24:27.270 --> 0:24:31.90
Fletcher, Sam
I I wanted to see if Jordan or Nika, if you had any any questions for Alan.
0:24:33.350 --> 0:24:36.940
Kraski, Jordan
I did actually on that last plane you mentioned.
0:24:37.110 --> 0:24:38.220
Kraski, Jordan
You want your.
0:24:38.230 --> 0:24:41.140
Kraski, Jordan
You need to be able to find the manuals quickly.
0:24:41.490 --> 0:24:43.640
Kraski, Jordan
Is that why is that?
0:24:43.650 --> 0:24:48.940
Kraski, Jordan
Is that if something is broken or if there's like a procedure that you're trying to do with the product?
0:24:54.490 --> 0:24:55.240
Alan Bone
Yeah.
0:24:48.950 --> 0:24:55.250
Kraski, Jordan
Like what are the key, I guess like what are you using the manuals for to supply?
0:24:55.820 --> 0:24:56.560
Alan Bone
Good question.
0:24:56.570 --> 0:25:5.690
Alan Bone
Normally, normally it's something that maybe we haven't seen yet before, so we don't have an internal data sheet set up for that item yet.
0:25:6.30 --> 0:25:21.420
Alan Bone
And so we're looking for specifications and it possible if there is a calibration manual, then even better, sometimes it's the user manual because our tech wants to become a little more familiar with, umm, certain test functions.
0:25:21.430 --> 0:25:22.890
Alan Bone
And how do I set up the instrument?
0:25:23.850 --> 0:25:34.600
Alan Bone
Most calibration manuals that food produces has all that built in, but some of the older ones you almost have to hit the user manual as well to find out.
0:25:34.610 --> 0:25:36.220
Alan Bone
OK, I've got this power analyzer.
0:25:36.230 --> 0:25:38.400
Alan Bone
How do I need to configure it to take this reading?
0:25:39.30 --> 0:25:43.280
Alan Bone
Umm, so normally it's it's set up, it's often specifications.
0:25:44.150 --> 0:25:44.780
Alan Bone
Umm.
0:25:45.210 --> 0:25:56.360
Alan Bone
And then you know further if if there's a Met Cal procedure for it, then I'll jump to qubit and download A Met caliper secure that that might benefit us based on what standard we have.
0:25:56.370 --> 0:25:58.200
Alan Bone
And if it you know if it applies so.
0:25:59.670 --> 0:26:0.180
Kraski, Jordan
OK.
0:26:0.250 --> 0:26:0.960
Kraski, Jordan
Thank you.
0:26:1.360 --> 0:26:1.520
Alan Bone
Yeah.
0:26:1.390 --> 0:26:2.560
Kraski, Jordan
I do have another one too.
0:26:2.900 --> 0:26:7.100
Kraski, Jordan
Ah, I just like as a AI becoming increasingly more popular.
0:26:7.170 --> 0:26:8.60
Kraski, Jordan
Or are you?
0:26:8.70 --> 0:26:13.740
Kraski, Jordan
Or do you notice like any of your texts using AI in the workplace?
0:26:13.750 --> 0:26:14.740
Kraski, Jordan
And how are they doing that?
0:26:16.410 --> 0:26:18.610
Kraski, Jordan
Is that something that Fluke could generate?
0:26:20.780 --> 0:26:23.360
Kraski, Jordan
Something AI related to help you with your jobs.
0:26:23.370 --> 0:26:25.310
Kraski, Jordan
Or is there a way that you're using AI right now?
0:26:27.530 --> 0:26:27.960
Alan Bone
Yeah.
0:26:28.10 --> 0:26:28.640
Alan Bone
OK, good.
0:26:28.650 --> 0:26:29.540
Alan Bone
Yeah, good question.
0:26:29.550 --> 0:26:29.830
Alan Bone
I don't.
0:26:31.880 --> 0:26:39.400
Alan Bone
To my knowledge, our text to using it more just as a resource to answer questions.
0:26:39.870 --> 0:26:51.460
Alan Bone
Umm, I don't know of any use of AI that we've capitalize yet on that there's necessarily benefiting us on a day to day basis.
0:26:52.90 --> 0:27:3.880
Alan Bone
I know that I missed a I think Fluke reach out to me a week or two ago wanting to talk more about AI with me on a phone call similar to this one and I wasn't able to coordinate my time around it.
0:27:3.890 --> 0:27:7.340
Alan Bone
But we're definitely not using it much yet.
0:27:8.100 --> 0:27:10.100
Alan Bone
Umm, I would say it's more just.
0:27:12.180 --> 0:27:17.830
Alan Bone
Googling it and saying hey, I wonder how it would respond and you know, maybe it's helpful.
0:27:18.160 --> 0:27:19.380
Alan Bone
I I will say I have.
0:27:20.250 --> 0:27:25.0
Alan Bone
Umm use chat GPT to get it to respond.
0:27:25.290 --> 0:27:33.520
Alan Bone
You know, how do I set up an adjustment call to a key site something and it actually tried to respond and was pretty close.
0:27:34.380 --> 0:27:45.610
Alan Bone
So I'm optimistic that there may be uses for it down the road for us, but we definitely have an integrated anything in our day to day operations that that use it directly.
0:27:47.340 --> 0:27:47.720
Kraski, Jordan
OK.
0:27:47.730 --> 0:27:48.650
Kraski, Jordan
That's really helpful.
0:27:48.660 --> 0:27:49.0
Kraski, Jordan
Thank you.
0:27:49.890 --> 0:27:50.70
Alan Bone
Yeah.
0:27:54.620 --> 0:27:55.590
Fletcher, Sam
Because it's you.
0:27:55.980 --> 0:27:56.980
Fletcher, Sam
Did you have any questions?
0:27:58.480 --> 0:28:6.990
Skeba, Nika
Umm yeah, I was thinking more of like like I understand, like the whole frustrating process of not having equipment for so long.
0:28:7.0 --> 0:28:9.220
Skeba, Nika
And I'm just curious, like what then?
0:28:11.850 --> 0:28:13.220
Skeba, Nika
Is your is your alternative.
0:28:23.420 --> 0:28:23.570
Alan Bone
Yes.
0:28:13.270 --> 0:28:26.470
Skeba, Nika
You don't have that like would you want something like from fluke is like a replacement or like, you know, I'm just curious what you do in that situation like that, how you would want it resolved in such like a lengthy time frame?
0:28:27.700 --> 0:28:31.800
Alan Bone
Yeah, that's a good question because it's something we have had to face.
0:28:34.320 --> 0:28:53.360
Alan Bone
Our our pride, I, our prominent predominantly response to that is that we try to see do we have an alternative of course in first and so with our 9500 being gone, we had our 5520 but after about in March our 5520 can do as well.
0:28:53.370 --> 0:28:58.680
Alan Bone
So I had to send that to Fluke for calibration and it was gone for over a month.
0:28:59.510 --> 0:29:7.780
Alan Bone
Luckily, we had our 5560, which has the scope option, and so we were able to do some scopes, but not as many.
0:29:7.850 --> 0:29:16.620
Alan Bone
There's not as many automated procedures built for the 5560 yet, so I went down the road of trying to modify some of those.
0:29:16.630 --> 0:29:27.980
Alan Bone
Fluke has some guides to help try to convert to the automated procedure that was built for a 5520 to work for the 5560, but it was really it was really hit and miss.
0:29:28.580 --> 0:29:32.390
Alan Bone
I would guess 10 to 20% of the time I got up to work.
0:29:37.210 --> 0:29:37.340
Skeba, Nika
Yeah.
0:29:38.930 --> 0:29:39.750
Skeba, Nika
Yeah, that's the thing.
0:29:32.960 --> 0:29:40.370
Alan Bone
And so in most cases, Nika, what we would do is if we found an alternative, we would use it.
0:29:40.860 --> 0:29:48.250
Alan Bone
If we couldn't find an alternative, we'd basically reach out to our customer and say, hey, here's our here's our dilemma.
0:29:50.0 --> 0:29:59.790
Alan Bone
The possible solutions are you wait until our calibrator comes back or we find a an adequate third party that we can subcontract it to.
0:29:59.800 --> 0:30:7.720
Alan Bone
That can do it for you in the interim and then we would subcontract that item for the customer, unless it was critical to them.
0:30:11.170 --> 0:30:11.410
Skeba, Nika
There's.
0:30:8.300 --> 0:30:13.510
Alan Bone
The majority of them would say, well, just hold on to it or send it back to us and we'll send it back in.
0:30:14.790 --> 0:30:14.910
Skeba, Nika
Yeah.
0:30:13.520 --> 0:30:16.630
Alan Bone
When you're instrument comes back umm.
0:30:28.430 --> 0:30:28.570
Skeba, Nika
Yeah.
0:30:29.360 --> 0:30:29.590
Skeba, Nika
It's.
0:30:28.630 --> 0:30:32.680
Alan Bone
I'm I'm mostly for a stable signal and its resolution.
0:30:31.220 --> 0:30:35.440
Skeba, Nika
Others quiet, yeah.
0:30:37.850 --> 0:30:38.280
Skeba, Nika
Thanks.
0:30:38.290 --> 0:30:38.470
Skeba, Nika
Bye.
0:30:33.460 --> 0:30:38.480
Alan Bone
Umm, but we use an alternative version of contract as the short answer.
0:30:38.640 --> 0:30:38.910
Skeba, Nika
Don't think.
0:30:40.0 --> 0:30:40.260
Skeba, Nika
Yeah.
0:30:40.300 --> 0:30:40.570
Skeba, Nika
Yeah.
0:30:40.580 --> 0:30:42.660
Skeba, Nika
Thanks for for providing that are interesting.
0:30:44.160 --> 0:30:44.310
Alan Bone
Yeah.
0:30:43.870 --> 0:30:47.120
Fletcher, Sam
Did you say you're 9500 is still in the in the shop?
0:30:47.820 --> 0:30:49.680
Alan Bone
Yes, it's still out Fluke service, yeah.
0:30:50.750 --> 0:30:57.630
Fletcher, Sam
And have you been able to get any do you feel like you know where it's at or are you are you feeling confident of its status today?
0:30:58.500 --> 0:31:4.390
Alan Bone
Well, my last correspondence was from Clarence Williams on the 18th.
0:31:4.440 --> 0:31:11.880
Alan Bone
So week ago yesterday and I I said to him, it has been over a month since I heard back from you.
0:31:11.940 --> 0:31:14.480
Alan Bone
At this point, my frustration is escalating.
0:31:14.550 --> 0:31:15.620
Alan Bone
What do I need to get it?
0:31:15.910 --> 0:31:18.700
Alan Bone
What do I need to do to get updates on our calibrator?
0:31:18.710 --> 0:31:20.760
Alan Bone
It has been up Fluke since December.
0:31:20.820 --> 0:31:22.500
Alan Bone
We need a solution to this problem.
0:31:22.510 --> 0:31:23.990
Alan Bone
Please let me know what is being done.
0:31:25.110 --> 0:31:28.0
Alan Bone
I heard back from him and he said sorry about that.
0:31:28.10 --> 0:31:33.780
Alan Bone
Looks like the technician has replaced a couple of different parts and the issue has not been resolved.
0:31:33.850 --> 0:31:35.760
Alan Bone
He has another part on order.
0:31:35.890 --> 0:31:38.880
Alan Bone
I have reached out to the parts team for an ETA.
0:31:39.210 --> 0:31:40.260
Alan Bone
We'll keep you posted.
0:31:41.480 --> 0:31:41.820
Alan Bone
Umm.
0:31:42.990 --> 0:31:53.270
Alan Bone
To be totally honest, I'm not confident at all that I will hear from him again until I ask happening now, and that could be this week.
0:31:53.280 --> 0:31:54.970
Alan Bone
Or I could wait another gin.
0:31:55.20 --> 0:31:58.650
Alan Bone
I could wait again for another two weeks before I reach out to him again.
0:31:59.220 --> 0:32:2.960
Alan Bone
So honestly, I'm confident it's out.
0:32:2.970 --> 0:32:3.370
Alan Bone
Fluke.
0:32:3.380 --> 0:32:5.680
Alan Bone
I'm confident they're trying to fix the problem.
0:32:6.490 --> 0:32:17.0
Alan Bone
Umm, my greater fears are gonna come back to me and say I don't have a solution for you, but we'll offer you 10% off of our brand new 9500 calibrator.
0:32:17.990 --> 0:32:18.210
Fletcher, Sam
Mm-hmm.
0:32:19.410 --> 0:32:24.60
Alan Bone
Yeah, I hate to chuckle cause that's that sounds funny to me, but.
0:32:25.970 --> 0:32:28.60
Alan Bone
That's kind of the big picture for me, you know?
0:32:28.70 --> 0:32:42.40
Alan Bone
And I you're getting a snippet of what I know is happening and and I don't expect this to get escalated to you know the top here and that's necessarily, but that's kind of the that's kind of the typical.
0:32:44.160 --> 0:32:44.930
Alan Bone
Just wait.
0:32:45.180 --> 0:32:45.490
Alan Bone
Sorry.
0:32:46.160 --> 0:32:51.460
Alan Bone
Umm, kind of deal with that answer and and sometimes that might be the case.
0:32:51.470 --> 0:32:52.650
Alan Bone
But why?
0:32:52.660 --> 0:32:55.590
Alan Bone
At this point I'm not getting a weekly update.
0:32:55.700 --> 0:32:57.170
Alan Bone
Hey, this is where we're at.
0:32:57.220 --> 0:32:59.750
Alan Bone
Sorry this is, you know, we haven't gotten past this.
0:32:59.760 --> 0:33:2.810
Alan Bone
We're still waiting on a part and this is where it's coming from.
0:33:3.960 --> 0:33:5.170
Alan Bone
That would be simple to me.
0:33:5.180 --> 0:33:10.260
Alan Bone
That's what my customers would expect me to give them if I had one of their instruments.
0:33:10.960 --> 0:33:11.540
Alan Bone
Umm.
0:33:11.810 --> 0:33:16.120
Alan Bone
And so yeah, I don't know if that answers what you were looking for, but.
0:33:18.260 --> 0:33:18.710
Fletcher, Sam
Yeah.
0:33:18.720 --> 0:33:19.490
Fletcher, Sam
Oh, yeah. Yeah.
0:33:19.500 --> 0:33:20.210
Fletcher, Sam
Definitely, yeah.
0:33:20.220 --> 0:33:21.660
Fletcher, Sam
Thank you and thank you for sharing that.
0:33:22.600 --> 0:33:22.800
Alan Bone
Yep.
0:33:26.360 --> 0:33:27.940
Fletcher, Sam
Umm, but I I have actually.
0:33:27.190 --> 0:33:32.200
Alan Bone
By the way, I did know that I did not accept this so that I could pitch my 9500 problems.
0:33:32.210 --> 0:33:32.780
Alan Bone
I that wasn't.
0:33:34.430 --> 0:33:35.360
Alan Bone
That wasn't my goal.
0:33:35.370 --> 0:33:37.230
Alan Bone
From this this phone call so.
0:33:37.860 --> 0:33:39.590
Fletcher, Sam
Ohh yeah absolutely.
0:33:48.530 --> 0:33:48.730
Alan Bone
Sure.
0:33:39.820 --> 0:33:54.340
Fletcher, Sam
I and I and I've and you know we've we've actually been probing into this because we're we're just we we the our goal was just to know like what are what is the experience of our customers like working for or what is the experience of our customers.
0:33:55.310 --> 0:34:0.140
Fletcher, Sam
Umm to to to help us understand like where where some of the pain points are.
0:34:0.940 --> 0:34:1.60
Alan Bone
Yeah.
0:34:2.470 --> 0:34:2.980
Skeba, Nika
Yeah, it's.
0:34:0.150 --> 0:34:3.290
Fletcher, Sam
And uh, you know.
0:34:3.300 --> 0:34:4.430
Fletcher, Sam
So yeah. Yeah.
0:34:4.440 --> 0:34:4.850
Fletcher, Sam
Thank you.
0:34:4.860 --> 0:34:6.810
Fletcher, Sam
Thank you very much for for sharing that with us.
0:34:7.450 --> 0:34:7.660
Alan Bone
Yeah.
0:34:7.680 --> 0:34:9.280
Skeba, Nika
Yeah, yeah, definitely.
0:34:9.290 --> 0:34:11.570
Skeba, Nika
Don't apologize, because that's definitely on our end.
0:34:11.580 --> 0:34:13.490
Skeba, Nika
And these are things like we're trying to improve.
0:34:13.500 --> 0:34:17.270
Skeba, Nika
So it's like anything you have that is a problem.
0:34:17.280 --> 0:34:20.960
Skeba, Nika
We would definitely want to know about it because you don't want things to to improve.
0:34:21.620 --> 0:34:22.10
Alan Bone
Yeah.
0:34:22.20 --> 0:34:24.60
Alan Bone
Yeah, we all need that, don't we? So.
0:34:26.180 --> 0:34:27.190
Fletcher, Sam
Is there anything else?
0:34:27.960 --> 0:34:28.410
Fletcher, Sam
Jordan.
0:34:28.420 --> 0:34:31.180
Fletcher, Sam
Nika give anymore anymore questions for you.
0:34:31.860 --> 0:34:32.50
Skeba, Nika
Now.
0:34:32.900 --> 0:34:33.840
Kraski, Jordan
Yeah, nothing on my end.
0:34:35.490 --> 0:34:39.880
Fletcher, Sam
Alan, I I really want to thank you for taking the time out of your day to to answer her questions.
0:34:39.970 --> 0:34:42.900
Fletcher, Sam
Is there anything else you want to add before we let you go?
0:34:43.680 --> 0:34:45.530
Alan Bone
No, no, I I I do a.
0:34:45.540 --> 0:34:51.710
Alan Bone
I appreciate books attention and and and typically when there's a problem or I need help.
0:34:52.160 --> 0:35:1.730
Alan Bone
Occasionally I do struggle to get a quick response from sales, and I typically use our local, not local people, but.
0:35:4.130 --> 0:35:13.490
Alan Bone
Ohh, let me just not cause I wanna drop names, but just so you have perspective of maybe who I'm going through umm.
0:35:15.650 --> 0:35:20.860
Alan Bone
Larry Renda is one of our self, the territory sales manager.
0:35:21.90 --> 0:35:22.320
Alan Bone
I know he's been out of town.
0:35:23.150 --> 0:35:23.550
Alan Bone
Umm.
0:35:24.550 --> 0:35:27.580
Alan Bone
Last week, Umm Tim Francis.
0:35:28.410 --> 0:35:36.840
Alan Bone
Umm, sometimes I email and it's a week before I hear back and I think and that I'm I'm just apprised.
0:35:36.970 --> 0:35:43.580
Alan Bone
Now granted, if I get a response and it's like OK, I'm out of town or I have limited access, I totally get that.
0:35:43.590 --> 0:35:55.650
Alan Bone
But but sometimes I'm a little surprised that the delay in, especially when I'm saying, hey, can I get a quote on the DMM Cal adapter for this new 5560?
0:35:55.660 --> 0:35:59.580
Alan Bone
I understand that might be available now, which it wasn't that when we first purchased it.
0:36:0.120 --> 0:36:6.450
Alan Bone
Umm, it took a week and 1/2 to get that number of $1500, which I knew about what it was gonna cost.
0:36:6.460 --> 0:36:9.480
Alan Bone
But occasionally I'm just a little surprised by that.
0:36:9.490 --> 0:36:14.830
Alan Bone
I'm thinking OK, I would think a failed person is going to respond.
0:36:14.840 --> 0:36:15.290
Alan Bone
Boom.
0:36:17.500 --> 0:36:19.670
Fletcher, Sam
Yeah, yeah, absolutely.
0:36:15.300 --> 0:36:21.60
Alan Bone
You know when available, so those sometimes I'm a little surprised.
0:36:20.140 --> 0:36:22.750
Fletcher, Sam
But a week and 1/2 it like that does sound like a long time.
0:36:23.890 --> 0:36:24.30
Alan Bone
Yeah.
0:36:24.740 --> 0:36:28.830
Fletcher, Sam
And thank you for sharing that to you, because I I will, I will absolutely be passing on along.
0:36:29.500 --> 0:36:31.490
Alan Bone
Yeah, but that's it.
0:36:31.500 --> 0:36:34.420
Alan Bone
I mean, I I really, I really like working with fluke, you know?
0:36:34.430 --> 0:36:40.40
Alan Bone
I mean, there are there are some obstacles with metcal procedures and they're aware of those and they're trying to improve them.
0:36:40.50 --> 0:36:50.200
Alan Bone
And and what have you and and that's what I want is I the desire to constantly get better and fix problems is what life's about.
0:36:50.210 --> 0:37:12.880
Alan Bone
And so I I do see that from Fluke and I appreciate that and that's why I continue and we will continue to buy Fluke products because I believe the support is there and and that's the most important part from a perspective from my perspective that that if I have a problem, I can get someone to give me some attention so.
0:37:14.690 --> 0:37:15.540
Fletcher, Sam
Yeah. Absolutely.
0:37:15.550 --> 0:37:15.800
Fletcher, Sam
Yeah.
0:37:15.810 --> 0:37:16.260
Fletcher, Sam
Thank you.
0:37:16.270 --> 0:37:17.60
Fletcher, Sam
Thank you for saying that.
0:37:18.870 --> 0:37:22.70
Fletcher, Sam
Umm well, Alan, thank you so much for again.
0:37:22.80 --> 0:37:22.890
Fletcher, Sam
Thank you for the time.
0:37:23.620 --> 0:37:23.760
Alan Bone
Yeah.
0:37:22.900 --> 0:37:30.820
Fletcher, Sam
And yeah, well, will you please feel free to reach out to me also if you have any questions, if I don't know the answer, I can find someone who can help.
0:37:31.640 --> 0:37:31.780
Alan Bone
And.
0:37:31.750 --> 0:37:34.320
Fletcher, Sam
So yeah, always available to you as well.
0:37:35.180 --> 0:37:37.40
Alan Bone
Grant stored in the Nika.
0:37:38.30 --> 0:37:39.540
Skeba, Nika
Uh, thank you so much, Alan.
0:37:39.570 --> 0:37:40.230
Fletcher, Sam
You know, think about.
0:37:40.300 --> 0:37:40.800
Kraski, Jordan
Thank you.
0:37:40.810 --> 0:37:41.560
Kraski, Jordan
Have a good rest of your day.
0:37:41.890 --> 0:37:43.60
Alan Bone
OK, you too.
0:37:42.720 --> 0:37:43.70
Fletcher, Sam
Bye now.
0:37:43.410 --> 0:37:43.590
Alan Bone
Bye bye.